Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Livermore, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-10

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships through personalized custom framing solutions, directly impacting customer satisfaction and sales.

• Responsibilities include operating framing equipment, ensuring high-quality production, and maintaining visual merchandising standards within the custom framing department and the broader retail store.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

• As a part-time role, it offers flexibility while demanding active participation in store operations, including customer engagement, sales, and inventory management tasks.

📝 Enhancement Note: While the input describes a "Framer" role, I've categorized it under "Retail Operations / Customer Service" as it primarily involves direct customer interaction, sales, and in-store operational duties within a retail environment, rather than a specialized GTM or RevOps function. The core responsibilities lean heavily towards in-store execution and customer-facing sales within the framing department.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships using the "Elevated ABC Deliver" methodology to understand needs and offer tailored custom framing solutions.
  • Drive sales and production targets by effectively selling framing products and services.
  • Provide exceptional customer service, assisting shoppers in locating products and offering solutions.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, ensuring safe and efficient use.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Shop In Shop Out), and Directed Replenishment areas to visual merchandising standards.
  • Ensure a safe, clean, and clutter-free shopping and work environment for both customers and team members.
  • Participate actively in truck un-loading and stocking processes, adhering to truck standards and budgets.

• Operational Compliance & Cash Handling:

  • Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements.
  • Support company shrink and safety programs through diligent execution of duties.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Team Collaboration & Support:

  • Interact positively and respectfully with colleagues, remaining constructive even in challenging situations.

  • Support cross-functional team efforts and assist with Omni-channel processes as needed.

📝 Enhancement Note: The input details specific actions like "Elevated ABC Deliver" and "SISO," which are internal company programs. I've retained these as they are crucial for understanding the operational execution expected in this role. The responsibilities have been structured to highlight both customer-facing and operational duties.

🎓 Skills & Qualifications

Education:

• No specific educational degree is mandated, suggesting a focus on practical skills and on-the-job training. Experience:

• 0-2 years of experience in a customer-facing or operational role is expected, aligning with an entry-level position. Required Skills:

• Basic Computer Skills: Essential for operating point-of-sale systems, potentially for order entry, or accessing company information.

• Basic Measuring Skills: Crucial for accurate custom framing order specifications.

• Framing Equipment Operation: Proficiency or ability to learn to operate framing machinery.

• Glass Cutting: Skill in safely and accurately cutting glass for framing.

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions.

• Sales Acumen: Aptitude for selling products and services, driving revenue.

• Merchandising Standards: Understanding and ability to maintain visual appeal in retail spaces.

• Cash Handling Proficiency: Accurate and secure management of financial transactions.

• Adherence to SOPs: Commitment to following established procedures for consistency and compliance.

• Safety Awareness: Ability to work safely with tools and in a retail environment.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting is advantageous for understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services directly to customers.

• Heat Press Operation: Experience with heat press equipment, likely for specific framing applications.

• Relationship Building: Demonstrated ability to foster strong, lasting customer connections.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections from the input have been translated into "Required Skills" and "Preferred Skills" respectively, with added context relevant to operations and retail. The "ai_experience_level" of "0-2" directly informs the "Experience" requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate practical application of skills. This can be showcased through:
  • Case Studies of Customer Solutions: Ability to describe how they identified a customer's need and provided a successful framing solution.
  • Demonstration of Quality Craftsmanship: Implicitly shown through the quality of work produced and feedback received.
  • Process Adherence Examples: Ability to articulate how they followed SOPs for order completion or customer service.
  • Sales Performance Examples: Anecdotes of successful sales interactions or exceeding targets.

Process Documentation:

• Candidates are expected to understand and follow established processes:
  • Workflow Design & Optimization: While not designing, the ability to execute the defined framing and sales workflows efficiently.
  • Implementation & Automation: Understanding how to use framing equipment and POS systems effectively to complete tasks.
  • Measurement & Performance Analysis: Awareness of sales targets and production quality metrics as they relate to individual performance.

📝 Enhancement Note: For an entry-level retail operations role like this, a traditional "portfolio" is less common. The "Portfolio Essentials" and "Process Documentation" sections have been adapted to reflect how a candidate might demonstrate their capabilities and understanding of processes, rather than submitting a formal document. This focuses on practical skills and adherence to company procedures.

💵 Compensation & Benefits

Salary Range:

• The provided salary range is $17.00 - $20.00 per hour. This range is competitive for part-time retail positions in the Livermore, California area, considering the specialized skills involved in custom framing and customer sales. Benefits:

• For eligible part-time team members, benefits may include:

  • 401(k) with employer match
  • Employee Assistance Program (EAP) for confidential support
  • Access to Telemedicine services
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care
  • Commuter benefits
  • Tuition assistance for continued education
  • Adoption assistance
  • Various voluntary insurance options

• All team members enjoy:

  • Generous employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. Specific hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. Overtime compensation may be available in accordance with state and local laws.

📝 Enhancement Note: The salary range was directly extracted. The benefits list was compiled from the input data, with a note on eligibility for part-time roles. The working hours detail is also directly from the input, emphasizing the part-time nature and potential for varied shifts.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer for arts, crafts, and home décor, positioning itself as a destination for creativity and celebration.

Company Size: Over 1,300 stores across North America, indicating a large, established retail footprint. This size suggests structured operational processes and a broad customer base.

Founded: 1973. With a long history, Michaels has developed robust operational frameworks and a well-defined brand identity.

Team Structure:

• Operations Team: Part of a larger retail store team, likely including a Store Manager, Assistant Store Manager, and fellow Team Members who specialize in different areas (e.g., Framing, Cashier, Stocking).

• Reporting Structure: The Part-Time Framer will likely report to the Framing Department Lead or the Assistant Store Manager, with overall oversight from the Store Manager.

• Cross-Functional Collaboration: Requires close collaboration with other store associates for tasks like truck unloading, customer assistance across departments, and Omni-channel fulfillment.

Methodology:

• Data Analysis & Insights: While this role is not primarily analytical, performance will be tracked through sales metrics, production quality, and customer feedback.

• Workflow Planning & Optimization: Execution of established framing and sales workflows, with opportunities to provide feedback for process improvements.

• Automation & Efficiency: Utilizing store systems (POS, framing equipment) to efficiently complete tasks and serve customers.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context has been fleshed out using the provided description, emphasizing how the company's size and industry influence the operational environment for a retail associate. The team structure and methodology sections infer typical retail operations dynamics.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This role serves as a foundational position within the retail operations of Michaels, focusing on direct customer interaction and skilled craft execution.

Reporting Structure: Typically reports to a supervisor or manager within the store's hierarchy, such as a Framing Manager, Assistant Store Manager, or Store Manager. This structure provides guidance and performance feedback.

Operations Impact: Directly impacts store revenue through custom framing sales and customer retention. Contributes to the store's operational efficiency by maintaining standards in the framing department and assisting with general store tasks.

Growth Opportunities:

• Skill Advancement: Progression to a full-time Framer role, or specialization in other store departments.

• Leadership Potential: Opportunities to develop into a Framing Department Lead, Key Holder, or Assistant Manager roles through demonstrated performance and leadership capabilities.

• Cross-Functional Training: Potential to gain experience in various store functions, broadening retail operations knowledge.

• Continuous Learning: Access to company training programs for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: The "Operations Career Level" and "Operations Impact" sections are tailored to reflect the nature of a retail framing role. Growth opportunities are framed within typical retail career progression paths.

🌐 Work Environment

Office Type: Public Retail Store Setting. This involves working directly with customers in a climate-controlled retail environment.

Office Location(s): Livermore, California. Specific store address: 1122 E Stanley Blvd, Ste B. The work environment includes both customer-facing areas and back-of-house operations (stock rooms, framing shop).

Workspace Context:

• Collaborative Environment: Working alongside a team of store associates, requiring effective communication and teamwork.

• Operations Tools & Technology: Access to point-of-sale (POS) systems, framing equipment (e.g., glass cutter, heat press), and potentially inventory management tools.

• Team Interaction: Regular interaction with colleagues during daily operations, truck unloads, and customer service situations.

Work Schedule:

• Part-time schedule, with flexibility required to work nights, weekends, and early mornings based on business needs. Overtime may be applicable.

📝 Enhancement Note: The "Office Type" and "Workspace Context" are derived from the "Work Environment" section of the input, adapted for clarity and relevance to a retail operations role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume, focusing on relevant experience and required skills.

• In-Person Interview: This will likely involve a conversation with the hiring manager (e.g., Store Manager or Framing Manager) to assess:

  • Customer Service Skills: Behavioral questions about handling customer interactions, problem-solving, and sales approaches.
  • Technical Aptitude: Discussion of framing equipment knowledge, measuring skills, and willingness to learn.
  • Teamwork & Culture Fit: Questions about working in a team environment and aligning with Michaels' values.
  • Operational Understanding: Questions about adherence to SOPs, safety, and merchandising.

• Practical Assessment (Potential): May involve a brief demonstration of measuring skills or a discussion about how they would approach a specific framing customer scenario.

Portfolio Review Tips:

• For this role, a "portfolio" is less about submitted documents and more about demonstrated skills and experience during the interview:

  • Prepare examples: Have specific anecdotes ready to illustrate your customer service, sales success, problem-solving abilities, and ability to follow procedures.
  • Showcase practical skills: Be ready to discuss your comfort level with tools, measuring, and learning new processes.
  • Highlight sales and relationship-building: Emphasize any experience where you successfully sold a product or service and built rapport with a customer.
  • Demonstrate understanding of retail operations: Speak to your awareness of safety, cleanliness, and merchandising importance.

Challenge Preparation:

• Typical Operations Exercise: While not explicitly stated, a common exercise might involve a role-playing scenario:

  • Customer Interaction Role-Play: You might be asked to simulate a customer consultation for a framing project, demonstrating your sales and consultative skills.
  • Problem-Solving Scenario: A question about how you would handle a difficult customer or a production issue.

• Preparation:

  • Practice your sales pitch: Focus on consultative selling, understanding customer needs before offering solutions.

  • Review Michaels' values and mission: Understand how your role contributes to "fueling the joy of creativity."

  • Be ready to discuss your understanding of quality and craftsmanship in the context of custom framing.

📝 Enhancement Note: The application and interview process is inferred based on typical retail hiring practices for customer-facing roles. The "Portfolio Review Tips" and "Challenge Preparation" are adapted to focus on demonstrating practical skills and behavioral competencies rather than a formal operations portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for customer transactions, order entry, and potentially inventory lookups.

• Custom Framing Equipment:

  • Framing Machines: Specialized equipment for cutting mats, joining frames, etc.
  • Glass Cutter: Essential for precise glass sizing.
  • Heat Press: Likely used for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Sales Data: While not directly analyzed by this role, performance is tracked through POS sales reports.

• Production Quality Metrics: Implicitly monitored through customer satisfaction and rework rates.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interactions, focusing on relationship building and personalized service.

• Inventory Management Systems: Used for tracking stock levels of frames, mats, and supplies.

📝 Enhancement Note: The "Primary Tools" section is derived directly from the job description's mention of equipment and skills. "Analytics & Reporting" and "CRM & Automation" are inferred based on the nature of retail operations and customer service, highlighting how data and systems indirectly impact this role.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Placing the customer at the forefront of all interactions, aiming to create memorable experiences and solutions.

• Creativity & Passion: Embracing the joy of creativity and helping customers express it through their projects.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Teamwork & Respect: Fostering a positive and supportive work environment where all team members are valued and treated with respect.

• Integrity & Compliance: Adhering to company policies, procedures, and ethical standards in all actions.

• Efficiency & Productivity: Striving to complete tasks accurately and in a timely manner to meet business needs.

Collaboration Style:

• Service-Oriented: Team members collaborate to ensure seamless customer experiences, from initial greeting to project completion.

• Supportive: Associates assist each other with tasks, customer inquiries, and operational duties, especially during peak times or truck unloads.

• Process-Driven: Collaboration often involves following established SOPs to ensure consistency and quality across all store functions.

• Feedback-Inclusive: Openness to feedback regarding performance, processes, and customer interactions to drive continuous improvement.

📝 Enhancement Note: The "Operations Values" are derived from the company's mission statement ("fuel the joy of creativity and celebration") and the operational responsibilities listed in the job description. The "Collaboration Style" infers how these values translate into daily team interactions within a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while ensuring timely and high-quality framing production can be demanding.

• Customer Expectations Management: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex.

• Fast-Paced Retail Environment: Adapting to the dynamic nature of a retail store, including peak seasons, busy weekends, and unexpected customer traffic.

• Learning Specialized Skills: Mastering the operation of framing equipment, mat cutters, and glass cutters safely and efficiently.

• Maintaining Standards: Consistently upholding merchandising, safety, and operational standards in a high-traffic retail space.

Learning & Development Opportunities:

• Framing Techniques: Deepening expertise in custom framing design, materials, and construction methods.

• Sales & Customer Engagement: Enhancing consultative selling skills and customer relationship management techniques.

• Retail Operations: Gaining comprehensive knowledge of store operations, inventory management, and visual merchandising.

• Product Knowledge: Expanding understanding of different art materials, framing options, and preservation techniques.

• Leadership Skills: Developing skills for potential advancement into supervisory or management roles within Michaels.

📝 Enhancement Note: Challenges are identified based on the dual nature of the role (sales and production) and the retail environment. Growth opportunities are framed within the context of skill development and career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you helped a customer find the perfect solution for their needs. What was your approach?"
  • "How would you approach a customer who is unsure about their framing choices?"
  • "Imagine a customer wants a frame that is outside of our standard offerings. How would you handle this?"
  • "How do you stay motivated to meet sales goals in a retail environment?"

• Technical & Operational:

  • "What is your experience with measuring tools or precision tasks?"
  • "How do you ensure accuracy when working with detailed specifications?"
  • "Describe your understanding of safety protocols when working with tools."
  • "How would you prioritize tasks if you had multiple framing orders and customers waiting?"

• Teamwork & Culture:

  • "How do you contribute to a positive team environment?"

  • "Describe a situation where you had to work with a difficult colleague or customer. How did you resolve it?"

  • "What does 'fueling the joy of creativity' mean to you in the context of this role?" Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "Why are you interested in a Part-Time Framer position specifically at Michaels?"

• "How do you align with our company values of customer focus and quality craftsmanship?" Portfolio Presentation Strategy:

• For this role, focus on verbalizing your experience and skills:

  • Prepare specific examples: Have 2-3 concise stories ready that demonstrate your customer service, sales ability, problem-solving skills, and attention to detail. Use the STAR method (Situation, Task, Action, Result) if helpful.
  • Discuss your practical skills: Be ready to talk about your comfort level with measuring, operating tools (even if you haven't used framing-specific ones, transferable skills are key), and learning new processes.
  • Articulate your understanding of quality: Explain what high-quality custom framing means to you and how you would ensure it.
  • Show enthusiasm for the craft and customer interaction: Convey your passion for helping people bring their creative visions to life.

📝 Enhancement Note: Interview questions are designed to probe for the core competencies required for the role, including customer service, sales, technical aptitude, and operational awareness. Preparation tips focus on how to best articulate these skills in an interview setting, given the absence of a formal portfolio.

📌 Application Steps

To apply for this Part Time Framer position:

• Submit your application: Complete and submit your application through the provided link on the Michaels Careers website.

• Tailor your resume: Highlight any experience in customer service, sales, retail, or hands-on work involving precision and detail. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "cash handling."

• Prepare your interview talking points: Practice answering common interview questions related to customer interaction, problem-solving, and your ability to learn and execute operational procedures. Be ready to discuss your interest in Michaels and the framing aspect of the role.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the types of products they offer. Understand their commitment to creativity and customer experience.

• Be ready to discuss practical skills: Think about examples where you've demonstrated accuracy, attention to detail, ability to follow instructions, and customer engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.