Pleno Product Design (UX/UI)

📍 Job Overview

Job Title: Pleno Product Design (UX/UI)

Company: Assurant

Location: Barueri, Sao Paulo, Brazil

Job Type: Full time

Category: Product Design / UX/UI Operations

Date Posted: 2026-08-14

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Support end-to-end digital product design projects, focusing on user-centered solutions for embedded insurance journeys across hybrid platforms, e-commerce, and marketplaces.

• Structure navigation flows and user experiences, ensuring alignment with business rules and the specific intricacies of insurance products.

• Conduct and support comprehensive user research, including interviews, usability testing, benchmarks, and market studies to inform design decisions.

• Collaborate closely with business, product, and technology teams to build and iterate on user-friendly digital solutions that drive conversion and generate value.

• Maintain and evolve the design system to ensure visual and experiential consistency across all digital touchpoints.

📝 Enhancement Note: This role sits within Assurant's Digital team, indicating a strong focus on digital transformation and customer-facing platforms. The emphasis on "embedded insurance journeys" suggests a need for deep understanding of product integration within partner ecosystems and a focus on seamless user experiences at the point of sale or service. The "Pleno" designation in Brazilian job titles typically translates to a mid-level professional, requiring a solid foundation of skills and a degree of autonomy.

📈 Primary Responsibilities

• Drive the development of user interfaces and user experiences for digital insurance products, from initial concept and wireframing through to high-fidelity prototyping and developer handoff.

• Translate complex business requirements and insurance journey logic into intuitive and accessible user flows and interactions.

• Execute and assist in user research activities, synthesizing findings to identify user needs, pain points, and opportunities for design improvement.

• Partner with product managers, engineers, and business stakeholders to ensure design solutions are technically feasible, strategically aligned, and meet business objectives.

• Create detailed design specifications, wireframes, user flows, and interactive prototypes using industry-standard tools like Figma or Adobe XD.

• Analyze user behavior metrics and solution performance data to identify areas for optimization and propose data-driven design enhancements.

• Contribute to the maintenance and expansion of the company's design system, ensuring adherence to established guidelines and promoting design consistency.

• Generate actionable insights by analyzing user data, market trends, competitor offerings, and industry best practices within the digital insurance landscape.

📝 Enhancement Note: The core responsibilities highlight a blend of creative design execution and analytical thinking. The emphasis on "embedded insurance journeys" implies a need to understand complex product offerings and integrate them seamlessly into partner platforms, requiring a strategic approach to user flow design. The mention of "monitoring metrics and results" points to a data-driven design process, where continuous improvement based on performance is expected.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Digital Design, UX, Communication, Technology, or a closely related field.

Experience: Proven experience in Product Design, UX/UI Design, or a similar digital design discipline, with a demonstrated track record of designing and optimizing digital products.

Required Skills:

• Expertise in Product Design and UX/UI Design principles, with a strong portfolio showcasing digital product design and optimization projects.

• Hands-on proficiency with industry-leading design and prototyping tools such as Figma, Adobe XD, Sketch, or similar platforms.

• Demonstrated ability to create detailed user flows, wireframes, and low- to mid-fidelity interactive prototypes.

• Experience designing for digital products including e-commerce platforms, marketplaces, mobile applications, or other complex digital solutions.

• Solid understanding of UX research methodologies, including conducting user interviews, usability testing, competitive benchmarking, and analyzing user behavior.

• Excellent communication and interpersonal skills, with a proven ability to collaborate effectively with diverse, cross-functional teams.

• Intermediate to advanced proficiency in English or Spanish to facilitate communication and collaboration with stakeholders across the LATAM region. Preferred Skills:

• Experience with design systems and their maintenance or contribution.

• Familiarity with the insurance industry, particularly embedded insurance models.

• Knowledge of accessibility standards (WCAG) and their application in design.

• Experience with A/B testing and data analysis to inform design iterations.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineering teams.

📝 Enhancement Note: The requirements emphasize practical application and tool proficiency. The need for English or Spanish skills suggests a role that bridges different LATAM markets, requiring cross-cultural communication abilities. The "Pleno" (Mid-Level) designation implies that candidates should have a solid foundational understanding of UX/UI principles and a few years of hands-on experience, rather than entry-level skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 end-to-end product design case studies that demonstrate your process from problem definition to final solution.

• Highlight projects involving complex user flows, digital platforms (e-commerce, marketplaces, apps), and ideally, experience with insurance or financial services products.

• Clearly articulate your role, the challenges faced, your design process, the solutions implemented, and the measurable impact or outcomes achieved.

• Include examples of wireframes, user flows, interactive prototypes, and final UI designs.

• Demonstrate proficiency in using design tools like Figma or Adobe XD within your case studies. Process Documentation:

• For each case study, clearly outline the user research methodologies employed, including details on participant recruitment, interview techniques, or usability testing setup.

• Detail the iterative design process, showing how feedback and data were incorporated to refine designs and improve user experience.

• Provide evidence of collaboration with cross-functional teams (product, engineering, business) and how your design process integrated with their workflows.

• Illustrate how you translated business requirements and technical constraints into functional and user-friendly design solutions.

📝 Enhancement Note: For a mid-level (Pleno) Product Designer, the portfolio is crucial. It should not only showcase visual design skills but, more importantly, the strategic thinking and problem-solving process behind the designs. Emphasis should be placed on demonstrating an understanding of user needs, business objectives, and the ability to translate these into effective digital experiences, especially within the context of insurance.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Mid-Level Product Designer (Pleno) in the Sao Paulo metropolitan area, Brazil, with 2-5 years of experience, the estimated annual salary range is R$72,000 - R$108,000 (approximately R$6,000 - R$9,000 per month). This estimate accounts for the hybrid work model and the specific industry.

Benefits:

• Work Arrangement: Hybrid model (3 days in office, 2 days remote) in Barueri (Alphaville).

• Financial Support: Home Office Allowance, Private Pension, Payroll Loan options.

• Health & Wellness: Medical Insurance (Sulamérica), Dental Insurance (Odonto Careplus), Life Insurance, Gym Membership (Total Pass), Birthday Day Off.

• Daily Life: Meal Voucher, Food Voucher, 13th Food Basket, Transportation Allowance or Company Shuttle, Childcare/Nanny Assistance.

• Additional Perks: Short Friday during summer, Employee Support Program.

Working Hours: Standard full-time hours, likely around 40 hours per week, with a hybrid work arrangement allowing for some flexibility.

📝 Enhancement Note: The salary range is an estimation based on typical market rates for a mid-level UX/UI Designer in Brazil, considering the specified experience level and the hybrid work model. It's essential for candidates to research current local market rates and be prepared to discuss their expectations during the interview process. The extensive list of benefits indicates a comprehensive employee package offered by Assurant.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Insurance, Business Services, Technology. Assurant operates within a highly regulated and competitive sector, focusing on providing specialized insurance and protection solutions to consumers and businesses. The company is actively involved in digital transformation to enhance customer experiences and operational efficiency.

Company Size: Fortune 500 company with operations in 21 countries, indicating a large, established global organization with significant resources and a structured corporate environment. The presence of a Digital team suggests a forward-thinking approach to leveraging technology.

Founded: While the founding date isn't explicitly stated in the provided text, Assurant is a long-standing entity in the financial services sector, suggesting a stable and established company culture that likely balances tradition with innovation.

Team Structure:

• The role is part of the "Digital team," suggesting a dedicated unit focused on digital product development and customer experience.

• This team likely collaborates closely with business units, product management, and technology/engineering departments to deliver integrated digital solutions.

• The hybrid work model implies a structure that supports both in-person collaboration and remote work, requiring strong communication protocols. Methodology:

• Data-Driven Design: Emphasis on analyzing user behavior, market trends, and competitor offerings to inform design decisions and identify improvement opportunities.

• User-Centered Approach: Focus on creating solutions that prioritize usability, conversion, and value generation for the user.

• Agile/Iterative Development: The mention of supporting end-to-end design projects from discovery to implementation suggests an agile or iterative development process where continuous feedback and refinement are key.

• Design System Utilization: A commitment to maintaining and evolving a design system points to a structured approach to product development, ensuring consistency and efficiency.

Company Website: https://jobs.assurant.com/en/

📝 Enhancement Note: Assurant's description as a Fortune 500 company with global operations suggests a professional, structured work environment. The emphasis on "The Assurant Way" points to a defined company culture that values innovation, service, and calculated risk-taking. The Digital team's focus on embedded insurance indicates a strategic push into modern distribution channels and digital customer journeys.

📈 Career & Growth Analysis

Operations Career Level: This "Pleno" role represents a mid-level Product Designer position. Professionals at this level are expected to have a solid grasp of UX/UI principles and tools, be capable of managing design tasks with moderate supervision, and contribute meaningfully to project outcomes. They are beyond entry-level but not yet senior strategists or team leads.

Reporting Structure: The role reports to a manager within the Digital team. Collaboration will be extensive with cross-functional teams, including product managers, engineers, business analysts, and potentially marketing or sales teams, depending on the project.

Operations Impact: As a Product Designer, the impact is directly tied to enhancing the user experience of digital insurance products. This translates to improved customer satisfaction, higher conversion rates on digital platforms, increased engagement with embedded insurance offerings, and ultimately, contributing to Assurant's business goals through better digital product performance.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like UX research, interaction design, visual design, or accessibility within the insurance domain.

• Cross-Functional Exposure: Gain valuable experience working with diverse teams across product, technology, and business units, understanding broader business objectives.

• Design System Contribution: Opportunity to contribute to the evolution and governance of the design system, a key asset for scalable product development.

• Leadership Potential: With proven performance and initiative, potential to move into senior design roles, lead smaller design initiatives, or mentor junior designers.

• Industry Expertise: Develop specialized knowledge in the rapidly evolving digital insurance and embedded finance sectors.

📝 Enhancement Note: The "Pleno" designation suggests a career path where individuals are expected to grow from executing tasks to contributing more strategically to design solutions and processes. Growth opportunities are likely tied to demonstrating proficiency, initiative, and an ability to take on more complex challenges within the digital product space.

🌐 Work Environment

Office Type: Hybrid work model, requiring 2 days per week in the office located in Barueri (Alphaville), Sao Paulo. This suggests a modern office setup designed to facilitate collaboration and focused work.

Office Location(s): Barueri (Alphaville), Sao Paulo, Brazil. This is a well-known business district in the Greater São Paulo area, offering good infrastructure and accessibility.

Workspace Context:

• Collaborative Environment: The office days are intended for team collaboration, brainstorming sessions, and building team cohesion. Expect a dynamic workspace that encourages interaction.

• Tools & Technology: Access to standard design software (Figma, Adobe XD) and company infrastructure necessary for digital product development.

• Team Interaction: Opportunities to engage directly with design peers, product managers, engineers, and other stakeholders, fostering a connected and informed work environment.

Work Schedule: The role is full-time, likely with a standard 40-hour work week. The hybrid model (3x2) provides a degree of flexibility, allowing for focused individual work at home and collaborative sessions at the office. Short Fridays during summer offer additional flexibility.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, balancing the benefits of in-person interaction with the flexibility of remote work. The location in Alphaville, a major business hub, suggests a professional and well-equipped office space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and salary expectations.

• Portfolio Review: Presentation of design case studies to the hiring manager and/or senior designers. This is a critical step to evaluate design thinking, process, and impact. Expect to walk through your process, rationale, and outcomes.

• Technical/Skills Interview: May involve a design challenge (e.g., a take-home assignment or a live whiteboarding session) to assess problem-solving skills, UX/UI proficiency, and tool usage.

• Cross-functional/Stakeholder Interviews: Discussions with product managers, engineers, or business stakeholders to evaluate collaboration skills and understanding of business context.

• Final Interview: Likely with a senior leader within the Digital or Product team to assess overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Effectively: Select 2-3 of your strongest, most relevant case studies that showcase your end-to-end design process for digital products, ideally with an insurance or financial services context.

• Tell a Story: Clearly articulate the problem, your role, the constraints, your design process, the solutions you developed, and the measurable impact. Use visuals effectively to support your narrative.

• Highlight Process: Emphasize your user research, ideation, prototyping, testing, and iteration stages. Show how you made design decisions based on data and user feedback.

• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs made, collaboration experiences, and how you handle feedback.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with Figma or Adobe XD and how you leverage their features.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly read and understand the brief. Identify the key user needs and business objectives.

• Structure Your Approach: For live challenges, clearly articulate your understanding of the problem, outline your proposed steps (e.g., user research, ideation, sketching), and present your thought process logically.

• Focus on Process: Even if time is limited, demonstrate your problem-solving methodology rather than aiming for a perfect final UI.

• Communicate Clearly: Practice articulating your thoughts and design rationale concisely and effectively.

📝 Enhancement Note: The interview process for a product design role heavily relies on the portfolio. Candidates should prepare to deeply discuss their work, demonstrating not just visual skills but also strategic thinking, problem-solving capabilities, and a user-centered approach. The "Pleno" level means they'll be assessed on their ability to work independently on defined problems and contribute to team objectives.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly preferred), Adobe XD, Sketch. Proficiency in at least one of these is essential for creating wireframes, user flows, mockups, and interactive prototypes.

• User Research Platforms: Tools for conducting remote usability testing, surveys, and interviews (e.g., UserTesting.com, Lookback, SurveyMonkey).

• Collaboration Tools: Slack, Microsoft Teams, Jira, Confluence for team communication, project management, and documentation.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding user behavior on digital platforms.

• Product Analytics: Tools like Amplitude, Mixpanel for deeper insights into user engagement and feature adoption.

• Data Visualization: Potentially tools like Tableau or Power BI for understanding and presenting performance metrics.

CRM & Automation:

• While not a direct responsibility, understanding how design impacts CRM systems (e.g., Salesforce) and customer journeys managed by automation tools can be beneficial for context.

📝 Enhancement Note: Proficiency in Figma is increasingly becoming an industry standard and a strong indicator of a candidate's current skill set. The ability to leverage analytics tools to inform design decisions is critical for a data-driven approach, especially in roles focused on optimization and conversion.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to find new and better ways to serve customers through digital solutions, embracing new technologies and design approaches.

• Customer Focus: A deep commitment to understanding and meeting customer needs, ensuring that all digital experiences are user-friendly and valuable.

• Collaboration: A belief in the power of teamwork, encouraging open communication and shared problem-solving across diverse teams.

• Data-Driven Decision Making: Valuing insights derived from user research and analytics to guide design strategy and product improvements.

• Excellence: Striving for high quality in design execution, attention to detail, and the overall user experience delivered.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where designers work hand-in-hand with product managers, engineers, and business stakeholders from concept to launch.

• Constructive Feedback: A culture that encourages open and honest feedback on designs, with a focus on continuous improvement.

• Shared Ownership: Fostering a sense of collective responsibility for the success of digital products, where everyone contributes to achieving common goals.

• Agile Mindset: Embracing iterative development and adapting to changing requirements and user feedback.

📝 Enhancement Note: Assurant's stated values, such as innovation and customer focus, are directly reflected in the expectations for this product design role. The emphasis on collaboration and a data-driven approach suggests a dynamic and results-oriented team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the complexities of insurance products and business requirements while ensuring a seamless and intuitive user experience.

• Cross-Cultural Design Adaptation: Designing for a LATAM region may involve considering diverse user behaviors, language nuances, and market-specific regulations.

• Integrating Embedded Insurance: Designing effective user journeys for insurance products that are integrated into partner platforms requires careful consideration of context and user intent.

• Keeping Pace with Digital Trends: The digital landscape evolves rapidly; staying current with emerging technologies, design patterns, and user expectations is an ongoing challenge.

Learning & Development Opportunities:

• Specialized Training: Opportunities for training in advanced UX research techniques, interaction design patterns, or specific design tools.

• Industry Conferences: Potential to attend industry events focused on UX design, digital transformation, or the insurance technology sector.

• Mentorship: Access to senior designers and product leaders who can provide guidance and support for career development.

• Exposure to New Products: Working on innovative digital insurance products and contributing to Assurant's digital transformation initiatives.

📝 Enhancement Note: The challenges presented are typical for product design roles in evolving industries like digital insurance. The growth opportunities are geared towards enhancing specialized design skills and expanding knowledge within the fintech/insurtech space.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed. What was the problem, your approach, and the outcome? How did you measure success?" (Focus on demonstrating end-to-end process, problem-solving, and impact.)

• "How do you approach designing for users with varying levels of digital literacy or in different cultural contexts, especially within LATAM?" (Assess understanding of user diversity and localization.)

• "Walk me through your process for designing an embedded insurance journey. What are the key considerations and potential pitfalls?" (Evaluate understanding of the specific domain and strategic design thinking.) Company & Culture Questions:

• "What interests you about Assurant and our work in the insurance/digital services space?" (Research Assurant's mission, recent news, and "The Assurant Way.")

• "How do you collaborate with product managers and engineers? Describe a time you had a disagreement and how you resolved it." (Assess teamwork and communication skills.)

• "How do you stay updated on the latest UX/UI trends and tools?" (Demonstrate commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of Assurant and the role. Then, present 2-3 case studies, dedicating ample time to each. For each case study: state the problem, your role, the process, key design decisions, challenges, and outcomes/metrics.

• Focus on 'Why': For every design choice, explain the rationale behind it, linking it back to user needs or business objectives.

• Visuals: Use high-quality mockups, user flows, and prototypes. Keep slides clean and uncluttered.

• Interaction: Be prepared to answer in-depth questions about your work. Engage with the interviewers and be open to feedback.

• Practice: Rehearse your presentation multiple times to ensure a smooth flow and adherence to time limits.

📝 Enhancement Note: Interview preparation should focus on showcasing not just design skills but also strategic thinking, problem-solving abilities, and a strong understanding of the user-centered design process. The ability to articulate the "why" behind design decisions and demonstrate impact through metrics is critical for a mid-level role.

📌 Application Steps

To apply for this Pleno Product Design (UX/UI) position:

• Submit your application through the provided Workday link: https://assurant.wd1.myworkdayjobs.com/Assurant_Careers/job/Barueri-Sao-Paulo/Pleno-Product-Design--UX-UI-_R-115154-2

• Tailor your Resume: Highlight experience in UX/UI design, product design, Figma/Adobe XD proficiency, user research, prototyping, and any relevant experience in e-commerce, marketplaces, or financial services/insurance. Use keywords from the job description.

• Curate Your Portfolio: Select your strongest 2-3 case studies that best demonstrate your end-to-end design process for digital products. Ensure each case study clearly outlines the problem, your role, the process, solutions, and outcomes.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on articulating your design rationale, problem-solving approach, and the impact of your work. Be ready to discuss your experience with embedded insurance journeys and cross-functional collaboration.

• Research Assurant: Understand Assurant's mission, products, and "The Assurant Way" culture. Be prepared to explain why you are interested in this specific role and company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.