Part Time Framer No Experience Needed.

📍 Job Overview

Job Title: Part Time Framer (No Experience Needed)

Company: Michaels Stores

Location: Stoneham, Massachusetts, United States

Job Type: Part Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 01, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service and sales within the custom framing department of a retail environment.

• Key responsibilities include building customer relationships, understanding their creative vision, and translating that into high-quality custom framing solutions.

• The position involves hands-on work with framing equipment, ensuring product quality, and maintaining store presentation standards.

• Candidates will engage in various retail operations tasks, including inventory management, point-of-sale transactions, and assisting with stockroom operations.

📝 Enhancement Note: This role, while in a retail setting, significantly intersects with operations through inventory management, process adherence (SOPs), and the specialized production of custom framing. The "no experience needed" aspect suggests a strong emphasis on training and development within the company's operational framework.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and providing expert design consultations for custom framing projects.
  • Utilize the "Elevated ABC Deliver" methodology to enhance customer interactions and drive sales of custom framing solutions.
  • Achieve and exceed personal sales and production targets through effective customer engagement and product knowledge.

• Custom Framing Production:

  • Execute custom framing orders with a high degree of quality, precision, and adherence to deadlines.
  • Operate and maintain framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure all framing solutions meet company standards for durability, aesthetics, and customer satisfaction.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Execute directed replenishment and "Simply In, Simply Out" (SISO) inventory management processes to ensure product availability.
  • Assist with the truck un-load and stocking processes, adhering strictly to Standard Operating Procedures (SOPs) to maintain inventory accuracy and store presentation.

• Customer Service & Support:

  • Deliver friendly, proactive customer service, assisting shoppers in locating products and offering solutions.
  • Maintain a safe, clean, and clutter-free store environment, upholding company standards for store appearance.
  • Support company-wide shrink and safety programs through diligent adherence to policies and procedures.

• Point of Sale & Omni-channel Operations:

  • Operate the cash register proficiently, executing cash handling procedures to company standards.

  • Assist with and support various omni-channel processes to ensure a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, specialized production, and foundational retail operations. The emphasis on SOPs and specific methodologies like "Elevated ABC Deliver" indicates a structured operational environment where process adherence is critical.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, but not strictly required for entry-level candidates.

• Demonstrated ability to learn and apply new skills quickly, particularly in technical or design-related areas. Experience:

• No prior framing experience is required; comprehensive training will be provided.

• A strong interest in creative arts, design, or crafting is beneficial.

• Previous retail experience is preferred, particularly in customer-facing roles.

• Experience in sales, showcasing products or services, is a plus. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic software applications, and potentially internal communication tools.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects is essential.

• Equipment Operation: Aptitude to learn and safely operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to engage positively with customers, understand their needs, and offer solutions.

• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services, understanding sales cycles, and meeting targets.

• Visual Merchandising: An eye for presentation and the ability to maintain attractive product displays.

• Inventory Management Basics: Familiarity with stockroom operations, receiving, and inventory upkeep.

• Design Acumen: An understanding of aesthetic principles and design concepts relevant to art and framing.

📝 Enhancement Note: The "no experience needed" qualifier emphasizes the company's commitment to training and development, making this an attractive entry-level operations role. The core requirements focus on foundational skills and a willingness to learn, crucial for mastering the operational processes involved in custom framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not required for this entry-level role, candidates are encouraged to highlight any relevant personal projects or experiences that demonstrate creativity, attention to detail, or customer interaction skills.

• Examples could include personal craft projects, volunteer work involving design or organization, or any experience where problem-solving and process adherence were demonstrated.

• Candidates should be prepared to discuss how they approach learning new processes and systems. Process Documentation:

• Candidates will be trained on and expected to adhere to specific Standard Operating Procedures (SOPs) for all aspects of the role, from customer consultation and order placement to production and inventory management.

• Understanding and executing workflow designs for custom framing orders will be a key part of the training.

• Emphasis will be placed on accurate documentation of customer orders and production steps to ensure quality and efficiency.

📝 Enhancement Note: For an entry-level position without a formal portfolio requirement, the focus shifts to demonstrating a candidate's potential to learn and follow operational processes. The "portfolio" in this context is more about showcasing transferable skills and a proactive learning attitude.

💵 Compensation & Benefits

Salary Range:

• $15.25 - $17.90 per hour.

• This range reflects the entry-level nature of the position and the market rate for part-time retail associates with potential for custom framing responsibilities in the Stoneham, MA area. Benefits:

• 401(k) with Employer Match: Financial planning support for long-term savings.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with commuting costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees growing their families.

• Voluntary Insurance Options: Additional insurance coverages for personalized protection.

• Employee Discounts: Significant discounts on Michaels products, fostering creativity and savings.

• Partner Discount Programs: Access to discounts with other affiliated businesses.

• Overtime Compensation: Eligibility for overtime pay in accordance with state and local laws.

Working Hours:

• Part-time hours, with flexibility required to work nights, weekends, and early mornings.

• Total weekly hours are not specified but are expected to be less than full-time, aligning with typical retail part-time schedules.

📝 Enhancement Note: The salary range is clearly defined for this part-time role. The extensive benefits package is a significant draw, offering comprehensive support that extends beyond basic compensation, which is valuable for attracting and retaining talent in retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Custom Framing Manufacturing.

Company Size: Over 1,300 stores across North America.

Founded: 1973, headquartered in Irving, Texas.

Company Description: Michaels is a leading retailer in North America for creative supplies and celebrations, operating physical stores and online platforms. They also own Artistree, a custom and specialty framing manufacturer. Their purpose is to "fuel the joy of creativity and celebration."

Team Structure:

• The role is part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager.

• Collaboration is expected with fellow store associates across various departments, including sales floor, customer service, and stockroom.

• Cross-functional interaction extends to the manufacturing side through Artistree for custom framing orders, implying a need for clear communication and process adherence between retail and production. Methodology:

• Data-Driven Operations: Emphasis on sales data, inventory management (SISO, Directed Replenishment), and performance metrics to drive operational efficiency.

• Customer-Centric Approach: Methodologies like "Elevated ABC Deliver" focus on building relationships and providing tailored solutions, crucial for custom framing sales.

• Process Standardization: Strict adherence to Standard Operating Procedures (SOPs) ensures consistent quality, safety, and compliance across all locations.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates a large, standardized retail network. This means operational processes are well-defined. The integration of custom framing manufacturing implies a unique operational flow where retail associates act as the crucial link between customer needs and production capabilities.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with specialized framing responsibilities. This role serves as a foundational position within the retail operations spectrum, offering direct customer interaction and production tasks.

Reporting Structure: The Framer will report to store leadership (e.g., Store Manager, Framing Manager) and work collaboratively with other store associates. This structure provides direct guidance and oversight for operational tasks and customer service.

Operations Impact: This role directly impacts store revenue through custom framing sales and by contributing to overall store presentation and customer satisfaction. Efficient handling of framing orders and inventory management also supports operational efficiency and profitability.

Growth Opportunities:

• Specialization: Potential to become a skilled Custom Framing Specialist, developing expertise in design, materials, and advanced framing techniques.

• Retail Leadership: Opportunity to advance into roles such as Assistant Store Manager or Store Manager by demonstrating strong operational management, sales acumen, and team leadership skills.

• Cross-Departmental Skills: Development of broad retail operations skills, including inventory control, visual merchandising, and customer service management.

• Training & Development: Access to company-provided training for framing equipment, sales techniques, and operational procedures, which can be leveraged for career advancement within Michaels or the broader retail industry.

📝 Enhancement Note: For an entry-level role, the growth path is primarily within the retail environment. The emphasis on custom framing offers a specialized skill development opportunity that can differentiate candidates for future roles within Michaels' operational structure or in specialized retail segments.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse clientele.

Office Location(s): Stoneham, MA (119 Main St, Ste 1). This is a physical retail store location.

Workspace Context:

• Retail Floor: Engaging with customers, managing displays, and ensuring product availability. This area is climate-controlled.

• Framing Shop: A dedicated area within the store for custom framing production. This area contains specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols. It may have different climate control conditions than the main retail floor.

• Stockroom: Areas for receiving, storing, and organizing inventory. Some stock rooms may not be climate-controlled.

• Collaboration: Frequent interaction with other store associates, team leads, and management. Opportunities to learn from experienced colleagues.

Work Schedule:

• Flexible schedule including nights, weekends, and early mornings, typical for retail operations.

• Part-time hours, with the potential for overtime as per state and local laws.

📝 Enhancement Note: The work environment is typical for a retail operations role, with specific considerations for the framing production area. The blend of climate-controlled and potentially less controlled spaces, along with the use of specialized equipment, highlights the practical, hands-on nature of the job.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Store Interview: This will involve meeting with the hiring manager (e.g., Store Manager, Framing Manager). Expect questions about customer service experience, problem-solving abilities, and your interest in custom framing.

• Skills Demonstration/Observation: You may be asked to demonstrate basic measuring skills or observe you interacting with a "customer" (interviewer) to assess your customer engagement style. Basic aptitude with tools might be observed.

• Operational Understanding: Questions about your understanding of retail operations, such as maintaining store appearance, handling transactions, and following procedures.

• Cultural Fit: Assessment of your alignment with Michaels' values of creativity, collaboration, and customer focus.

Portfolio Review Tips:

• Since no formal portfolio is required, focus on verbally communicating your relevant experiences.

• Prepare to discuss any personal creative projects, DIY experiences, or instances where you’ve demonstrated meticulousness and attention to detail.

• Be ready to share examples of how you've provided excellent customer service or helped someone achieve a creative goal.

• Highlight any experience you have with tools, measuring, or following instructions precisely. Challenge Preparation:

• Customer Scenario: Be prepared for a role-playing scenario where you need to assist a customer with a framing idea. Focus on asking clarifying questions, suggesting options, and demonstrating enthusiasm for their project.

• Process Adherence: Be ready to discuss why following instructions and procedures (like SOPs) is important in a retail and production environment.

• Problem-Solving: Think about a time you encountered a challenge in a previous role (even non-work related) and how you resolved it.

📝 Enhancement Note: The interview process for this entry-level role will likely focus on assessing soft skills, a willingness to learn, and basic aptitude for the tasks involved. Demonstrating a positive attitude, customer focus, and attention to detail will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, frames, and assembling finished pieces. Training on specific models will be provided.

• Glass Cutter: Essential tool for precise glass or acrylic cutting.

• Heat Press: Used in some framing processes.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Basic Hand Tools: Saws, staple guns, and other assembly tools as needed for framing.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially tracking customer orders.

• Inventory Management Systems: Likely internal systems or handheld devices for SISO, directed replenishment, and stock counts.

CRM & Automation:

• Customer Relationship Management (CRM) Concepts: While not a dedicated CRM role, understanding customer preferences and order history is crucial for personalized service. The "Elevated ABC Deliver" methodology likely incorporates CRM principles.

• Omni-channel Support Tools: Systems that facilitate online order pickup, online returns, and in-store online ordering.

📝 Enhancement Note: The technology stack is heavily weighted towards specialized production equipment and standard retail POS/inventory systems. Familiarity with basic computer operations and an aptitude for learning new equipment are essential.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging and facilitating the creative endeavors of customers and team members.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and tailored solutions.

• Integrity: Upholding ethical standards in all business dealings, including accurate order processing, cash handling, and honest customer interactions.

• Teamwork: Collaborating effectively with colleagues to achieve store goals, support each other, and maintain a positive work environment.

• Efficiency: Striving for operational excellence through adherence to SOPs, effective inventory management, and timely order fulfillment.

Collaboration Style:

• Cross-Functional Integration: Close collaboration between sales floor associates, framing specialists, and store management is essential for seamless customer experiences and operational efficiency.

• Process-Oriented: A culture that values following established procedures and contributing to process improvements where appropriate.

• Supportive Environment: Team members are encouraged to help each other, share knowledge, and foster a positive atmosphere.

📝 Enhancement Note: Michaels emphasizes a culture that balances creativity with operational discipline. The values highlight the importance of both customer engagement and the structured execution of tasks, which is critical for a role involving custom production.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve for Framing: Mastering the technical skills of custom framing, including precise measurements, equipment operation, and design principles, can be challenging for individuals with no prior experience.

• Balancing Sales and Production: Effectively managing customer consultations and sales activities while also fulfilling production demands requires strong time management and prioritization skills.

• Customer Expectations: Meeting diverse customer expectations for custom framing, which can range from simple to highly complex artistic visions, requires adaptability and problem-solving.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and performing repetitive tasks, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training provided by Michaels allows for deep skill development in custom framing, potentially leading to a specialist role.

• Retail Operations Skills: Acquisition of foundational knowledge in sales, customer service, inventory management, merchandising, and POS operations.

• Customer Relationship Building: Opportunities to hone interpersonal skills and learn effective sales and consultation techniques.

• Career Advancement: Potential to move into leadership positions within the store or explore other roles within Michaels' broader operational network.

📝 Enhancement Note: The primary challenge is the initial learning curve for specialized framing tasks. However, Michaels' structured training program positions this role as a significant growth opportunity for developing specialized retail operations and production skills.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find exactly what they needed, even if it wasn't obvious." or "How would you approach a customer who seems unsure about their custom framing choices?" Focus on active listening, asking clarifying questions, and offering solutions.

• Problem-Solving & Adaptability: "Imagine a customer is unhappy with their completed framing order. What steps would you take?" Be ready to discuss de-escalation, understanding the issue, and involving management.

• Process & Detail Orientation: "Why is it important to follow specific procedures when creating a custom product like a frame?" Emphasize accuracy, consistency, customer satisfaction, and safety.

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the framing department?" Connect your interest to creativity, customer interaction, or a desire to learn a craft.

• "How do you handle working in a fast-paced retail environment with multiple demands?" Discuss prioritization, time management, and teamwork.

• "What does 'customer obsession' mean to you in a retail context?" Relate it to providing exceptional service and exceeding expectations. Portfolio Presentation Strategy:

• For this role, focus on verbally presenting your transferable skills.

• Prepare 2-3 concise examples of times you've demonstrated:

  • Excellent customer service or helpfulness.
  • Attention to detail or meticulousness (e.g., a craft project, organizing something).
  • Ability to learn a new skill or follow instructions.

• Be enthusiastic and genuine when discussing your interest in the creative aspects of the role.

📝 Enhancement Note: Interview preparation should center on demonstrating a positive attitude, strong customer service orientation, a willingness to learn technical skills, and an understanding of basic retail operations. Highlighting any creative hobbies or experiences can be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, retail, or hands-on experience. Emphasize transferable skills such as communication, problem-solving, and attention to detail.

• Portfolio Preparation (Verbal): Mentally prepare examples of your customer service skills, any creative projects you've undertaken, and instances where you've demonstrated meticulousness or followed instructions carefully.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples and demonstrating enthusiasm for the role and the company's creative mission.

• Company Research: Familiarize yourself with Michaels' brand, products, and commitment to creativity. Understand their operational focus on customer experience and quality production.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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