part time framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Wasilla, Alaska, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing

Date Posted: October 3, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions by building strong customer relationships and delivering exceptional design consultations.

• Drive sales and production targets within the custom framing department, ensuring high-quality output and timely order completion.

• Maintain visual merchandising standards for ready-made frames and other assigned retail areas, optimizing product presentation and stock availability.

• Provide friendly and efficient customer service, assisting with product location, sales transactions, and omni-channel processes.

• Uphold operational standards, including adherence to Standard Operating Procedures (SOPs), safety protocols, and shrink reduction initiatives.

📝 Enhancement Note: This role is firmly situated within a retail operations environment, with a specialized focus on custom framing services. The emphasis on customer relationship building, sales, and production quality indicates a need for individuals who can balance consultative selling with hands-on execution.

📈 Primary Responsibilities

• Engage customers using the Elevated ABC Deliver methodology to build rapport, understand their needs, and create compelling custom framing solutions.

• Achieve and exceed personal sales and production goals for the custom framing department through expert product knowledge and consultative selling.

• Meticulously complete custom framing orders, ensuring adherence to quality standards, design specifications, and delivery timelines.

• Manage and maintain the ready-made frame department, including in-store, special order (SISO), and directed replenishment processes, to ensure optimal product presentation and inventory levels.

• Deliver friendly and proactive customer service, actively assisting shoppers in locating products, resolving inquiries, and ensuring a positive in-store experience.

• Support store operations by participating in truck unloads and stocking processes, adhering to established standards and timelines.

• Operate the cash register and execute all cash handling procedures with accuracy and according to company standards.

• Assist with and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, to enhance customer convenience and sales channels.

• Maintain a safe, clean, and clutter-free store environment, adhering to all safety and shrink prevention programs.

• Interact positively and respectfully with colleagues and customers, demonstrating a commitment to company values and acting as a role model.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer-facing sales and service, alongside critical back-end operational tasks like inventory management, stocking, and cash handling. The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement, which candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for system navigation and order processing.

• Fundamental measuring skills for accurate framing order specifications.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a friendly and approachable demeanor.

• Basic cash handling proficiency and accuracy.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines.

• Effective communication and interpersonal skills for customer and team interaction.

• Basic merchandising and stocking abilities. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented environment.

• Experience selling products and/or services directly to customers, demonstrating persuasive and solution-oriented selling techniques.

• Familiarity with visual merchandising principles and maintaining store appearance.

• Experience with omni-channel retail processes (e.g., BOPIS, ship-from-store).

📝 Enhancement Note: The emphasis on "basic" skills suggests an entry-level role with comprehensive training provided. However, preferred skills in consultative selling and previous retail experience will likely make a candidate more competitive, indicating a potential for higher performance and quicker ramp-up.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer engagement strategies, particularly those leading to sales conversions in a retail setting.

• Examples of how basic measuring skills were applied to ensure accuracy and customer satisfaction in previous roles.

• Evidence of understanding and adherence to operational processes, such as stocking procedures or merchandising standards.

• Case studies or examples demonstrating problem-solving in a customer service context. Process Documentation:

• Ability to learn and follow Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Documentation of understanding how to operate specific equipment safely and efficiently (e.g., framing equipment, glass cutter).

• Examples of maintaining organized and well-stocked retail or workspace areas.

📝 Enhancement Note: While a formal portfolio might not be strictly required for an entry-level role, candidates should be prepared to discuss past experiences that demonstrate the required skills and adherence to processes. Highlighting how they have applied basic skills in practical, customer-impacting scenarios will be crucial.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the estimated hourly wage in Wasilla, Alaska, would likely fall within the range of $15.00 - $18.00 per hour, depending on experience and specific qualifications. This estimate is based on current market data for similar retail roles in the Wasilla area and entry-level positions within large retail chains.

Benefits:

• 401(k) with employer match (eligibility requirements may apply)

• Employee Assistance Program (EAP)

• Medical coverage (eligibility requirements may apply)

• Dental coverage (eligibility requirements may apply)

• Vision coverage (eligibility requirements may apply)

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products and services

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but typically involve fewer than 40 hours per week. Work hours include nights, weekends, and early mornings, as specified by the store's operational requirements.

📝 Enhancement Note: The provided benefits are comprehensive for a part-time role, indicating Michaels' commitment to employee well-being. The salary estimate is based on general Alaskan retail wages for entry-level positions. Exact compensation will be determined during the hiring process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer focused on providing supplies and services for creative endeavors, including arts, crafts, and custom framing.

Company Size: Large (over 10,000 employees). This indicates a structured corporate environment with established processes and a significant operational footprint across North America.

Founded: 1973. With decades of experience, Michaels has a well-established brand presence and operational history in the retail sector.

Team Structure:

• The operations team within a Michaels store is typically structured around functional areas such as sales floor, custom framing, and stockroom.

• This role will likely report to a Store Manager or an Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead Framer.

• Collaboration is essential, involving frequent interaction with fellow sales associates, cashiers, and other department specialists to ensure seamless store operations and customer service. Methodology:

• Michaels emphasizes a customer-centric approach, utilizing methodologies like "Elevated ABC Deliver" to foster customer relationships and drive sales.

• Operational efficiency is maintained through adherence to Standard Operating Procedures (SOPs), inventory management systems, and visual merchandising guidelines.

• A focus on safety and shrink reduction is integrated into daily operations and employee training.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture appears to be a blend of creative passion and operational discipline. For operations professionals, understanding how creative services (like framing) integrate with broader retail operations is key. The large company size implies established training programs and career paths.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, focused on executing specific tasks within the custom framing department and general store operations. It provides foundational experience in customer service, sales, and operational processes.

Reporting Structure: The Part-Time Framer will report to store leadership, likely a Department Manager or Store Manager, and work collaboratively with other store team members.

Operations Impact: This role directly impacts the customer experience by providing personalized framing solutions and contributing to overall store presentation and sales. Efficient execution of framing orders and customer service positively affects customer satisfaction and repeat business, indirectly contributing to revenue.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in advanced custom framing techniques, design principles, and operating specialized equipment.

• Sales Acumen: Develop consultative selling skills, learn about product features and benefits, and improve closing techniques.

• Operational Proficiency: Gain experience in retail inventory management, merchandising, visual displays, and omni-channel fulfillment.

• Leadership Potential: With demonstrated performance and commitment, potential to advance into roles such as Lead Framer, Assistant Department Manager, or other leadership positions within store operations.

📝 Enhancement Note: For an entry-level role, the growth path is primarily within the retail store operational hierarchy. Aspiring operations professionals can leverage this role to build a strong foundation in customer-facing operations and specialized service delivery.

🌐 Work Environment

Office Type: Retail Store Environment. The primary workspace is the retail sales floor and the dedicated custom framing area within a public retail store.

Office Location(s): Wasilla, Alaska. The store is located at 1851 E Parks Hwy.

Workspace Context:

• The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring adherence to safety protocols.

• The environment involves direct interaction with customers, requiring a friendly and professional demeanor at all times.

• Work areas include the climate-controlled retail floor and potentially less climate-controlled stock rooms, especially during truck unloads and stocking.

• Opportunities for collaboration exist with team members across all store functions.

Work Schedule: Part-time hours, including evenings, weekends, and early mornings, as dictated by store operating hours and business needs. Flexibility is often required to cover various shifts.

📝 Enhancement Note: The physical demands and varied work environment (climate-controlled sales floor vs. potentially less controlled stock rooms, specialized framing equipment) are key considerations for candidates. Understanding the need for flexibility in scheduling is also critical.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially a brief phone screen to assess basic qualifications and availability.

• In-Person Interview: Expect an interview at the store location. This will likely include behavioral questions about customer service, problem-solving, and teamwork. You may be asked to demonstrate basic measuring skills or discuss your understanding of framing.

• Skills Assessment: A practical assessment might be part of the process, involving basic measuring tasks or a discussion about operating equipment.

• Final Interview: Potentially with the Store Manager or Assistant Store Manager to discuss fit with the company culture and overall expectations.

Portfolio Review Tips:

• While a formal portfolio isn't standard for this role, be prepared to discuss specific examples from previous work or school projects that demonstrate your skills in:

  • Customer Service: How you've handled challenging customer interactions or gone above and beyond.
  • Problem-Solving: Situations where you identified an issue and implemented a solution.
  • Attention to Detail: How you ensure accuracy in tasks involving measurements or specifications.
  • Teamwork: Examples of collaborating effectively with colleagues.

• If you have any visual examples of framing or design work (even personal projects), be ready to share them to showcase your creative aptitude and attention to detail. Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where you need to understand their framing needs and offer solutions.

• Problem-Solving: Prepare for questions like, "What would you do if a customer was unhappy with their framing order?" or "How would you handle a stock discrepancy?"

• Operational Knowledge: Review basic retail operations concepts like merchandising, stocking, and cash handling.

📝 Enhancement Note: For this entry-level role, the focus will be more on assessing potential, attitude, and basic competencies rather than a formal portfolio. Demonstrating enthusiasm, a willingness to learn, and a customer-first mindset will be paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Proficiency or ability to learn to operate specialized framing machinery, including mat cutters, saws, and assembly tools.

• Glass Cutter: Skill in using a glass cutter for precise glass sizing.

• Heat Press: Understanding of how to operate a heat press for specific framing applications.

• Point of Sale (POS) System: Experience or ability to quickly learn the Michaels POS system for sales transactions, order entry, and customer management.

• Basic Computer Skills: Familiarity with Windows-based operating systems and standard office software for tasks like email and internal communications.

Analytics & Reporting:

• Basic understanding of sales performance metrics relevant to the framing department (e.g., units sold, average transaction value), though formal analysis is unlikely at this level. CRM & Automation:

• The POS system likely integrates basic customer data for order tracking and loyalty programs. Omni-channel processes may involve interaction with online order management systems.

📝 Enhancement Note: The technology stack is specific to a retail and custom framing environment. The emphasis is on hands-on equipment operation and POS system proficiency. Training will likely be provided for specific tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through friendly service, creative solutions, and efficient order fulfillment.

• Creativity & Passion: Embracing the joy of creativity and celebrating customer projects.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Collaborating positively with colleagues and fostering an inclusive environment for all.

• Efficiency & Accountability: Adhering to operational standards, SOPs, and personal responsibilities to ensure smooth store functioning.

Collaboration Style:

• The team operates on a collaborative model, where associates support each other across departments to meet customer needs and operational goals.

• Open communication is encouraged, especially regarding customer inquiries, operational challenges, and inventory needs.

• Cross-functional support is common, such as sales associates assisting with stocking or framing associates helping on the sales floor during busy periods.

📝 Enhancement Note: The company values emphasize a blend of creative passion and operational execution. Candidates who can demonstrate both a customer-centric approach and a commitment to following processes will align well with the team culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while ensuring timely and high-quality production of framing orders.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes requiring creative problem-solving.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools that require dexterity and care.

• Pace of Retail: Adapting to the fast-paced retail environment, especially during peak seasons, truck unloads, and busy sales periods.

Learning & Development Opportunities:

• Framing Craftsmanship: Intensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Engagement: Development of consultative selling skills and customer relationship management.

• Retail Operations: Hands-on experience in merchandising, inventory control, POS operations, and omni-channel fulfillment.

• Product Knowledge: Deepening understanding of art, photography, and display standards relevant to framing.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized service component. The growth opportunities are geared towards developing expertise in custom framing and broader retail operations, offering a clear path for skill enhancement.

💡 Interview Preparation

Strategy Questions:

• Customer Service Focus: "Describe a time you went above and beyond to help a customer. How did you ensure their satisfaction with the solution?"

• Problem-Solving: "Imagine a customer is unhappy with their framing order. What steps would you take to address their concerns?"

• Operational Adherence: "How do you ensure accuracy when following detailed instructions or procedures, like those for custom framing orders?"

• Teamwork: "Tell me about a time you had to work with a colleague to achieve a common goal. What was your role?"

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing role?"

• "How do you contribute to a positive and inclusive work environment?"

• "What does 'fueling the joy of creativity' mean to you in a retail context?" Portfolio Presentation Strategy:

• Since a formal portfolio is less common, focus on preparing concise, impactful stories for behavioral questions.

• For example, if asked about attention to detail, describe a specific instance where your meticulousness prevented an error or ensured a high-quality outcome in a previous role or project.

• Be ready to discuss your understanding of basic measuring principles and how you would apply them to custom framing orders.

📝 Enhancement Note: Interview questions will likely focus on behavioral competencies, customer service aptitude, and basic operational understanding. Preparing specific examples using the STAR method (Situation, Task, Action, Result) will be highly beneficial.

📌 Application Steps

To apply for this part-time framer position:

• Visit the Michaels Careers website or the provided Workday link to submit your application online.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Emphasize skills like attention to detail, basic measuring, and computer proficiency.

• Portfolio Readiness: While not a formal portfolio, be prepared to discuss specific examples of your work ethic, problem-solving abilities, and customer service successes during the interview.

• Interview Preparation: Practice answering behavioral and situational questions related to customer interactions, problem-solving, and teamwork. Research Michaels' values and their approach to custom framing.

• Company Research: Familiarize yourself with Michaels' commitment to creativity, customer service, and their operational standards. Understand the importance of the custom framing department to their overall business.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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