Part -time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Athens, Georgia, United States

Job Type: Part time

Category: Retail Operations / Art & Design

Date Posted: 2026-08-11

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage customers directly to understand their framing needs and provide expert design solutions.

• Drive sales performance by offering high-quality custom framing services.

• Maintain operational excellence through adherence to Standard Operating Procedures (SOPs) and company programs.

• Ensure a positive customer shopping experience through effective merchandising and stock management.

• Handle transactions accurately and efficiently at the cash register.

📝 Enhancement Note: While the title is "Framer," the description indicates a broader retail associate role with a focus on custom framing sales and service. The responsibilities extend beyond just framing production to include general store operations, customer engagement, and merchandising. The "part-time" nature suggests a focus on customer-facing activities during peak hours or specific shifts.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively build customer relationships using the Elevated ABC Deliver methodology to create memorable framing solutions.
  • Proactively engage customers to understand their needs, locate products, and offer solutions that drive sales and production results.
  • Provide a friendly and helpful customer experience, assisting shoppers in finding items and navigating the store.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment and tools, including glass cutters, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free store environment for customers.
  • Maintain the visual presentation of assigned areas, including ready-made frames.
  • Participate actively in truck un-loading and stocking processes to ensure standards are met within budget.
  • Support company shrink and safety programs through diligent adherence to procedures.

• Transaction Management & Omni-channel Support:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Assist with Omni-channel processes, such as fulfilling online orders or assisting with in-store pickup.

• Team Collaboration & Culture:

  • Interact with colleagues in an accepting and respectful manner, promoting a positive and collaborative work environment.

  • Remain positive and respectful, even in challenging situations, and serve as a role model for organizational values.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer interaction, sales focus, operational execution, and adherence to company standards. The "Elevated ABC Deliver" methodology suggests a structured approach to sales and customer service within the framing department.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, though not explicitly stated. Experience:

• 0-2 years of experience in a customer-facing retail or service role is ideal.

• Experience in sales or selling products/services is preferred. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and other basic computer applications.

• Measuring Skills: Accurate measurement capabilities for custom framing orders.

• Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Cash Handling: Competency in operating a cash register and managing financial transactions.

• Merchandising & Presentation: Understanding of visual merchandising principles to maintain store appearance.

• Adherence to SOPs: Ability to follow Standard Operating Procedures and company policies.

• Physical Stamina: Ability to stand for long periods, bend, lift, carry, and reach as required by the role.

Preferred Skills:

• Retail experience, particularly in art, craft, or custom framing environments.

• Experience in a sales-driven role with a focus on consultative selling.

• Familiarity with inventory management and stocking processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections directly inform the required and preferred skills. The emphasis on "basic" skills suggests this role is entry-level, with training provided for specialized framing equipment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are expected to demonstrate their understanding of effective customer service and sales processes through their application and interview.

• Examples of past success in customer engagement, problem-solving, or achieving sales targets can serve as a de facto portfolio.

• Familiarity with sales techniques and process adherence will be assessed. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established Standard Operating Procedures (SOPs) and company programs.

• The ability to articulate how they would approach customer interactions and sales processes, following company guidelines, is crucial.

📝 Enhancement Note: For an entry-level, part-time retail role like this, a traditional "portfolio" is unlikely. The focus will be on demonstrating practical skills and an understanding of core retail and customer service processes during the interview. Applicants should think about how they can showcase their experience through examples.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail position in Athens, Georgia, the hourly wage is estimated to be between $10.00 - $14.00 per hour. This range is based on typical entry-level retail associate wages in the Athens, GA area, considering factors like cost of living and common industry benchmarks for similar roles. Benefits:

• For eligible team members:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance

• All team members enjoy:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position, with hours varying based on business needs.

• Work hours include nights, weekends, and early mornings.

• The role requires flexibility to cover various shifts.

📝 Enhancement Note: The provided benefits list is comprehensive for Michaels. Salary estimation is based on general retail wages in the specified location for entry-level, part-time roles, as no specific salary was provided. The job description explicitly states "part-time" and mentions varied hours including nights and weekends.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 10,000 employees, with over 1,300 stores in North America). This indicates a structured corporate environment with established processes.

Founded: 1973. Michaels has a long-standing history in the retail sector, suggesting a stable and experienced organization.

Team Structure:

• The role is part of a store-level team, reporting to store management (likely a Store Manager or Assistant Manager, with a direct supervisor likely being the Framing Department Lead or Custom Framing Manager if applicable).

• Collaboration is expected with fellow sales associates, stock associates, and management.

• Cross-functional collaboration within the store is essential for maintaining overall store operations and customer experience. Methodology:

• Data-Driven Customer Service: Utilizes methodologies like "Elevated ABC Deliver" to guide customer interactions and sales.

• Process Adherence: Strong emphasis on following Standard Operating Procedures (SOPs) for all tasks, from sales to stocking and safety.

• Efficiency & Quality: Focus on completing tasks, especially custom framing orders, with both quality and timeliness.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is described as focused on creativity, customer service, and adherence to established retail processes. The large company size suggests opportunities for structured training and clear operational guidelines. The "art & design" and "creative" taxonomies highlight the company's core focus.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Framer. This role is foundational within the retail operations of a Michaels store, focusing on direct customer interaction, sales, and basic operational tasks.

Reporting Structure:

• Reports to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Works collaboratively with other store associates. Operations Impact:

• Directly impacts customer satisfaction through personalized framing solutions and excellent service.

• Contributes to store revenue through sales of custom framing and other retail products.

• Upholds store operational standards, contributing to efficiency and a positive shopping environment. Growth Opportunities:

• Skill Development: Opportunity to master custom framing techniques, sales strategies, and customer service skills.

• Advancement: Potential to move into roles such as Lead Framer, Custom Framing Manager, or other store leadership positions (e.g., Key Holder, Assistant Manager) with demonstrated performance and experience.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.

• Industry Exposure: Development within the arts and crafts retail sector.

📝 Enhancement Note: This role serves as an entry point, offering foundational retail experience. Growth is typically within the store structure, focusing on mastering sales and operational skills before moving into supervisory or management roles.

🌐 Work Environment

Office Type: Public Retail Store Setting. The role is based within a Michaels retail store environment.

Office Location(s): Athens, Georgia, with specific mention of the Alps Rd location.

Workspace Context:

• Customer-Facing Areas: Primarily climate-controlled retail floor and custom framing counter.

• Stock Rooms: May not be climate-controlled, requiring adaptability.

• Framing Shop: Contains specialized equipment like a glass cutter and heat press, requiring careful operation.

• Collaboration: Frequent interaction with customers and team members in a dynamic retail setting.

• Tools & Technology: Access to POS systems, framing equipment, and potentially basic computer terminals for order management.

Work Schedule:

• Part-time schedule with variable hours.

• Must be available to work nights, weekends, and early mornings as business needs dictate.

• Flexibility is key to meeting operational demands.

📝 Enhancement Note: The work environment is typical for retail, with varied conditions from customer-facing areas to stock rooms. The framing shop presents a unique workspace with specific tools. Flexibility in scheduling is a critical aspect of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review for basic qualifications and alignment with job requirements.

• In-Person Interview: Likely to involve a conversation with the store manager or department lead.

  • Focus: Assessing customer service skills, sales aptitude, problem-solving abilities, and cultural fit.
  • Preparation: Be ready to discuss past customer service experiences, how you handle challenging customers, and your motivation for working at Michaels and in custom framing.

• Skills Demonstration (Potentially): May include a brief demonstration of measuring skills or a simulated customer interaction.

• Final Assessment: Evaluation based on overall fit, skills, and enthusiasm.

Portfolio Review Tips:

• As this is an entry-level role, a formal portfolio is not expected.

• Instead, prepare to discuss specific examples from previous roles (retail, service, or even academic projects) that demonstrate:

  • Strong customer service interactions.
  • Successful sales or upselling experiences.
  • Problem-solving scenarios.
  • Your ability to follow instructions and learn new processes.
  • Your understanding of quality and attention to detail.

• Highlight any experience with tools, measurements, or creative tasks. Challenge Preparation:

• Be prepared for behavioral questions asking "Tell me about a time when..." focusing on customer service, teamwork, and handling difficult situations.

• You might be asked about your understanding of the framing process or how you would approach a customer with a complex framing request.

• Demonstrate enthusiasm for art, creativity, and helping customers bring their visions to life.

📝 Enhancement Note: The interview process will likely focus on practical skills and behavioral aspects rather than a formal portfolio. Candidates should prepare to articulate their customer service philosophy and sales approach with concrete examples.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Custom Framing Equipment:

  • Framing Molds/Cutters: For precise cutting of framing materials.
  • Glass Cutter: For custom sizing of glass or acrylic for frames.
  • Heat Press: Used in certain framing processes.
  • Mounting/Assembly Tools: For constructing frames and mounting artwork.

• Basic Computer Skills: For accessing company systems, potentially for training modules, and basic operations.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role will contribute data through sales transactions and inventory counts.

• Understanding of how sales performance is tracked is beneficial. CRM & Automation:

• May interact with a CRM system for customer order history or loyalty programs, though direct management is unlikely.

• Omni-channel fulfillment processes may involve system-based workflows.

📝 Enhancement Note: The technology stack is focused on retail operations and specialized framing tools. Proficiency with POS systems and the ability to learn to operate specialized framing equipment are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and creative solutions.

• Creativity & Passion: Encouraging a love for art, crafts, and creative expression.

• Teamwork & Respect: Fostering a collaborative environment where all team members are valued and supported.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for tasks.

• Efficiency & Quality: Striving for accurate and timely completion of tasks, especially custom framing orders.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure smooth operations, from stocking to sales floor support.

• Open Communication: Encouraging clear and respectful communication to resolve customer issues and improve processes.

• Shared Responsibility: Contributing to the overall success of the store by supporting colleagues and fulfilling duties as assigned.

📝 Enhancement Note: The company values emphasize creativity, customer-centricity, and a positive team environment, which are crucial for a retail setting like Michaels.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively engaging customers for custom framing sales while also managing general store traffic and other duties.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering custom framing design principles.

• Handling Difficult Customers/Situations: Applying customer service skills to resolve complaints or manage challenging interactions.

• Physical Demands: Consistently meeting the physical requirements of the job, including standing for long periods and lifting.

• Adapting to Varied Schedules: Managing personal commitments around a part-time, flexible schedule that includes nights and weekends.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, design principles, and product knowledge.

• Sales & Customer Service: Development of consultative selling skills and advanced customer engagement strategies.

• Retail Operations: Gaining experience in merchandising, inventory management, POS operation, and Omni-channel processes.

• Career Progression: Opportunities for advancement within the store structure based on performance and initiative.

📝 Enhancement Note: The role presents opportunities for skill development in a creative retail environment, with clear paths for growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Tell me about a time you went above and beyond for a customer." or "How would you handle a customer who is unhappy with a framing quote?"

  • Preparation: Prepare specific examples demonstrating empathy, problem-solving, and a customer-first attitude.

• Sales Aptitude: "How would you approach a customer browsing the custom framing section?" or "What would you do if a customer was unsure about their framing choices?"

  • Preparation: Think about consultative selling techniques, asking open-ended questions, and guiding customers towards solutions that meet their needs and budget.

• Problem-Solving/Situational: "Describe a time you had to work under pressure or a tight deadline." or "How do you ensure accuracy when taking detailed orders?"

  • Preparation: Use the STAR method (Situation, Task, Action, Result) to structure answers. Focus on attention to detail and process adherence.

Company & Culture Questions:

• "Why are you interested in working at Michaels?" or "What do you know about our custom framing services?"

  • Preparation: Research Michaels' mission, values, and product offerings. Show genuine interest in art, creativity, and helping customers.

• "How do you approach teamwork?" or "Describe your ideal work environment."

  • Preparation: Align your answers with Michaels' emphasis on collaboration, respect, and a positive atmosphere.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on using your resume and interview responses to showcase your skills and experience.

• Be prepared to verbally "walk through" your resume, highlighting achievements relevant to customer service, sales, and operational tasks.

• If you have any personal projects or examples of creative work (even if not professional framing), be ready to briefly discuss them to show your passion for creativity.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, sales potential, and an understanding of retail operations, framed by Michaels' specific values and brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with tools, measurements, or detailed work. Use keywords like "customer engagement," "sales support," "merchandising," "cash handling," and "detail-oriented."

• Portfolio Preparation (Verbal): Prepare specific examples from past roles (retail, service, or academic) that demonstrate your customer service skills, problem-solving abilities, and attention to detail. Be ready to discuss these confidently during the interview.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), company mission ("fuel the joy of creativity"), and values. Understand their target customer and brand positioning.

• Interview Practice: Practice answering common retail interview questions, particularly those related to customer interaction, sales, and handling challenging situations. Be ready to articulate why you are a good fit for Michaels and the Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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