Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Ranger, Texas, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: October 1, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, creating memorable framing solutions, and driving sales through personalized design consultations.

• The position requires maintaining store standards, including merchandising, stock replenishment, and ensuring a clean and safe shopping environment.

• Involvement in various store operational tasks such as truck unloading, stocking, and cash handling is essential for smooth store functioning.

📝 Enhancement Note: While the title is "Part Time Framer," the description indicates a broader retail associate role with a specialization in custom framing. The "Elevated ABC Deliver" methodology suggests a customer-centric sales approach is a core expectation. This role is ideal for individuals looking to develop skills in sales, customer engagement, and visual merchandising within the arts and crafts retail sector.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their creative needs.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations for custom framing solutions.
  • Drive sales by effectively presenting framing options, materials, and value propositions to customers.
  • Achieve personal sales and production targets as set by the company.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to production timelines.
  • Operate and maintain framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure all framing orders meet established Standard Operating Procedures (SOPs) and quality standards.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is attractively displayed, organized, and fully stocked.
  • Assist with directed replenishment and SISO (Shop In Store Only) processes to optimize inventory availability.
  • Provide excellent customer service by helping customers locate products and offering solutions.
  • Ensure a well-merchandised and in-stock store environment for an optimal customer shopping experience.

• General Store Support:

  • Participate actively in truck un-loading and stocking processes, adhering to established standards and timelines.

  • Operate the cash register accurately and execute cash handling procedures according to company standards.

  • Assist with Omni-channel processes, such as online order fulfillment or in-store pickup, as needed.

  • Support company-wide shrink and safety programs, promoting a secure and loss-prevention-aware environment.

  • Interact positively and respectfully with colleagues, remaining professional and upholding company values.

📝 Enhancement Note: The responsibilities blend direct customer interaction and sales with operational tasks. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a focus on consultative selling and craftsmanship within the framing service. The inclusion of "SISO" and "Directed Replenishment" points to a need for inventory management awareness.

🎓 Skills & Qualifications

Education:

• No specific educational degree is mandated, indicating a focus on practical skills and on-the-job training. Experience:

• 0-2 years of experience in a customer-facing role is expected, with a preference for retail environments.

• Experience in consultative sales or service-oriented roles is highly beneficial. Required Skills:

• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide solutions in a friendly and engaging manner.

• Basic Measuring Skills: Proficiency in accurate measurement for custom framing projects.

• Basic Computer Skills: Familiarity with point-of-sale (POS) systems and basic computer operations for order entry and customer management.

• Equipment Operation: Capability to learn and operate framing equipment, including glass cutters and potentially heat presses.

• Adherence to SOPs: Commitment to following Standard Operating Procedures and company policies to ensure compliance and quality.

• Teamwork & Respect: Ability to collaborate effectively with colleagues and maintain a positive, respectful work environment.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store setting, understanding store operations and customer flow.

• Sales Experience: Proven ability to sell products and/or services, with a track record of meeting sales targets.

• Visual Merchandising: An eye for detail and ability to maintain attractive product displays.

• Inventory Management Awareness: Basic understanding of stock replenishment and inventory organization.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills over formal education. The "0-2 years" experience level suggests that extensive prior experience is not mandatory, but a foundational understanding of retail and customer interaction is valued. The ability to learn and operate specialized equipment is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates should be prepared to discuss past experiences demonstrating key skills.

• Customer Interaction Examples: Be ready to share specific instances where you successfully built customer relationships, resolved issues, or exceeded customer expectations.

• Sales Achievements: Prepare to discuss any sales targets you've met or exceeded, and the strategies you employed.

• Process Adherence: Highlight instances where you followed procedures precisely to ensure quality or compliance.

• Problem-Solving Scenarios: Be able to describe situations where you encountered a challenge and how you used your skills to find a solution.

Process Documentation:

• No specific process documentation is required from applicants.

• The role involves executing established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Emphasis is placed on understanding and adhering to documented workflows for customer service, order fulfillment, and inventory management.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is uncommon. The expectation is that candidates can articulate their skills and experiences through interview discussions, using examples that align with the responsibilities outlined. This is about demonstrating potential and past performance in relevant areas.

💵 Compensation & Benefits

Salary Range:

• As a part-time retail associate role, the salary is likely to be at or slightly above the local minimum wage for Ranger, Texas.

• Based on industry benchmarks for similar part-time retail positions in Texas (considering cost of living and retail associate pay scales), an estimated hourly wage would be between $11.00 - $15.00 per hour.

• The exact compensation will depend on the candidate's experience level and the specific store's pay structure. Benefits:

• Core Benefits (Eligibility may vary based on hours worked and tenure):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Development & Growth Benefits:

  • Tuition assistance
  • Adoption assistance

• Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position, with hours likely to fluctuate based on business needs and scheduling.

• The job description mentions work hours include nights, weekends, and early mornings, reflecting typical retail scheduling demands.

• While the standard full-time work week is 40 hours, part-time hours will be less and determined by the store's operational requirements.

📝 Enhancement Note: The salary estimate is based on typical part-time retail associate compensation in Texas. Benefits listed are comprehensive and common for retail organizations, though eligibility for some may be tied to employment status (full-time vs. part-time) and hours worked. The "40" working hours listed in the input data is likely a placeholder for a full-time equivalent and should be understood as a maximum, not a guarantee for this part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, providing a wide range of supplies for arts, crafts, framing, and decorative home products.

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores). This size indicates a structured corporate environment with established processes and career pathways.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational expertise.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with potential direct supervision from a Framing Manager or Lead Associate if applicable.

• Cross-Functional Collaboration: Collaboration is expected with fellow sales associates, stock associates, and potentially visual merchandisers to ensure overall store performance and customer satisfaction.

• Customer Focus: The culture is centered around customer experience, creativity, and providing solutions for crafting and decorating needs.

Methodology:

• Customer-Centric Approach: The "Elevated ABC Deliver" framework emphasizes building relationships and personalized service.

• Process-Oriented: Adherence to Standard Operating Procedures (SOPs) is crucial for consistency, quality, and safety across all store operations.

• Data-Informed Decisions: While this role is entry-level, the company likely uses sales data, inventory metrics, and customer feedback to inform operational strategies and merchandising.

• Efficiency & Productivity: Emphasis on completing tasks like stocking, merchandising, and order fulfillment efficiently to support store goals.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels is geared towards creativity, customer engagement, and operational efficiency within a large retail framework. The size and history suggest stability and established career paths. The emphasis on "Elevated ABC Deliver" signals a strong focus on consultative sales and customer relationship management.

📈 Career & Growth Analysis

Operations Career Level: Entry Level Retail Associate with Framing Specialization. This role serves as a foundational position within the retail operations of Michaels. It provides exposure to customer service, sales, inventory management, and specialized craft services.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager. May receive direct guidance from a department lead (e.g., Framing Lead) for specific framing tasks and sales targets.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and by contributing to overall store sales via excellent customer service and merchandising. Efficient operations in the framing department and general store support (stocking, cleanliness) are critical for customer satisfaction and operational efficiency.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing design, production techniques, and potentially advanced framing equipment. Develop strong customer service and sales skills.

• Retail Advancement: Potential to move into roles such as Lead Framer, Assistant Store Manager, or Store Manager within Michaels, depending on performance and demonstrated leadership potential.

• Cross-Training: Possibility of cross-training in other store departments (e.g., visual merchandising, inventory specialist) to broaden operational knowledge.

• Specialized Roles: With experience, opportunities may arise in corporate roles related to visual merchandising, inventory planning, or operations support.

📝 Enhancement Note: This entry-level role offers clear pathways for growth within the retail operations of Michaels. Success in customer service, sales, and operational execution can lead to increased responsibility and advancement opportunities within the company's extensive store network.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is a customer-facing retail store.

Office Location(s): The specific store is located at Market Rd, Ranger, Texas. This is a single-location role.

Workspace Context:

• Customer Areas: All public areas are climate-controlled, offering a comfortable environment for customer interactions and sales.

• Stock Rooms: Some stock rooms may not be climate-controlled, requiring adaptability to varying temperatures.

• Framing Shop: This specialized area contains tools like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• Potential Outdoor Work: May involve retrieving shopping carts or assisting with truck unloads, which could involve brief periods outdoors.

• Collaborative Atmosphere: The store environment encourages interaction with customers and team members, fostering a dynamic workspace.

Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Includes nights, weekends, and early mornings, which is typical for retail operations.

• The role requires standing for long periods and involves regular physical activity like bending, lifting, and reaching.

📝 Enhancement Note: The work environment is typical of a retail store, with a focus on customer interaction and operational tasks. The framing shop is a specialized workspace with specific equipment and safety considerations. Flexibility in scheduling is a key requirement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by a hiring manager or HR representative to assess basic qualifications, customer service aptitude, and interest in the role.

• In-Person Interview: May involve a one-on-one or panel interview focusing on behavioral questions, situational scenarios, and assessment of customer service and sales potential.

• Skills Demonstration: May include a brief practical assessment, such as demonstrating measuring skills or discussing how you would approach a framing consultation.

• Store Walk-Through: You might be asked to walk the store floor, demonstrate customer engagement, or assist with a minor task to assess your observational skills and interaction style.

• Final Review: Assessment of overall fit with the team and company culture, and confirmation of understanding of the role's responsibilities and physical demands.

Portfolio Review Tips:

• As this is an entry-level role, a formal portfolio is not expected.

• Prepare to Discuss:

  • Customer Service Successes: Have specific examples ready of how you've delighted customers or resolved issues effectively.
  • Sales Experience: Be ready to talk about times you've successfully sold a product or service, or met sales goals.
  • Problem-Solving: Describe a situation where you encountered a challenge and how you problem-solved to achieve a positive outcome.
  • Teamwork: Share an example of how you've collaborated with colleagues to achieve a common goal.

• Quantify Achievements: Whenever possible, use numbers to illustrate your impact (e.g., "increased customer satisfaction by X%," "achieved Y% of sales target").

Challenge Preparation:

• Customer Interaction Scenarios: Be prepared for questions like, "How would you handle a customer who is unhappy with their framing choice?" or "How would you approach a customer who seems unsure about what they need?"

• Sales Approach: Expect questions about how you would upsell or cross-sell framing services or related products.

• Operational Awareness: Be ready to discuss how you would ensure a clean and organized workspace or handle a busy period of customer orders.

• Physical Demands: Be prepared to discuss your ability to meet the physical requirements of the job, such as standing for long periods and lifting heavy items.

📝 Enhancement Note: The interview process for this role will likely focus on assessing soft skills like customer service, communication, and problem-solving, along with practical abilities related to framing and retail operations. Candidates should prepare specific examples from past experiences to illustrate their qualifications.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: Used for customer transactions, order entry, and potentially customer relationship management (CRM) functions. Proficiency in operating a cash register and handling payments is essential.

• Framing Equipment: Specialized tools such as mat cutters, framing saws, glass cutters, and heat presses will be used daily. Training will be provided, but a willingness to learn and operate these safely is key.

• Measuring Tools: Standard measuring tapes and rulers for accurate project specifications.

• Basic Computer Applications: For accessing training materials, company communications, and potentially basic inventory lookups.

Analytics & Reporting:

• Sales Reports: Access to basic sales performance data for custom framing and overall store sales, likely generated through the POS system.

• Inventory Management Systems: May be used for stock checks, replenishment, and managing the ready-made frame department.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology likely incorporates CRM principles to track customer preferences, past orders, and build loyalty. While not a complex CRM system, understanding customer data for personalized service is implied.

• Order Management System: Integrated with the POS, this system tracks custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and customer transactions. The emphasis is on practical application of tools for sales, order fulfillment, and store management rather than advanced analytics or complex software. Familiarity with POS systems is a direct advantage.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating positive experiences is paramount. This includes building relationships and delivering personalized solutions.

• Creativity & Passion: Michaels champions creativity, encouraging team members to engage with the arts and crafts community and inspire customers.

• Quality & Craftsmanship: For the framing department, a commitment to high-quality work and attention to detail is essential.

• Teamwork & Respect: Fostering a supportive and inclusive environment where colleagues work together and treat each other with respect.

• Efficiency & Accountability: Operating effectively, adhering to procedures, and taking ownership of tasks and responsibilities.

Collaboration Style:

• Cross-Functional: Team members are expected to collaborate across departments to ensure smooth store operations, from stocking to customer service.

• Customer-Centric: The primary collaboration is with customers, understanding their needs and guiding them to solutions.

• Feedback-Oriented: A culture that encourages constructive feedback to improve processes and performance.

• Shared Responsibility: Team members often share tasks like store opening/closing, truck unloads, and general upkeep to ensure the store runs efficiently.

📝 Enhancement Note: The culture at Michaels emphasizes customer engagement, creativity, and a collaborative spirit within a structured retail environment. Success in this role requires embracing these values and contributing to a positive team dynamic.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service, custom framing consultations, production tasks, and general store duties simultaneously.

• Meeting Sales Targets: Achieving personal and departmental sales goals in a competitive retail environment.

• Physical Demands: The role requires standing for extended periods, lifting, and performing repetitive tasks, which can be physically demanding.

• Customer Dissatisfaction: Handling customer complaints or issues with framing orders and resolving them effectively while maintaining a positive customer relationship.

• Adapting to Trends: Staying updated on framing trends, materials, and customer preferences in the creative arts and crafts market.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities, client relationship management, and conflict resolution.

• Retail Operations Knowledge: Gain a comprehensive understanding of store operations, inventory management, merchandising, and POS systems.

• Career Advancement: Opportunities for promotion to leadership roles within the store, such as Lead Framer or Assistant Store Manager.

• Product Knowledge: Deepen understanding of a wide variety of arts, crafts, and home décor products.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and robust retail operational expertise. Overcoming the challenges of balancing diverse responsibilities will be key to growth and advancement within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Focus: "Describe a time you went above and beyond to help a customer. What was the outcome?" or "How would you handle a customer who is indecisive about their framing choices?"

  • Preparation: Prepare STAR method (Situation, Task, Action, Result) examples focusing on empathy, problem-solving, and customer satisfaction.

• Sales Approach: "How would you approach a customer who walks into the framing department?" or "Tell me about a time you successfully sold a product or service."

  • Preparation: Practice articulating a consultative sales approach, highlighting benefits and understanding customer needs. Be ready to discuss how you'd position custom framing as a valuable solution.

• Operational & Teamwork: "How do you prioritize tasks when you have multiple demands on your time?" or "Describe your experience with stocking or merchandising."

  • Preparation: Emphasize organizational skills, ability to follow procedures, and a proactive attitude towards team contributions. Company & Culture Questions:

• "Why are you interested in working for Michaels?"

  • Preparation: Research Michaels' mission, values, and products. Connect your personal interests in creativity, art, or customer service to the company's purpose.

• "What do you know about custom framing?"

  • Preparation: Show genuine interest by understanding the value of custom framing and its role in preserving art and memories.

• "How do you handle feedback or constructive criticism?"

  • Preparation: Demonstrate an open and learning mindset, highlighting your ability to take feedback positively to improve performance. Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on preparing strong verbal examples.

• Storytelling: When asked about experiences, craft concise narratives that clearly illustrate your skills and achievements relevant to the job description.

• Quantify Impact: Use numbers where possible to demonstrate the success of your actions (e.g., "assisted X customers per hour," "contributed to Y% increase in framing sales").

• Enthusiasm: Convey genuine passion for customer service, creativity, and the opportunity to contribute to the Michaels team.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a consultative sales mindset, and an understanding of retail operations. Be ready to provide specific examples that align with the company's values and the role's responsibilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and experience with hands-on tasks or equipment. Use keywords from the job description like "customer service," "custom framing," "sales," "merchandising," and "inventory."

• Prepare Your "Elevated ABC Deliver" Approach: Think about how you build rapport with people, understand their needs, and offer solutions. Be ready to discuss this in an interview.

• Practice Behavioral Questions: Prepare specific examples using the STAR method for common interview questions related to customer service, problem-solving, teamwork, and sales.

• Research Michaels: Understand the company's mission, values, and product offerings, particularly their custom framing services. This will help you articulate your interest and fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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