Parttime Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Huntington Beach, California, United States

Job Type: Part time

Category: Retail Operations / Art & Design

Date Posted: October 01, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs for custom framing solutions, and executing those solutions with quality and efficiency.

• The position also involves general store operations, such as merchandising, inventory management, and maintaining a clean and safe retail space.

• Candidates will operate specialized framing equipment and handle transactions, requiring attention to detail and adherence to Standard Operating Procedures (SOPs).

📝 Enhancement Note: While the provided data indicates a "Parttime Framer" role, the core responsibilities and skills align with a customer-facing retail position that includes specialized custom framing duties. This enhancement clarifies the operational focus on customer engagement, sales execution, and in-store process management within the context of a retail environment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their custom framing needs.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and drive custom framing sales.
  • Effectively communicate product features, benefits, and solutions to meet customer artistic and display requirements.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to their creative projects.

• Custom Framing Execution:

  • Accurately complete custom framing orders according to established quality standards and timelines.
  • Operate specialized framing equipment, including mat cutters, and glass cutters, with precision and safety.
  • Ensure all framing orders are produced efficiently, meeting production targets and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including SISO (Shop In Shop Out) and Directed Replenishment processes, ensuring visual appeal and stock availability.
  • Assist with truck un-loading and stocking procedures, adhering to established standards and timelines.
  • Ensure a safe, clean, and clutter-free environment throughout the store, particularly in the framing area.
  • Support company shrink and safety programs through diligent execution of procedures.

• Transaction & Omni-channel Support:

  • Operate the cash register accurately and efficiently, adhering to all cash handling standards.
  • Assist with and process various Omni-channel fulfillment processes (e.g., Buy Online, Pick Up In Store).
  • Provide friendly and helpful customer service across all store interactions.

• Teamwork & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive work environment.

  • Serve as a role model by projecting a positive image and upholding organizational values and vision.

📝 Enhancement Note: The primary responsibilities have been expanded to detail the operational aspects of customer engagement, sales execution, and in-store processes, emphasizing the dual nature of the role as both a sales associate and a skilled framer. Keywords like "Elevated ABC Deliver," "SISO," and "Directed Replenishment" have been integrated to reflect specific retail operational methodologies.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a minimum requirement. Emphasis is placed on practical skills and on-the-job training. Experience:

• 0-2 years of experience in a customer-facing or operational role.

• Experience in retail environments is preferred, particularly in sales or customer service capacities. Required Skills:

• Basic Computer Skills: Proficiency in navigating computer systems for tasks such as point-of-sale operations, inventory lookups, or basic data entry.

• Basic Measuring Skills: Ability to accurately measure materials and dimensions for custom framing projects, ensuring precise cuts and fits.

• Equipment Operation: Competence in operating framing equipment, including specialized tools like glass cutters and potentially mat cutters.

• Customer Service Excellence: Proven ability to engage customers positively, identify their needs, and provide solutions that enhance their shopping experience.

• Cash Handling: Accuracy and reliability in processing transactions, managing cash, and operating a point-of-sale (POS) system.

• Adherence to SOPs: Demonstrated ability to follow established Standard Operating Procedures and company guidelines consistently.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, understanding store operations, customer flow, and merchandising standards.

• Sales Experience: Proven track record in selling products and/or services, with an ability to upsell, cross-sell, and close sales effectively.

• Art/Design Acumen: A basic understanding or appreciation for art, design, and presentation, which can aid in customer consultations for framing.

• Operational Efficiency: An understanding of how to contribute to store efficiency through effective task completion and process adherence.

📝 Enhancement Note: The skills section has been structured to differentiate between essential required skills and preferred qualifications. Specific operational skills like "Basic Measuring Skills" and "Equipment Operation" have been highlighted, along with customer service and transaction management, which are critical for a retail operations role. The "0-2" experience level derived from AI analysis is incorporated.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to think about how their experience demonstrates key operational competencies.

• Customer Interaction Examples: Be prepared to discuss instances where you successfully built rapport with customers and resolved their needs, particularly in a sales or service context.

• Problem-Solving Scenarios: Think about how you've handled challenges in previous roles, such as resolving customer complaints, managing stock discrepancies, or adapting to new operational procedures.

• Process Adherence: Highlight instances where you followed specific instructions or SOPs to ensure consistent and high-quality outcomes.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to established processes.

• Workflow Execution: Demonstrate an understanding of how to follow a defined workflow, from customer consultation to order completion and transaction processing.

• Quality Assurance: Discuss how you ensure the quality of your work, especially in a custom-made product environment like framing.

• Efficiency & Time Management: Be ready to talk about how you manage your time effectively to complete tasks within expected timelines, contributing to overall store efficiency.

📝 Enhancement Note: This section has been adapted for an entry-level retail operations role where a formal portfolio is unlikely. The focus shifts to discussing practical experience and demonstrated understanding of core operational processes relevant to customer service, sales, and task execution, rather than a curated collection of work.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour

• This salary range is based on the provided data for the "Parttime Framer" position at Michaels Stores in Huntington Beach, CA. The range reflects entry-level to slightly experienced hourly rates for retail positions in this region. Benefits:

• Health & Wellness:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Telemedicine services
  • Employee Assistance Program (EAP)

• Financial & Retirement:

  • 401(k) with employer match
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care
  • Commuter benefits

• Professional Development & Support:

  • Tuition assistance
  • Adoption assistance

• Employee Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. Specific hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role is listed with an AI-derived average of 40 working hours, but as a part-time role, actual hours will likely be less.

📝 Enhancement Note: The salary range has been directly extracted from the input data. The benefits list has been compiled from the provided AI-generated benefits, organized for clarity, and tailored with brief explanations relevant to employees. The working hours have been clarified to reflect the part-time nature of the role, while acknowledging the AI-derived figure for context.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Large (Over 1,000 employees, based on Michaels' global presence)

Founded: 1973

Company History: Founded in 1973 and headquartered in Irving, Texas, Michaels has grown to be the leading destination for arts, crafts, and custom framing in North America, operating over 1,300 stores. This long history suggests a stable company with established operational practices and a strong brand presence in the creative retail sector.

Team Structure:

• Store Level: The Framer will be part of a store team led by Store Management (Store Manager, Assistant Store Manager, Key Holders).

• Departmental Focus: The role has a primary focus within the Custom Framing department, requiring collaboration with other in-store associates who may cover different departments (e.g., general merchandise, cash wrap).

• Cross-functional Collaboration: Associates will interact with various team members to ensure smooth store operations, including stocking, customer service, and Omni-channel fulfillment. Collaboration is key to maintaining a cohesive and efficient retail environment.

Methodology:

• Customer-Centric Operations: Michaels emphasizes a customer-first approach, focusing on building relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" program.

• Process Adherence: Standard Operating Procedures (SOPs) are critical for ensuring consistent quality, safety, and compliance across all store functions.

• Efficiency & Productivity: The company focuses on efficient store operations, including inventory management, stocking, and transaction processing, to meet sales and operational targets.

Company Website: https://www.michaels.com/

📝 Enhancement Note: This section synthesizes information from the provided company description and infers typical retail store team structures and operational methodologies. The emphasis is on how these aspects impact a role like the Part-time Framer.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role is positioned at the entry level of retail operations, focusing on specific skill sets within a department (framing) while also contributing to broader store functions. It's an excellent starting point for individuals looking to build foundational retail and customer service experience. Reporting Structure:

• The Part-time Framer typically reports directly to the Store Manager or an Assistant Store Manager who oversees daily store operations and departmental performance. Operations Impact:

• The Framer's impact is direct and visible within the store environment. By providing quality custom framing and excellent customer service, they contribute to:

  • Revenue Generation: Driving sales through custom framing orders and assisting with general store sales.
  • Customer Loyalty: Building relationships that encourage repeat business and positive word-of-mouth referrals.
  • Store Presentation: Maintaining visual standards and stock availability, which influences the overall shopping experience.
  • Operational Efficiency: Adhering to processes that contribute to smooth store functioning and reduced errors.

Growth Opportunities:

• Skill Development:

  • Advanced framing techniques and design principles.
  • Proficiency in various retail POS systems and Omni-channel processes.
  • Enhanced customer service and sales techniques.

• Career Advancement:

  • Potential to advance to roles like Lead Framer, Key Holder, or Assistant Store Manager within Michaels.
  • Opportunities to cross-train in different store departments.
  • Development towards a career in retail management or specialized areas like visual merchandising or operations.

• Learning & Development:

  • On-the-job training for specific framing equipment and procedures.

  • Access to company training programs focused on customer service, sales, and operational best practices.

📝 Enhancement Note: This section extrapolates career path possibilities based on the entry-level nature of the role and typical retail career progression. It highlights how even an entry-level position contributes to broader operational goals and offers avenues for growth within the company.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Huntington Beach, CA (7600A Edinger Ave)

• This is a customer-facing retail environment. The work involves direct interaction with the public in a climate-controlled store setting. Workspace Context:

• Customer Interaction Zones: Primarily involves time spent on the sales floor, assisting customers, and in the custom framing department, which may be a dedicated area within the store.

• Operational Tools: Access to point-of-sale (POS) systems, framing equipment (glass cutters, mat cutters, heat press), basic computer terminals, and potentially stock room areas.

• Team Interaction: Opportunities for collaboration with fellow store associates and management to ensure smooth daily operations, customer service delivery, and task completion.

Work Schedule:

• This is a part-time role. The work schedule will be variable and may include evenings, weekends, and early mornings, depending on business needs and staff scheduling. While not explicitly stated as flexible, retail environments often require adaptability in scheduling.

📝 Enhancement Note: This section details the physical and interactive aspects of the work environment, focusing on the retail setting, the tools available, and the nature of team interaction relevant to an on-site position.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: Typically involves a one-on-one or panel interview with store management (e.g., Store Manager, Assistant Manager).

  • Focus: Assessing customer service skills, retail experience, understanding of the role, and cultural fit.
  • Preparation: Be ready to discuss your customer service philosophy, how you handle challenging customer interactions, and your experience with sales or handling money.

• Skills Assessment (Informal): May include a brief demonstration of basic measuring skills or a discussion about operating equipment.

• Onboarding & Training: If selected, the process will move to onboarding and comprehensive on-the-job training for framing equipment and store procedures.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio is not expected. Instead, focus on articulating your relevant experiences:
  • Resume Highlights: Ensure your resume clearly lists any retail, customer service, or sales experience, emphasizing achievements and responsibilities.
  • Behavioral Examples: Prepare specific examples (using the STAR method - Situation, Task, Action, Result) for common interview questions related to customer service, problem-solving, teamwork, and handling pressure.
  • Framing Interest: Express genuine interest in custom framing and art, and how you can contribute to creating positive customer experiences in this specialized area.

Challenge Preparation:

• Customer Service Scenarios: Be ready to role-play customer interactions, demonstrating how you would greet, assist, and upsell to customers.

• Problem-Solving Questions: Anticipate questions about how you would handle situations like a dissatisfied customer, a stock shortage, or a complex framing request.

• Operational Understanding: Be prepared to discuss your understanding of retail operations, such as the importance of merchandising, inventory accuracy, and cash handling procedures.

📝 Enhancement Note: This section adapts the application process guidance for an entry-level retail role, emphasizing practical experience and behavioral responses over a formal portfolio. It provides actionable advice for interview preparation specific to the retail and framing context.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing customer transactions, returns, and exchanges. This includes cash, credit card, and potentially gift card processing.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic to fit frame dimensions.
  • Mat Cutter: For cutting mats to size and shape, often with specialized tools for precision.
  • Framing Tools: Including saws, jointers, staple guns, and other equipment for assembling frames.
  • Heat Press: Potentially used for applying adhesives or sealing materials.

• Basic Computer Systems: For accessing company information, training modules, or performing basic administrative tasks.

Analytics & Reporting:

• While direct analytics reporting is unlikely for this role, associates will interact with systems that feed into store performance metrics.

• Sales Data: POS systems track sales, which contribute to store performance reports.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and identifying product availability.

CRM & Automation:

• Customer Relationship Management (CRM) Lite: The "Elevated ABC Deliver" methodology acts as a form of CRM, focusing on building customer relationships and tracking their needs for personalized service and sales.

• Omni-channel Fulfillment Systems: Integrated systems that manage online orders for in-store pickup or ship-from-store processes.

📝 Enhancement Note: This section details the operational technology and tools that a Part-time Framer would use daily, focusing on POS systems, specialized framing equipment, and basic computer applications relevant to a retail environment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: The primary value is placing the customer at the center of all activities, from greeting them to fulfilling their custom framing needs.

• Creativity & Passion: Michaels fosters an environment that celebrates creativity and encourages employees to be passionate about arts, crafts, and design.

• Quality & Craftsmanship: A commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Collaboration: Working together effectively to ensure the store runs smoothly, customers are well-served, and operational goals are met.

• Integrity & Respect: Maintaining ethical business practices and treating all customers and colleagues with respect.

Collaboration Style:

• Cross-functional Support: Associates are expected to support each other across different store functions, whether it's helping a customer on the sales floor, assisting with stocking, or managing the cash wrap.

• Process-Oriented: Collaboration often involves working together to ensure adherence to SOPs and company programs for consistent execution.

• Feedback Culture: An environment where feedback on processes, customer interactions, and operational improvements can be shared to enhance overall store performance.

📝 Enhancement Note: This section focuses on the inferred company culture and values as they relate to operational roles within a retail setting, emphasizing customer interaction, teamwork, and adherence to company standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing duties, general store operations, and potentially Omni-channel fulfillment can be demanding.

• Handling Diverse Customer Needs: Meeting a wide range of customer expectations for custom framing, from simple projects to complex artistic displays.

• Fast-Paced Retail Environment: Adapting to peak shopping times, unexpected customer volumes, and last-minute requests.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering precision techniques.

• Maintaining Quality Under Pressure: Ensuring high-quality framing work even during busy periods.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing, including design consultation, material selection, and precise fabrication.

• Retail Operations Mastery: Gain comprehensive experience in various aspects of retail store operations, from customer service and sales to inventory management and visual merchandising.

• Customer Relationship Building: Enhance skills in customer engagement, needs assessment, and solution-oriented sales.

• Company-Specific Training: Access to Michaels' internal training programs on product knowledge, operational procedures, and customer service best practices.

• Potential for Advancement: Opportunities to grow into lead roles within the framing department or move into other areas of store management.

📝 Enhancement Note: This section outlines potential challenges specific to a retail framing role and highlights the learning and development opportunities that come with it, focusing on skill acquisition and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"

  • Preparation: Use the STAR method to detail specific situations. Emphasize empathy, problem-solving, and commitment to customer satisfaction.

• Sales & Framing Interest: "Why are you interested in custom framing?" "How would you approach selling a custom framing solution to a customer?"

  • Preparation: Research Michaels' framing services. Express enthusiasm for art and design. Focus on consultative selling – understanding needs before offering solutions.

• Operational Understanding: "What does good merchandising look like in a retail store?" "How do you ensure accuracy when handling transactions or measuring items?"

  • Preparation: Discuss the importance of visual appeal, stock availability, and accuracy in retail. Highlight attention to detail.

Company & Culture Questions:

• "Why Michaels?": "What do you know about Michaels, and why do you want to work here?"

  • Preparation: Research Michaels' mission, values, and product offerings. Connect your interests (e.g., creativity, arts, customer service) to the company.

• Teamwork & Values: "How do you contribute to a positive team environment?" "How do you embody our company values?"

  • Preparation: Discuss your collaborative spirit, respect for colleagues, and how you align with Michaels' emphasis on creativity and customer focus.

Portfolio Presentation Strategy:

• Resume as Portfolio: Your resume is your primary "portfolio" for this role. Ensure it highlights relevant skills and experiences clearly and concisely.

• Behavioral Examples: Be ready to verbally "present" your experiences through detailed answers to behavioral questions. Use specific examples to illustrate your capabilities in customer service, sales, and operational tasks.

• Enthusiasm & Fit: Convey genuine enthusiasm for the role, the company, and the opportunity to learn and grow within the custom framing and retail operations space.

📝 Enhancement Note: This section provides targeted interview preparation advice, focusing on common retail and customer service questions, company-specific inquiries, and how to "present" one's qualifications effectively without a traditional portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any prior retail work, and any experience with tools or precise tasks. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Maintained department stock levels").

• Prepare Behavioral Examples: Think of specific situations from past jobs or experiences that demonstrate your ability to handle customer interactions, solve problems, work in a team, and follow procedures. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company mission, and values. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse your answers to common interview questions, focusing on clarity, confidence, and enthusiasm. Be ready to discuss why you are a good fit for a part-time role in a retail environment, particularly in the framing department.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.