Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: San Antonio, Texas, United States

Job Type: Part time

Category: Retail Operations / Sales Associate

Date Posted: July 31, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing consultations and solutions.

• Drive sales and production targets by effectively merchandising the framing department and offering custom solutions.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) for sales, production, and store maintenance.

• Contribute to a positive customer experience by providing friendly service, assisting with product location, and maintaining a clean, well-stocked store.

📝 Enhancement Note: While the title is "Framer," the role encompasses broader retail operational duties, including customer service, sales, and store upkeep, emphasizing a blend of specialized framing skills and general retail associate responsibilities. The "Part Time" nature suggests flexibility in scheduling and potentially a focus on core operational tasks during shifts.

📈 Primary Responsibilities

• Execute Custom Framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction with the final product.

• Actively engage customers to understand their framing needs, leveraging product knowledge and sales techniques to propose tailored solutions and drive sales.

• Maintain the visual presentation and stock levels of the ready-made frame department, SISO (Sales In Store Only), and Directed Replenishment areas to maximize sales opportunities.

• Provide exceptional customer service by acknowledging shoppers, assisting with product discovery, and offering solutions that enhance their shopping experience.

• Participate in essential store operations, including truck unloading, stocking, and cash handling, adhering strictly to Standard Operating Procedures (SOPs) and company programs for compliance and efficiency.

• Operate framing equipment, including a glass cutter and heat press, with precision and safety.

• Support company-wide initiatives related to shrink reduction and safety programs, contributing to a secure and loss-preventative environment.

• Assist with Omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

• Maintain a safe, clean, and clutter-free environment for both customers and team members.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing expertise and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, requiring candidates to be adept at both consultative selling and transactional efficiency.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, but not explicitly required. Focus is on practical skills and demonstrated ability.

Experience: 0-2 years of experience in a retail environment is ideal. Previous experience in sales or customer-facing roles is highly valued.

Required Skills:

• Basic computer skills for POS (Point of Sale) system operation and potential inventory lookups.

• Basic measuring skills essential for accurate custom framing order specifications.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a friendly and helpful demeanor.

• Basic cash handling proficiency for accurate transaction processing.

• Ability to work collaboratively within a team environment.

• Adherence to safety protocols and Standard Operating Procedures (SOPs). Preferred Skills:

• Prior retail experience, particularly in a custom framing or art-related setting.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with merchandising techniques to maintain an appealing retail display.

• Experience with inventory management processes, including stocking and replenishment.

• Basic understanding of Omni-channel retail operations.

📝 Enhancement Note: The role is positioned as entry-level, with a strong emphasis on practical skills and a willingness to learn. While formal education is not a strict requirement, candidates with prior retail or sales experience will have a distinct advantage, particularly those who can demonstrate success in customer engagement and consultative selling.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight past achievements related to sales performance, customer service excellence, and operational efficiency in their resume or during interviews.

• Showcase examples of problem-solving skills in customer-facing scenarios.

• Quantify achievements whenever possible, e.g., "Increased custom framing sales by X%," or "Maintained a customer satisfaction rating of Y%." Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss their ability to learn and follow established processes for sales, production, customer service, and store operations.

• Demonstrate an understanding of workflow management in a retail context, particularly regarding custom order fulfillment and task prioritization.

📝 Enhancement Note: For this entry-level retail role, a formal portfolio is less critical than demonstrated skills and a proactive attitude. The focus will be on how candidates have applied processes and achieved results in previous roles, rather than a curated collection of work. The emphasis on SOPs indicates a need for structured thinking and process adherence.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position in San Antonio, Texas, the hourly wage is estimated to be between $12.00 - $15.00 per hour. This range is based on general retail industry standards for similar roles in the San Antonio metropolitan area, considering the experience level and responsibilities outlined.

Benefits:

• 401(k) with employer match (eligibility may apply based on hours worked and tenure).

• Employee Assistance Program (EAP) for confidential support.

• Access to medical, dental, and vision coverage (eligibility requirements will apply).

• Telemedicine services for convenient healthcare consultations.

• Flexible spending accounts (FSAs) for healthcare and dependent care expenses.

• Commuter benefits to assist with transportation costs.

• Tuition assistance programs to support ongoing education.

• Adoption assistance to support team members growing their families.

• Various voluntary insurance options for personalized coverage.

• Employee discounts on Michaels products, fostering personal creativity and savings.

• Access to partner discount programs for additional savings.

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role is not designed for a standard 40-hour work week, but specific schedules will be discussed during the hiring process.

📝 Enhancement Note: The salary estimate is based on typical entry-level retail wages in San Antonio, Texas, adjusted for the specific duties of a framer and general retail associate. The comprehensive benefits package is a significant draw for this role, especially for part-time employees, indicating a commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing). Michaels operates as a leading specialty retailer in North America, focusing on arts, crafts, and custom framing. The industry demands strong customer engagement, product knowledge, and efficient operational execution to meet diverse customer needs.

Company Size: Michaels operates over 1,300 stores across North America, making it a large-scale retail organization. This size implies structured operational processes, established training programs, and opportunities for advancement within a robust corporate framework.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, suggesting a stable and experienced company with established brand recognition and customer loyalty.

Team Structure:

• The store team typically includes a Store Manager, Assistant Store Manager(s), Key Holders, and various associates, such as Framers and Sales Associates. The Framer will likely report to a Framing Manager or a designated supervisor overseeing sales floor operations.

• Collaboration is key, with Framers working closely with other sales associates to ensure customer needs are met across all departments and to support overall store operations.

• Cross-functional collaboration extends to inventory management, visual merchandising, and customer service, requiring effective communication and teamwork. Methodology:

• Data analysis in this role primarily involves tracking sales performance, understanding customer preferences in framing, and monitoring inventory levels to optimize stock.

• Workflow planning focuses on efficient custom framing order processing, managing production schedules, and prioritizing daily tasks to meet both customer demands and operational standards.

• Automation is less prominent at this level, but efficient use of POS systems and inventory management tools is expected. The emphasis is on process adherence and quality execution.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is geared towards creativity and customer engagement. As a large retailer, it offers structured operational environments and a commitment to employee development. The "Part Time Framer" role is integrated into this larger operational framework, requiring adherence to established procedures while contributing to a positive, creative atmosphere.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level, individual contributor level within the retail operations and sales spectrum. It serves as a foundational role for individuals beginning their careers in retail or specializing in custom services like framing. The scope involves direct customer interaction, operational execution within a specific department (framing), and general store support.

Reporting Structure: The Part Time Framer typically reports to a Framing Manager or a Sales Floor Supervisor, who in turn reports to the Store Manager. This structure ensures clear lines of communication and accountability within the store hierarchy.

Operations Impact: The Framer's impact is directly linked to customer satisfaction through quality custom framing services and sales performance within the framing department. By providing excellent service and expertly crafted products, they contribute to customer loyalty, repeat business, and overall store revenue. Efficient operations also support a positive shopping environment, indirectly boosting sales across all departments.

Growth Opportunities:

• Operations Skill Advancement: Potential to develop advanced framing techniques, material knowledge, and sales consultation skills, potentially leading to a Senior Framer or Framing Specialist role.

• Retail Management Path: Opportunity to transition into roles like Key Holder, Assistant Manager, or Store Manager by demonstrating leadership, operational proficiency, and strong sales acumen.

• Cross-Departmental Expertise: Gaining experience in other store departments can lead to broader retail management responsibilities or specialized roles within the company, such as visual merchandising or inventory control.

📝 Enhancement Note: While entry-level, this role provides a clear pathway for growth within Michaels. The emphasis on customer service, sales, and operational adherence equips individuals with transferable skills valuable for advancement within the retail industry, particularly within a large organization like Michaels.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. This means constant interaction with customers and a dynamic, fast-paced atmosphere. The primary workspace includes the sales floor, the custom framing department, and stock rooms.

Office Location(s): San Antonio, Texas – specifically at 17802 La Cantera Pkwy Ste 104. This location is situated in a retail hub, suggesting a potentially high volume of customer traffic and a competitive retail landscape.

Workspace Context:

• The framing shop area is a specialized workspace containing tools like a glass cutter and a heat press, requiring careful attention to safety protocols.

• The sales floor requires maintaining visual standards, ensuring products are accessible, and creating a welcoming atmosphere for shoppers.

• Collaboration is facilitated through shared workspaces and regular team interactions, especially during peak hours or operational tasks like truck unloading.

• Access to necessary tools and technology, including POS systems and framing equipment, is provided.

Work Schedule: The work schedule will vary based on business needs and will include nights, weekends, and potentially early mornings. As a part-time role, flexibility is expected. The dynamic nature of retail means shifts can change, and adaptability is key.

📝 Enhancement Note: The work environment is typical of a busy retail store, with the added specialization of a framing department. Candidates should be prepared for a physically demanding role that requires standing for extended periods, lifting, and working with tools in a customer-facing setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by an HR representative or hiring manager to assess basic qualifications, interest in the role, and availability.

• In-Person Interview: This will involve a discussion about your experience, customer service philosophy, and understanding of the Framer role. Expect questions related to handling customer interactions, managing custom orders, and working with specific tools. Be prepared to discuss your ability to adhere to company SOPs.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to operating framing equipment.

• Team Interaction: You might interact with other team members to assess cultural fit and collaborative abilities.

Portfolio Review Tips:

• Since a formal portfolio isn't required, focus on your resume. Clearly list any relevant experience with custom framing, sales, customer service, or retail operations.

• Prepare specific examples of how you've successfully resolved customer issues, met sales targets, or improved efficiency in previous roles. Quantify achievements whenever possible.

• Be ready to discuss your understanding of the framing process and your commitment to quality and customer satisfaction. Challenge Preparation:

• Be prepared for situational questions, such as "How would you handle a customer who is unhappy with their custom framing order?" or "How would you prioritize tasks during a busy period with multiple customer requests and framing orders?"

• Demonstrate your understanding of the importance of accuracy in measurements and quality in craftsmanship for custom framing.

• Articulate your approach to upselling or cross-selling framing services and related products.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and alignment with Michaels' operational standards. Candidates should emphasize their ability to learn, follow procedures, and contribute positively to the store environment.

🛠 Tools & Technology Stack

Primary Tools:

• POS (Point of Sale) System: For processing transactions, managing customer orders, and potentially accessing inventory information. Proficiency with modern POS systems is beneficial.

• Custom Framing Equipment: Including but not limited to glass cutters, mat cutters, framing tools (e.g., staple guns, jointers), and heat presses. Safe and effective operation is paramount.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specification.

Analytics & Reporting:

• While direct involvement in complex analytics is unlikely for this role, understanding basic sales reports and inventory levels will be important for managing the framing department effectively.

• Familiarity with how sales data impacts store performance and operational decisions is advantageous. CRM & Automation:

• Customer Relationship Management (CRM) aspects: The role involves direct customer interaction and building relationships, which is a core component of CRM. Understanding customer needs and preferences is key.

• Inventory Management Systems: For tracking stock of framing materials, ready-made frames, and related supplies.

📝 Enhancement Note: The technology stack for this role is primarily focused on direct operational tools essential for framing and retail transactions. The emphasis is on practical application and adherence to established procedures rather than advanced technical proficiency.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Embodying the joy of creativity by helping customers bring their artistic visions to life through custom framing.

• Customer Focus: Prioritizing customer needs and satisfaction through friendly service, expert advice, and high-quality products.

• Quality & Craftsmanship: Commitment to excellence in custom framing, ensuring attention to detail and durable, aesthetically pleasing results.

• Efficiency & Collaboration: Working effectively within the team to manage workflows, meet deadlines, and support overall store operations.

• Integrity & Respect: Upholding ethical standards, treating all customers and team members with respect, and adhering to company policies.

Collaboration Style:

• Team-Oriented: Working cooperatively with fellow sales associates, supervisors, and management to achieve store goals.

• Supportive: Assisting colleagues during busy periods, sharing knowledge about products and processes, and contributing to a positive team atmosphere.

• Communicative: Clearly relaying customer needs, order details, and operational updates to relevant team members to ensure smooth execution.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational excellence. For a Framer, this means balancing artistic consultation with efficient production and customer service, all within a supportive team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customization with Efficiency: Meeting diverse customer design requests while adhering to production timelines and operational efficiency standards.

• Managing Customer Expectations: Effectively communicating the possibilities and limitations of custom framing, ensuring customer satisfaction with the final product and process.

• Physical Demands: The role involves standing for long periods, lifting, and working with tools, which can be physically demanding.

• Adapting to Retail Fluctuations: Managing workload during peak seasons, promotions, and unexpected customer volume.

Learning & Development Opportunities:

• Advanced Framing Skills: Opportunities to learn and master various framing techniques, materials, and design principles.

• Sales and Customer Service Training: Developing consultative selling skills and deepening expertise in customer engagement.

• Operational Process Mastery: Gaining comprehensive understanding of retail operations, inventory management, and visual merchandising.

• Potential for Leadership: Developing leadership qualities through experience and potential advancement to supervisory roles within the store.

📝 Enhancement Note: The challenges in this role are typical of specialized retail positions that require a blend of technical skill, customer interaction, and operational execution. The growth opportunities are designed to build upon these foundational skills, offering a clear path for career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to describe how you would handle a situation where a customer is unsure about framing options, or how you would address a complaint about a completed framing order. Focus on empathy, problem-solving, and adherence to company policies.

• Sales Approach: Discuss your approach to selling custom framing. How would you identify customer needs, present solutions, and close a sale? Highlight your ability to upsell or cross-sell related products.

• Operational Understanding: Prepare to discuss your understanding of SOPs and how you ensure accuracy and quality in your work, particularly concerning measurements and material handling.

Company & Culture Questions:

• Motivation: Why are you interested in working for Michaels, and specifically in a framing role?

• Teamwork: Describe a time you worked effectively as part of a team to achieve a common goal.

• Creativity: How do you approach creative tasks, and how would you apply that to helping customers with their framing projects?

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to articulate your relevant experience using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Have specific examples ready that demonstrate your skills in customer service, sales, problem-solving, and operational efficiency.

• Be ready to discuss your understanding of the framing process and your commitment to quality and customer satisfaction, using concrete examples from past experiences.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer-centric mindset, practical skills relevant to framing and retail, and an understanding of operational procedures. Highlighting past achievements with specific examples will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any custom framing experience, customer service achievements, sales successes, and retail operational skills. Use keywords from the job description such as "customer service," "sales," "custom framing," "merchandising," and "SOP adherence."

• Portfolio Preparation (Conceptual): While not a formal portfolio, prepare to discuss specific examples of your past work related to customer problem-solving, successful sales interactions, or contributions to team efficiency. Quantify achievements where possible.

• Interview Practice: Practice answering common retail interview questions, focusing on situational and behavioral examples. Be ready to articulate your understanding of the framing process and your commitment to quality and customer satisfaction.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand the importance of custom framing within their overall business strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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