Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Southern Pines, North Carolina, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: April 24, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer experiences within a retail environment, specifically focusing on the art and custom framing services offered by Michaels Stores.

• Key responsibilities include engaging with customers to understand their needs, designing and executing custom framing solutions, and maintaining a well-organized and visually appealing retail space.

• The position requires a blend of customer service, sales acumen, and practical skills related to framing and store operations.

• This is a part-time on-site role, requiring consistent presence in the Southern Pines, NC store location.

📝 Enhancement Note: The job title "Part Time Framer" and the description strongly indicate a role within the retail operations sector, specifically focused on the specialized service of custom framing. The emphasis on customer relationships, sales, and operational duties aligns with a GTM (Go-to-Market) support function within a retail context, where the store associate directly drives customer acquisition and retention through service and product expertise.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and recommending tailored custom framing solutions.
  • Utilize sales techniques and product knowledge to drive custom framing sales and meet individual sales targets.
  • Provide a welcoming and helpful shopping experience, assisting customers in locating products and offering solutions.

• Custom Framing Execution:

  • Accurately measure artwork and select appropriate framing materials (moulding, matting, glass) based on customer preferences and design principles.
  • Operate specialized framing equipment, including mat cutters and framing tools, to produce high-quality custom frames.
  • Ensure all framing orders are completed accurately, to standard, and within the promised timeframe.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, stocked, and visually appealing.
  • Execute inventory management tasks, including SISO (Sourced In Store, Shipped Out) and directed replenishment, to ensure product availability.
  • Participate actively in truck un-loading and stocking processes, adhering to established standards and timelines.
  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs).

• Point of Sale & Omni-channel Support:

  • Operate the cash register accurately, adhering to all cash handling procedures and standards.
  • Support and execute omni-channel processes, ensuring a seamless customer experience across online and in-store channels.

• Teamwork & Compliance:

  • Collaborate effectively with team members to achieve store goals and maintain operational efficiency.

  • Adhere strictly to all Company programs, SOPs, and policies, including safety and shrink prevention initiatives.

  • Interact positively and respectfully with colleagues and customers, serving as a role model for company values.

📝 Enhancement Note: The responsibilities emphasize a dual role: direct customer-facing sales and service for custom framing, and broader retail operational duties such as stocking and merchandising. This blend is typical for specialized retail roles that require both technical/craft skills and strong interpersonal/sales abilities to drive revenue and customer loyalty. The mention of "Elevated ABC Deliver" suggests a specific sales training methodology focused on consultative selling.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. While not explicitly stated, a foundational understanding of basic math and spatial reasoning is beneficial for framing.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic Computer Skills: For point-of-sale (POS) system operation, inventory lookups, and potential order entry.

• Basic Measuring Skills: Essential for accurate custom framing order specifications.

• Customer Service Excellence: Ability to engage customers, build rapport, and provide solutions.

• Sales Acumen: Aptitude for understanding customer needs and recommending products/services to drive sales.

• Operational Dexterity: Ability to operate framing equipment, glass cutters, and heat presses safely and efficiently.

• Merchandising & Organization: Skills to maintain department appearance and stock levels.

• Cash Handling Proficiency: Accurate and secure management of financial transactions.

• Adherence to SOPs: Ability to follow established procedures and company programs.

• Teamwork & Collaboration: Willingness to work effectively with store colleagues.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, particularly in a specialty or service-oriented department.

• Sales Experience: Proven track record of selling products or services to customers.

• Custom Framing Experience: Previous hands-on experience in framing artwork or similar items.

• Visual Merchandising Skills: A good eye for display and presentation.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to required skills, while "Preferred Type of experience" maps to preferred skills. The job description doesn't explicitly state an education requirement beyond a general understanding of basic skills, aligning with an entry-level profile. The emphasis on "basic measuring skills" and "framing equipment" is critical for this specialized role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level, part-time role, candidates are encouraged to highlight relevant projects or experiences that demonstrate their skills.

• Examples could include:

  • Photos of custom framing projects completed (personal or professional).
  • Descriptions of how they've applied customer service and sales skills in previous roles.
  • Examples of problem-solving in a retail or operational context.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) for:
  • Customer Service & Sales Processes: How they approach customer interactions, needs assessment, and solution selling.
  • Framing Production Processes: Their familiarity with order taking, material selection, cutting, assembly, and quality control steps.
  • Store Operations Processes: Including stocking, merchandising, inventory management, and point-of-sale operations.
  • Safety & Compliance Processes: Their commitment to maintaining a safe work environment and adhering to company policies.

📝 Enhancement Note: For an entry-level, part-time retail position like this, a formal portfolio showcasing complex operations processes is unlikely. The focus will be on understanding and articulating how one would follow established procedures and demonstrating practical skills through discussion and potentially a practical assessment. The "Process Documentation" section is framed around the candidate's ability to understand and execute existing SOPs rather than create new ones.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level position, the salary for a Part Time Framer at Michaels Stores in Southern Pines, NC, would likely fall within the range of $12.00 to $15.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are offered, potentially with varying coverage levels based on hours worked and tenure.

• Paid Time Off (PTO): Accrued PTO is available for eligible part-time team members.

• Tuition Assistance: Programs to support ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, highly beneficial for those in creative fields or personal projects.

• Other Benefits: Potentially includes retirement savings plans (e.g., 401k), employee assistance programs, and opportunities for recognition and rewards.

Working Hours:

• This is a part-time position, with hours typically ranging from 15-29 hours per week, depending on business needs and scheduling.

• Work hours include nights, weekends, and potentially early mornings, as is common in the retail sector. Flexibility is often required to meet store operational demands.

📝 Enhancement Note: The salary range is an estimation based on typical part-time retail associate wages in North Carolina, adjusted slightly upwards for the specialized framing skill. The listed benefits are directly pulled from the provided text, highlighting their availability to both full-time and part-time employees, which is a significant advantage for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores operates in a dynamic retail environment focused on providing supplies, services, and inspiration for creative endeavors.

Company Size: The Michaels Companies, Inc. is a large enterprise, operating over 1,300 stores in North America. This indicates a well-established corporate structure with standardized processes and significant market presence.

Founded: 1973. With decades of experience, Michaels has cultivated a strong brand identity and deep understanding of the creative consumer market.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team, likely reporting to a Store Manager, Assistant Store Manager, or a Department Specialist.

• Cross-Functional Collaboration: Collaboration will primarily occur with fellow store associates, including sales floor staff, cashiers, and potentially visual merchandisers or inventory specialists.

• Specialized Department: The Custom Framing department often functions as a distinct unit within the store, requiring close collaboration among those with framing expertise.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions to meet customer needs, particularly within the custom framing service.

• Operational Efficiency: Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to stocking and safety.

• Data-Driven (Implicit): While not explicitly detailed for this role, retail operations generally rely on sales data, inventory metrics, and customer feedback to inform decisions and drive performance.

• Process Optimization: Continuous improvement through adherence to programs like "Elevated ABC Deliver" and SOPs to enhance customer experience and operational effectiveness.

Company Website: www.michaels.com

📝 Enhancement Note: The company context is derived from the provided description, emphasizing Michaels' position as a leading arts and crafts retailer. The size and founding date suggest a stable company with established operational frameworks, which is relevant for understanding the role's context within a larger organization. The "Methodology" section infers operational approaches based on stated company values and programs.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the Entry-Level/Associate stage within Retail Operations, specifically focused on a specialized service department (Custom Framing). It involves direct customer interaction, sales, and operational execution under established guidelines.

Reporting Structure: The Part Time Framer typically reports to the Store Manager or Assistant Store Manager. Within the framing department, there might be a Lead Framer or Custom Framing Specialist who provides direct guidance on framing-specific tasks.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing quality service and products. Their ability to effectively manage the framing department influences departmental sales performance and customer loyalty.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design skills, and potentially learn about different materials and preservation methods.

• Retail Leadership: Progress into roles like Lead Framer, Assistant Store Manager, or Store Manager by demonstrating strong sales performance, operational proficiency, and leadership potential.

• Cross-Departmental Experience: Gain experience in other store departments (e.g., merchandising, inventory) to develop a broader understanding of retail operations.

• Training & Development: Utilize company-provided training, such as "Elevated ABC Deliver," and potentially pursue external certifications related to art, design, or business management.

📝 Enhancement Note: This analysis extrapolates growth paths common in retail environments for specialized roles. The emphasis is on developing both craft-specific expertise and general retail management skills to facilitate career progression within Michaels Stores.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary work environment is the sales floor and the dedicated Custom Framing department within the Southern Pines, NC store.

Office Location(s): Southern Pines, NC, at 10205 US-15/501, Unit #39. This location is a physical retail store accessible to the public.

Workspace Context:

• Customer Interaction Zone: The framing counter and sales floor require constant interaction with customers, demanding a professional and friendly demeanor.

• Production Area: The frame shop is a workspace equipped with specialized tools like mat cutters, framing equipment, and a heat press, requiring adherence to safety protocols.

• Stockroom Environment: Some stock room areas may not be climate-controlled, and tasks like truck un-loading occur here.

• Climate Control: Public areas of the store are climate-controlled; stock rooms may vary. Outdoor work might be required for tasks like retrieving shopping carts or during truck unloading.

Work Schedule:

• The schedule includes nights, weekends, and early mornings to align with retail operating hours.

• Part-time status means hours will vary, typically between 15-29 hours per week. Flexibility is key to accommodate business needs.

📝 Enhancement Note: The description clearly outlines a typical retail store environment, including the specific tools and conditions found in a custom framing department. The mention of varying climate control and potential outdoor tasks provides a realistic picture of the physical workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Expect a face-to-face interview at the Southern Pines store. This will likely involve:

  • Situational Questions: Assessing how you'd handle customer interactions, sales scenarios, and operational challenges (e.g., "How would you help a customer choose the right frame?").
  • Skills Assessment: Practical demonstration or discussion of basic measuring skills and familiarity with tools.
  • Cultural Fit: Evaluating your alignment with Michaels' values of creativity, customer service, and teamwork.

• Practical Assessment (Potential): You might be asked to demonstrate basic measuring or discuss how you would approach a framing consultation.

• Final Decision: Based on interview performance, skills assessment, and overall fit.

Portfolio Review Tips:

• Focus on Relevance: Since a formal portfolio isn't required, be ready to discuss specific examples from your resume or past experiences that showcase:

  • Customer Service Successes: Any instances where you went above and beyond for a customer.
  • Sales Achievements: Times you met or exceeded sales goals.
  • Problem-Solving: How you've resolved customer issues or operational challenges.
  • Craftsmanship/Detail Orientation: Any projects (even personal ones) that highlight attention to detail and quality of work.

• Prepare Examples: Have 2-3 concise stories ready that illustrate your skills using the STAR method (Situation, Task, Action, Result).

• Demonstrate Enthusiasm: Show genuine interest in art, creativity, and helping customers bring their visions to life through framing.

Challenge Preparation:

• Framing Scenarios: Be prepared to discuss hypothetical customer framing needs and how you would guide them through the selection process.

• Operational Challenges: Think about how you would handle scenarios like a busy store, managing multiple customer requests simultaneously, or dealing with inventory discrepancies.

• Tool Familiarity: While basic skills are required, be ready to discuss your comfort level with tools and your willingness to learn.

📝 Enhancement Note: Given the entry-level, part-time nature of this role, the interview process is likely to be less formal than for a senior operations position. The emphasis will be on practical skills, customer service aptitude, and cultural fit. The "Portfolio Review Tips" are adapted to suggest how candidates can leverage their resume and experiences to act as a de facto portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters (e.g., Logan, Fletcher)
  • Framing Tools (e.g., V-nailers, staple guns)
  • Glass Cutters
  • Heat Press (for specific applications)

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially accessing order information. (Specific system not named, but common in retail).

• Measuring Tools: Tape measures, rulers, potentially specialized framing rulers.

Analytics & Reporting:

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and potentially for SISO processes.

• Sales Reporting Tools: Integrated with the POS system to track individual and departmental sales performance.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has basic CRM functionalities to track customer purchase history and preferences, aiding in personalized service.

• Inventory Replenishment Systems: Automated or semi-automated systems to flag low stock items and trigger reorders or store transfers.

📝 Enhancement Note: The tools listed are specific to the framing function and general retail operations. The emphasis is on practical, hands-on equipment and standard retail technology like POS and inventory systems. No advanced analytics or automation tools are typically expected for this specific role.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired to create.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and personalized solutions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing and products.

• Teamwork & Respect: Working collaboratively and treating all team members and customers with acceptance and respect.

• Efficiency & Compliance: Adhering to established procedures and standards to ensure smooth operations and safety.

Collaboration Style:

• Service-Oriented: Team members collaborate to ensure customers receive prompt and helpful service across all touchpoints.

• Cross-Functional Support: Associates assist each other, whether it's helping a customer on the sales floor, assisting with stocking, or supporting the framing department.

• Process Adherence: Collaboration often involves ensuring that collective actions align with company SOPs and programs for consistent results.

• Positive Interaction: Encouragement to maintain a positive and respectful attitude, even in challenging situations, contributing to a supportive work environment.

📝 Enhancement Note: The values and collaboration style are inferred from the company's mission ("fuel the joy of creativity and celebration") and the job description's emphasis on customer service, teamwork, and adherence to procedures. These are typical of large retail organizations aiming for a positive and productive in-store culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service, sales consultations, framing production, and general store duties simultaneously.

• Meeting Sales Targets: Consistently driving custom framing sales in a competitive retail landscape.

• Customer Expectations: Handling diverse customer needs and aesthetic preferences for custom framing, requiring creative problem-solving.

• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions, which can be physically demanding.

• Learning Curve: Mastering the operation of framing equipment and understanding various framing materials and techniques.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn specialized framing methods, preservation techniques, and advanced design principles.

• Sales Training: Enhancing consultative selling skills through company programs like "Elevated ABC Deliver."

• Product Knowledge: Deepening understanding of different types of art, glass, matting, and moulding options.

• Operational Proficiency: Gaining experience in various store operations, from inventory management to merchandising.

• Career Advancement: Potential to move into leadership roles within the store or explore opportunities in other departments or corporate functions over time.

📝 Enhancement Note: Challenges are identified based on the nature of the role (part-time, retail, specialized service) and common issues faced by store associates. Growth opportunities are framed around skill enhancement within the framing domain and broader retail career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you helped a customer find exactly what they were looking for. What was your approach?"
  • "How would you handle a customer who is unsure about the best framing option for their artwork?"
  • "Imagine a customer wants a frame that is outside their stated budget. How would you address this?"
  • "What steps would you take to ensure a customer has a positive experience in the framing department?"

• Operational & Technical Skills:

  • "What experience do you have with measuring tools or basic construction/crafting?"
  • "How comfortable are you learning to use new equipment like mat cutters or staple guns?"
  • "Describe your understanding of maintaining a clean and organized workspace."
  • "How would you prioritize tasks if you had multiple framing orders to complete and customers waiting?"

• Company & Culture Fit:

  • "Why are you interested in working for Michaels, specifically in custom framing?"
  • "What does 'creativity' mean to you in a retail context?"
  • "How do you handle feedback or constructive criticism?"

Portfolio Presentation Strategy:

• Highlight Relevant Experience: Even if not a formal portfolio, be ready to discuss specific examples from your resume that demonstrate:

  • Problem-Solving: How you've resolved customer issues or operational challenges.
  • Detail Orientation: Any projects that showcase precision and quality.
  • Customer Interaction: Positive experiences you've facilitated.
  • Sales Success: Times you've effectively sold a product or service.

• Showcase Enthusiasm: Convey passion for art, crafts, and helping customers bring their creative visions to life.

• Be Prepared for Practical Demonstration: If asked, demonstrate basic measuring skills or verbally walk through how you'd approach a framing consultation.

Challenge Preparation:

• Framing Consultation Role-Play: The interviewer might act as a customer with a piece of art, and you'll need to guide them through the framing process, asking relevant questions about style, budget, and purpose.

• Operational Scenario: You might be presented with a scenario like managing a busy framing counter during a peak time and asked how you would manage workflow and customer flow.

• Tool Familiarity Discussion: Be ready to discuss your comfort level with tools and your willingness to learn safely.

📝 Enhancement Note: Interview preparation advice is tailored to the specific requirements of a Part Time Framer role, focusing on customer service, basic technical aptitude, and cultural fit, rather than complex operational strategy. The advice emphasizes leveraging existing experiences as a proxy for a portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or detail-oriented experiences. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "detail-oriented."

• Prepare for Interview Questions: Review common retail interview questions focusing on customer service, problem-solving, and teamwork. Prepare specific examples from your past experiences that demonstrate your skills.

• Research Michaels: Familiarize yourself with Michaels' brand, products, and their emphasis on creativity and customer experience. Understand their commitment to custom framing services.

• Practice Framing Consultations: Mentally walk through how you would consult with a customer about framing their artwork, considering style, budget, and preservation needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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