Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Irvine-6218 Irvine Blvd, Irvine, California, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-06-18

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, designing and executing custom framing solutions, and contributing to overall store operations.

• The position requires hands-on involvement with framing equipment, sales transactions, and maintaining store presentation standards.

• Success in this role hinges on a blend of sales acumen, operational efficiency, and a commitment to customer satisfaction in a creative retail setting.

📝 Enhancement Note: While the job title is "Framer," the responsibilities clearly indicate a broader retail operations role with a specialization in custom framing. The emphasis on customer interaction, sales, and store upkeep positions this within the retail operations category, with a strong leaning towards art and design due to the framing specialization. The experience level suggests an entry-level to junior role.

📈 Primary Responsibilities

• Customer Engagement & Consultation:

  • Build strong customer relationships by actively engaging with shoppers and understanding their needs for custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to guide customers through the design process, ensuring a memorable and personalized experience.
  • Provide expert advice on framing options, materials, and design aesthetics to meet customer expectations and project requirements.

• Sales & Production:

  • Drive sales by effectively communicating the value and options of custom framing services.
  • Accurately complete custom framing orders, adhering to high standards of quality and production timelines.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the visual presentation and organization of the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Out) and Directed Replenishment processes.
  • Ensure a safe, clean, and clutter-free store environment for customers and team members.
  • Assist with truck un-load and stocking procedures, ensuring adherence to company standards and efficient inventory management.

• Transactional & Administrative Duties:

  • Operate the cash register and execute cash handling procedures according to company standards.

  • Support Omni-channel processes, which may include assisting with online order fulfillment or customer pickup.

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational consistency.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer interaction and production/operational tasks. Phrases like "Elevated ABC Deliver" and "SISO and Directed Replenishment" suggest specific internal methodologies that candidates should be aware of. The emphasis on quality and timeliness in production is crucial for custom framing roles.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed, suggesting a focus on practical skills and on-the-job training.

Experience:

• Minimum of 0-2 years of experience, indicating an entry-level to junior position.

• Experience should ideally include demonstrating practical skills rather than extensive professional history. Required Skills:

• Basic Computer Skills: Essential for operating point-of-sale systems, potentially inventory management software, and internal communication tools.

• Basic Measuring Skills: Crucial for accurate custom framing design and production, requiring precision and attention to detail.

• Framing Equipment Operation: Proficiency in using framing equipment, including specialized tools like glass cutters.

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions in a retail environment.

• Sales Acumen: Capability to sell products and services, driving revenue through effective consultation and closing.

• Cash Handling & POS Operation: Competence in processing transactions accurately and efficiently.

• Adherence to SOPs: Willingness and ability to follow established Standard Operating Procedures and company programs.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting is beneficial for understanding store operations and customer flow.

• Sales Experience: Previous success in selling products or services directly to customers.

• Design Sensibility: An eye for aesthetics and design principles relevant to custom framing.

• Inventory Management Basics: Familiarity with stock management and merchandising principles.

📝 Enhancement Note: The qualifications clearly point to an entry-level role where practical skills and a willingness to learn are paramount. The "Minimum Type of experience" section directly lists the essential hands-on skills, while "Preferred Type of experience" indicates areas where candidates can stand out. The lack of formal education requirements is typical for many retail positions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates are strongly encouraged to prepare examples of their customer service approach and problem-solving skills.

• For individuals with prior framing experience, showcasing examples of completed custom framing projects (e.g., through photos) can be highly advantageous.

• Be ready to discuss how you would approach a customer consultation for a complex framing project, detailing the steps you would take from initial interaction to final sale.

• Demonstrate an understanding of how to measure and quote custom framing jobs accurately. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs.

• Be ready to explain how you would ensure the quality and timeliness of custom framing orders from start to finish.

• Discuss how you would manage inventory for framing materials and maintain the presentation of the framing department.

📝 Enhancement Note: For a role like this, the "portfolio" is more about demonstrating practical skills and understanding of processes through discussion and examples during the interview, rather than a formal submission. The emphasis is on articulating a customer-centric sales process and a production-oriented workflow for framing.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour. This range is competitive for part-time retail positions involving specialized skills like custom framing in the Irvine, CA area.

Benefits:

• Health Insurance: Comprehensive coverage including Medical, Dental, and Vision insurance.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, beneficial for creative individuals.

• Other Benefits: Potential for additional benefits as outlined by the company (e.g., retirement savings plans, employee assistance programs).

Working Hours: This is a part-time position. While the exact number of hours can vary, the role is typically associated with the operational needs of a retail store, which may include nights, weekends, and early mornings. The total potential working hours per week might be up to 40 hours, but this will be confirmed during the hiring process.

📝 Enhancement Note: The provided salary range is specific and based on the input data. The benefits listed are typical for retail positions and are explicitly mentioned in the job description. The "working hours" detail is inferred from the "PART_TIME" employment type and the general nature of retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing). Michaels operates within the arts and crafts retail sector, serving a broad customer base interested in DIY projects, home decor, and creative expression. The company also has a significant custom framing division.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, along with online operations and its manufacturer, Artistree. This indicates a large, established retail organization with a significant national and international presence.

Founded: Founded in 1973, Michaels has a long history in the retail market, establishing itself as a leading destination for creative supplies and services.

Team Structure:

• Store-Level Operations: This role is part of a local store team, reporting to store management (e.g., Store Manager, Assistant Manager, Framing Department Manager if applicable).

• Departmental Focus: The Framer primarily works within the Custom Framing department, collaborating with other store associates for broader operational tasks.

• Cross-functional Collaboration: While focused on framing, the role requires interaction with all store departments to support customer needs, sales initiatives, and operational tasks like stocking and Omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions ("Elevated ABC Deliver").

• Operational Efficiency: Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Sales & Production Integration: Combining sales consultation with high-quality production to meet customer demand.

• Visual Merchandising: Maintaining store presentation standards to enhance the shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is derived from the provided description, emphasizing Michaels' scale, history, and core business. The team structure is inferred based on typical retail store organization. The methodologies reflect the company's stated approaches to customer service and operations.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to junior role within retail operations, specifically focused on customer-facing sales and production within the Custom Framing department. It provides foundational experience in retail sales, customer service, operational tasks, and specialized craft/design services.

Reporting Structure: The Part Time Framer will report to store management, likely including the Store Manager, Assistant Store Manager, and potentially a Framing Department Supervisor or Lead. This structure provides direct oversight and guidance for day-to-day tasks and performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing expert design consultation and quality production. Their role in maintaining store presentation and assisting with general operations also supports the overall efficiency and success of the retail location.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and proficiency with specialized equipment.

• Retail Leadership: Progress into roles such as Framing Department Lead, Key Holder, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Departmental Expertise: Gain broader experience in other retail operations areas like merchandising, inventory, or Omni-channel fulfillment.

• Continuous Learning: Utilize tuition assistance for further education or pursue internal training programs offered by Michaels to enhance career prospects.

📝 Enhancement Note: The growth analysis is based on typical career paths within large retail organizations like Michaels, emphasizing the progression from specialized roles to broader operational or leadership positions. The impact section highlights how this role contributes to key business metrics.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace will be on the sales floor and within the dedicated Custom Framing area of the store.

Office Location(s): The specific location is 6218 Irvine Blvd, Irvine, California. This is a standard retail storefront environment.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant engagement and service.

• Creative Space: The framing shop offers a hands-on, creative workspace equipped with specific tools and materials for custom art and photo framing.

• Team Collaboration: While focused on framing, there are opportunities for collaboration with other store associates during peak times, truck unloads, and general store support.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, point-of-sale (POS) systems, and potentially basic computer systems for order management.

Work Schedule: The role is part-time, with work hours potentially including nights, weekends, and early mornings, aligning with retail operating hours. Flexibility in scheduling is often a requirement and a benefit for part-time roles.

📝 Enhancement Note: The work environment description focuses on the realities of a retail store, including customer interaction, specialized workspace, and the need for flexibility in scheduling. The mention of specific tools like glass cutters and heat presses provides context for the hands-on nature of the job.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely includes a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Expect a face-to-face interview at the store location. This will involve behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.

• Skills Demonstration: Be prepared to discuss or demonstrate basic measuring skills and your understanding of operating framing equipment (though actual operation might be simulated or discussed rather than performed live).

• Framing Consultation Scenario: You may be asked to walk through how you would consult with a customer on a framing project, from initial greeting to selecting materials and providing a quote.

• Store Operations Discussion: Questions may cover your understanding of retail operations, including cash handling, merchandising, and adhering to SOPs.

Portfolio Review Tips:

• Visual Examples: If you have prior framing experience, bring photos of your best work to showcase your craftsmanship and design capabilities.

• Process Walkthrough: Be ready to verbally walk through the steps involved in creating a custom frame, from customer consultation to final product.

• Customer Service Scenarios: Prepare to discuss specific instances where you went above and beyond for a customer or resolved a challenging customer issue.

• Measure & Quote Example: Be able to explain how you would measure an item for framing and estimate the cost, highlighting your attention to detail.

Challenge Preparation:

• Customer Service Challenge: Prepare for questions like, "How would you handle a customer who is unhappy with their custom framing order?"

• Sales Scenario: Be ready to role-play a sales consultation for a customer unsure about framing their artwork.

• Operational Question: Prepare to discuss your understanding of maintaining a clean and organized workspace and adhering to store procedures.

📝 Enhancement Note: The interview process and portfolio tips are tailored to a retail role with a specialized function. The emphasis is on practical demonstration of skills, customer interaction, and understanding of operational procedures, rather than complex strategic analysis typical of corporate operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Proficiency with various framing tools, including mat cutters, saws, jointers, and potentially specialized mounting equipment.

• Glass Cutter: Essential tool for cutting glass or acrylic to size for frames.

• Heat Press: May be used for specific mounting or finishing techniques in custom framing.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate sizing.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing sales transactions, managing customer orders, and potentially tracking inventory.

• Basic Computer Skills: Likely involves using a computer for order entry, communication, and accessing company portals or training materials.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies building customer relationships and tracking preferences, which are CRM-like functions.

• Order Management Systems: Internal systems for tracking custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is focused on the tools directly used in a custom framing retail environment. The emphasis is on hands-on equipment and essential retail systems like POS, rather than complex business intelligence or automation platforms.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and quality products.

• Creativity & Passion: Embracing the joy of creativity and encouraging artistic expression among customers and team members.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity & Accountability: Adhering to company policies, procedures, and ethical standards in all actions.

• Efficiency & Quality: Striving for timely production of custom framing orders without compromising on craftsmanship.

Collaboration Style:

• Supportive Team Environment: Encouraging mutual support among team members to handle customer needs and operational demands.

• Cross-Functional Assistance: Willingness to assist in other store areas as needed to ensure smooth operations.

• Feedback Culture: Openness to receiving and providing constructive feedback to improve individual and team performance.

• Shared Goal Orientation: Working collaboratively towards common store objectives, such as sales targets and customer satisfaction scores.

📝 Enhancement Note: The culture and values are inferred from Michaels' stated purpose ("fuel the joy of creativity and celebration") and general retail best practices. The emphasis is on customer service, teamwork, and a creative atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also ensuring timely and high-quality production of framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, budgets, and design preferences for custom framing.

• Physical Demands: The role requires prolonged standing, lifting heavy items, and working with tools, which can be physically demanding.

• Pace of Retail: Adapting to the dynamic pace of a retail environment, including busy periods, seasonal demands, and Omni-channel fulfillment.

Learning & Development Opportunities:

• Framing Skill Mastery: Opportunity to become highly skilled in various framing techniques, materials, and design principles.

• Customer Service & Sales Training: Ongoing development in consultative selling and customer relationship management.

• Retail Operations Exposure: Learning the intricacies of retail store management, inventory, and merchandising.

• Potential for Advancement: Clear pathways for career growth within the Michaels retail organization.

📝 Enhancement Note: Challenges are identified based on the core responsibilities and typical demands of a retail framing role. Growth opportunities are framed within the context of skill development and career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Walk me through how you would help a customer frame a valuable piece of artwork. What questions would you ask, and what factors would you consider?" (Focus on consultative selling, understanding needs, material knowledge, and problem-solving).

• Sales & Production Balance: "Imagine you have a rush order due today, but a customer needs immediate help with a complex framing design. How would you prioritize and manage both situations?" (Focus on time management, prioritization, and communication).

• Problem-Solving: "A customer received their custom frame, but it's not exactly what they envisioned. How would you handle this situation to ensure customer satisfaction?" (Focus on de-escalation, empathy, and finding solutions within company policy).

Company & Culture Questions:

• Motivation for Framing: "What interests you about custom framing and working at Michaels?" (Assess passion for creativity, customer service, and alignment with company values).

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal." (Evaluate collaboration skills).

• Adherence to Standards: "How important is it to follow Standard Operating Procedures (SOPs) in a retail environment, and why?" (Assess understanding of process and compliance).

Portfolio Presentation Strategy:

• Showcase Your Best Work: If you have photos of custom framing projects, be ready to present them and explain the design choices, materials used, and any unique challenges overcome.

• Verbalize Your Process: Clearly articulate the steps you take from initial customer contact through design, production, and final delivery. Highlight your measuring and quoting accuracy.

• Quantify Achievements (if applicable): If you have sales experience, be ready to share examples of how you met or exceeded sales targets.

• Highlight Customer Service: Prepare specific examples of how you've provided exceptional customer service.

📝 Enhancement Note: Interview preparation focuses on role-specific scenarios, behavioral questions, and demonstrating understanding of both the creative/sales aspects of framing and the operational demands of retail. The portfolio strategy emphasizes practical examples and clear articulation of skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in retail, customer service, sales, or hands-on crafting/design. Emphasize skills like precise measuring, problem-solving, and working with tools.

• Portfolio Preparation: Gather photos of any custom framing or related craft projects you've completed. Be prepared to discuss your process, materials, and design choices. If you lack formal framing experience, prepare examples of strong customer service interactions or creative problem-solving.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on customer service scenarios, sales approaches, and your understanding of operational procedures. Practice articulating your process for custom framing consultations.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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