Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Suwanee, Georgia, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 01, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This Part-Time Framer role focuses on delivering exceptional customer experiences through custom framing solutions, directly impacting sales and customer loyalty within a retail environment.

• Responsibilities include operating specialized framing equipment, managing inventory for the framing department, and contributing to overall store operations and merchandising standards.

• The position requires a blend of customer engagement, technical framing skills, and adherence to operational procedures to ensure quality and efficiency.

• This role is ideal for individuals with a creative aptitude and a strong customer service orientation looking for part-time employment in a dynamic retail setting.

📝 Enhancement Note: While the job title is "Part Time Framer," the responsibilities indicate a customer-facing retail role with a specialization in custom framing. The emphasis is on building customer relationships and driving sales through this specialized service, rather than solely production. The role requires operational adherence to SOPs and participation in broader store functions.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs and recommending appropriate custom framing solutions that align with their art and style.
  • Utilize the "Elevated ABC Deliver" methodology to engage customers, drive sales for custom framing services, and meet individual sales and production targets.
  • Provide friendly and proactive customer service, assisting shoppers in locating products and offering solutions to enhance their shopping experience.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality, ensuring timely delivery and adherence to customer specifications.
  • Operate framing equipment, including specialized machinery and a glass cutter, safely and efficiently.
  • Maintain the readiness and visual appeal of the ready-made frame department, including implementing SISO (Save In Store Only) and Directed Replenishment strategies.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Participate actively in truck un-load and stocking processes to maintain inventory levels and adhere to store standards.
  • Manage assigned areas, including merchandising and replenishment, to ensure a well-organized and in-stock store for customers.

• Transaction & Compliance:

  • Operate the cash register and execute cash handling procedures according to established standards.

  • Support company shrink and safety programs, contributing to a secure and efficient retail environment.

  • Assist with Omni channel processes, demonstrating flexibility in supporting various customer fulfillment methods.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/customer interaction and operational execution. The mention of "Elevated ABC Deliver" and "SISO and Directed Replenishment" suggests specific sales and inventory management methodologies that candidates should be aware of or prepared to learn.

🎓 Skills & Qualifications

Education:

Experience:

• Possess at least 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and basic computer applications for order processing and communication.

• Measuring Skills: Accurate measurement skills are crucial for custom framing orders, ensuring precise cuts and fittings.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including specialized machinery and a glass cutter.

• Customer Service Excellence: Proven ability to engage with customers, understand their needs, and provide solutions that foster satisfaction and loyalty.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately and securely.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations, merchandising, and customer flow.

• Sales Experience: Proven track record in selling products or services, with an ability to upsell and cross-sell custom framing solutions.

• Visual Merchandising: An eye for aesthetics and the ability to maintain visually appealing displays in the framing department.

• Inventory Management: Familiarity with basic inventory concepts, including stocking and replenishment.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly define the foundational and advantageous skill sets. The emphasis on "basic" skills suggests an openness to training for candidates with the right foundational aptitudes and customer service drive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates should be prepared to discuss their experience in customer-facing roles and any examples of creative problem-solving.

• Demonstrate an understanding of process adherence, referencing experience with Standard Operating Procedures (SOPs) or similar operational guidelines.

• Highlight any experience with inventory management or merchandising processes, showing an ability to maintain organized and well-stocked retail environments.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all framing, sales, and operational tasks.

• Ability to follow established workflows for order processing, customer communication, and inventory management.

• Familiarity with or ability to learn and execute specific company programs and methodologies, such as "Elevated ABC Deliver."

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio isn't expected. However, candidates should prepare to articulate their relevant experiences and operational awareness through their resume and interview responses, focusing on process adherence and customer-centric outcomes.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available.

• Paid Time Off (PTO): Accrued paid time off for eligible team members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for additional benefits as outlined by The Michaels Companies Inc. for part-time team members.

Working Hours:

• This is a part-time position, with work hours that may include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. The total weekly hours are not explicitly stated but will be less than a standard full-time role (typically under 30 hours per week for part-time). Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: Salary is estimated based on typical part-time retail roles in the Suwanee, GA area, considering the specialized framing skill, which may command a slightly higher entry wage than general retail associates. The inclusion of benefits like tuition assistance and employee discounts is noteworthy for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Specialty Retail (Arts and Crafts, Custom Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America)

Founded: 1973

Team Structure:

• This role is part of the in-store retail team, reporting to store leadership (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Collaboration is expected with fellow retail associates, particularly in customer service, sales, and inventory management.

Methodology:

• Emphasis on customer-centric service models, including the "Elevated ABC Deliver" approach for relationship building and sales.

• Adherence to Standard Operating Procedures (SOPs) for all operational tasks, ensuring consistency and compliance.

• Focus on visual merchandising and maintaining store presentation standards.

• Participation in truck un-load and stocking processes, reflecting a hands-on approach to inventory management.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in arts and crafts retail, with a strong emphasis on creativity and customer engagement. The company culture likely values a positive, helpful, and creative environment, with a structured approach to operations and customer service.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Specialist (Part-Time)

Reporting Structure: Reports to store management (e.g., Store Manager, Framing Department Manager). This role is a key contributor to the daily operations and customer experience within the framing department.

Operations Impact: Directly influences customer satisfaction and sales through skilled custom framing services and excellent customer interaction. Contributes to overall store performance by maintaining merchandising standards, assisting with inventory, and supporting sales goals.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and potentially advanced design consultation.

• Retail Advancement: Potential to move into roles with increased responsibility within the store, such as lead associate, keyholder, or department supervisor, depending on performance and availability.

• Cross-Training: Possibility of cross-training in other store departments, broadening retail operational experience.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles within Michaels' framing division or related creative industries.

📝 Enhancement Note: For a part-time, entry-level role, the primary growth path is within the retail store structure. Demonstrating strong performance in custom framing and customer service can open doors to supervisory roles or opportunities in other areas of the business.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated custom framing area.

Office Location(s): Suwanee - 3630 Peachtree Pkwy Ste 400, Suwanee, Georgia. The store environment is climate-controlled, though some stock rooms may not be.

Workspace Context:

• Work involves direct interaction with customers in a public retail space.

• The frame shop is a specialized area containing tools like a glass cutter and heat press, requiring careful attention to safety protocols.

• Opportunities for collaboration exist with other store team members during daily operations, stocking, and customer assistance.

Work Schedule: The role requires flexibility, with work hours potentially including nights, weekends, and early mornings. This schedule is typical for part-time retail positions to ensure adequate store coverage.

📝 Enhancement Note: The work environment is dynamic and customer-focused. Safety protocols, especially in the frame shop, are paramount due to the tools and materials used. Flexibility in scheduling is a key aspect of this part-time role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume focusing on relevant experience, skills (especially customer service, measuring, and basic computer/equipment operation), and availability.

• In-Person Interview: Typically includes meeting with store management. Questions will likely focus on customer service scenarios, problem-solving, understanding of the framing process, and motivation for the role.

• Skills Assessment: May involve a brief practical demonstration or discussion about operating framing equipment and understanding measurement.

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Since a formal portfolio isn't required, be prepared to discuss your "portfolio" of experiences.

• Case Studies (Verbal): Prepare examples of how you've:

  • Solved a customer problem in a retail setting.
  • Handled a difficult customer or situation successfully.
  • Contributed to sales or achieved a sales target.
  • Managed inventory or merchandising tasks.
  • Learned and operated new equipment or processes.

• Visual Aptitude: Be ready to discuss your appreciation for art, design, and aesthetics, which are relevant to framing.

Challenge Preparation:

• Be ready for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer needing a custom frame for a valuable piece of art?"

• Demonstrate an understanding of the importance of accurate measurements and quality craftsmanship in custom framing.

• Articulate your ability to adhere to company procedures and safety guidelines.

📝 Enhancement Note: For this role, preparation should focus on behavioral interview questions and demonstrating a strong customer service ethic, attention to detail, and a willingness to learn specialized framing skills.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, joining frames, and mounting artwork.

• Glass Cutter: Essential tool for precise glass sizing.

• Heat Press: Used in certain framing applications.

• Point-of-Sale (POS) System: For processing transactions, order entry, and customer management.

• Basic Computer Applications: For communication, training, and potentially order tracking.

Analytics & Reporting:

CRM & Automation:

• Experience with CRM systems is not explicitly required, but familiarity with customer databases or order management systems within a POS is helpful.

📝 Enhancement Note: Proficiency with these tools is a key requirement, particularly the framing equipment and POS system. Candidates with prior experience operating similar machinery or retail POS systems will have an advantage.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels fosters an environment that encourages creativity and supports customers in celebrating life's moments.

• Customer Focus: Prioritizing customer needs, providing solutions, and creating memorable experiences are central to the company's mission.

• Teamwork & Respect: Working collaboratively with colleagues, remaining positive, and treating others with acceptance and respect are expected values.

• Efficiency & Compliance: Adhering to SOPs, safety programs, and operational standards ensures smooth store functioning and compliance.

Collaboration Style:

• Expect to work closely with other store associates to assist customers, manage inventory, and maintain store appearance.

• Communication is key to ensuring smooth handoffs for customer orders and shared operational tasks.

• A willingness to help colleagues and contribute to a positive team atmosphere is essential.

📝 Enhancement Note: The culture emphasizes a blend of creative expression and structured operational execution. Team members are expected to be both customer-friendly and process-oriented.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales goals while also ensuring high-quality framing production within established timelines.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding various framing techniques and materials.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple preservation to complex design projects.

• Physical Demands: The role involves standing for long periods, lifting, and reaching, which can be physically demanding.

Learning & Development Opportunities:

• Framing Certification: Potential to gain expertise and potentially certifications in custom framing through on-the-job training and company resources.

• Sales Training: Development of sales techniques and customer engagement strategies through company programs like "Elevated ABC Deliver."

• Retail Operations Knowledge: Gaining comprehensive experience in various aspects of retail operations, including customer service, merchandising, and inventory.

• Product Knowledge: Deepening understanding of art materials, framing supplies, and design principles.

📝 Enhancement Note: The role offers a clear path to developing specialized skills in a creative retail niche, coupled with general retail operational experience.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to customer service. For example: "How would you help a customer who isn't sure what type of frame they want?" or "Describe a time you went above and beyond for a customer."

• Expect questions about your understanding of custom framing. You might be asked: "What do you think is important when framing a piece of art?" or "How would you ensure the quality of a framing order?"

Company & Culture Questions:

• Research Michaels' mission and values. Be ready to explain why you are interested in working for Michaels and how your values align with theirs.

• Questions about teamwork and collaboration are likely: "Describe a time you worked effectively as part of a team" or "How do you handle disagreements with colleagues?"

Portfolio Presentation Strategy:

• While no formal portfolio is required, structure your responses using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• For example, when asked about sales achievements:

  • Situation: Working at a previous retail job.
  • Task: To increase sales of a particular product line.
  • Action: I actively engaged customers, understood their needs, and recommended the product, highlighting its benefits.
  • Result: I exceeded my sales target for that product by 15% in one quarter.

• Be ready to verbally "walk through" your experience with framing equipment or similar tools, emphasizing safety and precision.

📝 Enhancement Note: Focus on demonstrating enthusiasm for creativity, a strong customer service ethic, attention to detail, and a proactive learning attitude.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service achievements, any experience with measuring or crafting, and any familiarity with retail operations or equipment handling. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "equipment operation."

• Portfolio Preparation (Verbal): Prepare specific examples using the STAR method to discuss your customer service successes, problem-solving abilities, and any relevant hands-on experience. Think about how you've learned new skills quickly.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on your ability to learn, your customer focus, and your attention to detail. Be ready to discuss your availability.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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