Part-Time Team Member Framer -Thursday and Sundays

📍 Job Overview

Job Title: Part-Time Team Member Framer - Thursday and Sundays

Company: Michaels Stores

Location: Fort Myers, Florida, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-07-28T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on delivering exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, understanding customer needs to create personalized framing solutions, and driving sales by offering product expertise.

• The position requires proficiency in operating specialized framing equipment and maintaining visual merchandising standards to enhance the customer shopping experience.

• This role also involves supporting general store operations, including inventory management, stocking, and cash handling, ensuring adherence to company policies and safety protocols.

📝 Enhancement Note: While the primary focus is on framing, the role's inclusion of "Omni channel processes" suggests potential involvement in fulfilling online orders or supporting customer interactions across various sales channels, a common element in modern retail operations.

📈 Primary Responsibilities

• Engage customers proactively, build rapport, and understand their creative vision to provide tailored custom framing solutions, directly contributing to sales targets.

• Execute custom framing orders with a high degree of quality and precision, ensuring timely completion and customer satisfaction, adhering to detailed specifications.

• Maintain the visual presentation of the ready-made frame department and other assigned areas, including executing SISO (Single Item, Single Order) and Directed Replenishment strategies to ensure optimal stock levels and product availability.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, requirements, policies, and standards.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and completion within operational budgets.

• Operate the cash register accurately and execute all cash handling procedures to company standards, ensuring financial integrity.

• Acknowledge all customers, assist with product location, and offer solutions to meet their needs, thereby enhancing the overall shopping experience.

• Support and participate in shrink and safety programs, contributing to a secure and accident-free work environment.

• Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive and professional demeanor even in challenging situations.

• Promote commitment to the organization's vision and values, serving as a positive role model for team members and upholding the company's brand image.

• Assist with Omni channel processes, which may include fulfilling online orders, managing ship-from-store, or supporting other integrated retail strategies.

📝 Enhancement Note: The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured sales approach focused on consultative selling and relationship building within the framing services, moving beyond transactional sales to consultative solutions.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, demonstrating foundational literacy and numeracy skills.

Experience:

• Entry-level candidates with 0-2 years of experience are encouraged to apply.

• Prior retail experience is preferred, especially in customer-facing roles.

• Experience in selling products and/or services directly to customers is a plus, indicating an understanding of sales cycles and customer persuasion. Required Skills:

• Basic computer skills, necessary for point-of-sale (POS) systems, inventory management software, and potentially basic design or order entry.

• Basic measuring skills, crucial for accurate custom framing order specifications and material selection.

• Ability to operate framing equipment and glass cutters safely and effectively, indicating hands-on technical aptitude.

• Strong customer service skills, with a focus on building relationships and providing solutions.

• Cash handling proficiency, ensuring accuracy and security in financial transactions.

• Ability to work effectively in a team environment and collaborate with colleagues.

• Adherence to safety protocols and operational procedures. Preferred Skills:

• Previous retail sales experience, particularly in consultative sales or custom services.

• Experience in a framing or art-related field, providing an advantage in understanding customer needs and product offerings.

• Visual merchandising skills, to maintain an attractive and organized department.

• Familiarity with inventory management principles and practices.

• Experience with Omni channel retail processes.

📝 Enhancement Note: The requirement for "basic measuring skills" and "ability to operate framing equipment and glass cutter" indicates a need for practical, hands-on abilities beyond typical retail associate roles, pointing towards a specialized operational function.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in customer service, sales, and any hands-on work involving precision or customization.

• Demonstrating an understanding of process adherence (e.g., following SOPs, safety guidelines) is critical.

• Examples of successful customer interactions or problem-solving scenarios can serve as informal portfolio pieces.

• Any experience with visual merchandising or maintaining organized work areas is beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established Standard Operating Procedures (SOPs) for sales, order processing, and safety.

• The ability to learn and execute new processes, such as Omni channel fulfillment or specific framing techniques, is essential.

• Awareness of how individual actions contribute to overall store performance metrics (e.g., sales, customer satisfaction, shrink reduction) is valued.

📝 Enhancement Note: For this entry-level position, the emphasis is less on a formal portfolio and more on demonstrating an understanding of and willingness to follow established operational processes and safety procedures, with experience in customer service and sales being key selling points.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is expected to align with local minimum wage laws and industry standards for similar roles in the Fort Myers, Florida area. Based on current market data for retail associates and framers in this region, an estimated range of $12.00 - $15.00 per hour is probable.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related issues.

• Medical coverage: Health insurance options for eligible team members.

• Dental coverage: Dental insurance options.

• Vision coverage: Vision insurance options.

• Telemedicine services: Access to remote healthcare consultations.

• Flexible spending accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter benefits: Assistance with transportation costs.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for team members adopting a child.

• Employee discounts: Significant discounts on Michaels products and services, a key perk for a retail environment.

• Partner discount programs: Additional savings through affiliated companies.

Working Hours: This is a part-time position, specifically scheduled for Thursdays and Sundays. The total weekly hours may vary but are typically less than 30 hours. Work hours may include evenings, weekends, and potentially early mornings, as indicated by the "work hours include nights, weekends and early mornings" statement in the job description.

📝 Enhancement Note: The salary range is an estimation based on typical entry-level retail positions in Fort Myers, Florida, considering the specific duties of a framer. Actual compensation will be determined by experience, skills, and company policy. The benefits listed are comprehensive and reflect Michaels' commitment to supporting its team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Michaels operates in the highly competitive arts and crafts retail sector. As the largest specialty arts and crafts retailer in North America, its success hinges on product variety, customer engagement, and creative inspiration. The custom framing service is a significant value-add, requiring specialized skills and a focus on customer personalization. The company's operational strategy involves efficient inventory management, engaging store experiences, and increasingly, robust Omni channel capabilities.

Company Size: Large (Over 1,300 stores across North America)

The extensive store network and significant employee base mean that Michaels has well-established operational processes and corporate structures. For a team member, this often translates to clear guidelines, structured training programs, and opportunities for advancement within a large organization. It also implies a need for consistent execution of company-wide standards across all locations.

Founded: 1973, headquartered in Irving, Texas.

With a long history, Michaels has evolved from a single store to a dominant retail force. This longevity suggests a stable company with a deep understanding of its market and customer base. The company's focus on "fueling the joy of creativity and celebration" indicates a culture that aims to be inspiring and supportive of artistic expression.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Managers, and Team Members who may specialize in different areas like framing, visual merchandising, or customer service.

• Reporting structures are hierarchical, with Team Members reporting to supervisors or managers.

• Cross-functional collaboration is essential, with team members often assisting in various departments to ensure smooth store operations, especially during peak times or for specific initiatives like truck unloads or Omni channel order fulfillment. Methodology:

• Data analysis plays a role in inventory management, sales performance tracking, and understanding customer trends, although this may be more centralized at a corporate level for store-level staff.

• Workflow planning and optimization are evident in SOPs for tasks like stocking, framing, and customer service.

• Automation is likely utilized in inventory systems, POS, and potentially for online order management, supporting efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's focus on creativity and celebration, combined with its large retail footprint, suggests a dynamic work environment where operational efficiency supports customer experience and product delivery. The established history implies robust operational frameworks are in place.

📈 Career & Growth Analysis

Operations Career Level: This role is at the "Team Member" level, which is typically considered entry-level or foundational within the retail operations structure. It involves executing defined tasks and procedures under supervision, focusing on customer interaction, sales support, and maintaining store standards.

Reporting Structure: Team Members report to store leadership, such as Assistant Store Managers or the Store Manager. They are expected to follow directives and contribute to team goals, collaborating with fellow team members across different functional areas of the store.

Operations Impact: While not a strategic decision-making role, this position significantly impacts store-level operations by directly influencing customer satisfaction, sales conversion rates (especially in framing), and the overall efficiency of store processes. Accurate order fulfillment, positive customer interactions, and effective merchandising contribute directly to the store's performance and profitability.

Growth Opportunities:

• Skill Development: Opportunity to develop core retail skills, including customer service, sales techniques, cash handling, and specialized framing skills.

• Career Progression: Potential to advance to roles like Senior Team Member, Framing Specialist, Key Holder, or Assistant Store Manager within Michaels, with further opportunities in visual merchandising or department management.

• Cross-Training: Exposure to various aspects of store operations, including inventory management, Omni channel fulfillment, and visual displays, can broaden skill sets for future roles.

• Leadership Potential: Demonstrating strong performance, initiative, and adherence to company values can lead to supervisory or leadership development programs.

📝 Enhancement Note: For an entry-level role, the growth path at Michaels is typically structured, offering a clear progression from foundational team member roles to more specialized or managerial positions within the retail operations framework. The emphasis on framing skills provides a unique specialization path.

🌐 Work Environment

Office Type: Public retail store setting.

The work environment is a customer-facing retail store, specifically within the Daniels Parkway location in Fort Myers. This means constant interaction with the public and a dynamic atmosphere.

Office Location(s):

• The specific store is located at 13741 S Tamiami Trl, Ste 1, Fort Myers, FL. This location is a public retail space accessible to customers.

• Additional Michaels stores are located across the United States and Canada. Workspace Context:

• Collaborative Environment: Team members work closely together to manage store operations, assist customers, and complete tasks. Collaboration is key for efficient workflow, especially during busy periods or for tasks like truck unloading.

• Operations Tools & Technology: Access to POS systems, framing equipment, glass cutters, and potentially inventory management or Omni channel order processing tools.

• Team Interaction: Opportunities for direct interaction with colleagues and supervisors, fostering a team-oriented approach to problem-solving and task completion. The frame shop itself is a specialized workspace within the larger retail environment.

Work Schedule: The role is part-time, with scheduled shifts on Thursdays and Sundays. The work environment includes climate-controlled public areas and potentially non-climate-controlled stock rooms. Some outdoor work may be required (e.g., retrieving carts, truck unloading). Work hours encompass nights, weekends, and early mornings.

📝 Enhancement Note: The work environment is characterized by a blend of customer interaction and operational tasks within a specialized department (framing), requiring adaptability to a fast-paced, public retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Candidates will likely attend an interview at the store location. This will involve discussions about their customer service experience, sales aptitude, ability to handle specific tasks (like framing), and understanding of company values.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about how they would handle a customer framing inquiry.

• Team Interaction: The interview might involve meeting potential supervisors or team members to assess cultural fit and collaboration potential.

• Offer: Successful candidates will receive a job offer, contingent on background checks and verification of eligibility to work.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss specific examples from previous experiences that demonstrate:

  • Customer Service Excellence: Instances where you went above and beyond for a customer.
  • Sales Acumen: How you've successfully sold products or services, or persuaded customers.
  • Problem-Solving: Situations where you encountered a challenge and how you resolved it.
  • Attention to Detail: Examples of tasks requiring precision and accuracy.
  • Teamwork: Contributions to team success in previous roles.

• Be ready to articulate your understanding of the framing process and your enthusiasm for learning it. Challenge Preparation:

• Situational Questions: Be prepared for questions like: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about framing options?"

• Process Adherence: Understand the importance of SOPs and safety protocols. Be ready to discuss how you would ensure compliance.

• Sales Scenarios: Practice describing how you would introduce framing services to a customer browsing art supplies.

📝 Enhancement Note: The interview process for this role will likely focus on practical skills, customer interaction abilities, and a willingness to learn specialized framing techniques, rather than a formal portfolio presentation.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized machinery for cutting mats, frames, and assembling finished pieces. Proficiency in operating these tools safely is essential.

• Glass Cutter: A specific tool for cutting glass or acrylic to size for framing.

• Heat Press: May be used for certain mounting or finishing processes in custom framing.

• Point of Sale (POS) System: For processing sales transactions, handling cash, and potentially managing customer orders and basic inventory lookups.

Analytics & Reporting:

• While direct analytics tools might be managed at a higher level, team members will interact with POS reports and potentially inventory management system interfaces that provide basic data on sales and stock levels. CRM & Automation:

• The company likely uses a CRM system to manage customer profiles and order history, especially for custom framing services. Team members will input and retrieve customer information.

• Omni channel processes may involve automated systems for order routing, fulfillment status updates, and inventory synchronization between online and in-store platforms.

📝 Enhancement Note: The technology stack is a mix of specialized manual tools for custom framing and standard retail technology for sales and operations, with an increasing integration of Omni channel systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Fostering an environment that supports artistic expression and helps customers celebrate life's moments through their projects.

• Customer Focus: Prioritizing customer needs and satisfaction through helpful service, personalized solutions, and a welcoming atmosphere.

• Integrity & Respect: Upholding ethical standards in all transactions and interactions, treating both customers and colleagues with dignity.

• Efficiency & Quality: Balancing speed of service with high-quality craftsmanship, particularly in the framing department, and adhering to operational standards.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

Collaboration Style:

• Cross-functional Integration: Team members are expected to support each other across departments, from sales floor assistance to framing order completion and back-of-house operations.

• Process Review: While not formal, a culture of continuous improvement might encourage team members to provide feedback on operational processes to supervisors for potential refinement.

• Knowledge Sharing: Experienced team members, particularly in framing, are expected to share their expertise with newer colleagues to ensure consistent quality and service.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative inspiration with operational excellence and strong customer service, fostering an environment of collaboration and respect.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively engaging customers for custom framing while also managing general store traffic and other operational duties.

• Learning Specialized Skills: Mastering the technical aspects of custom framing, including precise measurements, material selection, and equipment operation, requires dedicated learning.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and performing repetitive tasks, which can be physically demanding.

• Seasonal Fluctuations: Retail environments often experience peak seasons, requiring adaptability and increased effort during busy periods.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design principles.

• Retail Operations: Gaining experience in sales, customer service, inventory management, and loss prevention within a large retail chain.

• Cross-Training: Opportunities to learn about other areas of the store, such as visual merchandising or seasonal product lines.

• Career Advancement: Potential pathways to leadership roles within Michaels stores, supported by company training programs.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized department, while the growth opportunities are structured and can lead to significant career development within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement for Framing: "Imagine a customer is looking at art supplies but seems hesitant about framing. How would you approach them to introduce our custom framing services?" (Focus on consultative selling, identifying needs, and highlighting benefits.)

• Handling Order Issues: "What would you do if a customer received a framing order and believed there was an error in the mat cutting?" (Emphasize listening, empathy, problem-solving, and following SOPs for corrections.)

• Time Management: "How would you prioritize tasks if you had a framing order to complete, a customer needing assistance on the sales floor, and a truckload of inventory to process?" (Demonstrate an ability to multitask and prioritize based on urgency and customer impact.)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission, values, and recent initiatives.)

• "Why are you interested in a role specifically in custom framing?" (Express enthusiasm for the craft, customer interaction, and contribution to their creative projects.)

• "How do you handle working in a team environment and collaborating with colleagues?" (Provide examples of positive teamwork experiences.) Portfolio Presentation Strategy:

• Since no formal portfolio is required, prepare to verbally walk through relevant past experiences.

• For example, if you have customer service experience, describe a situation where you resolved a customer issue effectively. If you have sales experience, detail a time you successfully upsold or cross-sold a product.

• If you have any experience with crafts, art, or hands-on work, be ready to discuss it and express your desire to learn and apply those skills in framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, sales aptitude, attention to detail, and a genuine interest in the custom framing craft and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight any relevant experience in customer service, sales, detailed work, or handling specialized equipment. Emphasize achievements related to customer satisfaction and sales contributions.

• Prepare for Interview Scenarios: Practice answering common retail interview questions, focusing on your ability to engage customers, solve problems, and work effectively in a team. Be ready to discuss your interest in custom framing.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Highlight Practical Skills: Be prepared to discuss your basic computer skills, measuring abilities, and any experience you have operating tools or machinery, even if not directly framing-related.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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