part time framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Pembroke, Ontario, Canada (15 Robinson Ln, Unit B)

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 19, 2026

Experience Level: Entry-level to 2 years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions for customers, leveraging design skills and elevated sales techniques to drive revenue and build lasting client relationships.

• Maintain a superior in-stock position and visually appealing store environment through effective merchandising and inventory management of ready-made frames and related materials.

• Operate as a key point of contact for customer inquiries, providing friendly and knowledgeable service to assist shoppers in finding products and solutions.

• Uphold operational excellence by adhering to Standard Operating Procedures (SOPs), safety protocols, and cash handling standards for all transactions.

📝 Enhancement Note: This role is explicitly part-time, focusing on customer interaction, sales, and the technical execution of custom framing services within a retail environment. While not a traditional "revenue operations" role, it involves direct contribution to company revenue through sales and efficient production, with a strong emphasis on customer experience and operational adherence.

📈 Primary Responsibilities

• Build and nurture customer relationships by acting as a Personal Designer, utilizing the Elevated ABC Deliver methodology to understand customer needs and create tailored Custom Framing solutions.

• Achieve and exceed sales and production targets by effectively presenting framing options, upselling complementary products, and ensuring high-quality, on-time order completion.

• Manage and maintain the ready-made frame department, ensuring optimal stock levels, product presentation, and efficient execution of SISO (Save In Store Only) and Directed Replenishment processes.

• Provide exceptional customer service by acknowledging all shoppers, assisting with product location, offering solutions, and ensuring a positive shopping experience.

• Execute all transactions accurately and efficiently through the operation of the cash register and adherence to strict cash handling procedures.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and completion within established budgets.

• Support company-wide shrink and safety programs by following all established protocols and maintaining a secure and hazard-free work environment.

• Collaborate effectively with team members, demonstrating acceptance, respect, and a positive attitude, even in challenging situations, to promote organizational values and a strong team dynamic.

• Assist with and execute Omni-channel processes as required, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities clearly delineate a dual focus: direct customer engagement and sales in the framing department, coupled with broader retail store operational duties. The emphasis on "Elevated ABC Deliver" and "Personal Designer" suggests a structured sales approach that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; specific higher education is not explicitly mentioned but could be beneficial for career advancement.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments and sales-oriented positions.

Required Skills:

• Basic computer skills for point-of-sale systems and potential inventory management software.

• Basic measuring skills essential for accurate framing and material selection.

• Proficiency in operating framing equipment and a glass cutter, ensuring safety and precision.

• Ability to engage customers, understand their needs, and offer suitable solutions (customer service and sales aptitude).

• Competence in cash handling and operating a cash register with accuracy.

• Understanding of merchandising principles to maintain an appealing retail space.

Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products and/or services, with a track record of meeting sales targets.

• Familiarity with inventory management systems and processes like SISO and Directed Replenishment.

• Artistic aptitude or a keen eye for design, beneficial for custom framing consultations.

📝 Enhancement Note: The requirements are geared towards individuals who can learn the technical aspects of framing and sales. The "0-2" years experience level indicates that extensive prior framing expertise isn't mandatory, but a strong aptitude for learning and customer interaction is.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to prepare examples of past work demonstrating their ability to translate customer needs into tangible solutions, particularly if they have relevant custom framing or design projects.

• Showcase instances where you successfully met sales targets or improved customer satisfaction through proactive engagement.

• Highlight any experience with visual merchandising or maintaining organized retail spaces.

Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them to daily tasks.

• Demonstrate an ability to follow workflows for order processing, from initial consultation to final product delivery.

• Be ready to explain how they would ensure quality control and timely completion of framing orders.

📝 Enhancement Note: For this specific role, the emphasis is less on a formal "portfolio" in the traditional sense and more on the candidate's ability to articulate their understanding of processes and their relevant skills during the interview. If a candidate has prior framing work, it would be advantageous to bring photos or a digital presentation.

💵 Compensation & Benefits

Salary Range: $17.85 - $20.75 per hour (CAD)

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as available for part-time Team Members.

Working Hours: Part-time, with work hours potentially including nights, weekends, and early mornings, as required by retail operational needs. The role is listed with an implicit expectation of approximately 40 hours per week if a full-time equivalent is considered, but actual hours will be part-time.

📝 Enhancement Note: The provided salary range is specific to the Pembroke, Ontario location and reflects part-time retail pay. The benefits listed are comprehensive for part-time roles, which is a significant draw for candidates seeking stable employment with perks. The explicit mention of "40 hours" in the raw data appears to be a default or placeholder and should be understood as an upper limit that will be significantly less for a part-time role; actual hours will vary based on store needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest specialty arts and crafts retail chain, offering a wide range of products and services for creative pursuits.

Company Size: Over 1,300 stores across 49 states and Canada, with a significant online presence and an additional framing merchandise manufacturer (Artistree). This indicates a large, established retail organization with robust operational structures.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a mature company with well-defined operational processes and a strong brand presence.

Team Structure:

• The operations within a Michaels store involve a hierarchy from Store Manager and Assistant Store Manager down to specialized roles like Framers, Cashiers, and Sales Associates.

• This role likely reports to the Framing Department Manager or a Shift Supervisor, with close collaboration among all store associates to ensure smooth daily operations.

Methodology:

• Michaels emphasizes customer-centric approaches, focusing on building relationships and providing solutions ("Elevated ABC Deliver," "Personal Designer").

• Operational efficiency is driven by adherence to Standard Operating Procedures (SOPs), including merchandising standards, inventory management (SISO, Directed Replenishment), and sales processes.

• A strong focus on safety and shrink reduction is integrated into daily operational practices.

Company Website: https://www.michaels.com/ and https://www.michaels.ca/

📝 Enhancement Note: The company culture is built around creativity, customer service, and operational efficiency. Candidates should align with these values, demonstrating enthusiasm for the arts and crafts sector and a commitment to providing excellent customer experiences within a structured retail framework.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to early-career role within the retail operations framework, specifically focused on the custom framing department. It presents an opportunity to gain foundational experience in customer service, sales, and specialized craft execution.

Reporting Structure: The Part-Time Framer typically reports to the Framing Department Manager or a designated Shift Supervisor. They will work closely with fellow sales associates and cashiers, forming part of the broader store team.

Operations Impact: While not directly managing large-scale operations, this role directly contributes to the store's revenue through custom framing sales and efficient production. High-quality framing services enhance customer loyalty and drive repeat business, positively impacting overall store performance and customer satisfaction metrics.

Growth Opportunities:

• Skill Development: Opportunity to become highly skilled in custom framing techniques, design consultation, and the operation of specialized equipment.

• Retail Advancement: Potential to move into senior framer roles, department management, or other leadership positions within Michaels stores, such as Assistant Store Manager or Store Manager, by demonstrating strong performance and leadership potential.

• Cross-Training: Possibility for cross-training in other store departments (e.g., cashier, general sales, visual merchandising) to broaden retail operational knowledge and increase internal mobility.

📝 Enhancement Note: The growth path from a Part-Time Framer is clearly defined within retail operations, emphasizing skill acquisition and progression to management or specialized roles within the company. Candidates should express interest in learning and developing within the Michaels ecosystem.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, requiring constant interaction with shoppers and team members.

Office Location(s): The specific store is located at 15 Robinson Ln, Unit B, Pembroke, Ontario, Canada. This is a physical retail location within a community accessible to customers.

Workspace Context:

• The primary workspace is the retail floor and the dedicated framing shop area.

• The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring careful operation.

• While most public areas are climate-controlled, some stock rooms may not be. Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

• The environment is collaborative, with frequent interaction among store associates to support customer needs and operational tasks.

Work Schedule: This is a part-time position. Work hours are flexible and will include nights, weekends, and early mornings, aligning with typical retail operating hours and customer traffic patterns.

📝 Enhancement Note: Candidates should be comfortable with a fast-paced, customer-centric retail environment that involves both customer interaction on the sales floor and hands-on work in the framing department. Flexibility in scheduling is a key requirement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: A face-to-face interview at the Pembroke store. This will likely involve meeting with the Store Manager or Framing Department Manager.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about how you would approach a customer consultation for custom framing.

• Situational Questions: Expect questions about customer service scenarios, handling difficult customers, teamwork, and problem-solving.

• Cultural Fit: Assessment of alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't mandatory, be prepared to discuss any relevant design, craft, or customer service projects you've completed.

• If you have photos of custom framing work you've done (even for personal projects), bring them to showcase your skills and aesthetic.

• Be ready to articulate how you've used your skills to solve problems or satisfy customer needs in previous roles.

Challenge Preparation:

• Prepare to discuss how you would handle a customer who is unsure about their framing choices or has a complex project.

• Think about how you would ensure accuracy and quality in a custom framing order.

• Be ready to explain how you would balance customer service duties with production tasks.

• Consider how you would contribute to a positive and collaborative team environment.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and a candidate's fit within the retail environment. Demonstrating a willingness to learn and a proactive approach will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools including mat cutters, frame saws, jointers, and potentially specialized cutting machines.

• Glass Cutter: Essential for precise glass or acrylic cutting for frames.

• Heat Press: May be used for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially tracking inventory.

• Inventory Management Software: Likely used for managing stock levels, processing orders (SISO, Directed Replenishment), and tracking product movement.

CRM & Automation:

• While a formal CRM might not be directly managed by this role, customer interactions and sales data contribute to the overall customer relationship management efforts of the store.

• Omni-channel systems that connect online and in-store orders and customer profiles.

📝 Enhancement Note: Proficiency with basic tools and equipment is crucial. Familiarity with retail POS systems and inventory management software will be advantageous. The role requires hands-on application of tools rather than complex software management.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: A core value that permeates the company, encouraging employees to embrace and foster creative expression.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and satisfaction.

• Integrity & Respect: Maintaining ethical standards, treating all individuals with acceptance and respect, and fostering a positive work environment.

• Operational Excellence: Adhering to SOPs, maintaining high-quality standards, and driving efficiency in all tasks.

• Teamwork: Collaborating effectively with colleagues to achieve common goals and support each other.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration between framers, sales associates, and management to ensure a smooth customer journey and efficient store operations.

• Process Improvement Feedback: Encouraging open communication regarding operational processes, with a willingness to suggest and implement improvements.

• Knowledge Sharing: A culture where team members share best practices in customer service, framing techniques, and operational efficiency.

📝 Enhancement Note: Candidates should demonstrate an alignment with Michaels' values, particularly a passion for creativity, strong customer service skills, and a collaborative spirit. The ability to work effectively within a team and contribute to a positive store atmosphere is highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Effectively managing time to complete custom framing orders accurately and on schedule while also providing attentive customer service on the sales floor.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Technical Learning Curve: Mastering the operation of framing equipment and glass cutters safely and efficiently.

• Physical Demands: The physical nature of the job, including standing for long periods and lifting heavy items, can be demanding.

Learning & Development Opportunities:

• Mastering Craftsmanship: Deepening expertise in custom framing techniques, design principles, and material selection.

• Sales and Customer Engagement: Developing advanced sales skills and the ability to consult with customers on creative projects.

• Retail Operations Management: Gaining exposure to broader retail management principles, inventory control, and visual merchandising.

• Continuous Improvement: Participating in training sessions and on-the-job learning to stay updated on new products, techniques, and operational best practices.

📝 Enhancement Note: This role offers a solid foundation in a specialized retail craft. The challenges are typical of hands-on retail roles, and the growth opportunities are geared towards developing both technical and interpersonal skills within the arts and crafts sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to help a customer who was unsure about their product choice. How did you guide them to a solution?" (Assesses customer service, sales acumen, and problem-solving).

• "How would you prioritize tasks if you had a framing order due soon, several customers waiting for assistance, and a truck delivery arriving?" (Evaluates time management, prioritization, and operational awareness).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Assesses passion for the brand, creativity, and role alignment).

• "How do you approach working as part of a team? Can you give an example of a time you collaborated effectively?" (Evaluates teamwork and interpersonal skills).

Portfolio Presentation Strategy:

• If discussing past projects, focus on the customer's need, your proposed solution, the execution process, and the final outcome (customer satisfaction, successful completion).

• Be prepared to talk about specific tools or techniques you used.

• For any customer service examples, emphasize empathy, active listening, and problem-resolution skills.

• Highlight any achievements related to sales targets or positive customer feedback.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a strong customer service ethic, a willingness to learn, and an understanding of retail operations. Being able to articulate your approach to customer interactions and task management will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Customization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Met Y% of sales targets").

• Portfolio Preparation: If you have any examples of custom framing work, design projects, or detailed customer service interactions, prepare to discuss them. Photos or visual examples (even from personal projects) can be very impactful.

• Interview Practice: Practice answering common retail interview questions, focusing on scenarios related to customer service, problem-solving, teamwork, and operational tasks. Be ready to articulate your understanding of the framing process and Michaels' customer-centric approach.

• Company Research: Familiarize yourself with Michaels' products, services, and brand values. Understand their emphasis on creativity and customer engagement. Research the specific store location if possible to show local awareness.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.