Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Mesa, Arizona, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Experience

Date Posted: April 21, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on direct customer engagement, providing expert custom framing solutions and fostering strong client relationships within a retail environment.

• It involves hands-on creation and production of custom framing orders, ensuring high quality and timely delivery to meet customer expectations.

• Key responsibilities include supporting overall store operations, such as merchandising, inventory management, and maintaining a visually appealing and well-stocked sales floor.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

📝 Enhancement Note: While the title "Framer" suggests a production-focused role, the description heavily emphasizes customer interaction, sales, and relationship building, positioning this as a hybrid role blending operational execution with customer-facing sales and service. The "Part-Time" nature suggests flexibility in hours, which is common in retail operations.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations for custom framing solutions, utilizing Elevated ABC Deliver to drive sales and production targets.

• Execute custom framing orders with meticulous attention to detail, ensuring high quality craftsmanship and on-time completion to exceed customer expectations.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned store areas, including SISO (Sales In Store Only) and Directed Replenishment initiatives.

• Deliver exceptional customer service by actively acknowledging customers, assisting them in locating products, and offering solutions to their creative needs.

• Operate the cash register and manage cash handling procedures with accuracy and adherence to company standards, ensuring smooth transactional processes.

• Participate actively in truck un-loading and stocking processes, ensuring compliance with company standards and efficient inventory management.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs, supporting shrink prevention and safety initiatives to maintain a secure and compliant work environment.

• Collaborate effectively with team members, demonstrating a positive, respectful, and accepting attitude, especially in challenging situations, to promote organizational values.

• Support and execute Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational tasks. The mention of "Elevated ABC Deliver" indicates a specific sales methodology the company employs, which applicants should research. The emphasis on SOPs and compliance is critical for operational roles in retail.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Further education in design, art, or business may be beneficial but is not explicitly required.

Experience:

• 0-2 years of experience in a customer-facing role, with a strong emphasis on sales or service.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions that foster loyalty and satisfaction.

• Basic Computer Proficiency: Familiarity with POS systems, basic software applications, and digital order management.

• Basic Measuring Skills: Accuracy in taking measurements for custom framing projects.

• Equipment Operation: Capability to learn and safely operate framing equipment, including a glass cutter and heat press.

• Sales Acumen: Aptitude for identifying sales opportunities and driving revenue through custom framing solutions.

• Adaptability: Willingness to learn and perform various store operations tasks, including stocking and merchandising.

• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.

Preferred Skills:

• Previous retail sales experience, particularly in custom services or product sales.

• Experience in art, design, or a related creative field.

• Proficiency with specific framing software or design tools.

• Experience with inventory management systems and visual merchandising standards.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to required skills, while "Preferred Type of experience" maps to preferred skills. The emphasis on "basic" skills suggests this role is designed for individuals new to framing or retail operations, with ample training provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate their ability to create visually appealing solutions, manage orders, or interact with customers effectively.

Process Documentation:

• Understanding and ability to follow Standard Operating Procedures (SOPs) for all framing and store operations.

• Demonstrated ability to learn and execute new processes related to custom framing design, production, sales, and customer service.

📝 Enhancement Note: For an entry-level retail framing position, formal portfolio requirements are minimal. The emphasis is on a candidate's ability to learn and follow established processes and SOPs, which is a key aspect of operational roles.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level position in retail, the hourly wage is expected to be competitive within the Mesa, Arizona market for similar roles. Based on industry benchmarks for retail associates with framing responsibilities, the estimated range is $13.00 - $17.00 per hour.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans (eligibility may vary based on hours worked).

• Paid Time Off (PTO): Accrued paid time off for vacation, sick days, or personal needs.

• Tuition Assistance: Programs to support ongoing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, including custom framing.

• Other Benefits: Potential for participation in retirement plans, employee assistance programs, and other company-specific perks.

Working Hours: This is a part-time position. While the description doesn't specify exact hours, typical retail schedules include a mix of weekdays and weekends, with potential for evenings and early mornings. The total weekly hours will likely be between 15-25, depending on business needs and scheduling.

📝 Enhancement Note: Salary is estimated based on typical entry-level retail positions in a major metropolitan area like Mesa, Arizona, considering the specific duties of a framer. Benefits are listed as stated in the company description, with general notes on eligibility for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Large (over 10,000 employees globally, with over 1,300 stores). This implies a structured corporate environment with established processes and career paths.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational framework.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Manager, Key Holders, and various associates specializing in different departments (e.g., framing, general merchandise).

• This Framer role likely reports to the Framing Department Manager or a Shift Supervisor, with direct interaction with fellow sales associates and potentially the Assistant Store Manager.

Methodology:

• Data Analysis: While not a core analytical role, understanding sales data and customer trends can help in identifying opportunities for custom framing sales and effective merchandising.

• Workflow Planning: Efficiently managing custom framing orders from consultation to completion, adhering to production schedules and quality standards.

• Automation: Utilizing POS systems and potentially inventory management software to streamline operations and customer transactions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes a large, established retail organization. This means established procedures, customer service focus, and opportunities for structured learning within the operations of a retail store.

📈 Career & Growth Analysis

Operations Career Level: This role is at the entry-level or early-career stage within retail operations. It provides foundational experience in customer service, sales, and hands-on production within a specialized department.

Reporting Structure: The Part-Time Framer typically reports to the Framing Department Lead or a Shift Supervisor, who in turn reports to the Store Manager. This structure is common in retail environments, ensuring clear lines of communication and operational oversight.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction. By providing excellent service and high-quality products, they enhance the store's reputation and encourage repeat business, indirectly supporting broader operational goals like inventory turnover and sales performance.

Growth Opportunities:

• Framer to Lead Framer: With demonstrated skill and performance, an individual can advance to a Lead Framer position, taking on more responsibility for training, inventory management, and potentially higher-level design consultations.

• Department Specialization: Transition into other specialized departments within Michaels, such as Visual Merchandising or Inventory Management.

• Retail Management Track: Progress into supervisory roles (e.g., Key Holder, Assistant Manager) by developing leadership, operational management, and team development skills.

• Cross-Training: Gain experience in various store functions, broadening skill sets for future opportunities within Michaels or the broader retail industry.

📝 Enhancement Note: The growth path is clearly defined within the retail operations framework, moving from an individual contributor to specialized roles or management positions. The emphasis is on developing practical skills and demonstrating reliability and customer focus.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a wide range of individuals.

Office Location(s): The specific store is located at 1721 S Stapley Dr, Mesa, Arizona. This location is a typical suburban retail setting.

Workspace Context:

• The primary workspace includes the retail sales floor and a dedicated frame shop area.

• The frame shop is equipped with specialized tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The environment is collaborative, with frequent interaction among team members and customers.

• Access to necessary operations tools and technology includes POS systems, basic computer terminals, and potentially inventory scanning devices.

Work Schedule: This is a part-time role, offering flexibility. Work hours will include nights, weekends, and potentially early mornings, aligning with typical retail operating hours and customer traffic patterns. The schedule is designed to cover peak business times and ensure adequate staffing for customer service and production needs.

📝 Enhancement Note: The work environment is typical for retail, emphasizing customer interaction, the use of specific tools, and a flexible, part-time schedule. The mention of climate control in public areas and potential lack thereof in stock rooms is a practical detail for on-site roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application, highlighting relevant customer service, sales, or hands-on skills.

• Screening Interview: A brief phone or video call with an HR representative or hiring manager to assess basic qualifications, interest in the role, and availability.

• In-Person Interview: A more in-depth interview at the store location. This will likely involve behavioral questions, scenario-based questions related to customer service and problem-solving, and a practical assessment of basic measuring or tool familiarity if applicable.

• Skills Assessment (Potential): May include a brief demonstration of basic measuring skills or a discussion about how they would approach a custom framing consultation.

• Final Offer: Based on the interview and assessment, a job offer will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss specific examples from past experiences that demonstrate:
  • Customer Service Successes: How you've gone above and beyond for a customer.
  • Problem-Solving Scenarios: How you’ve handled difficult customer situations or operational challenges.
  • Hands-on Aptitude: Any experience with tools, crafts, or detailed work.
  • Sales Contributions: How you’ve contributed to sales goals in previous roles.

Challenge Preparation:

• Be ready to answer questions about how you would handle common retail scenarios, such as:

  • A customer who is unhappy with a framing order.
  • Assisting multiple customers simultaneously.
  • Suggesting framing solutions based on a customer's description of their art.
  • Maintaining a clean and organized workspace.

• Demonstrate enthusiasm for art, creativity, and helping customers bring their visions to life.

📝 Enhancement Note: The interview process is typical for retail, focusing on customer interaction, problem-solving, and basic operational readiness. The "portfolio review" is framed as discussing relevant experiences rather than presenting a formal document.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, handling cash, and managing customer orders. Proficiency with point-of-sale systems is essential.

• Framing Equipment: Includes specialized tools such as a glass cutter, mat cutter, framing assembly tools, and a heat press for specific finishing techniques.

• Basic Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has CRM capabilities for tracking customer purchases and preferences, aiding in personalized service and sales.

• Order Management Systems: Integrated within the POS or a separate system for managing the lifecycle of custom framing orders.

📝 Enhancement Note: The technology stack is focused on retail operations essentials: POS for transactions, specialized framing equipment for production, and basic measurement tools. CRM functions are likely integrated into the POS system.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service, creative solutions, and positive interactions.

• Creativity & Passion: Embracing the company's mission to fuel the joy of creativity and celebrating customer projects.

• Teamwork & Respect: Collaborating effectively with colleagues, fostering a positive and inclusive environment.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing that meets or exceeds customer expectations.

• Efficiency & Compliance: Adhering to SOPs and operational standards to ensure smooth store operations and safety.

Collaboration Style:

• Cross-functional Integration: Working effectively with all store team members to ensure smooth daily operations.

• Process Adherence & Feedback: Following established procedures for framing and store tasks, while also being open to feedback for continuous improvement.

• Knowledge Sharing: Willingness to share knowledge about framing techniques, customer service best practices, and product information with colleagues.

📝 Enhancement Note: The culture values customer engagement, creativity, and operational excellence within a team-oriented retail setting. The emphasis on process adherence and collaboration is key for operational roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, production work, sales targets, and general store duties simultaneously.

• Customer Expectations: Meeting diverse customer needs and preferences for custom framing, which can range from simple to highly complex.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with specialized equipment, which can be physically demanding.

• Learning Curve: Mastering the intricacies of custom framing, including design principles, material selection, and equipment operation.

Learning & Development Opportunities:

• Framing Skills Development: Comprehensive training on custom framing techniques, design principles, and equipment operation.

• Customer Service & Sales Training: Opportunities to enhance skills in consultative selling, relationship building, and customer issue resolution.

• Product Knowledge: Deepening understanding of art materials, framing substrates, preservation techniques, and design trends.

• Retail Operations: Gaining experience in various store functions, from merchandising to inventory management.

📝 Enhancement Note: Challenges are typical for hands-on retail roles, requiring adaptability and a willingness to learn. Growth opportunities are focused on skill acquisition within the framing craft and broader retail operations.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on active listening, problem-solving, and customer satisfaction.)

• "How would you approach a customer who is unsure about their framing options?" (Highlight your consultative sales approach, ability to explain options clearly, and focus on understanding their art and vision.)

• "Describe your experience with tools or detailed work. Are you comfortable learning to operate new equipment?" (Emphasize any past experiences with crafts, DIY projects, or technical equipment, and express eagerness to learn framing tools.)

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Research the company's mission, values, and the specific offerings of the custom framing department.)

• "Why are you interested in working in a creative retail environment like Michaels?" (Express enthusiasm for art, design, and helping customers bring their creative projects to life.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to discuss specific examples from your resume or past experiences that align with the job responsibilities.

• For instance, if you have experience in visual merchandising, describe how you arranged displays to attract customers. If you've worked in customer service, share a story about resolving a complex issue.

📝 Enhancement Note: Interview preparation focuses on behavioral questions, demonstrating customer service skills, adaptability, and enthusiasm for the creative aspects of the role. Researching Michaels and its custom framing services is crucial.

📌 Application Steps

To apply for this Part-Time Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any hands-on or craft-related skills, and your ability to learn new processes and equipment. Use keywords from the job description.

• Company Research: Familiarize yourself with Michaels' mission, values, and the specific offerings of their Custom Framing department. Understand their commitment to creativity and customer service.

• Prepare Examples: Think of specific examples from your past experiences that demonstrate your customer service skills, problem-solving abilities, teamwork, and any aptitude for hands-on work or design.

• Practice Interview Answers: Rehearse responses to common interview questions, particularly those focusing on customer interaction, sales, and handling multiple priorities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.