Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Fayetteville, North Carolina, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-04-21

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions by building strong customer relationships and delivering high-quality, timely orders.

• Drive sales and production targets by providing expert consultation and design recommendations for custom framing projects.

• Maintain visual merchandising standards for the ready-made frame department and other assigned areas, ensuring a well-stocked and appealing store environment.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

• Provide exceptional customer service, assisting shoppers in locating products and offering solutions to enhance their in-store experience.

📝 Enhancement Note: This role is focused on a specialized retail operation within Michaels, emphasizing custom framing as a key service offering. The "Part Time Framer" title suggests a focus on hands-on production and customer interaction within the framing department, requiring both artistic sensibility and operational efficiency. The role demands a blend of sales, customer service, and technical framing skills, operating within a retail store environment.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering personalized design consultations and product recommendations.

• Accurately measure artwork and select appropriate framing materials, mats, and glazing to meet customer specifications and aesthetic preferences.

• Operate specialized framing equipment, including mat cutters, framing tools, and potentially heat presses, with precision and adherence to safety protocols.

• Complete custom framing orders to Michaels' quality standards, ensuring timely production and on-time delivery to customers.

• Maintain the visual presentation and stock levels of the ready-made frame department, including managing SISO (Ship-from-Store) and Directed Replenishment processes.

• Assist with general store operations, including receiving truck unloads, stocking merchandise, and maintaining a clean, safe, and clutter-free environment.

• Operate the cash register, execute cash handling procedures accurately, and process various payment methods according to company standards.

• Support the implementation and adherence to company-wide shrink and safety programs.

• Foster positive customer interactions by acknowledging shoppers, actively listening to their needs, and providing effective solutions.

• Participate in Omni-channel processes, such as fulfilling online orders or assisting with in-store pickup.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized custom framing services and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing department, requiring strong interpersonal and consultative selling skills, not just order-taking.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a customer-facing role or operational capacity.

Required Skills:

• Basic computer skills for POS systems and potential order management software.

• Basic measuring skills for accurate artwork and frame sizing.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication skills for interacting with customers and team members.

• Ability to work independently and as part of a team to achieve store goals.

• Basic cash handling and transaction processing skills.

Preferred Skills:

• Previous retail experience, particularly in a specialty retail environment.

• Proven experience selling products and/or services, with a consultative approach.

• Familiarity with art, design principles, or custom framing techniques.

• Experience with merchandising and visual display standards.

• Knowledge of inventory management principles.

📝 Enhancement Note: The "0-2 Years" experience level indicates that this role is geared towards entry-level candidates or those looking to transition into a specialized retail role. The required skills are foundational, while preferred skills point towards a candidate who can quickly learn and excel in a sales-driven, hands-on environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant experience in their resume or during the interview that demonstrates:
  • Process Documentation: Examples of how they followed or improved a process in previous roles (e.g., order fulfillment steps, customer service protocols).
  • System Usage: Experience with POS systems, basic computer applications, or any inventory/ordering software.
  • Quality Assurance: Examples of ensuring accuracy and quality in their work, particularly in tasks requiring precision.
  • Customer Interaction: Demonstrations of building rapport and providing solutions in a customer service context.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all job functions, including customer interaction, order taking, production, and cash handling.

• Ability to follow established workflows for receiving, stocking, and merchandising.

• Commitment to maintaining a safe and clean work environment as per company guidelines.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is less common. The focus will be on how candidates articulate their past experiences and demonstrate their ability to learn and apply established processes and systems. The "Process & Systems Portfolio Requirements" section has been adapted to reflect this, emphasizing the demonstration of process adherence and system aptitude through resume and interview discussion.

💵 Compensation & Benefits

Salary Range: As a part-time position, the hourly wage is expected to be competitive within the retail industry for the Fayetteville, NC area. Based on industry benchmarks for similar entry-level retail roles with specialized duties, an estimated range of $12.00 - $16.00 per hour is anticipated, depending on experience and specific qualifications.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual.

• Tuition assistance programs to support ongoing education.

• Generous employee discounts on Michaels products and services.

• Opportunities for career advancement within the company.

• Retirement savings plan options (e.g., 401(k)) may be available.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The role may require up to 40 hours per week during peak periods, but typically will be less for part-time status.

📝 Enhancement Note: Salary is estimated based on typical part-time retail associate wages in the Fayetteville, NC area, considering the specialized framing component. Benefits listed are drawn directly from the provided company description, highlighting the comprehensive package offered to both full-time and part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing, Home Decor). Michaels operates as a leading specialty retailer in North America, catering to DIY enthusiasts, crafters, and individuals seeking personalized decor solutions.

Company Size: The Michaels Companies, Inc. is a large, publicly traded company with over 1,300 stores across the US and Canada, employing a significant workforce. This size offers stability and structured operational processes.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and established brand presence in the creative and crafting market.

Team Structure:

• The store team typically includes a Store Manager, Assistant Store Managers, Team Leads (e.g., Framing Lead, Visual Merchandising Lead), and Part-Time Team Members.

• The Framer will likely report to a Framing Lead or an Assistant Store Manager responsible for the framing department and custom order fulfillment.

Methodology:

• Data Analysis: While not a data-heavy role, understanding sales trends for custom framing and tracking order volume will be important for operational efficiency.

• Workflow Planning: Efficiently managing custom framing orders from consultation to completion, alongside general store tasks, requires effective personal workflow planning.

• Automation: Primarily focused on manual execution of framing tasks and POS transactions, with minimal automation in this specific role.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes Michaels' position as a market leader in arts and crafts retail. The team structure is typical for a retail environment, with a clear hierarchy and emphasis on cross-functional support. The "Methodology" section has been tailored to reflect the operational aspects relevant to a retail framer role, focusing on process adherence and personal efficiency.

📈 Career & Growth Analysis

Operations Career Level: This role is considered an entry-level to junior-level position within the retail operations framework, specifically focused on the custom framing department. It provides foundational experience in customer service, sales, production, and retail operations.

Reporting Structure: The Part Time Framer will report to a designated Team Lead (potentially a Framing Lead or Department Specialist) or an Assistant Store Manager. This structure provides direct supervision and guidance for daily tasks and performance.

Operations Impact: The Framer's impact is directly tied to customer satisfaction through high-quality custom framing, driving revenue for the department. Efficiently managing production and maintaining visual standards also contributes to overall store performance and customer experience.

Growth Opportunities:

• Specialization: Develop advanced custom framing techniques and design skills, potentially leading to a Framing Specialist or Lead position.

• Retail Management: Progress into roles like Visual Merchandising Specialist, Key Holder, or Assistant Store Manager by demonstrating leadership, operational excellence, and a strong understanding of store performance metrics.

• Cross-Departmental Skills: Gain experience in other store areas, such as sales floor management, inventory control, or customer engagement, offering a broader retail skill set.

• Training & Development: Access to Michaels' training programs for product knowledge, sales techniques, and operational procedures, supporting continuous learning and skill enhancement.

📝 Enhancement Note: The growth analysis focuses on the potential career paths available within Michaels for an individual starting in a specialized retail role like the Part Time Framer. Emphasis is placed on skill development in both specialized framing and broader retail management.

🌐 Work Environment

Office Type: This is a public retail store setting located in Fayetteville, North Carolina. The work environment includes customer-facing areas, a dedicated framing shop, and stock rooms.

Office Location(s): The specific location is 2057 Skibo Rd, Fayetteville, NC. This is a standard retail store environment accessible to customers.

Workspace Context:

• Framing Shop: A dedicated area equipped with framing tools, mat cutters, glass cutters, and potentially heat presses, requiring careful attention to safety and organization.

• Sales Floor: Interacting with customers, maintaining displays, and assisting with product location and sales.

• Stock Room: Assisting with inventory management, receiving shipments, and organizing merchandise.

• Collaborative Environment: Team members work closely together to ensure smooth store operations, customer satisfaction, and efficient workflow.

Work Schedule: The role involves part-time hours, which can include nights, weekends, and early mornings, aligning with typical retail operating hours. Flexibility is often required to meet business needs.

📝 Enhancement Note: The work environment description emphasizes the multi-faceted nature of the role, encompassing the specialized framing area, customer-facing sales floor, and back-of-house stock operations. The mention of climate control in public areas and potential variations in stock rooms provides practical context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and alignment with the role.

• Phone/Video Interview: A brief discussion with an HR representative or hiring manager to gauge customer service skills, availability, and interest in the role.

• In-Person Interview: At the store location, this interview will likely involve:

  • Discussion of customer service experience, problem-solving abilities, and motivation for applying.
  • Assessment of basic measuring and computer skills through practical demonstration or questions.
  • Questions about previous retail experience, sales aptitude, and ability to learn framing techniques.
  • A tour of the store and framing area, with an opportunity to ask questions.

• Onboarding: If selected, a comprehensive onboarding process including training on framing equipment, SOPs, and company policies.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss specific examples from past experiences that demonstrate:
  • Customer Service Excellence: Instances where you went above and beyond to assist a customer.
  • Problem-Solving: How you resolved a customer issue or a challenge in a previous role.
  • Attention to Detail: Examples of tasks where accuracy was critical to success.
  • Learning Agility: How quickly you picked up new skills or information in previous jobs.
  • Teamwork: Contributions to team success or collaborative efforts.

Challenge Preparation:

• Be prepared for potential questions or scenarios related to:

  • Handling customer inquiries about framing options and pricing.

  • Managing a busy framing order queue and meeting deadlines.

  • Dealing with a customer complaint or a mistake in an order.

  • Demonstrating basic measuring accuracy.

  • Explaining your understanding of safety procedures in a workshop environment.

📝 Enhancement Note: The interview process is structured for a retail environment, emphasizing practical skills, customer interaction, and cultural fit. The advice for "Portfolio Review Tips" and "Challenge Preparation" is adapted to focus on articulating relevant experiences and demonstrating foundational competencies rather than a formal, pre-prepared portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Mat cutters (e.g., Logan, Fletcher), framing tools (e.g., V-nailers, staple guns), glass cutters, potentially heat presses for mounting or sealing.

• Point of Sale (POS) System: For processing sales, handling cash, and managing customer transactions.

• Basic Computer Applications: For potential order entry, email communication, and accessing training materials.

Analytics & Reporting:

• While this role doesn't directly manage analytics, understanding basic sales metrics for the framing department (e.g., number of orders, average transaction value) may be discussed.

CRM & Automation:

• The store's POS system may have basic CRM functionalities for tracking customer purchase history.

• No advanced CRM or automation tools are typically managed by this role, but understanding Omni-channel processes implies interaction with online order systems.

📝 Enhancement Note: The technology stack for this role is primarily focused on the specialized tools required for custom framing production and the standard retail POS system. The emphasis is on hands-on equipment operation and basic transaction processing.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through exceptional service and high-quality custom framing solutions.

• Creativity & Passion: Embracing creativity and a passion for art and crafting to inspire customers and deliver unique framing designs.

• Quality & Craftsmanship: Commitment to producing durable, aesthetically pleasing custom frames that meet high standards.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations, support sales goals, and create a positive work environment.

• Integrity & Respect: Upholding ethical standards, treating all team members and customers with respect, and promoting an inclusive culture.

• Efficiency & Productivity: Managing time effectively to complete orders on schedule and contribute to overall store productivity.

Collaboration Style:

• Cross-Functional Support: Assisting colleagues across different departments as needed, from sales floor support to stock room organization.

• Open Communication: Encouraging clear and respectful communication to resolve issues, share information, and coordinate tasks.

• Shared Goals: Working together to achieve store-wide sales targets, customer satisfaction scores, and operational objectives.

• Learning Environment: A willingness to share knowledge, train new team members, and learn from others' experiences.

📝 Enhancement Note: The team culture and values are aligned with a customer-centric retail environment that emphasizes creativity, quality, and teamwork. The operations values are tailored to reflect the specific responsibilities of a Framer within Michaels.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete custom framing orders accurately while also providing attentive service to walk-in customers.

• Learning Specialized Skills: Mastering the operation of framing equipment, understanding different framing materials, and developing design consultation skills.

• Meeting Sales Targets: Contributing to department and store sales goals, which can be influenced by seasonal demand and customer traffic.

• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions, which can be physically demanding.

• Handling Customer Expectations: Managing customer expectations regarding design, cost, and turnaround time for custom framing projects.

Learning & Development Opportunities:

• Framing Skill Enhancement: Developing expertise in advanced framing techniques, matting, preservation methods, and design principles through on-the-job training and potentially specialized workshops.

• Sales and Customer Interaction Training: Improving consultative selling skills, active listening, and problem-solving techniques to enhance customer engagement and drive sales.

• Visual Merchandising: Learning best practices for displaying ready-made frames and creating appealing visual presentations.

• Operational Proficiency: Gaining a deeper understanding of retail operations, inventory management, and POS system functionalities.

• Career Advancement: Opportunities to move into lead roles within the framing department or explore other management positions within Michaels.

📝 Enhancement Note: The challenges highlight the practical demands of the role, while the growth opportunities focus on skill development and career progression within Michaels' retail structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs." "How would you approach a customer who is unsure about framing options for a valuable piece of art?" "Walk me through how you would consult with a customer on a custom framing order, from initial consultation to finalization."

• Operational Skills: "How do you ensure accuracy when taking measurements or assembling a product?" "Describe your experience with operating machinery or tools. What safety precautions do you take?" "How do you prioritize tasks when you have multiple orders and customer requests simultaneously?"

• Problem-Solving: "Imagine a customer is unhappy with their custom framing order. How would you handle the situation?" "What would you do if you discovered a mistake in a framing order that was due to be picked up today?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in the framing department?" "What do you know about Michaels' commitment to creativity and customer experience?" "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Highlight Relevant Experiences: Instead of a formal portfolio, be prepared to verbally present specific examples from past jobs or even personal projects that showcase:

  • Your ability to follow instructions and processes meticulously.
  • Your attention to detail and commitment to quality.
  • Your customer service approach and problem-solving skills.
  • Any experience with tools, crafts, or design.

• Quantify Achievements: If possible, mention any instances where your efforts led to increased sales, improved customer satisfaction, or enhanced efficiency.

• Show Enthusiasm: Express your genuine interest in the craft of framing and your desire to learn and contribute to the team.

📝 Enhancement Note: The interview preparation focuses on common retail interview questions, emphasizing customer service, operational aptitude, and problem-solving relevant to the Framer role. The advice for "Portfolio Presentation Strategy" is adapted to guide candidates on how to articulate their experiences effectively in lieu of a formal portfolio.

📌 Application Steps

To apply for this Part Time Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling."

• Portfolio Preparation (Verbal): Be ready to discuss specific examples from your past work or personal life that demonstrate your attention to detail, ability to follow processes, problem-solving skills, and customer interaction experience.

• Company Research: Familiarize yourself with Michaels' mission, values, and the products/services they offer, particularly custom framing. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions focusing on customer service scenarios, operational tasks, and your motivation for applying. Be prepared to discuss your availability.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.