Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Calgary, Alberta, Canada

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 27, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Will be responsible for building strong customer relationships through personalized framing solutions and exceptional service.

• Expected to drive sales and production targets by effectively utilizing sales techniques and product knowledge.

• Requires adherence to Standard Operating Procedures (SOPs) and company programs for compliance and operational efficiency.

• Must maintain a safe, clean, and well-merchandised store environment, contributing to overall operational excellence.

• Plays a key role in assisting customers with shopping, product location, and providing solutions that meet their creative needs.

📝 Enhancement Note: While this role is in retail, the emphasis on "creating a memorable framing solution for their art" and "personal designer by using Elevated ABC Deliver" suggests a need for consultative selling and design sensibility, which are transferable to GTM operations roles focused on customer solutions and value proposition articulation.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by understanding their needs and providing tailored custom framing solutions.

• Drive sales and production by effectively engaging customers, offering product recommendations, and closing sales.

• Complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.

• Maintain the ready-made frame department and assigned areas, including SISO (Ship-from-Store) and Directed Replenishment, to ensure product availability and visual appeal.

• Provide friendly and efficient customer service, assisting customers with locating products, answering inquiries, and ensuring a positive shopping experience.

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, regulations, and company policies.

• Support company-wide shrink and safety programs by following established guidelines and reporting any issues.

• Participate actively in truck un-load and stocking processes, ensuring standards are met and completed within budget.

• Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security.

• Assist with Omni-channel processes, such as online order fulfillment and in-store pickup, to provide a seamless customer experience.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales execution, and operational tasks. For operations professionals, understanding how these customer-facing activities directly impact revenue and operational efficiency is crucial. The emphasis on SOPs and compliance is a direct parallel to the need for rigorous process adherence in GTM operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred. Specific post-secondary education in design, art, or business is a plus but not required.

Experience: 0-2 years of experience in a customer-facing role, preferably in retail or a service-oriented environment. Experience in custom framing or art is a significant advantage.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potentially order management.

• Basic measuring skills for accurate framing and product sizing.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to build rapport and establish positive customer relationships.

• Basic sales acumen to identify customer needs and recommend solutions.

• Ability to work independently and as part of a team to achieve store objectives.

Preferred Skills:

• Previous retail sales experience, particularly in custom framing or art sales.

• Experience selling products and/or services to customers, with a proven ability to meet sales targets.

• Familiarity with design principles and aesthetic considerations for art presentation.

• Experience with POS systems and cash handling procedures.

• Ability to multitask and manage time effectively in a fast-paced environment.

📝 Enhancement Note: The required skills, particularly basic measuring, operating equipment, and customer engagement, are foundational. For operations roles, the "ability to operate framing equipment and glass cutters" can be metaphorically linked to proficiency with specific operational tools and systems. The preferred skills in sales and customer interaction directly map to understanding the end-customer in GTM operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight any previous work demonstrating attention to detail, problem-solving, or creative application in their resume or during the interview.

• Examples of successful customer interactions or sales achievements that showcase relationship-building and solution-oriented approaches are valuable.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs.

• Ability to describe how they would ensure quality and timeliness in completing custom framing orders.

• Understanding of how to maintain a clean, safe, and well-merchandised work area.

📝 Enhancement Note: For this specific role, the "portfolio" is less about formal documents and more about demonstrating practical skills and a process-oriented mindset. Operations candidates should translate this into how they would document and present their work on process improvements, system implementations, or data analysis projects.

💵 Compensation & Benefits

Salary Range: As a part-time position, the hourly wage is expected to be competitive within the Calgary retail market. Based on industry benchmarks for similar part-time retail associate roles in Calgary, Alberta, Canada, a typical range would be approximately CAD $16.00 - $20.00 per hour. This range can vary based on experience and specific availability.

Benefits:

• Health insurance (medical, dental, and vision) - Eligibility may depend on hours worked and employment status.

• Paid time off - Accrual typically based on hours worked.

• Tuition assistance - Often available for eligible team members to support continued education.

• Generous employee discounts on Michaels products.

• Potential for flexible scheduling to accommodate part-time availability.

Working Hours: This is a part-time position with variable hours. Availability is required for evenings, weekends, and daytime shifts. A specific requirement for Thursday mornings (3-7 am start time) is noted for inventory or operational tasks. The total weekly hours will likely be less than 30, but may approach 40 depending on business needs and employee availability.

📝 Enhancement Note: The salary estimate is based on typical part-time retail associate wages in Calgary, Canada, considering the specific responsibilities and experience level. Benefits listed are as per the job description, with notes on potential eligibility for part-time roles. The working hours highlight the need for flexibility, a common trait in many operations roles that require adaptability to business cycles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Michaels operates over 1,300 stores across North America, employing tens of thousands of individuals. This large scale implies established operational frameworks and a structured approach to retail management.

Founded: 1973, with headquarters in Irving, Texas. Michaels has a long history as a leading retailer in the creative space.

Team Structure:

• This role is part of the in-store retail team, likely reporting to a Store Manager or Assistant Manager.

• Collaboration is expected with fellow sales associates, department specialists (like framers), and management.

• The role involves direct interaction with customers, making customer experience a central focus of the team's efforts.

Methodology:

• Customer-Centric Approach: The core methodology revolves around building customer relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strong emphasis on following Standard Operating Procedures (SOPs) and company programs ensures consistent execution and compliance.

• Operational Efficiency: Tasks like stocking, merchandising, and inventory management contribute to the store's overall operational efficiency and customer experience.

• Sales-Driven Environment: The role is directly tied to driving sales and production targets.

Company Website: https://www.michaels.com/ and https://www.michaels.ca/

📝 Enhancement Note: The company's scale and established nature suggest that operational processes are well-defined. For operations professionals, understanding how a large retail organization executes its GTM strategy through its store-level operations provides valuable context. The "customer-centric" and "process-adherence" methodologies are key takeaways.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations framework. While focused on framing and customer service, it provides foundational experience in retail operations, sales, and customer relationship management.

Reporting Structure: The Part Time Framer typically reports to the Store Manager or Assistant Store Manager, who oversee all store operations and personnel.

Operations Impact: The role directly impacts store revenue through custom framing sales and overall customer satisfaction through excellent service. Efficiency in framing production and maintaining store standards also contributes to operational effectiveness.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, art consultation, sales, and POS operations.

• Advancement within Retail: Potential to move into full-time roles, lead roles within departments, or explore management positions within Michaels stores.

• Cross-Training: Possibility to gain experience in other store functions, such as merchandising, inventory, or customer service.

• Learning Operations Best Practices: Gaining hands-on experience with retail operations, inventory management, and customer engagement strategies.

📝 Enhancement Note: For operations professionals, this role represents an early stage in a career that can lead to broader operational responsibilities. The growth path highlights the importance of foundational retail operations experience and customer-facing skills, which are critical for understanding the end-to-end GTM process.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing department within a Michaels store.

Office Location(s): CAL-HARVEST HILLS, AB (Calgary-130 Country Village Rd NE Ste 315, Calgary, Alberta, Canada). This is a specific retail location.

Workspace Context:

• The environment is climate-controlled in public areas, with potential for less controlled conditions in stock rooms or during truck unloads.

• The framing shop involves specialized equipment like glass cutters and heat presses, requiring attention to safety.

• Work hours include nights, weekends, and early mornings, demanding flexibility.

• Opportunities for interaction with customers and team members are constant.

Work Schedule: Part-time, with required availability for evenings, weekends, and daytime shifts. Specific early morning availability on Thursdays is noted. The schedule will be variable and dependent on business needs and employee availability.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing customer interaction and operational tasks. For operations roles, understanding how physical store operations contribute to the overall customer experience and sales funnel is key. The need for flexibility in work schedule is a common characteristic across many operational roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and resume, followed by a brief phone screening to assess basic qualifications and availability.

• In-Person Interview: A face-to-face interview at the store location would typically assess customer service skills, problem-solving abilities, and cultural fit. This may include a brief practical assessment of measuring or framing knowledge.

• Situational Questions: Candidates may be asked about how they would handle specific customer scenarios or operational tasks.

• Availability Confirmation: A key part of the interview will be confirming the candidate's availability aligns with the store's needs, especially for evenings, weekends, and the specific Thursday morning requirement.

Portfolio Review Tips:

• While a formal portfolio isn't expected for this role, candidates can prepare by:
  • Highlighting any past projects or experiences that demonstrate attention to detail, problem-solving, or creative application in their resume.
  • Being ready to discuss examples of successful customer interactions or sales achievements.

Challenge Preparation:

• Candidates might be asked to demonstrate basic measuring skills or discuss how they would approach a customer looking for framing advice.

• Be prepared to discuss your understanding of safety procedures and maintaining a clean workspace.

• Emphasize your willingness to learn and adapt to new processes and equipment.

📝 Enhancement Note: The interview process for this role is focused on practical skills, customer interaction, and operational adherence. Operations candidates should draw parallels to how they would present their own operational projects, demonstrating problem-solving, attention to detail, and process adherence during an interview.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Framing Equipment: Including mat cutters, framing tools, and potentially specialized machinery for custom framing.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Basic Measuring Tools: Tape measures, rulers, etc.

Analytics & Reporting:

CRM & Automation:

• The POS system may have basic CRM functionalities for customer data.

• Omni-channel processes might involve integration with e-commerce platforms or inventory management systems.

📝 Enhancement Note: The technology stack is very hands-on and specific to a retail framing environment. For operations professionals, understanding the foundational tools used in a customer-facing role helps in appreciating the end-to-end customer journey and data flow from sales to fulfillment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive experience is paramount ("building customer relationships," "delivering friendly customer service").

• Quality and Craftsmanship: Emphasis on completing framing orders with a "high degree of quality."

• Safety and Compliance: Adherence to "Standard Operating Procedures (SOPs)" and "safety programs" is crucial for a secure and compliant work environment.

• Teamwork and Respect: Interacting with others in an "accepting and respectful manner" and promoting a positive team environment.

• Efficiency and Productivity: Contributing to sales and production results, and participating in stocking and merchandising to ensure operational flow.

Collaboration Style:

• Customer-Facing Collaboration: Working directly with customers to understand their needs and provide solutions.

• Internal Teamwork: Collaborating with colleagues on tasks like truck unloads, merchandising, and supporting overall store operations.

• Adherence to Management Direction: Following instructions from supervisors regarding SOPs, programs, and daily tasks.

📝 Enhancement Note: The company values emphasize customer service, quality, safety, and teamwork. Operations professionals can relate these to the importance of clear communication, process discipline, and a collaborative approach to achieving GTM objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing production, sales, and general store upkeep in a part-time capacity.

• Meeting Sales Targets: Consistently driving sales for custom framing and other products.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and operating machinery, which can be physically demanding.

• Adaptability: Working various shifts, including evenings, weekends, and early mornings, requires flexibility.

• Learning New Skills: Mastering framing techniques, operating specialized equipment, and understanding product offerings.

Learning & Development Opportunities:

• Custom Framing Expertise: Developing specialized skills in design, matting, framing techniques, and material selection.

• Sales and Customer Engagement: Enhancing abilities in consultative selling, relationship building, and customer problem-solving.

• Retail Operations Fundamentals: Gaining practical experience in inventory management, visual merchandising, and POS operations.

• Team Collaboration: Learning to work effectively within a retail team to achieve common goals.

📝 Enhancement Note: The challenges and growth opportunities highlight the practical, hands-on nature of retail operations. For operations professionals, these translate to developing resilience, adaptability, and a deep understanding of the customer interface, which are invaluable for GTM strategy.

💡 Interview Preparation

Strategy Questions:

• How would you approach a customer who is unsure about the best framing solution for their artwork? (Focus on consultative selling, asking probing questions, and proposing options.)

• Describe a time you had to balance multiple tasks with competing deadlines. How did you prioritize? (Highlight time management, organization, and ability to meet operational demands.)

• What does "customer service" mean to you in a retail environment? (Emphasize going above and beyond, problem-solving, and creating positive experiences.)

Company & Culture Questions:

• Why are you interested in working at Michaels, specifically in custom framing? (Showcase passion for creativity, art, or customer service.)

• What do you know about Michaels' commitment to customer experience and quality? (Refer to company mission/values if researched.)

Portfolio Presentation Strategy:

• While no formal portfolio is required, be prepared to discuss:

  • Any past experiences where you demonstrated strong attention to detail or problem-solving skills.

  • Examples of successful customer interactions or sales achievements.

  • How you would ensure efficiency and quality in completing framing tasks.

📝 Enhancement Note: The interview questions focus on practical application of skills, customer interaction, and operational mindset. Operations candidates should prepare to articulate their process-oriented thinking, problem-solving methodologies, and ability to drive results, drawing from their own project experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Emphasize skills like attention to detail, problem-solving, and ability to follow procedures.

• Prepare for Situational Questions: Think about specific examples from previous roles that demonstrate your ability to handle customer requests, manage tasks, and ensure quality.

• Research Michaels: Understand the company's mission, values, and products. Familiarize yourself with the custom framing process and the importance of customer experience in retail.

• Confirm Availability: Be clear and upfront about your availability, especially regarding evenings, weekends, and the specific Thursday morning requirement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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