Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Tustin, California, United States

Job Type: Part time

Category: Retail Operations / Merchandising

Date Posted: 2026-10-02

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for delivering exceptional customer service within a retail environment, focusing on building relationships and creating memorable framing solutions.

• Executes sales and production goals through personalized design consultations and efficient order fulfillment for custom framing services.

• Maintains store presentation standards, including the ready-made frame department, and supports inventory management through stocking and replenishment processes.

• Operates point-of-sale systems with accuracy, adhering to cash handling procedures and supporting omni-channel initiatives.

• Contributes to a safe, clean, and clutter-free store environment by adhering to Standard Operating Procedures (SOPs) and company programs.

📝 Enhancement Note: This role is positioned within a retail operations context, emphasizing customer interaction, sales, and in-store presentation. The "Part Time Framer" title suggests a specialized function within the broader retail operations framework, requiring a blend of customer-facing skills and technical execution related to framing.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations for custom framing solutions, utilizing Elevated ABC Deliver methodologies.

• Achieve and exceed sales and production targets through effective customer engagement and the delivery of high-quality custom framing orders.

• Ensure custom framing orders are completed with meticulous attention to detail, meeting quality standards and adhering to production timelines.

• Maintain visual merchandising standards for the ready-made frame department, as well as other assigned areas, including SISO (Shop In-Store Only) and Directed Replenishment.

• Provide friendly and proactive customer service, assisting customers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked shopping environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure operational compliance and consistency.

• Actively support company shrink reduction and safety programs, contributing to a secure and efficient store operation.

• Interact positively and respectfully with colleagues, remaining composed and professional in challenging situations, and embodying the organization's vision and values.

• Participate effectively in truck un-load and stocking processes, ensuring adherence to truck standards and budget compliance.

• Operate the cash register accurately and execute cash handling procedures according to established standards.

• Acknowledge all customers, assist with product location, and provide effective solutions to their needs.

• Support and execute omni-channel processes as required, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities are heavily focused on customer interaction, sales generation, operational execution within a retail setting, and adherence to company procedures. The mention of "Elevated ABC Deliver" indicates a specific customer engagement methodology the company employs.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a requirement, indicating an emphasis on practical skills and on-the-job training.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in sales or service-oriented environments is preferred. Required Skills:

• Basic computer proficiency for operating systems and point-of-sale (POS) equipment.

• Fundamental measuring skills for accurate custom framing work.

• Ability to operate framing equipment safely and effectively.

• Proficiency in using a glass cutter.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Cash handling and transaction processing accuracy.

• Basic merchandising and visual presentation skills. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with custom framing processes and materials.

• Experience with heat press operation.

• Ability to perform tasks related to stocking and inventory management.

📝 Enhancement Note: The qualifications emphasize practical, hands-on skills and customer interaction abilities over formal education. The "0-2 years" experience level suggests this role is suitable for entry-level candidates, with a focus on developing specific operational and sales proficiencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer service interactions and problem-solving scenarios, highlighting relationship-building efforts.

• Examples of sales achievements and contributions to revenue growth within a retail or service context.

• Case studies demonstrating the ability to accurately measure and execute custom orders, showcasing attention to detail and quality output.

• Evidence of maintaining organized and well-presented retail spaces, reflecting merchandising and inventory management skills. Process Documentation:

• Examples of adherence to Standard Operating Procedures (SOPs) and company guidelines in previous roles.

• Workflow examples illustrating efficient task completion, particularly in customer service, sales, and order fulfillment processes.

• Demonstrated ability to follow established procedures for cash handling, inventory management, and store maintenance.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates are expected to be able to discuss their experience in terms of processes, customer service outcomes, sales results, and adherence to operational standards. This implies a need to prepare examples that demonstrate these capabilities, especially regarding custom framing and retail operations.

💵 Compensation & Benefits

Salary Range:

• $17.50 - $20.60 per hour. Benefits:

• 401(k) with employer match.

• Employee Assistance Program (EAP).

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Telemedicine services.

• Flexible Spending Accounts (FSAs).

• Commuter benefits.

• Tuition assistance.

• Adoption assistance.

• Various voluntary insurance options.

• Employee discounts on Michaels products. Working Hours:

• Part-time position.

• Work hours include nights, weekends, and early mornings.

• Potential for overtime compensation in accordance with state and local laws.

📝 Enhancement Note: The salary range is competitive for part-time retail positions, particularly those involving specialized skills like custom framing. The comprehensive benefits package, including a 401(k) with match and tuition assistance, offers significant value for part-time employees, suggesting a commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Large Enterprise (over 10,000 employees globally, based on Michaels Companies Inc. scale). This implies a structured environment with established processes and a wide customer base.

Founded: 1973. With a long history, Michaels has developed a strong brand identity and operational expertise in the arts and crafts sector.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or an Assistant Manager/Framing Supervisor.

• Collaboration is expected with fellow store associates, including cashiers, sales floor staff, and potentially other framers.

• Cross-functional interaction involves supporting various store functions, from customer service on the floor to back-of-house operations like stocking. Methodology:

• Emphasis on customer-centric approaches, using methodologies like "Elevated ABC Deliver" for relationship building and sales.

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and maintenance of standards.

• Focus on operational efficiency, including stocking, merchandising, and transaction processing.

• Commitment to safety and loss prevention programs.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture that balances creative expression with operational discipline. The "Part Time Framer" role is integral to the in-store customer experience, requiring individuals who are both personable and detail-oriented, capable of executing specific operational tasks within a larger retail framework.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level/Associate. This role is designed for individuals starting their careers or seeking part-time opportunities within retail operations, with a specific focus on custom framing services.

Reporting Structure: Typically reports to a Store Manager, Assistant Manager, or a designated Framing Supervisor within the retail store hierarchy.

Operations Impact:

• Directly impacts customer satisfaction and loyalty through personalized framing solutions and service.

• Contributes to store revenue through sales of custom framing and related products.

• Influences store presentation and operational efficiency through merchandising, stocking, and adherence to SOPs.

• Plays a role in loss prevention and maintaining a safe shopping environment. Growth Opportunities:

• Skill Development: Opportunities to become proficient in advanced custom framing techniques, material knowledge, and design principles.

• Retail Advancement: Potential to move into roles with increased responsibility, such as Lead Framer, Department Specialist, Assistant Store Manager, or Store Manager.

• Cross-Training: Exposure to various store operations, including visual merchandising, inventory management, and customer service across different departments.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles or certifications within the company's framing services.

📝 Enhancement Note: While this is an entry-level part-time role, Michaels provides a clear path for growth within its extensive retail network. The emphasis is on developing core retail operational skills, customer service excellence, and specialized framing expertise, which can serve as a foundation for future career advancement within the company.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic.

Office Location(s): Tustin, California (2807 Park Ave). The store is located in a public retail area, accessible to customers.

Workspace Context:

• Primarily operates on the retail sales floor and within the dedicated custom framing area of the store.

• The framing shop environment includes specialized equipment like a glass cutter and heat press, requiring careful handling and adherence to safety protocols.

• Work areas are generally climate-controlled, though some stock rooms might not be.

• Occasional outdoor work may be required for tasks such as retrieving shopping carts or during truck unloads. Work Schedule:

• Part-time.

• Flexible scheduling that includes nights, weekends, and early mornings to meet operational needs and customer demand.

• Potential for overtime based on business needs and local regulations.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding adaptability and a customer-first approach. The framing area presents unique operational considerations due to the tools and materials involved, necessitating a focus on safety and precision.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review, followed by a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: Candidates can expect a face-to-face interview at the store location. This will likely include behavioral questions focusing on customer service, teamwork, and problem-solving.

• Skills Assessment: May involve a practical demonstration or discussion of basic measuring skills and an understanding of operating framing equipment (if applicable). Candidates might be asked to discuss their approach to custom framing design or customer consultations.

• Manager Interview: A final interview with the Store Manager or Framing Supervisor to assess cultural fit, long-term potential, and alignment with Michaels' values.

Portfolio Review Tips:

• While a formal portfolio is not explicitly required, prepare to discuss specific examples from past experiences that demonstrate:

  • Customer Service Excellence: Instances where you went above and beyond to assist a customer or resolve an issue.
  • Sales Acumen: Examples of successful sales interactions, upselling, or achieving sales targets.
  • Detail Orientation: How you ensure accuracy in tasks, particularly in measurement or order processing.
  • Problem-Solving: Scenarios where you encountered a challenge and how you resolved it effectively.
  • Teamwork: Contributions to team success and positive collaboration.

• Be ready to articulate your understanding of custom framing and its value proposition for customers. Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "A customer wants a frame for a very unusual piece of art. How would you approach this?" or "How would you handle a customer who is unhappy with their custom framing order?"

• Operational Knowledge: Be ready to discuss your understanding of retail operations, such as merchandising, stocking, and cash handling.

• Company Values: Research Michaels' mission, values, and commitment to creativity. Be prepared to explain why you are a good fit for their culture.

📝 Enhancement Note: The application process is geared towards assessing practical skills, customer service aptitude, and cultural fit within a retail environment. Candidates should be prepared to provide concrete examples of their experiences that align with the responsibilities and requirements of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing equipment (specific types not detailed, but likely includes mat cutters, saws, jointers, and assembly tools).
  • Glass cutter for precise glass sizing.
  • Heat press (for specific mounting or finishing techniques).

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Basic Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

• Basic Computer Skills: For operating POS, potentially internal communication systems, or basic data entry.

Analytics & Reporting:

• While not a primary focus for this role, understanding basic sales reports and inventory levels from the POS system would be beneficial. CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a customer relationship management approach, likely supported by POS or a related system for tracking customer interactions and preferences.

📝 Enhancement Note: Proficiency in operating specialized framing equipment and glass cutters is a core technical requirement. Basic computer and POS system skills are also essential for daily operations. The role does not appear to require advanced analytics or complex automation tool knowledge.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: A core value at Michaels, encouraging a passion for arts, crafts, and helping customers celebrate life's moments.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and a welcoming environment.

• Teamwork & Respect: Fostering a collaborative atmosphere where team members support each other and treat everyone with acceptance and respect.

• Efficiency & Quality: Commitment to executing tasks accurately and on time, maintaining high standards in both production and store operations.

• Integrity & Safety: Adhering to company policies, ethical practices, and maintaining a safe work and shopping environment.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist each other across different store functions as needed, supporting sales floor, stockroom, and framing operations.

• Customer-Centric Problem Solving: Collaborating to find the best solutions for customer needs, especially for custom framing projects.

• Process Adherence: Working together to ensure all operational processes, from stocking to sales transactions, are completed according to company standards.

• Open Communication: Encouraging positive interactions and feedback among team members to improve overall store performance and customer experience.

📝 Enhancement Note: The team culture at Michaels emphasizes a blend of creative passion and operational discipline. Success in this role requires an individual who can thrive in a customer-facing, team-oriented environment, demonstrating both interpersonal skills and a commitment to operational excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, framing production, sales transactions, and general store tasks simultaneously in a fast-paced retail environment.

• Meeting Customer Expectations: Ensuring customer satisfaction with custom framing projects, which can be highly personal and subjective.

• Technical Skill Development: Mastering the operation of framing equipment and achieving consistent, high-quality results, especially for complex designs.

• Inventory Management: Maintaining adequate stock levels for framing materials and ready-made frames while minimizing waste and shrink.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, design principles, and equipment operation.

• Customer Service & Sales Skills: Development in consultative selling, relationship building, and conflict resolution within a retail context.

• Retail Operations: Gaining hands-on experience in merchandising, inventory control, POS operation, and store upkeep.

• Career Advancement: Clear pathways for promotion within Michaels' extensive retail network, from specialized associate roles to management positions.

📝 Enhancement Note: This role offers a solid entry point into specialized retail operations, providing opportunities to develop both technical framing skills and broader retail competencies. The challenges are typical of a hands-on retail position, with clear growth potential for motivated individuals.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you build rapport with customers, handle difficult customers, and go the extra mile to ensure satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Sales Approach: Prepare to describe how you would approach a customer interested in custom framing, from initial consultation to closing the sale. Discuss how you would upsell or recommend complementary products.

• Problem-Solving: Anticipate questions about how you would handle a situation where a customer is unhappy with a framing order, or how you would manage your time effectively when faced with multiple tasks.

Company & Culture Questions:

• Motivation: Why Michaels? Why the Part Time Framer role specifically? How do your skills and interests align with Michaels' mission to "fuel the joy of creativity"?

• Teamwork: Discuss your experience working as part of a team and how you contribute to a positive and productive work environment.

• Values Alignment: Be prepared to discuss how you embody values such as creativity, customer focus, and integrity in your work.

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't required, prepare to verbally present specific examples from your past experiences that showcase your skills and accomplishments. Focus on:

  • Customer Interaction Examples: Describe a time you helped a customer find the perfect framing solution or resolved a challenging customer service issue.
  • Sales Successes: Quantify your sales achievements if possible (e.g., "I consistently met or exceeded my sales targets for X product category").
  • Operational Efficiency: Discuss how you ensured accuracy in tasks like measuring or order processing.

• Demonstrate Enthusiasm: Show genuine interest in art, custom framing, and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, attention to detail relevant to framing, and a good cultural fit with Michaels. Using concrete examples and the STAR method will be key to articulating your qualifications effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any relevant technical skills (measuring, operating equipment), and experience with retail operations. Use keywords from the job description.

• Prepare Talking Points: Rehearse answers to common interview questions, focusing on specific examples from your past roles that demonstrate your capabilities in customer service, sales, and operational tasks.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and recent company news to show genuine interest and understanding.

• Practice Portfolio Examples: Mentally walk through 2-3 key experiences that showcase your ability to build customer relationships, achieve sales goals, and ensure operational accuracy. Be ready to discuss these in detail during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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