Part time framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Philadelphia-1851 S Columbus Blvd, Ste F, Philadelphia, PA, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service & Sales

Date Posted: April 30, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Responsible for building strong customer relationships through personalized framing consultations and solutions.

• Drive sales and production targets by effectively utilizing consultative selling techniques and product knowledge.

• Ensure operational excellence by adhering to Standard Operating Procedures (SOPs) for safety, inventory, and store presentation.

• Provide exceptional customer service, assisting shoppers in finding products and creating a positive store experience.

📝 Enhancement Note: This role is situated within a retail environment, emphasizing direct customer interaction and sales within a specialized department (Custom Framing). The "Part-time" designation suggests a focus on flexible scheduling and support for peak operational periods. The emphasis on "Elevated ABC Deliver" indicates a structured approach to customer engagement and sales.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, providing expert recommendations and creating memorable custom framing solutions.

• Execute sales and production goals by actively promoting custom framing services and upselling complementary products.

• Meticulously complete custom framing orders, ensuring high quality of craftsmanship and timely delivery according to established standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting customers with product location, inquiries, and overall shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) for all store operations, including cash handling, safety protocols, and inventory management.

• Actively participate in store shrink and safety programs to minimize loss and ensure a secure working environment.

• Foster positive and respectful interactions with colleagues and customers, acting as a role model for company values and promoting a collaborative atmosphere.

• Assist with inventory management, including participation in truck unload and stocking processes to ensure accurate receiving and efficient replenishment.

• Operate the cash register and perform all cash handling procedures with accuracy and adherence to company standards.

• Proactively acknowledge customers, offer assistance, and provide effective solutions to meet their needs.

• Support Omni-channel initiatives, including assisting with online order fulfillment and customer pickup processes.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/customer engagement and operational execution. The mention of "Elevated ABC Deliver" suggests a specific sales methodology involving building rapport, understanding needs, and delivering solutions. The inclusion of Omni-channel support indicates the need for adaptability to evolving retail fulfillment models.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, with a focus on practical application of learned skills.

Experience: 0-2 years of experience in a customer-facing role, with a strong emphasis on service and sales. Experience in a retail environment is highly valued.

Required Skills:

• Basic computer proficiency for order entry, POS systems, and potential online training modules.

• Fundamental measuring skills for accurate order specification and production.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong interpersonal and communication skills for effective customer engagement and relationship building.

• Basic cash handling and transaction processing capabilities.

Preferred Skills:

• Prior retail sales experience, demonstrating a track record of customer engagement and sales achievement.

• Experience in consultative selling, with a proven ability to understand customer needs and recommend appropriate solutions.

• Familiarity with visual merchandising principles to maintain an appealing and organized department.

• Experience with inventory management or stocking processes in a retail setting.

• Knowledge of custom framing techniques or materials is a significant asset.

📝 Enhancement Note: The qualifications emphasize a blend of practical, hands-on skills (equipment operation, measuring) and essential soft skills (customer service, communication, sales). The "0-2 Years" experience level suggests that the company is willing to train candidates with foundational abilities and a strong aptitude for learning. Retail experience is preferred, indicating a desire for candidates who understand the fast-paced nature of a retail environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of customer interaction scenarios, showcasing ability to build rapport and identify needs for custom framing.

• Examples of sales interactions that led to successful custom framing orders, highlighting consultative selling approach.

• Visual documentation (photos or descriptions) of well-presented retail displays or departments, demonstrating merchandising skills.

• Records of accurate order completion, emphasizing attention to detail and adherence to specifications.

Process Documentation:

• Describe a process for engaging a customer who is unsure about their framing needs, detailing the steps from initial contact to solution proposal.

• Outline a method for ensuring accuracy in custom framing orders, from consultation to final product creation and quality check.

• Illustrate a process for maintaining a clean, organized, and well-stocked retail department, including ready-made frames and display areas.

• Detail a personal workflow for managing multiple customer requests and production tasks simultaneously in a dynamic retail environment.

📝 Enhancement Note: For a part-time retail role, a formal "portfolio" may not be strictly required in the traditional sense. However, candidates should be prepared to discuss their experience and skills using concrete examples. The "Portfolio Essentials" and "Process Documentation" sections are framed to prompt candidates to think about how they would demonstrate their capabilities related to customer engagement, sales, operational efficiency, and attention to detail, which are critical for this role.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail positions in Philadelphia, PA with 0-2 years of experience, the estimated hourly wage is likely between $12.00 - $16.00 per hour. This range can fluctuate based on specific skills, previous experience, and performance during the interview process.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual for eligible team members.

• Tuition assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services, fostering personal creativity and savings.

• Opportunities for additional benefits and perks as outlined by company policy.

Working Hours: This is a part-time position, with hours varying based on business needs and store scheduling. Typical part-time roles may range from 10-25 hours per week. Work hours will include nights, weekends, and early mornings, reflecting the operational demands of a retail environment.

📝 Enhancement Note: A specific salary range was not provided. The estimation is based on typical part-time retail associate wages in a major metropolitan area like Philadelphia, considering the experience level. Benefits are listed as provided in the job description; for a part-time role, eligibility for certain benefits (like health insurance) may be subject to specific hours worked or tenure requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading destination for creative supplies, DIY projects, and custom framing, serving a broad customer base interested in arts, crafts, home décor, and gifting.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, indicating a large-scale retail operation with a significant employee base. This size offers opportunities for structured training and potential career advancement within the organization.

Founded: Founded in 1973, Michaels has a long-standing history in the retail sector, establishing a strong brand presence and deep understanding of its customer base. This longevity suggests a stable company environment with established operational processes.

Team Structure:

• The framing department typically operates with a dedicated framer or a small team of framers, working closely with general sales associates.

• Reporting structure likely involves a Store Manager, Assistant Store Manager, and potentially a Department Specialist or Lead who oversees framing operations.

Methodology:

• Data-driven decision-making is applied to sales performance, inventory management, and customer trends to optimize store operations and product offerings.

• Workflow planning and optimization are critical for managing custom order production efficiently, ensuring timely completion and customer satisfaction.

• Automation is leveraged through Point-of-Sale (POS) systems and inventory management software to streamline operations and reduce manual effort.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer engagement, and operational efficiency within a large retail footprint. The emphasis on "fueling the joy of creativity" suggests a positive and encouraging work environment. The size of the company implies standardized processes and a structured approach to training and development.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level to early-career position within the retail operations and sales function. It provides foundational experience in customer service, sales, and specialized craft services (framing).

Reporting Structure: The Part-time Framer will report to store management, likely an Assistant Store Manager or Store Manager, who oversees all departmental operations and staff performance.

Operations Impact: The framer's role directly impacts store revenue through custom framing sales and customer satisfaction. By providing high-quality framing solutions and excellent service, they contribute to customer loyalty, repeat business, and positive word-of-mouth referrals. Efficient operations in the framing department also free up other staff to focus on broader store responsibilities.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, mastering various techniques, materials, and design principles.

• Retail Advancement: Potential to move into roles such as Lead Framer, Sales Associate, Key Holder, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Departmental Experience: Gain exposure to other areas of retail operations, such as visual merchandising, inventory management, and customer service management.

• Training & Development: Access to company-provided training programs for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: While this is an entry-level position, Michaels, as a large retailer, often provides clear pathways for internal growth. The emphasis should be on developing a strong foundation in customer service, sales, and operational expertise within the framing department, which can serve as a springboard for more advanced retail management roles.

🌐 Work Environment

Office Type: This is a public retail store setting, meaning the primary workspace is the sales floor and the dedicated framing department within the store.

Office Location(s): The specific store location is 1851 S Columbus Blvd, Ste F, Philadelphia, PA. This location is a public-facing retail storefront accessible to customers.

Workspace Context:

• The framing shop area is equipped with specialized tools for cutting and assembling frames, including a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The sales floor environment requires constant interaction with customers and is subject to varying levels of foot traffic.

• Workspace is climate-controlled in public areas, though stock rooms may not be. Some outdoor work may be required for tasks like retrieving shopping carts or during truck unload.

Work Schedule: The work schedule is flexible and part-time, encompassing nights, weekends, and early mornings to meet store operational needs. This requires adaptability and availability to cover various shifts.

📝 Enhancement Note: The work environment is typical of a busy retail store, with the added element of a specialized production area (the frame shop). Candidates should be prepared for a dynamic, customer-centric environment that requires both service skills and the ability to manage production tasks efficiently.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications and experience.

• In-Person Interview: Typically involves a conversation with the Store Manager or Assistant Store Manager. You'll be asked about your customer service experience, sales aptitude, ability to learn new skills, and fit with the company culture. Be prepared to discuss your understanding of the "Elevated ABC Deliver" approach if you have prior experience with it.

• Skills Assessment (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios related to framing.

• On-the-Job Training: If hired, comprehensive training on framing equipment, processes, and sales techniques will be provided.

Portfolio Review Tips:

• While a formal portfolio isn't typically required for this entry-level role, be prepared to discuss specific examples from previous retail or customer service roles.

• Use the STAR method (Situation, Task, Action, Result) to describe experiences where you excelled in customer service, sales, problem-solving, or handling multiple tasks.

• If you have any personal projects or examples of framing you've done, even for yourself or friends, be ready to mention them to showcase your interest and aptitude.

Challenge Preparation:

• Be ready to discuss how you would approach a customer who is unsure about what they want for their custom framing project. Focus on your listening skills, ability to ask clarifying questions, and how you'd guide them toward a solution.

• Prepare to explain how you ensure accuracy and quality in your work, especially when dealing with custom orders.

• Think about how you maintain a positive attitude and provide excellent service even during busy periods or when facing challenging customer interactions.

📝 Enhancement Note: The interview process for this role will likely be focused on assessing customer service aptitude, basic technical skills, and cultural fit. Candidates should emphasize their willingness to learn, their positive attitude, and their ability to engage with customers effectively. The "portfolio" aspect is more about being able to articulate past experiences with concrete examples.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized machinery for cutting mats, glass, and assembling frames. Proficiency will be trained.

• Glass Cutter: Essential tool for precise glass cutting.

• Heat Press: Used in some framing processes.

• Measuring Tools: Tape measures, rulers, and other precision instruments.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for processing transactions, managing sales data, and potentially tracking inventory.

• Inventory Management Software: Supports tracking of frame stock, materials, and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: While not a dedicated CRM role, building customer relationships is key. Experience with any system that tracks customer preferences or order history is a plus.

• Store Operations Software: Various internal systems for task management, scheduling, and communication.

📝 Enhancement Note: The emphasis here is on hands-on tools and systems directly related to framing and retail operations. While advanced CRM or automation tools are not the focus, familiarity with POS systems and basic computer skills is necessary. Training on specialized framing equipment will be provided.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and high-quality solutions.

• Creativity & Inspiration: Fostering an environment that celebrates and enables creativity for both customers and team members.

• Teamwork & Collaboration: Working together effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Quality & Craftsmanship: Dedication to producing custom framing work that meets high standards of excellence.

• Efficiency & Accuracy: Maintaining streamlined processes to ensure timely order completion and precise execution of tasks.

Collaboration Style:

• Cross-functional Integration: Regularly interacting with sales associates, cashiers, and other store personnel to support customer needs and operational flow.

• Process Review Culture: Encouraging feedback and continuous improvement in framing processes to enhance efficiency and customer satisfaction.

• Knowledge Sharing: Sharing best practices for customer engagement, sales techniques, and framing techniques with team members.

📝 Enhancement Note: The culture is geared towards a creative, customer-centric retail environment. Team members are expected to be collaborative, enthusiastic about arts and crafts, and dedicated to providing excellent service. The values align with the company's mission of "fueling the joy of creativity."

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also completing custom orders accurately and on time.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Maintaining Equipment and Workspace: Ensuring specialized framing equipment is well-maintained and the workspace remains organized and safe.

• Adapting to Retail Demands: Managing workload fluctuations, especially during peak seasons, and staying current with product offerings and promotions.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques through hands-on experience and potential further training.

• Sales Skills Enhancement: Develop consultative selling skills, product knowledge, and customer relationship management through practice and mentorship.

• Retail Operations Fundamentals: Gain a comprehensive understanding of retail management, inventory control, visual merchandising, and customer service best practices.

• Career Progression: Opportunities to advance within Michaels' retail structure, potentially into leadership or specialized roles.

📝 Enhancement Note: The challenges are typical of a specialized retail role that combines customer interaction with hands-on production. The growth opportunities are significant for an entry-level position, offering a clear path for developing both technical craft skills and broader retail management capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs, even when they weren't sure what they wanted." (Focus on your consultative approach, listening skills, and ability to guide).

• "How would you handle a situation where a customer is unhappy with the custom framing quote or timeline?" (Focus on empathy, problem-solving, and offering alternatives).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing department?" (Show enthusiasm for creativity, art, and customer service).

• "How do you approach building rapport with customers?" (Highlight your interpersonal skills and customer-centric mindset).

Portfolio Presentation Strategy:

• For this role, your "portfolio" is your resume and your ability to articulate past experiences.

• Be ready to provide specific examples of customer interactions where you delivered exceptional service or achieved sales goals.

• Discuss any experience you have with tools, precision work, or creative projects.

• If you've ever framed something yourself, be prepared to briefly describe your process and the outcome.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, a willingness to learn technical skills, and an understanding of the creative nature of Michaels. Articulate how your skills align with building customer relationships and driving sales within the framing department.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "custom framing," and "attention to detail." Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Contributed to Y% of department sales").

• Portfolio Preparation: While a formal portfolio isn't required, prepare to discuss specific examples from your past experiences using the STAR method. Think about instances where you demonstrated excellent customer service, problem-solving, or attention to detail. If you have any personal framing projects, be ready to mention them.

• Interview Practice: Practice answering common retail interview questions, focusing on your ability to engage customers, handle inquiries, and work in a team. Be ready to discuss your interest in Michaels and the framing department.

• Company Research: Familiarize yourself with Michaels' products, services, and company mission ("fuel the joy of creativity"). Understand the importance of the custom framing department to the overall store experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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