Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Spring-6545 N Grand Pkwy W, Ste 100, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-04-16

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service and build relationships to drive custom framing sales and production.

• Execute Standard Operating Procedures (SOPs) and company programs to ensure operational compliance and maintain store standards.

• Manage inventory and merchandising for the ready-made frame department and other assigned areas, ensuring a well-stocked and visually appealing store.

• Operate the cash register, handle transactions accurately, and support omni-channel processes to enhance the customer shopping experience.

• Contribute to essential store operations including truck unloads, stocking, and maintaining a safe, clean, and clutter-free environment.

📝 Enhancement Note: While the title is "Framer," the responsibilities clearly indicate a customer-facing retail role with a strong emphasis on sales, service, and general store operations, rather than a pure production framing role. The "Part Time" aspect suggests a focus on supporting existing operations and customer engagement during specific shifts.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage with customers to understand their framing needs and provide expert design consultations.
  • Utilize Elevated ABC Deliver methodology to build strong customer relationships and drive custom framing sales.
  • Achieve personal sales and production targets through effective consultation and solution-selling.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to meet their creative project needs.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Sales In, Stock Out), and directed replenishment processes to ensure optimal stock levels and visual presentation.
  • Ensure all assigned areas are clean, clutter-free, and well-merchandised to facilitate customer shopping and operational efficiency.
  • Participate actively in the truck un-load and stocking processes, adhering to company standards and timelines.

• Operational Compliance & Safety:

  • Adhere strictly to Standard Operating Procedures (SOPs) and all company programs to ensure compliance with applicable laws and requirements.
  • Support and actively participate in shrink and safety programs, maintaining a safe work environment for both team members and customers.
  • Operate framing equipment and glass cutters safely and efficiently according to established protocols.

• Transaction Processing & Omni-Channel Support:

  • Accurately operate the cash register and execute all cash handling procedures to company standards.
  • Assist with and support omni-channel processes, ensuring a seamless experience for customers utilizing online and in-store services.

• Teamwork & Collaboration:

  • Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive and professional demeanor.

  • Demonstrate commitment to organizational vision and values, serving as a positive role model for others.

📝 Enhancement Note: The responsibilities blend direct customer interaction, sales, operational tasks, and compliance. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured approach to customer engagement and consultative selling within the framing context.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing role, preferably in a retail environment.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic inventory management software, and potentially design software interfaces.

• Basic Measuring Skills: Precision in measuring artwork, mats, and frame materials is critical for accurate custom framing.

• Equipment Operation: Proficiency or ability to learn to operate framing equipment (e.g., mat cutters, framing tools) and glass cutters safely.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions.

• Sales Acumen: Ability to identify sales opportunities and effectively present framing solutions that meet customer needs and budgets.

• Communication Skills: Clear and concise verbal communication for customer interactions and team collaboration.

• Attention to Detail: Crucial for accurate order fulfillment, precise measurements, and quality craftsmanship.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, understanding store operations, merchandising, and customer flow.

• Sales Experience: Proven track record of selling products or services, particularly in a consultative or design-oriented context.

• Art & Design Aptitude: Basic understanding of design principles, color theory, and aesthetic composition to assist customers with framing choices.

• Experience with Framing Equipment: Hands-on experience with mat cutters, framing tools, or similar equipment.

📝 Enhancement Note: The "Entry Level" designation combined with "basic computer skills and basic measuring skills" as minimum requirements suggests that the company provides training for specific framing equipment and processes. The preferred skills highlight a desire for candidates with prior retail or sales experience to accelerate their contribution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level, part-time role, candidates are encouraged to highlight relevant past experiences demonstrating the following:
  • Customer Interaction Examples: Anecdotes showcasing successful customer service interactions, problem-solving, or consultative selling.
  • Process Adherence: Instances where you followed specific procedures or SOPs to ensure quality and consistency in your work.
  • Efficiency Improvements: Examples of how you contributed to making tasks more efficient or organized in previous roles.
  • Sales Achievement: Any quantifiable results or achievements related to sales targets or customer satisfaction.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to:
  • Workflow Design: How they would approach understanding and executing a defined workflow for custom framing orders, from consultation to completion.
  • Implementation & Automation: While this role is not focused on automation, understanding how to follow established processes and use available tools efficiently is key.
  • Measurement & Analysis: Familiarity with tracking personal sales performance or contributing to team metrics through accurate order processing and customer engagement.

📝 Enhancement Note: For an entry-level, part-time retail position like this, a formal portfolio is less critical than demonstrating relevant soft skills and a willingness to learn. The focus will be on how candidates articulate their past experiences in relation to the core responsibilities and required skills.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail position, the salary is likely to be at or slightly above minimum wage for the Spring, Texas area. Based on current market data for entry-level retail associates with framing responsibilities in this region, an estimated range would be $12.00 - $15.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available, with specific eligibility criteria likely based on hours worked and tenure.

• Paid Time Off (PTO): Accrued PTO is provided for eligible team members.

• Employee Discounts: Significant discounts on Michaels products, which can be a substantial perk for creative individuals.

• Tuition Assistance: Support for continuing education and skill development.

• Other Benefits: The company mentions "much more," which could include retirement savings plans (e.g., 401k), employee assistance programs, and potential for advancement.

Working Hours:

• This is a part-time position, meaning hours will vary but are expected to be less than 40 hours per week.

• The role requires flexibility to work nights, weekends, and early mornings, aligning with typical retail operating hours.

📝 Enhancement Note: The salary range is an estimation based on typical entry-level retail roles in the specified geographic area and the added complexity of custom framing duties. Actual compensation will vary based on experience, specific location, and company policy.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Michaels operates over 1,300 stores across North America, employing a large workforce. This indicates a structured corporate environment with established processes and a significant retail footprint.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a deep understanding of the arts and crafts market.

Team Structure:

• Store Level: Typically includes a Store Manager, Assistant Store Managers, Team Leads, and Retail Associates (which would include this Framer role).

• Departmental Focus: Within the store, there's a dedicated Custom Framing department, implying a specialized team or individuals responsible for this service.

• Cross-Functional Collaboration: Framers will collaborate with other store associates for general customer service, inventory, and operational tasks. They will also interact with customers directly for consultations and sales.

Methodology:

• Customer-Centric Approach: The emphasis on "building customer relationships" and "creating a memorable framing solution" highlights a focus on customer experience and satisfaction.

• Process-Driven Operations: Adherence to SOPs, compliance, and structured processes for sales, production, and inventory management are core to their operational model.

• Data-Informed Merchandising: Concepts like "Directed Replenishment" and managing "SISO" suggest a data-informed approach to inventory management and store presentation.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' scale and long history mean that operational processes are well-defined. For a Framer role, this translates to clear guidelines for customer interaction, sales, production, and store upkeep. The culture likely balances creative expression with retail efficiency.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with a Specialized Function (Custom Framing). This role is a foundational position within the retail operations structure, focusing on direct customer engagement and a specific service offering.

Reporting Structure: This role typically reports to a Store Manager or an Assistant Store Manager. In larger stores, there might be a dedicated Framing Department Manager or Lead.

Operations Impact: The Framer's impact is twofold:

• Revenue Generation: Directly contributes to store sales through custom framing consultations and sales of ready-made frames and art supplies.

• Customer Experience: Shapes the customer's perception of Michaels through personalized service, quality craftsmanship, and maintaining store standards.

Growth Opportunities:

• Skill Development: Deepen expertise in custom framing techniques, design consultation, sales, and customer relationship management.

• Advancement within Framing: Potential to move into a Framing Department Lead or Manager role, overseeing operations and staff within the framing department.

• Broader Retail Management: Transition into other store leadership roles such as Assistant Store Manager or Store Manager, requiring broader operational and people management skills.

• Cross-Functional Roles: Opportunities to gain experience in other areas of store operations, visual merchandising, or inventory management.

📝 Enhancement Note: For an entry-level, part-time role, the primary growth path is often within the store's operational hierarchy. Michaels' significant retail presence offers numerous opportunities for individuals to develop their careers within the company.

🌐 Work Environment

Office Type: Public retail store setting. This means the primary workspace is the sales floor, the custom framing department, and associated stock rooms.

Office Location(s): The specific store location is 6545 N Grand Pkwy W, Ste 100, Spring, TX. This is a retail environment, likely situated in a shopping center or commercial area.

Workspace Context:

• Climate Control: Public areas are climate-controlled. Some stock rooms may not be climate-controlled, requiring adaptability.

• Dynamic Environment: The work environment is fast-paced, with constant customer interaction and varying operational demands (e.g., busy holiday seasons, truck unloads).

• Tools & Equipment: Access to framing equipment, glass cutters, heat presses, cash registers, and inventory management systems.

• Team Interaction: Frequent collaboration with other store associates and direct interaction with a diverse customer base.

Work Schedule:

• Part-time hours, requiring flexibility to work nights, weekends, and early mornings.

• Schedules are typically set weekly or bi-weekly, with potential for adjustments based on business needs.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing customer interaction and operational tasks. Adaptability to varied conditions (climate control, busy periods) and flexible scheduling are key aspects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume for basic qualifications and alignment with the role's requirements.

• First Interview: May be a phone screen or an in-person interview with a hiring manager (e.g., Store Manager). This will focus on customer service experience, retail familiarity, and basic framing knowledge.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss how they would handle specific customer scenarios related to framing.

• Second Interview (if applicable): May involve meeting with additional store leadership or team members for cultural fit assessment.

• Offer: Extension of an offer contingent on background checks and successful completion of onboarding.

Portfolio Review Tips:

• Focus on Relevant Experiences: If you have any examples of custom work, design projects, customer consultations, or sales achievements, be prepared to discuss them. This could be from previous jobs, volunteer work, or personal projects.

• Showcase Problem-Solving: Discuss instances where you helped a customer solve a design or product-related problem.

• Highlight Process Understanding: Even without a formal portfolio, articulate how you approach tasks, follow instructions, and ensure quality.

• Quantify Achievements: If possible, use numbers to describe your accomplishments (e.g., "increased customer satisfaction scores by X%," "met X% of sales targets").

Challenge Preparation:

• Customer Scenario Questions: Be ready to answer questions like: "A customer wants to frame a valuable piece of art but has a limited budget. How would you help them?" or "How would you handle a customer who is unhappy with their custom framing order?"

• Product Knowledge: While training is provided, familiarizing yourself with the types of art, framing materials, and common design challenges can be beneficial.

• Behavioral Questions: Prepare to discuss past experiences related to teamwork, problem-solving, handling difficult customers, and working under pressure.

📝 Enhancement Note: For this role, the "interview process" is less about a formal portfolio review and more about assessing customer service aptitude, basic skills, and potential for learning. Candidates should be ready to speak about their experiences in a way that demonstrates these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters (e.g., Fletcher), framing saws, joining equipment (e.g., V-nailers), mounting tools.

• Glass Cutting Tools: Specific tools for cutting glass or acrylic to size.

• Heat Press: Potentially used for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

• POS System: Used for sales transactions, inventory lookups, and potentially customer order management.

• Inventory Management Software: For tracking stock levels of ready-made frames, mat boards, and other framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM) System: Likely used to track customer orders, preferences, and sales history, enabling personalized service and marketing.

• POS/Order Management Integration: Systems that connect POS transactions with framing order details and production schedules.

📝 Enhancement Note: Proficiency with specialized framing equipment is a key technical requirement. While advanced software skills aren't mandated, familiarity with POS systems and basic inventory tracking is expected. The company provides training on specific equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction, building relationships, and creating memorable experiences through creative solutions.

• Creativity & Passion: Embracing the joy of creativity and encouraging artistic expression in both products and customer interactions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Fostering a positive and inclusive work environment where team members support each other and treat everyone with respect.

• Efficiency & Compliance: Adhering to established procedures and operational standards to ensure smooth store operations and compliance.

Collaboration Style:

• Cross-Functional Integration: Working collaboratively with other store associates to ensure a cohesive customer experience across all departments.

• Process-Oriented Communication: Clear communication regarding customer orders, production timelines, and inventory needs.

• Knowledge Sharing: Willingness to share best practices in customer service, framing techniques, and operational efficiency.

📝 Enhancement Note: Michaels' culture is built around fostering creativity while maintaining operational excellence in a retail setting. The values emphasize customer relationships, quality, and teamwork, which are crucial for success in a customer-facing role like the Framer position.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also ensuring timely and high-quality custom framing production.

• Handling Diverse Customer Needs: Meeting the varied aesthetic preferences, budget constraints, and technical requirements of a wide range of customers.

• Managing Inventory Accuracy: Maintaining precise stock levels for framing materials, mats, and ready-made frames to prevent stock-outs or overstock.

• Adapting to Retail Demands: Working effectively during peak seasons, handling multiple customer requests simultaneously, and adapting to changing store priorities.

Learning & Development Opportunities:

• Framing Craftsmanship: Extensive training on custom framing techniques, materials, and design principles.

• Sales and Customer Service Skills: Development in consultative selling, relationship building, and conflict resolution.

• Retail Operations: Gaining practical experience in merchandising, inventory management, POS operations, and store upkeep.

• Potential for Advancement: Clear pathways for career progression within Michaels' retail management structure.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in custom framing and consultative sales, alongside foundational retail operations experience. Challenges are typical of a retail environment but are mitigated by company training and established processes.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer solve a problem or meet a specific need." (Focus on consultative approach and problem-solving)

• "How would you approach a customer who is unsure about their framing choices for a valuable piece of art?" (Highlight customer engagement, design consultation, and problem-solving)

• "Imagine a customer is unhappy with their custom framing order. How would you handle the situation?" (Assess conflict resolution and customer service recovery skills)

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in a framing role?" (Demonstrate alignment with company mission and role responsibilities)

• "How do you stay organized when managing multiple tasks or customer requests?" (Assess organizational skills and ability to follow processes)

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't expected, prepare to verbally describe 2-3 key experiences that showcase your customer service, sales, problem-solving, or attention to detail abilities.

• Scenario-Based Responses: Be ready to walk through how you would handle common customer interactions or operational tasks relevant to the role.

• Enthusiasm for Creativity: Express your interest in art, design, or crafting, as this aligns with Michaels' brand and the framing aspect of the role.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, a willingness to learn the craft of framing, and an understanding of retail operations. Behavioral and scenario-based questions will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "detail-oriented," and "problem-solving."

• Prepare for Behavioral Questions: Think of specific examples from past roles (even non-retail) that demonstrate your ability to handle customer interactions, manage tasks, and work as part of a team.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, especially their custom framing services, to show genuine interest.

• Practice Your "Elevator Pitch": Be ready to concisely explain why you're a good fit for the role, focusing on your customer service skills and eagerness to learn custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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