Part time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Southfield, Michigan, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: 2026-06-26

Experience Level: Entry Level / Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on creating custom framing solutions for customers, directly impacting sales and customer satisfaction within a retail environment.

• Responsibilities include operating framing equipment, managing inventory for the framing department, and maintaining store merchandising standards.

• The position requires strong customer service skills to build relationships and assist shoppers with their creative needs.

• It involves executing various retail operations, including cash handling, assisting with omni-channel processes, and participating in store stocking and safety programs.

📝 Enhancement Note: While the input title is "Part time Framer," the description details a multifaceted retail role with a significant focus on custom framing. This enhancement clarifies that the role blends customer-facing sales and service with specialized production tasks within the framing department, aligning it with broader retail operations. The experience level is inferred as Entry Level due to the "Minimum Type of experience the job requires" section.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs and offering personalized custom framing solutions, leveraging the "Elevated ABC Deliver" methodology.
  • Drive sales and production results by effectively presenting framing options and closing orders.
  • Acknowledge customers promptly, assist them in locating products, and provide comprehensive solutions to their creative projects.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and adherence to established timelines.
  • Operate framing equipment, including specialized machinery and a glass cutter, safely and efficiently.
  • Maintain the ready-made frame department, ensuring it is well-organized and appealing to customers.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs).
  • Ensure assigned areas, including SISO (Store-In-Stock-Out) and Directed Replenishment, are properly managed.
  • Assist with omni-channel processes, such as fulfilling online orders or assisting with in-store pickup.

• Inventory & Stock Management:

  • Participate in truck un-load and stocking processes, ensuring compliance with truck standards and budgetary guidelines.
  • Manage inventory for the framing department, including ready-made frames and materials.

• Transaction & Compliance:

  • Operate the cash register and execute cash handling procedures according to company standards.

  • Adhere to all company programs, policies, and SOPs to ensure compliance with applicable laws and requirements.

  • Support shrink and safety programs through diligent execution of duties.

📝 Enhancement Note: The core responsibilities have been expanded to reflect the detailed activities mentioned in the job description, using action verbs and structuring them by functional area (Customer Engagement, Framing Production, Store Operations, Inventory, Transaction). This provides a clearer picture of the daily duties and expectations for an operations-focused role within retail.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a requirement, indicating a focus on practical skills and on-the-job training. Experience:

• 0-2 years of experience in roles requiring basic computer skills and measuring skills.

• Experience with operating framing equipment and a glass cutter is essential.

• Retail experience is preferred.

• Experience in selling products and/or services to customers is preferred. Required Skills:

• Basic Computer Skills: Ability to navigate store systems, POS, and potentially order management software.

• Measuring Skills: Precision in taking measurements for custom framing projects.

• Framing Equipment Operation: Proficiency with specialized framing machinery and tools.

• Glass Cutting: Skill in safely and accurately cutting glass for frames.

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions.

• Sales Acumen: Capacity to present products, upsell, and drive sales performance.

• Cash Handling: Accuracy and integrity in processing transactions through the cash register.

• Merchandising: Ability to maintain visual standards for the ready-made frame department and other assigned areas.

• Adherence to SOPs: Commitment to following Standard Operating Procedures and company programs.

Preferred Skills:

• Retail Experience: Previous experience in a retail environment, understanding store operations and customer flow.

• Sales Experience: Proven ability to sell products or services, demonstrating consultative selling techniques.

• Inventory Management Basics: Familiarity with stock management, replenishment, and maintaining inventory accuracy.

• Omni-channel Process Familiarity: Understanding of how online and in-store retail channels integrate.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections have been translated into distinct "Required Skills" and "Preferred Skills" lists. This format is more standard for job descriptions and highlights key competencies needed for the role. Basic computer and measuring skills are classified as required, while retail and sales experience are noted as preferred, reflecting the input.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Custom Framing Project Examples: Showcase a portfolio of custom framing projects completed, highlighting complexity, material choices, and final aesthetic.

• Measurement & Design Documentation: Include examples of how measurements were taken and how design choices were documented to ensure accuracy and customer satisfaction.

• Sales & Customer Interaction: Provide examples or descriptions of how customer needs were assessed and translated into framing solutions, demonstrating consultative selling.

• Quality Control Examples: Illustrate commitment to quality through examples of framing order completion, emphasizing precision and adherence to standards.

Process Documentation:

• Workflow Design: Demonstrate understanding of a standard workflow for custom framing orders, from initial consultation to final product delivery.

• System Usage: Briefly describe experience with POS systems for order entry and payment processing, and any familiarity with inventory management or CRM systems used in retail.

• Measurement & Accuracy: Detail the process for ensuring accurate measurements and material selection to prevent errors and rework.

• Customer Feedback Integration: Explain how customer feedback (positive or constructive) was used to improve service or product delivery.

📝 Enhancement Note: Given this is a retail and production role with limited technical scope beyond framing equipment, the "Portfolio Requirements" are framed around demonstrating practical skills in custom framing, customer interaction, and process adherence. The focus is on tangible work examples and understanding of operational workflows rather than complex system implementations typical of high-level operations roles.

💵 Compensation & Benefits

Salary Range:

• The provided data does not include a specific salary range. For a Part-time Framer position in Southfield, Michigan, with entry-level to junior experience (0-2 years), the estimated hourly wage typically falls between $13.00 to $18.00 per hour. This estimate is based on current market data for similar retail and custom framing roles in the Detroit metropolitan area, considering factors like cost of living, industry benchmarks for entry-level positions, and the specific skills required (e.g., operating specialized equipment). Benefits:

• Core Benefits:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)
  • Telemedicine Services
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits

• Development & Support:

  • Tuition Assistance
  • Adoption Assistance

• Additional Perks:

  • Voluntary Insurance Options
  • Employee Discounts on Michaels products
  • Access to Partner Discount Programs

• Paid Time Off: (Implied, as a standard benefit for many roles)

Working Hours:

• This is a PART_TIME position. While the standard full-time work week is 40 hours, part-time hours will vary. The role requires availability for nights, weekends, and early mornings, aligning with typical retail operating hours.

📝 Enhancement Note: A salary range has been estimated based on the location (Southfield, MI), job type (Part-time), and experience level (Entry Level). The methodology involves researching comparable roles in the local market. The benefits list has been organized for clarity, categorizing them into core offerings, development support, and additional perks. The working hours are clearly defined as part-time with specific availability requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Specialty Retail. Michaels is the leading specialty retailer of arts, crafts, and framing products in North America.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in the US and Canada, indicating a large, established retail organization. This size suggests structured processes, defined roles, and opportunities for interaction within a significant operational framework.

Founded: Founded in 1973 and headquartered in Irving, Texas. This long history signifies stability and a well-established presence in the retail market.

Team Structure:

• Store-Level Operations: This role is part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with direct oversight from a Framing Department Manager or Lead.

• Cross-Functional Collaboration: Collaboration will occur with fellow store associates for general customer service, inventory management, and omni-channel support. There will be direct interaction with customers seeking framing services.

• Specialized Function: The framer works within a specialized department, requiring close coordination with other framers or team members responsible for the framing area.

Methodology:

• Customer-Centric Approach: The company emphasizes "fueling the joy of creativity and celebration," indicating a culture focused on customer experience and enabling creative pursuits.

• Process Adherence: Strong emphasis on Standard Operating Procedures (SOPs) for consistency in operations, customer service, and safety.

• Data-Driven (Implicit): While not explicitly stated for this role, large retail organizations like Michaels typically use sales data, inventory metrics, and customer feedback to inform operational decisions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context has been enriched by detailing the industry, scale, and historical significance of Michaels. The team structure and operational methodologies are inferred based on typical large retail store operations, emphasizing customer focus and process adherence.

📈 Career & Growth Analysis

Operations Career Level: This role is categorized as an Entry-Level to Junior position within retail operations. It provides foundational experience in customer service, sales, and specialized production within a retail setting.

Reporting Structure: The Part-time Framer typically reports to a Framing Department Lead or Manager, who in turn reports to the Store Manager. This structure offers direct supervision and opportunities for task-specific guidance.

Operations Impact: While individual impact may seem localized to the framing department, successful execution directly contributes to:

• Revenue Generation: Through custom framing sales and driving store traffic.

• Customer Loyalty: By providing excellent service and high-quality custom solutions, fostering repeat business.

• Operational Efficiency: By managing production effectively and contributing to overall store presentation and stock management.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, potentially leading to senior framer or framing specialist roles.

• Retail Management Path: Potential to advance into supervisory roles within the store (e.g., Key Holder, Assistant Department Manager, Assistant Store Manager) by demonstrating leadership, sales performance, and operational competence.

• Cross-Departmental Experience: Gaining experience in other store departments (e.g., Merchandising, Customer Service) to broaden retail operational knowledge.

• Continuous Learning: Access to company training programs for product knowledge, sales techniques, and operational best practices.

📝 Enhancement Note: The career analysis focuses on the "operations" aspect of the role within a retail context. It clarifies the entry-level nature, outlines the reporting structure, and details how the role contributes to broader business objectives. Growth opportunities are framed within the retail sector, emphasizing skill development and potential management progression.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace includes the sales floor and the dedicated custom framing shop area within the store.

Office Location(s): The specific location is the Michaels store at 28550 Telegraph Rd, Southfield, MI.

Workspace Context:

• Customer Interaction: The role involves constant interaction with customers on the sales floor and in the framing consultation area.

• Production Area: The framing shop is equipped with specialized tools and machinery (glass cutter, heat press), requiring attention to safety and organization.

• Store Environment: Work areas include climate-controlled public spaces and potentially non-climate-controlled stock rooms. Some outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

• Team Collaboration: Opportunities exist for collaboration with other store team members during daily operations, stocking, and customer assistance.

Work Schedule:

• Part-time: Hours will vary based on business needs.

• Flexibility Required: Must be available to work nights, weekends, and early mornings, which are common operational hours for retail.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, specifically highlighting the dual nature of the workspace (sales floor vs. framing shop) and the associated demands of customer interaction and production tasks. The schedule requirements are clearly articulated.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: A more in-depth interview at the store location to discuss experience, skills, and cultural fit. This may include:

  • Situational Questions: Assessing how you would handle customer service scenarios, sales opportunities, or production challenges.
  • Skills Assessment: Potentially a brief demonstration or discussion of your measuring skills, framing equipment familiarity, or ability to understand design concepts.
  • Portfolio Discussion: If you have a portfolio of framing work, be prepared to discuss your projects, design choices, and process.

• Operational Task Simulation (Possible): A short, practical exercise might be given to assess basic measuring ability or understanding of a simple process.

• Final Interview/Offer: A final discussion with the store manager or department lead to confirm details and extend an offer.

Portfolio Review Tips:

• Visual Showcase: For custom framing, a visual portfolio (digital or physical) is highly recommended. Include high-quality photos of completed projects.

• Process Explanation: For each project, briefly explain the customer's request, your design approach, materials used, and any challenges overcome.

• Metrics (if applicable): If you have data on sales conversion rates or customer satisfaction related to your framing work, include it.

• Focus on Quality & Accuracy: Emphasize your commitment to precision in measurements, material selection, and craftsmanship.

• Company Alignment: Frame your experience in a way that aligns with Michaels' focus on creativity, customer service, and quality.

Challenge Preparation:

• Measuring Accuracy: Be ready to demonstrate accurate measuring techniques for various frame sizes and shapes.

• Customer Scenario: Prepare for questions about how you would handle a demanding customer, a complex framing request, or a situation where a deadline is tight.

• Problem-Solving: Think about a time you encountered an issue in a previous role (e.g., a production error, a difficult customer) and how you resolved it.

• Basic Computer/POS Familiarity: Be prepared to discuss any experience you have with point-of-sale systems or basic computer tasks.

📝 Enhancement Note: This section provides actionable advice for candidates applying for this specific role, focusing on how to prepare for interviews and present their qualifications. The "Portfolio Review Tips" are adapted to the practical nature of framing, emphasizing visual evidence and process explanation.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters/Frame Assemblers: Specialized machinery for cutting mats and assembling frames.
  • Glass Cutter: For precise cutting of glass or acrylic glazing.
  • Heat Press: Likely used for mounting or applying finishes.
  • Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

• POS System: For processing sales transactions, order entry, and customer management.

• Basic Computer Skills: For accessing order details, company information, and potentially internal communication tools.

Analytics & Reporting:

• Sales Data: Implicitly used by store management to track framing sales performance.

• Inventory Reports: To manage stock levels for framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a customer-focused approach, likely supported by basic CRM functionalities within the POS or a separate system to track customer preferences and past orders.

• Order Management System: Part of the POS, used to track custom framing orders from creation to completion.

📝 Enhancement Note: The tools and technology stack are identified based on the described responsibilities of a framer in a retail environment. The focus is on the specialized equipment used in framing and the standard retail technology (POS systems). CRM is included due to the emphasis on customer relationship building.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through creative solutions and exceptional service.

• Quality Craftsmanship: Commitment to producing high-quality, durable, and aesthetically pleasing custom framing.

• Efficiency & Productivity: Balancing speed with accuracy to meet production deadlines and sales goals.

• Teamwork & Collaboration: Working effectively with fellow store associates to ensure a smooth operational flow and positive customer experience.

• Safety & Compliance: Adhering to all safety protocols and company policies to maintain a secure work environment.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, should aim to facilitate creative solutions and positive outcomes.

• Process-Oriented: Working collaboratively to ensure that SOPs are followed consistently for all framing orders and store operations.

• Supportive: Assisting team members with tasks, sharing knowledge, and contributing to a positive team dynamic.

• Communicative: Clearly communicating customer needs, production status, and any potential issues to relevant team members and supervisors.

📝 Enhancement Note: This section extrapolates the company culture and values based on the retail industry, Michaels' stated purpose, and the nature of the role. It highlights how operational values like quality, efficiency, and teamwork are applied in this specific context.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Managing the demands of custom framing production while also providing excellent customer service on the sales floor.

• Meeting Tight Deadlines: Fulfilling custom orders within specified timelines, especially during peak seasons or for urgent customer requests.

• Handling Diverse Customer Needs: Accommodating a wide range of artistic tastes, budgets, and framing requirements.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools, which can be physically taxing.

• Learning Specialized Equipment: Mastering the operation and maintenance of various framing tools and machinery.

Learning & Development Opportunities:

• Framing Mastery: Deepening expertise in mat cutting, frame assembly, material selection, and advanced framing techniques.

• Sales & Design Skills: Enhancing consultative selling abilities and developing a stronger eye for design and aesthetics to better serve customers.

• Retail Operations Knowledge: Gaining broader experience in store management, inventory control, and visual merchandising.

• Company Training: Access to Michaels' internal training programs that cover product knowledge, customer service, and operational procedures.

• Potential for Advancement: Opportunities to move into leadership roles within the store based on performance and demonstrated potential.

📝 Enhancement Note: This section identifies potential challenges inherent in a retail production role and contrasts them with structured learning and development pathways available within a company like Michaels. It emphasizes practical skill acquisition and career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing or a similar craft. What aspects do you enjoy most?"

  • Preparation: Be ready to showcase any relevant artistic or hands-on experience. Highlight your passion for creating and problem-solving.

• "How do you approach building rapport with a customer who is unsure about their framing choices?"

  • Preparation: Discuss your consultative selling skills. Emphasize active listening, asking probing questions, and guiding them through options based on their artwork and budget.

• "Imagine a customer needs a frame for a valuable piece of art with a tight deadline. How would you manage this situation?"

  • Preparation: Focus on your ability to assess feasibility, communicate clearly about timelines and potential limitations, and manage expectations while prioritizing quality.

• "What is your experience with operating machinery like a glass cutter or assembly equipment? What safety precautions do you take?"

  • Preparation: Detail any hands-on experience and emphasize your commitment to safety protocols and proper equipment usage.

• "How would you handle a situation where a custom framing order has a slight defect upon completion?"

  • Preparation: Discuss your problem-solving approach, focusing on immediate action, internal communication, and customer resolution to ensure satisfaction. Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in a framing role?"

  • Preparation: Research Michaels' mission and values. Connect your interest to their focus on creativity, art, and customer engagement.

• "How do you contribute to a positive team environment?"

  • Preparation: Provide examples of your teamwork, willingness to help others, and positive attitude.

• "What does excellent customer service mean to you in a retail setting?"

  • Preparation: Define customer service in terms of helpfulness, product knowledge, problem-solving, and creating a welcoming experience. Portfolio Presentation Strategy:

• Visual Storytelling: If you have a portfolio, use it to tell the story of your projects. Show the progression from concept to completion.

• Highlight Key Skills: Point out specific skills demonstrated in your work, such as precision in cutting, attention to detail in assembly, or effective material selection.

• Quantify Impact (if possible): Mention any positive customer feedback or instances where your framing significantly enhanced a piece of art.

• Keep it Concise: Be prepared to walk through your portfolio efficiently, focusing on the most relevant examples.

📝 Enhancement Note: Interview preparation is tailored to the specific demands of a Part-time Framer role, including practical skill assessments, customer service scenarios, and understanding the company's creative focus.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant experience in custom framing, arts and crafts, customer service, sales, or operating equipment. Use keywords from the job description such as "custom framing," "customer service," "sales," "measuring skills," and "retail operations."

• Portfolio Preparation (if applicable): If you have examples of custom framing work, prepare a digital or physical portfolio to showcase your skills. Be ready to discuss your process, material choices, and the outcome of your projects.

• Interview Practice: Rehearse answers to common interview questions, focusing on behavioral examples related to customer service, problem-solving, and teamwork. Practice explaining your experience with framing tools and your approach to sales.

• Company Research: Familiarize yourself with Michaels' products, services, and company culture. Understand their mission of "fueling the joy of creativity and celebration" and how your role contributes to it.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.