Part-time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Conroe, Texas, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-23

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build relationships by providing expert custom framing solutions.

• Execute sales and production targets within the custom framing department, adhering to quality standards and timelines.

• Maintain visual merchandising standards for the ready-made frame department and other assigned areas, ensuring product availability.

• Provide exceptional customer service, assisting shoppers with product location and offering solutions to meet their needs.

• Support overall retail operations, including inventory management, stock replenishment, and omni-channel processes.

📝 Enhancement Note: This role is positioned as a part-time, on-site position focused on customer interaction, sales, and production within the custom framing department of a retail environment. The emphasis is on building customer relationships and delivering quality framing solutions, alongside general retail operational duties.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized consultations, understanding their framing needs and preferences.

• Design and propose custom framing solutions, leveraging product knowledge and design principles to enhance customer artwork.

• Execute the complete framing order process, from initial consultation and order placement to production and final product delivery, ensuring high-quality craftsmanship and adherence to deadlines.

• Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, ensuring a safe and efficient work environment.

• Manage the visual presentation of the ready-made frame department, including displays, signage, and ensuring adequate stock levels through directed replenishment.

• Assist customers in locating products, answering inquiries, and providing solutions that contribute to a positive shopping experience.

• Process customer transactions accurately and efficiently using the cash register, adhering to all cash handling and security standards.

• Participate actively in truck unloading and stocking processes, ensuring adherence to Standard Operating Procedures (SOPs) and maintaining inventory accuracy.

• Support company-wide shrink and safety programs by following established protocols and reporting any concerns.

• Contribute to a positive and collaborative work environment by interacting respectfully with colleagues and promoting company values.

• Assist with omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as needed.

📝 Enhancement Note: Responsibilities highlight a dual focus on specialized custom framing services and general retail store operations. The role requires a blend of sales acumen, production skills, customer service, and adherence to operational procedures.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong aptitude for learning and following instructions is implied, typical for entry-level retail positions.

Experience:

• 0-2 years of experience in a relevant field, with a preference for retail or customer-facing roles.

• Demonstrated ability to learn and apply new skills, particularly in operational and customer service contexts. Required Skills:

• Basic computer skills for order processing and system navigation.

• Basic measuring skills essential for accurate framing and material selection.

• Proficiency in operating framing equipment and glass cutters.

• Ability to perform physical tasks, including standing for extended periods, lifting heavy boxes and frames, and reaching high shelves.

• Excellent customer service and interpersonal skills to build rapport and provide solutions.

• Cash handling and transaction processing capabilities.

• Ability to work effectively in a fast-paced retail environment.

• Availability to work weekends, as this is a stated requirement. Preferred Skills:

• Prior retail experience, particularly in a sales or customer-facing capacity.

• Experience in selling products or services, with a proven ability to meet sales goals.

• Familiarity with visual merchandising principles.

• Knowledge of art and framing techniques is a plus.

📝 Enhancement Note: The requirements emphasize hands-on skills and customer interaction. The preference for retail and sales experience suggests an opportunity for growth within the company for candidates demonstrating success in these areas.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their skills in:
  • Custom Framing Projects: Showcase examples of framing work, if any, emphasizing complexity, material choice, and aesthetic considerations.
  • Customer Service Successes: Anecdotes or examples of exceptional customer service that led to positive outcomes or repeat business.
  • Process Improvement Ideas: Any instances where a process was observed and potential improvements were identified, even if not implemented.
  • Sales Achievements: Quantifiable results from previous sales roles, if applicable.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss their ability to follow documented processes for:
  • Order Fulfillment: The steps involved in taking an order, producing the framed item, and delivering it to the customer.
  • Inventory Management: Procedures for stocking, receiving, and maintaining visual standards in departments.
  • Cash Handling: Protocols for operating a cash register, managing transactions, and securing funds.
  • Safety and Shrink Prevention: Adherence to company guidelines designed to minimize loss and ensure a safe working environment.

📝 Enhancement Note: For this entry-level role, the emphasis is less on a formal portfolio and more on demonstrating an understanding of and willingness to adhere to established retail and framing processes. Highlighting transferable skills from previous roles is key.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for part-time retail positions with specialized responsibilities like custom framing, and considering the entry-level experience requirement in Conroe, Texas, the estimated hourly wage would likely range from $12.00 to $16.00 per hour. This estimate is based on research of similar roles in the region, accounting for the specific skills required (framing equipment operation, customer service, sales) and the part-time nature of the position.

Benefits:

Michaels offers a comprehensive benefits package for eligible team members, which may include:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

• Paid Time Off (PTO) Working Hours:

• This is a part-time position. Specific hours will vary based on business needs and scheduling, but will include nights, weekends, and potentially early mornings.

• The role requires availability on weekends.

• Total weekly hours will be determined by scheduling, but are part-time.

📝 Enhancement Note: The salary estimate is based on general market data for similar roles in the Conroe, Texas area and the specified experience level. Benefits are comprehensive for a retail position, with many options available to eligible part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Michaels operates over 1,300 stores in North America, indicating a large, established retail presence with a significant workforce. This size suggests structured operational processes and opportunities for advancement.

Founded: 1973. With a long history, Michaels has established itself as a leader in the arts and crafts market, building a brand synonymous with creativity and celebration.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Manager(s), Shift Supervisors, and Team Members specializing in various departments like Custom Framing, and general sales floor associates.

• This Framer role would likely report to a Custom Framing Manager or a Store Supervisor, depending on the store's specific hierarchy.

• Cross-functional collaboration is essential, with the Framer interacting with all store departments and potentially with other creative specialists. Methodology:

• Data Analysis: While not a primary focus for this role, understanding sales data and inventory levels informs stocking and merchandising decisions.

• Workflow Planning: Adherence to SOPs ensures efficient workflow for custom framing orders and daily store operations.

• Automation: Limited automation is expected at the associate level, beyond POS systems and inventory management software. The focus is on efficient manual processes.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture likely emphasizes creativity, customer service, and teamwork within a structured retail environment. The large store footprint implies established operational frameworks and potential for career growth.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time role within the retail operations framework. It's designed for individuals starting their careers or seeking flexible employment, with a focus on specific operational tasks like custom framing production and customer service.

Reporting Structure: The Part-time Framer typically reports to a Custom Framing Manager or a Store Supervisor/Assistant Manager who oversees daily store operations.

Operations Impact: The role directly impacts customer satisfaction through quality custom framing and a positive shopping experience. It also contributes to store sales targets and operational efficiency through accurate order fulfillment and effective merchandising.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, materials, and sales, potentially leading to a full-time Custom Framing position or supervisor roles.

• Cross-Training: Potential to gain experience in other store departments, such as visual merchandising or inventory management, broadening operational skill sets.

• Leadership Potential: For high-performing individuals, there may be opportunities to advance into Shift Supervisor or Assistant Manager roles, requiring broader operational and team leadership skills.

• Specialization: Deepen expertise in custom framing, becoming a go-to specialist within the store or region.

📝 Enhancement Note: This role serves as a foundational stepping stone. Growth is likely within the retail store structure, focusing on mastering specific operational functions and demonstrating leadership potential.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic.

Office Location(s): The specific store is located at 361 S Loop 336 W in Conroe, Texas. This is a standard retail store location.

Workspace Context:

• The primary workspace includes the retail sales floor and the custom framing shop.

• The framing shop is equipped with specialized tools like glass cutters and a heat press, requiring careful operation.

• The retail floor requires constant engagement with customers and maintaining visual standards.

• Collaborative environment with team members, supervisors, and customers. Work Schedule:

• Part-time schedule, with hours determined by business needs.

• Must be available to work nights, weekends, and early mornings.

• Flexibility is beneficial, as retail needs can fluctuate.

📝 Enhancement Note: The work environment is active and customer-centric, with specific technical requirements for the framing shop. Weekend availability is a critical aspect of the schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be screened for basic qualifications, including experience with framing equipment, customer service skills, and weekend availability.

• Phone Screen/Initial Interview: A brief conversation to assess basic qualifications, availability, and interest in the role.

May include questions about customer service experience and ability to learn new skills.

• In-Person Interview: This will likely involve meeting with the store manager or framing supervisor. You may be asked to:

  • Discuss your experience with framing or similar technical skills.
  • Provide examples of excellent customer service.
  • Explain how you would handle common customer scenarios or challenges.
  • Demonstrate basic measuring or computer skills if applicable.
  • Discuss your availability and willingness to work weekends.

• Practical Assessment (Potential): Depending on the interviewer's discretion, you might be asked to demonstrate basic measuring skills or discuss how you would approach a simple framing task.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to:
  • Discuss Relevant Experience: Clearly articulate any past experiences with custom framing, DIY projects, art, or even detailed tasks from other retail jobs that demonstrate attention to detail and skill.
  • Showcase Customer Service Skills: Prepare specific examples of how you've gone above and beyond for customers, resolved issues, or built rapport.
  • Highlight Technical Aptitude: If you have experience with tools or equipment, be ready to describe your proficiency and safety awareness.
  • Demonstrate Enthusiasm: Express genuine interest in custom framing and creativity.

Challenge Preparation:

• Be ready to discuss hypothetical situations:

  • "A customer wants to frame a very unusual item. How would you approach this?"
  • "How would you handle a situation where a customer is unhappy with their framed item?"
  • "Describe a time you had to learn a new skill quickly for a job."

• Practice articulating your availability and willingness to work the required schedule.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and cultural fit for a retail environment. Emphasis will be on demonstrating learnability and a positive, customer-focused attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard equipment for custom framing, including:

  • Mat cutters/Mount cutters: For precise cutting of mat boards.
  • Glass cutters/Acrylic cutters: For sizing glass or acrylic glazing.
  • Frame assembly tools: Such as jointers, saws, and staple guns for constructing frames.
  • Heat Press: Potentially used for mounting or sealing applications.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Manual Tools: Hammers, screwdrivers, utility knives, etc., for various assembly and maintenance tasks.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and tracking sales.

• Inventory Management Software: Used for tracking stock levels, managing replenishment, and potentially for custom order fulfillment.

CRM & Automation:

• Customer Relationship Management (CRM) System (Basic): Likely integrated with the POS system to track customer preferences and order history for repeat business and personalized service.

• Order Management System: To track custom framing orders from placement through production to completion.

📝 Enhancement Note: Proficiency with specialized framing tools and a standard retail POS system is expected. Familiarity with inventory management systems is beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels encourages a culture that supports customers in their creative endeavors and celebrations.

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount.

• Teamwork: Collaboration and mutual support among team members are essential for store success.

• Quality & Craftsmanship: Maintaining high standards in production, especially in the custom framing department.

• Efficiency: Striving for efficient processes in daily operations, from stocking to customer service.

Collaboration Style:

• Cross-functional: Team members are expected to support each other across different departments, assisting with customer needs or operational tasks as required.

• Feedback-Oriented: Openness to feedback from supervisors and peers to improve performance and processes.

• Problem-Solving: Working together to resolve customer issues or operational challenges in a timely and effective manner.

📝 Enhancement Note: The culture emphasizes a blend of creative passion and operational discipline, driven by customer satisfaction and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Managing time effectively to complete custom framing orders while also attending to walk-in customers and general store duties.

• Learning Technical Skills: Mastering the operation of specialized framing equipment and techniques.

• Sales Pressure: Meeting sales goals for custom framing services in a part-time capacity.

• Physical Demands: The role requires standing for long periods and lifting heavy items, which can be physically demanding.

• Weekend Availability: Committing to weekend shifts is essential and can be a challenge for some.

Learning & Development Opportunities:

• Framing Mastery: Intensive training on custom framing techniques, design principles, and material selection.

• Sales Training: Developing skills in consultative selling and upselling custom framing packages.

• Retail Operations: Gaining broad experience in visual merchandising, inventory control, and customer service within a large retail chain.

• Potential for Advancement: Opportunities to move into more senior roles within the store or the framing department.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside valuable retail operational experience, with clear pathways for advancement within the company.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you prioritize tasks if you had a custom framing order due, a customer needing immediate assistance at the framing counter, and a truck delivery arriving?"

  • Preparation: Focus on customer-centricity, time management, and escalation procedures.

• Company & Culture Questions: "What interests you about working for Michaels, specifically in custom framing?"

  • Preparation: Research Michaels' mission, values, and products. Emphasize your passion for creativity, art, or customer service.

• Problem-Solving: "A customer is unhappy with the final framing of their artwork. How would you handle this situation?"

  • Preparation: Use the STAR method (Situation, Task, Action, Result) to describe how you'd investigate, empathize, find a solution, and ensure customer satisfaction. Company & Culture Questions:

• "Describe your experience with customer service. What makes for excellent customer service in a retail environment?"

  • Preparation: Prepare specific examples of positive customer interactions and highlight your communication and problem-solving skills.

• "How do you handle working under pressure or with tight deadlines?"

  • Preparation: Discuss your organizational skills, ability to stay calm, and focus on quality.

• "What are your strengths and weaknesses related to this role?"

  • Preparation: Be honest about weaknesses but frame them in terms of how you are working to improve them. Highlight strengths relevant to framing, sales, and customer service. Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, focus on:

  • Articulating Your Experience: Clearly describe any relevant past projects, jobs, or even personal hobbies that demonstrate your aptitude for detail, craftsmanship, or customer interaction.
  • Showcasing Your Learning Ability: Emphasize your eagerness and capacity to learn new skills, especially technical ones like operating framing equipment.
  • Demonstrating Customer Focus: Use anecdotes to illustrate your ability to connect with customers and provide solutions.

📝 Enhancement Note: Interviews will assess practical skills, problem-solving abilities, and cultural fit. Be prepared to discuss specific scenarios and demonstrate your understanding of customer service and operational priorities.

📌 Application Steps

To apply for this Part-time Framer position:

• Visit the Michaels Careers website or the provided Workday job link to submit your application.

• Resume Optimization: Tailor your resume to highlight any experience with tools, crafting, customer service, sales, or detail-oriented tasks. Quantify achievements where possible.

• Portfolio Preparation (Conceptual): While not a formal portfolio, be ready to discuss any personal projects, DIY framing, or relevant past work that showcases your skills and attention to detail.

• Interview Practice: Prepare for common retail interview questions focusing on customer service, problem-solving, and your availability. Practice articulating your interest in custom framing and Michaels.

• Company Research: Familiarize yourself with Michaels' products, services, and company culture. Understand their emphasis on creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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