Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Virginia Beach, Virginia, United States

Job Type: Part time

Category: Retail Operations / Art & Design Services

Date Posted: August 6, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service and sales within the custom framing department, directly contributing to the store's revenue goals.

• Responsibilities include expertly crafting custom framing solutions, managing the ready-made frame department, and ensuring a well-merchandised and stocked store environment.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to maintain compliance, safety, and operational efficiency.

• Candidates will engage in customer interactions, assist with Omni-channel processes, and maintain a safe, clean, and clutter-free workspace.

📝 Enhancement Note: While the job title is "Framer," the description heavily emphasizes customer interaction, sales, and general store operations. This suggests a hybrid role where framing expertise is a key component, but customer service and sales acumen are equally critical for success. The "Elevated ABC Deliver" methodology points to a structured approach for customer engagement and sales.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by using the "Elevated ABC Deliver" methodology to create memorable custom framing solutions and drive sales.
  • Actively acknowledge customers, assist them in locating products, and provide tailored solutions to meet their needs.
  • Deliver friendly and effective customer service to enhance the shopping experience and encourage repeat business.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and adherence to established timelines.
  • Operate framing equipment and glass cutters safely and efficiently to produce finished framing products.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Support SISO (Sounds In Stock Only) and Directed Replenishment initiatives to optimize inventory levels and product availability.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and budget.
  • Contribute to maintaining a safe, clean, and clutter-free store environment for both customers and team members.

• Operational Compliance & Efficiency:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements.

  • Support and implement shrink and safety programs to minimize loss and ensure a secure workplace.

  • Assist with Omni-channel processes, such as buy online, pick up in-store (BOPIS), to enhance customer convenience and sales channels.

  • Operate the cash register and execute cash handling procedures accurately and according to standards.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and broader retail operational tasks. The emphasis on "Elevated ABC Deliver" and sales targets indicates that performance will be measured not just on framing quality but also on sales achievements and customer satisfaction metrics.

🎓 Skills & Qualifications

Education:

• No specific educational degree is explicitly required, indicating an openness to candidates with varied academic backgrounds. Experience:

• Required Experience:

  • Demonstrated ability to perform basic computer functions.
  • Proficiency in basic measuring skills for accurate framing.
  • Experience operating framing equipment and using a glass cutter.

• Preferred Experience:

  • Prior experience in a retail environment, understanding store operations and customer flow.

  • Proven experience in selling products and/or services, with a track record of meeting sales goals. Required Skills:

• Custom Framing Proficiency: Ability to operate framing equipment, use a glass cutter, and perform accurate measuring.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Capability to sell products and services, driving revenue through customer interactions.

• Basic Technical Skills: Competence in basic computer operations for point-of-sale and potential inventory management systems.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Retail Sales Experience: Experience in a retail setting, particularly with consultative selling.

• Merchandising Skills: Ability to maintain attractive and well-stocked display areas.

• Inventory Management Awareness: Understanding of stock replenishment and inventory control principles.

• Team Collaboration: Ability to work effectively with other team members during stocking and operational tasks.

• Adaptability: Capacity to adapt to different work environments, including stock rooms and potentially outdoor tasks.

📝 Enhancement Note: The "0-2 years" experience level suggests that the company is willing to train candidates, particularly in the technical aspects of framing. However, a demonstrated aptitude for customer service and sales, along with basic technical/measuring skills, will be crucial for initial consideration. The preference for retail and sales experience indicates a strong desire for candidates who can hit the ground running in driving revenue.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their framing capabilities and customer service/sales approach. This can be achieved through:
  • Framing Project Examples: Be prepared to discuss past framing projects, showcasing understanding of materials, design principles, and quality craftsmanship.
  • Customer Interaction Scenarios: Articulate how you would handle common customer inquiries, design consultations, and sales objections within a framing context.
  • Sales Performance Metrics (if applicable): If you have previous sales experience, be ready to discuss your performance metrics and how you achieved them.
  • Problem-Solving Examples: Share instances where you identified and solved a customer or operational problem effectively.

Process Documentation:

• Candidates will be expected to quickly learn and adhere to:
  • Standard Operating Procedures (SOPs): Understanding and application of established procedures for all aspects of the role, from customer service to production and safety.
  • "Elevated ABC Deliver" Methodology: Familiarity with and ability to execute the company's specific customer engagement and sales process.
  • Omni-channel Processes: Understanding how to facilitate online orders, in-store pickups, and other integrated customer journeys.
  • Safety Protocols: Strict adherence to all safety guidelines related to equipment operation, material handling, and general store safety.

📝 Enhancement Note: For a part-time, entry-level role like this, a formal "portfolio" in the traditional sense (like a design portfolio) might not be required. However, the emphasis on "Elevated ABC Deliver" and sales suggests that candidates should be prepared to discuss their approach to customer engagement and sales, perhaps through situational questions or by referencing past experiences that demonstrate these skills. The ability to follow SOPs is paramount.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $13.00 - $15.30 per hour.

• Explanation: This range is directly provided in the job posting. As a part-time, entry-level retail position focused on customer service and specialized skills (framing), this compensation aligns with general market rates for similar roles in Virginia Beach, considering the cost of living and industry benchmarks for retail associates with specialized duties.

Benefits:

• For eligible team members:

  • Retirement Savings: 401(k) with employer match.
  • Health & Wellness:
    • Employee Assistance Program (EAP) for support services.
    • Medical, Dental, and Vision coverage options.
    • Telemedicine services for convenient healthcare access.
  • Financial Flexibility:
    • Flexible Spending Accounts (FSAs) for healthcare and dependent care.
    • Commuter benefits for eligible transportation expenses.
  • Professional Development:
    • Tuition assistance to support continued education.
    • Adoption assistance to support growing families.
  • Additional Options:
    • Various voluntary insurance options for personalized coverage.
  • Everyday Perks:

    • Employee discounts on Michaels products.

    • Access to partner discount programs. Working Hours:

• This is a part-time position. Specific hours will vary based on business needs and scheduling, potentially including nights, weekends, and early mornings. The role description notes that the total base pay range is for a standard 40-hour workweek, but as a part-time role, actual hours may be less, and overtime compensation may apply in accordance with state and local laws.

📝 Enhancement Note: The provided salary range is specific and directly stated. The benefits package is comprehensive for a part-time retail role, with notable offerings like a 401(k) match and tuition assistance, which are attractive for individuals looking to grow within the company or pursue further education.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, home décor, and custom framing.

Company Size: Over 1,300 stores across North America, indicating a large, established retail footprint. This size suggests a structured corporate environment with established operational processes and career paths.

Founded: 1973. With decades of operation, Michaels has a well-established brand presence and deep experience in the retail sector. Headquarters are in Irving, Texas.

Team Structure:

• Store-Level Operations: The Framer will be part of the in-store team, working under a Store Manager and potentially reporting to a department lead or assistant manager responsible for framing and customer service.

• Cross-Functional Collaboration: Collaboration will be essential with fellow sales associates, stock associates, and potentially the visual merchandising team to ensure the store operates smoothly and presents a cohesive brand image.

• Customer-Centric Focus: The culture emphasizes customer relationships and creating memorable experiences, as highlighted by the "Elevated ABC Deliver" methodology. This suggests a team that values proactive engagement and problem-solving to meet customer needs.

Methodology:

• Data-Driven Customer Engagement: The "Elevated ABC Deliver" methodology points to a structured, possibly data-informed, approach to customer interaction, sales, and relationship building.

• Process Standardization: Adherence to SOPs is a key cultural element, ensuring consistency in operations, customer experience, and safety across all locations.

• Efficiency and Productivity: Participation in stocking, inventory management, and operational tasks indicates a focus on efficient store operations to support sales and customer satisfaction.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture appears to blend a passion for creativity with a structured, process-oriented retail operation. The emphasis on customer relationships and sales, coupled with adherence to SOPs, suggests a dynamic yet organized work environment. For operations professionals, understanding how these elements intersect is key to aligning with the company's strategic goals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an Entry Level (0-2 years of experience) position within the retail operations framework. It serves as a foundational role for individuals interested in customer service, sales, and specialized craft retail environments.

Reporting Structure: The Part-Time Framer will report to store management, likely a Department Lead or Assistant Store Manager, who oversees daily operations, sales performance, and team member activities within their designated areas, including custom framing.

Operations Impact:

• Direct Revenue Generation: Through custom framing sales and general store assistance, this role directly contributes to the store's overall revenue and profitability.

• Customer Experience Enhancement: By providing expert framing solutions and excellent customer service, the Framer enhances customer satisfaction, loyalty, and the overall brand perception of Michaels.

• Operational Efficiency: Participation in stocking, merchandising, and maintaining store standards supports the smooth day-to-day functioning of the retail environment, impacting inventory accuracy and sales floor presentation.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and potentially become a subject matter expert in specific art or crafting areas.

• Retail Management Path: Progress to roles such as Sales Associate, Key Holder, Assistant Department Manager, Department Manager, Assistant Store Manager, and ultimately Store Manager, gaining experience in leadership, team management, and strategic retail operations.

• Cross-Departmental Experience: Gain exposure to other areas of store operations, such as visual merchandising, inventory control, or seasonal promotions, broadening operational knowledge.

• Company Advancement: With demonstrated performance and commitment, opportunities may arise for roles at the district or corporate level within Michaels, focusing on operations, training, or merchandising.

📝 Enhancement Note: This role is a clear entry point into retail operations at Michaels. The growth path is well-defined within the store structure, allowing individuals to develop both specialized craft skills and broader retail management competencies. For operations professionals seeking to understand the frontline of retail, this role offers valuable insights into customer-facing operations and the impact of in-store processes.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is within a busy retail store, serving the general public.

Office Location(s): Virginia Beach, Virginia (specifically at 1169 Nimmo Pkwy Ste 222). This is a customer-facing location within a retail shopping area.

Workspace Context:

• Customer-Facing Areas: Primarily climate-controlled retail spaces, including the sales floor and the framing department.

• Stock Rooms: May include areas that are not climate-controlled, requiring adaptability to different environmental conditions.

• Framing Shop: Contains specialized equipment like glass cutters and heat presses, requiring a focus on safety and proper equipment handling.

• Potential Outdoor Work: May involve tasks like retrieving shopping carts or assisting with truck unloads, exposing the associate to outdoor elements.

Work Schedule:

• This is a part-time role. Work hours are flexible and will include nights, weekends, and early mornings, aligning with typical retail operating hours and customer traffic patterns. The schedule will be determined by business needs and management.

📝 Enhancement Note: The work environment is typical for a retail associate, involving direct customer interaction in a dynamic store setting. The mention of specialized equipment in the frame shop and potential for non-climate-controlled stock rooms highlights the practical, hands-on nature of the role. Understanding these environmental factors is important for candidates assessing their comfort and suitability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Candidates can expect an interview at the store location. This will likely involve:

  • Situational Questions: Assessing how you would handle customer interactions, sales scenarios, and operational challenges using the "Elevated ABC Deliver" framework.
  • Skills Assessment: Discussion or demonstration of basic computer skills, measuring abilities, and comfort with operating equipment.
  • Behavioral Questions: Evaluating how you handle teamwork, problem-solving, and adherence to procedures.
  • Store Tour & Observation: An opportunity to observe the store environment and potentially meet other team members.

• Potential Second Interview: For some roles or candidates, a follow-up interview with store management might occur.

Portfolio Review Tips:

• Verbal Portfolio: Since a physical portfolio isn't expected, be prepared to verbally "walk through" your experiences.

  • Framing Experience: Describe specific framing projects, the materials used, design choices, and the customer's satisfaction.
  • Sales Experience: Use the STAR method (Situation, Task, Action, Result) to describe successful sales interactions, focusing on how you built rapport, identified needs, and closed sales. Quantify results where possible (e.g., "exceeded sales targets by 15%").
  • Problem-Solving: Share examples of how you resolved customer issues or operational challenges efficiently and effectively.

• Focus on Company Values: Articulate how your approach aligns with Michaels' emphasis on customer relationships, creativity, and operational standards.

Challenge Preparation:

• Customer Service Scenarios: Be ready to role-play or discuss how you would handle a customer seeking design advice for a unique piece, a customer unhappy with a previous framing job, or a customer unsure about framing options.

• Sales Scenarios: Prepare to discuss how you would approach a customer browsing the frame shop, upsell complementary products, or handle objections related to price or design.

• Operational Scenarios: Consider how you would prioritize tasks during a busy period, ensure safety while using equipment, or assist with a large truck un-load.

📝 Enhancement Note: The interview process for this role will likely be practical and focused on assessing customer service, sales potential, and basic operational capabilities. Candidates should prepare to provide concrete examples of their skills and how they align with Michaels' customer-centric approach and operational standards.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specific tools and machinery used for cutting mats, glass, and assembling frames. Proficiency with a glass cutter is explicitly mentioned.

• Cash Register / POS System: For processing customer transactions, handling cash, and potentially managing sales data.

• Basic Computer Systems: For potential access to company portals, scheduling software, or inventory lookup.

Analytics & Reporting:

• While not a data analyst role, the position contributes to store-level performance metrics.

• Sales Data: Implicitly used through POS system transactions to track individual and store sales performance, particularly in custom framing.

• Inventory Data: Contributions to stocking and maintaining inventory levels impact sales floor availability and potentially inventory accuracy reports.

CRM & Automation:

• "Elevated ABC Deliver" Methodology: This is the primary "system" for customer relationship management and sales engagement. It's a structured approach to interacting with customers to build rapport, understand needs, and close sales.

• Omni-channel Processes: Involves interaction with online ordering systems and in-store pickup processes, requiring coordination between digital and physical touchpoints.

📝 Enhancement Note: The technology stack is primarily focused on direct customer interaction and operational execution within the retail environment. The "Elevated ABC Deliver" system is highlighted as a key framework for customer engagement, suggesting a structured approach to sales and service that all team members are expected to adopt.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service and solutions is central, as embodied by the "Elevated ABC Deliver" methodology.

• Creativity & Passion: As a craft retailer, there's an underlying value placed on creativity, inspiring customers, and supporting their artistic endeavors.

• Quality & Craftsmanship: In the framing department, a commitment to high-quality work and precise execution is essential.

• Teamwork & Collaboration: Working effectively with colleagues to manage store operations, stocking, and customer flow is vital for a positive and productive environment.

• Integrity & Compliance: Adherence to SOPs, safety protocols, and ethical business practices is expected from all team members.

Collaboration Style:

• Hands-On Support: Team members are expected to assist each other with tasks, whether it's helping with a customer, unloading a truck, or maintaining store appearance.

• Process-Oriented: Collaboration often revolves around executing established store processes and SOPs efficiently.

• Customer-Centric Communication: Discussions and problem-solving frequently involve how to best serve the customer and meet their creative needs.

📝 Enhancement Note: The culture values both creative expression and disciplined operational execution. Team members are expected to be self-starters, customer-focused, and collaborative, contributing to a positive and productive retail environment that supports the company's mission of fueling the joy of creativity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service, sales, custom framing production, and general store upkeep simultaneously.

• Meeting Sales Targets: Consistently achieving custom framing sales goals while also contributing to overall store sales.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, from simple framing requests to complex artistic consultations.

• Physical Demands: The role involves standing for long periods, lifting, bending, and reaching, which can be physically demanding.

• Adapting to Store Needs: Flexibility in work hours and willingness to assist in various store functions as needed.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn more complex framing designs, material selection, and preservation methods.

• Sales & Customer Service Training: Development through the "Elevated ABC Deliver" program and ongoing coaching from management.

• Retail Operations Knowledge: Gaining experience in inventory management, merchandising, visual standards, and POS systems.

• Career Progression: Clear pathways for advancement within the store to leadership roles, offering opportunities for management and operational oversight.

• Product Knowledge: Deepening understanding of art supplies, craft materials, and home décor trends.

📝 Enhancement Note: This role presents an excellent opportunity for individuals to develop a robust skill set in both specialized craft services and general retail operations. The challenges are typical of a dynamic retail environment, while the growth opportunities are well-defined within the Michaels structure.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe how you would approach a customer who walks into the framing department looking overwhelmed by their options." (Focus on "Elevated ABC Deliver": Acknowledge, Build Rapport, Consult/Close)

• Sales Approach: "A customer wants to frame a valuable piece of art but is concerned about the cost. How would you address their concerns and guide them towards a solution?" (Focus on value, options, and ROI of professional framing)

• Problem-Solving: "Imagine a customer picks up their framing order, and there's a slight imperfection. How would you handle this situation to ensure customer satisfaction?" (Focus on empathy, taking ownership, and resolution)

Company & Culture Questions:

• "What interests you about Michaels and specifically the custom framing role?" (Connect your passion for crafts, art, or customer service to Michaels' mission)

• "How do you approach working as part of a team, especially during busy periods or when tasks are shared?" (Highlight collaboration, willingness to help, and positive attitude)

• "How do you ensure you are following company procedures and safety guidelines?" (Emphasize attention to detail and commitment to standards) Portfolio Presentation Strategy:

• Verbalize Your Experience: Be ready to discuss specific examples of:

  • Framing Projects: Describe a challenging or particularly satisfying framing project you've worked on, detailing the materials, design, and customer outcome.
  • Customer Service Wins: Share a time you went above and beyond for a customer.
  • Sales Successes: Detail a situation where you effectively sold a product or service, highlighting your technique.

• Demonstrate Enthusiasm: Show genuine interest in art, crafts, and helping customers bring their creative visions to life.

• Highlight Key Skills: Explicitly mention your comfort with basic computer skills, measuring, and operating equipment.

📝 Enhancement Note: Interview preparation should focus on demonstrating an understanding of the "Elevated ABC Deliver" methodology, a customer-centric sales approach, and a commitment to operational excellence and safety. Be prepared with specific examples that showcase these competencies.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, art/crafts, or retail operations. Use keywords from the job description such as "custom framing," "customer service," "sales," "cash handling," and "merchandising." Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Interview Preparation: Practice answering common retail interview questions, focusing on the STAR method (Situation, Task, Action, Result). Prepare specific examples related to customer interaction, problem-solving, and teamwork. Be ready to discuss your understanding of the "Elevated ABC Deliver" approach.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience, which will be beneficial during the interview. Research the specific store location if possible to understand its context within the community.

• Portfolio Preparation (Verbal): Mentally prepare to discuss your framing experience, sales successes, and customer service achievements. Be ready to articulate your approach to consultative sales and problem-solving in a retail environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.