Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Phoenix, Arizona, United States (Phoenix-1925 E Camelback Rd Ste 132)

Job Type: PART_TIME

Category: Retail Operations / Art & Design Services

Date Posted: May 05, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This Part-Time Framer role focuses on creating custom framing solutions, directly impacting customer satisfaction and sales within a retail environment.

• Responsibilities include building customer relationships, executing sales, and ensuring the quality and timely production of framing orders, aligning with operational efficiency.

• The position demands adherence to Standard Operating Procedures (SOPs) for compliance, safety, and operational consistency, crucial for retail environments.

• Key functions involve maintaining visual merchandising standards in the ready-made frame department and supporting omni-channel processes to enhance the overall customer experience.

📝 Enhancement Note: While the job title is "Framer," the description indicates a broader retail associate role with a specialization in custom framing. The "Part Time" nature and emphasis on customer interaction suggest a role that blends sales, customer service, and production within a retail setting. The "0-2 years" experience level points to an entry-level opportunity.

📈 Primary Responsibilities

• Custom Framing Design & Sales: Engage customers to understand their framing needs, utilizing sales techniques and product knowledge to propose and sell custom framing solutions, directly contributing to revenue targets.

• Production & Quality Control: Accurately measure, cut, assemble, and finish framing orders according to customer specifications and quality standards, ensuring timely delivery and customer satisfaction.

• Customer Service Excellence: Provide friendly and helpful customer service by assisting shoppers in locating products, offering solutions, and creating a positive in-store experience.

• Visual Merchandising & Stock Management: Maintain the visual appeal and stock levels of the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and directed replenishment.

• Operational Compliance & Safety: Adhere strictly to Standard Operating Procedures (SOPs) for all operational tasks, including cash handling, safety protocols, and truck un-load/stocking processes, ensuring a safe and compliant work environment.

• Omni-Channel Support: Assist with and execute various omni-channel processes, such as online order fulfillment and customer pickup, to provide a seamless shopping experience across all channels.

• Cashiering & Transaction Processing: Operate the cash register efficiently and accurately, adhering to all cash handling and transaction processing standards.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer engagement, technical framing skills, and general retail operations. The phrase "Elevated ABC Deliver" suggests a specific sales and customer engagement methodology that candidates should be prepared to learn and implement.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated, it is a common prerequisite.

Experience:

• 0-2 years of experience in a customer-facing role.

• Experience in retail sales or a service-oriented environment is preferred.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic software, and potentially online order management tools.

• Basic Measuring Skills: Precision in taking measurements for custom framing orders is critical.

• Equipment Operation: Proficiency or ability to learn to operate framing equipment and a glass cutter safely and effectively.

• Customer Service: Ability to build customer relationships, understand needs, and provide solutions with a friendly and helpful demeanor.

• Sales Acumen: Aptitude for selling products and services, understanding customer needs, and closing sales.

• Cash Handling: Accuracy and integrity in managing cash transactions and operating a cash register.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store environment, understanding store operations and customer flow.

• Product Knowledge: Familiarity with art supplies, framing materials, and design principles is advantageous.

• Visual Merchandising: Understanding of how to present products attractively and maintain department standards.

• Omni-Channel Operations: Experience with processes related to online orders, buy-online-pickup-in-store (BOPIS), or ship-from-store.

📝 Enhancement Note: The "Minimum Type of experience" clearly outlines essential practical skills, while "Preferred Type of experience" indicates areas where candidates can differentiate themselves. The emphasis on basic measuring and equipment operation suggests that while prior framing experience isn't mandatory, a willingness and aptitude to learn these technical skills is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates are encouraged to highlight any relevant project work or personal projects that demonstrate their ability to execute detailed tasks with precision.

• Examples could include documentation of personal framing projects, showcasing design choices, materials used, and final outcomes.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to following Standard Operating Procedures (SOPs) for tasks like order processing, production, and customer interactions.

• The ability to articulate how they would learn and implement new processes, such as the "Elevated ABC Deliver" sales methodology, is important.

• If candidates have experience documenting workflows or processes in previous roles, this can be a valuable addition to their application narrative.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" will likely be demonstrated through discussions of past experiences and how candidates approach tasks, rather than a formal, curated portfolio of work. Highlighting an understanding of process adherence and a willingness to learn is key.

💵 Compensation & Benefits

Salary Range:

Based on similar part-time retail associate and framing positions in Phoenix, Arizona, a competitive hourly wage would likely range from $13.00 to $17.00 per hour. This estimate considers the entry-level nature of the role, the specific skills required (basic framing, customer service, sales), and the cost of living in Phoenix.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are offered, providing comprehensive coverage.

• Paid Time Off (PTO): Accrued paid time off for personal use, vacation, or sick days.

• Employee Discounts: Generous discounts on Michaels products, which can be a significant perk for individuals interested in arts and crafts.

• Tuition Assistance: Support for continuing education, aiding in professional and personal development.

• Other Perks: Potential for additional benefits as part of the broader Michaels Companies Inc. employee program.

Working Hours:

• This is a part-time position. Exact hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. Flexibility in working hours is expected.

📝 Enhancement Note: The salary range is an estimation based on industry benchmarks for similar roles in the specified location. The benefits listed are directly from the provided company information and are highlighted to appeal to candidates seeking part-time employment with comprehensive support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, custom framing, and home decor.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America, indicating a large-scale retail operation with a significant employee base. This size suggests structured processes and opportunities for exposure to various retail functions.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, emphasizing creativity and customer engagement.

Team Structure:

• Store-Level Operations: This role is part of a store team, likely including a Store Manager, Assistant Store Manager(s), and other part-time and full-time associates.

• Reporting: The Part-Time Framer will report to a designated supervisor, likely an Assistant Store Manager or a Framing Specialist/Lead, who oversees daily operations and production.

• Cross-Functional Collaboration: While primarily focused on the framing department and customer service, collaboration with other store associates for general store tasks, truck unloads, and omni-channel fulfillment is expected.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, particularly through the "Elevated ABC Deliver" methodology for personalized sales and service.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks, compliance, and operational efficiency.

• Data-Driven Insights (Implied): While not explicit for this role, large retail organizations typically leverage sales data, inventory metrics, and customer feedback to inform operations and merchandising strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's focus on creativity and its large retail footprint are key contextual elements. The mention of "Elevated ABC Deliver" is a specific operational methodology that candidates should research if possible.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within store operations. It serves as a foundational role for individuals looking to enter the retail sector or gain experience in customer service, sales, and specialized production tasks like framing.

Reporting Structure: The Part-Time Framer will report to a store management or department lead, receiving direct supervision and guidance on daily tasks and performance.

Operations Impact: This role has a direct impact on store revenue through custom framing sales and general retail sales. It also influences customer satisfaction and loyalty through exceptional service and quality product delivery, contributing to the store's overall performance and brand reputation.

Growth Opportunities:

• Skill Development: Opportunity to develop practical skills in custom framing, glass cutting, sales techniques, customer relationship management, and retail operations.

• Advancement: Potential to advance to roles such as Full-Time Framer, Framing Specialist, Sales Associate, Key Holder, or Assistant Store Manager within Michaels, depending on performance, initiative, and available opportunities.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail experience.

📝 Enhancement Note: The growth path within Michaels is typical for retail environments, offering opportunities to move into more senior or specialized roles based on demonstrated aptitude and commitment. The emphasis on skill acquisition is a key takeaway for career-minded individuals.

🌐 Work Environment

Office Type: This is a retail store environment, specifically a Michaels arts and crafts store. The work location is on-site within a public retail space.

Office Location(s): Phoenix-1925 E Camelback Rd Ste 132, Phoenix, Arizona. This location is a specific retail store within a commercial area.

Workspace Context:

• Customer Interaction Zone: Primarily involves interacting with customers on the sales floor and in the custom framing department.

• Production Area: The framing shop is a dedicated workspace equipped with framing equipment and a glass cutter, requiring a focus on precision and safety.

• Stock Room: May involve time in stock rooms for receiving and stocking merchandise, some of which may not be climate-controlled.

• Collaborative Environment: Work is performed as part of a store team, requiring interaction and cooperation with colleagues.

Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Must be available to work nights, weekends, and potentially early mornings.

• Work hours include time spent on the retail floor, in the framing shop, and potentially in stock areas.

📝 Enhancement Note: The work environment is dynamic, involving direct customer interaction, technical production tasks within a specific department, and general retail operations. The need for flexibility in working hours, including weekends and evenings, is a standard expectation in retail.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application review, followed by a phone screen or brief in-person interview to assess basic qualifications and enthusiasm.

• In-Person Interview: A more in-depth interview at the store location to discuss experience, skills, and fit with the team and company culture. Expect questions about customer service scenarios, sales approaches, and how you handle operational tasks.

• Skills Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss your approach to operating equipment.

• Onboarding: If successful, you will proceed through onboarding, including any necessary background checks and paperwork.

Portfolio Review Tips:

• Since a formal portfolio isn't a stated requirement, focus on articulating your capabilities through your resume and interview responses.

• Be prepared to discuss specific examples of projects or tasks where you demonstrated:

  • Attention to Detail: How you ensured accuracy in tasks like measuring, order fulfillment, or cash handling.
  • Problem-Solving: Situations where you encountered a customer issue or operational challenge and how you resolved it.
  • Sales & Customer Service: Instances where you successfully built rapport with a customer, recommended a product, or exceeded service expectations.
  • Process Adherence: Your understanding of and commitment to following established procedures.

Challenge Preparation:

• Customer Scenario Questions: Practice responding to "tell me about a time when..." questions related to customer service, sales, or handling difficult situations.

• Operational Understanding: Be ready to explain how you would approach learning new equipment or processes, demonstrating a willingness to learn and adapt.

• Company Research: Understand Michaels' mission ("fuel the joy of creativity"), its product offerings, and its position in the market. This shows genuine interest.

📝 Enhancement Note: For this role, interview preparation should focus on demonstrating practical skills, a strong customer service orientation, a willingness to learn technical tasks, and an understanding of retail operations. Highlighting any personal interest in arts, crafts, or DIY projects can be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specific machinery and tools used for cutting mats, assembling frames, and finishing orders. Candidates are expected to learn to operate these.

• Glass Cutter: Essential tool for precision cutting of glass or acrylic for frames.

• Heat Press: May be used for specific framing applications or material preparation.

Analytics & Reporting:

• Point of Sale (POS) System: Used for processing sales, managing customer transactions, and potentially tracking inventory.

• Basic Computer Skills: Implies use of internal systems for order management, scheduling, or employee communication.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology likely involves CRM principles for building and managing customer relationships, although a specific software may not be detailed.

• Omni-Channel Systems: Technology supporting online orders, inventory synchronization between online and physical stores, and customer pickup processes.

📝 Enhancement Note: The emphasis on specific framing tools like a glass cutter and framing equipment indicates that hands-on technical aptitude is a core requirement. Basic computer literacy and familiarity with POS systems are also standard.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels champions creativity, encouraging employees and customers to explore their artistic interests.

• Customer Focus: A strong emphasis on building customer relationships and providing exceptional service to ensure customer satisfaction and loyalty.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive work environment.

• Efficiency & Quality: Adhering to SOPs to ensure efficient operations and high-quality production, particularly in the framing department.

• Safety & Compliance: Maintaining a safe workplace for employees and customers and adhering to all company policies and legal requirements.

Collaboration Style:

• Supportive Team Environment: Encourages mutual support among team members, especially during busy periods or complex tasks.

• Process-Oriented: Collaboration often revolves around executing defined processes and SOPs to ensure consistency across the team and store.

• Customer-Driven Interactions: Team interactions are often shaped by the need to serve customers effectively, whether through direct sales, production, or general store support.

📝 Enhancement Note: The company culture is deeply rooted in its core mission of creativity, which permeates its operational values and team interactions. Candidates who align with these values will likely thrive in this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Successfully managing customer service, sales, custom framing production, and general store duties within a part-time capacity.

• Learning Technical Skills: Quickly mastering the operation of framing equipment, glass cutters, and production processes to meet quality and time standards.

• Customer Demands: Handling diverse customer needs, including complex framing requests and potentially challenging customer interactions, while maintaining composure and providing solutions.

• Pace of Retail: Adapting to the fast-paced nature of a retail environment, especially during peak seasons or promotional periods.

Learning & Development Opportunities:

• Framing Expertise: Developing specialized skills in custom framing, mat cutting, and art presentation.

• Sales & Customer Service Training: Enhancing abilities in consultative selling, relationship building, and problem-solving through the "Elevated ABC Deliver" program.

• Retail Operations Exposure: Gaining experience in visual merchandising, inventory management, cash handling, and omni-channel processes.

• Career Advancement: Potential pathways for growth into leadership or specialized roles within Michaels stores.

📝 Enhancement Note: The challenges presented are typical for entry-level retail roles with specialized duties. The growth opportunities highlight the potential for skill development and career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Tell me about a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you approach a customer who seems unsure about their framing needs?"

• Sales Approach: "Describe your experience with sales. How do you help customers find the right product?" or "What steps would you take to sell a custom framing solution?"

• Operational Execution: "How do you ensure accuracy in your work?" or "How would you prioritize tasks if you had multiple framing orders and customers waiting?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does creativity mean to you?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Since a formal portfolio is unlikely, prepare to discuss your experiences using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Highlight any personal projects (crafts, DIY, framing attempts) that demonstrate your attention to detail, creativity, and ability to follow instructions.

• Be ready to articulate your understanding of the importance of quality and accuracy in custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, customer-centricity, a proactive attitude, and a genuine interest in Michaels' mission and products.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight any experience in customer service, sales, retail, or hands-on tasks that involve precision and following instructions. Emphasize skills like measuring, operating equipment, or working with detailed projects.

• Prepare for the interview: Research Michaels' mission and values. Be ready to discuss your customer service approach, any sales experience, and your willingness to learn framing techniques. Practice answering behavioral questions using the STAR method.

• Showcase your interest: If you have a personal passion for arts, crafts, or DIY projects, be prepared to share how that aligns with Michaels' brand and the role.

• Highlight flexibility: Emphasize your availability for part-time work, including nights and weekends, as this is a key requirement for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---