Part -time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Athens, Georgia, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-07-29

Experience Level: 0-2 years

🚀 Role Summary

• This role is focused on delivering exceptional customer experiences within a retail environment, specifically in custom framing.

• Key responsibilities include building customer relationships, creating memorable framing solutions, and ensuring store presentation standards are met.

• The position involves hands-on operation of framing equipment and adherence to Standard Operating Procedures (SOPs) for quality and compliance.

• It requires supporting broader store operations, including stocking, inventory management, and point-of-sale transactions.

📝 Enhancement Note: While the title is "Framer," the description indicates a broader retail associate role with a specialization in custom framing. This implies a need for strong customer service skills alongside technical framing abilities. The "Part time" designation suggests flexibility in scheduling.

📈 Primary Responsibilities

• Build strong customer relationships by understanding their needs and providing personalized custom framing solutions, utilizing the "Elevated ABC Deliver" methodology to drive sales and production.

• Execute framing orders with a high degree of quality and ensure timely completion to meet customer expectations and operational efficiency.

• Maintain the ready-made frame department, including the "SISO" (Single Item, Single Order) and Directed Replenishment processes, ensuring visual merchandising standards are met.

• Provide friendly and proactive customer service, assisting customers with product location, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and internal policies.

• Actively participate in and support shrink and safety programs to maintain a secure and safe working environment for both team members and customers.

• Engage positively and respectfully with colleagues, maintaining a positive attitude even in challenging situations, and serving as a role model by embodying the organization's vision and values.

• Assist in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management within budget.

• Operate the cash register accurately and efficiently, executing cash handling procedures to company standards.

• Acknowledge all customers promptly, assist them in locating products, and offer appropriate solutions to their needs.

• Support and execute Omni-channel processes, such as Buy Online, Pick Up In-Store (BOPIS) and ship-from-store, to enhance the customer shopping experience.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail associate tasks. Emphasis on "Elevated ABC Deliver" suggests a sales-driven approach to custom framing consultations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated, it's a common prerequisite for many roles.

Experience:

• 0-2 years of experience in a customer-facing role is ideal, with a focus on developing skills in sales and service.

• Experience in a retail environment is preferred, offering familiarity with store operations and customer engagement.

• Prior experience selling products and/or services is a significant advantage, demonstrating an ability to understand customer needs and close sales. Required Skills:

• Basic computer skills for system navigation, order entry, and potential point-of-sale (POS) operations.

• Basic measuring skills essential for accurate custom framing projects and material selection.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation, with a focus on building rapport and providing solutions.

• Ability to adhere to and execute Standard Operating Procedures (SOPs) and company policies.

• Physical stamina to stand for long periods, lift heavy items, and perform bending, reaching, and stretching motions. Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized product sales environment.

• Experience in art or craft retail, providing an understanding of customer projects and materials.

• Familiarity with visual merchandising principles to maintain department appearance.

• Basic understanding of inventory management and stocking procedures.

• Experience with Omni-channel retail processes (e.g., BOPIS, ship-from-store).

📝 Enhancement Note: The "0-2 years" experience level suggests that while prior framing experience isn't mandatory, a strong aptitude for customer interaction and a willingness to learn technical skills are key. Basic computer and measuring skills are foundational for the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects, custom framing examples, or sales achievements in their resume or during the interview.

• Demonstrating an understanding of process adherence and quality control in previous roles will be beneficial.

• Any examples of problem-solving or customer solution development, particularly in a retail or service context, can serve as a proxy for portfolio items.

• Evidence of ability to follow instructions and execute tasks efficiently is crucial. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and how they ensure quality and consistency in their work.

• Familiarity with process workflows for customer ordering, production, and fulfillment in a retail setting is advantageous.

• The ability to describe how they would approach learning and implementing new processes or operating new equipment will be assessed.

📝 Enhancement Note: For an entry-level part-time framer role, a formal portfolio is unlikely to be a strict requirement. The emphasis will be on demonstrating practical skills, a willingness to learn, and an understanding of process adherence through resume and interview dialogues.

💵 Compensation & Benefits

Salary Range:

Given the part-time nature, entry-level experience (0-2 years), and retail sector in Athens, Georgia, the estimated hourly wage for this position would likely fall between $11.00 and $15.00 per hour.

Methodology: This estimate is based on current market data for similar part-time retail associate roles in the Athens, GA area, considering factors such as cost of living, typical retail wages for customer-facing positions, and the specific skills required (basic framing, customer service, sales). The range accounts for variations based on the candidate's specific experience and performance during the interview process.

Benefits:

• 401(k) with employer match: Provides a savings opportunity for long-term financial planning.

• Employee Assistance Program (EAP): Offers confidential counseling and support services for personal and work-related issues.

• Medical coverage: Access to healthcare services.

• Dental coverage: Supports oral health.

• Vision coverage: Aids in maintaining eye health.

• Telemedicine services: Convenient remote access to healthcare professionals.

• Flexible spending accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter benefits: Potential pre-tax savings for transportation costs.

• Tuition assistance: Supports continued education and skill development.

• Adoption assistance: Financial support for employees building their families through adoption.

• Employee discounts: Significant savings on Michaels products, fostering a connection with the brand and its offerings.

• Access to partner discount programs: Additional savings opportunities through affiliated companies. Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but typically range from 15-25 hours per week.

• Work hours may include nights, weekends, and early mornings, requiring flexibility to meet store operational demands.

📝 Enhancement Note: The provided benefits are comprehensive for a retail role, with many becoming available based on eligibility and hours worked. The salary estimate is a data-driven approximation for the specified location and role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Michaels operates in the highly competitive arts and crafts retail sector, serving a broad customer base ranging from hobbyists and crafters to professional artists and individuals seeking custom framing solutions. The industry demands excellent customer service, product knowledge, and an engaging store environment.

Company Size: Over 1,300 stores in North America.

This large company size indicates a structured corporate environment with established operational procedures and career development pathways. For operations professionals, this can mean access to robust systems, training programs, and opportunities for advancement within a significant retail footprint.

Founded: 1973

With a long history, Michaels has established itself as a market leader. This longevity suggests stability, a deep understanding of its customer base, and a proven business model. The company's experience in adapting to market changes and consumer trends will likely influence its operational strategies.

Team Structure:

• Operations Team: The operations team within a Michaels store is typically led by a Store Manager, with Assistant Store Managers and potentially Shift Supervisors overseeing daily activities. The Framer role is part of the broader store team, contributing to overall operational efficiency.

• Reporting Structure: The Framer will report directly to the Store Manager or a designated supervisor responsible for framing and sales operations.

• Cross-functional Collaboration: This role requires close collaboration with other store team members, including sales associates, stock associates, and cashiers, to ensure a seamless customer experience and efficient store operations. Collaboration also extends to supporting Omni-channel fulfillment and maintaining store standards collectively.

Methodology:

• Data Analysis: While not directly responsible for deep data analysis, the Framer contributes to the data pool through sales transactions and customer interaction feedback, which informs inventory, merchandising, and sales strategies.

• Workflow Planning & Optimization: The role involves executing established workflows for framing orders, customer service, and stocking. Opportunities for suggesting minor process improvements within their scope of work may exist.

• Automation & Efficiency: The company likely utilizes POS systems and other retail management software to drive efficiency. The Framer's role is to effectively use these tools and follow processes designed for efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: The company's focus on "fueling the joy of creativity and celebration" suggests a culture that values creativity, customer engagement, and a positive atmosphere. The extensive store network implies standardized operational procedures.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time retail associate role focused on specialized customer service and production within a retail setting. It serves as a foundational position for individuals looking to gain experience in retail operations, customer engagement, and specialized craft/art services.

Reporting Structure: The Framer reports to the Store Manager or a designated supervisor (e.g., Custom Frame Manager, Assistant Store Manager). This direct reporting line ensures clear communication, task assignment, and performance feedback within the store hierarchy.

Operations Impact: While this role is individual contributor-focused, its impact on revenue is direct through sales of custom framing and related products. High-quality service and framing execution contribute to customer satisfaction, repeat business, and positive word-of-mouth, all crucial for store revenue and profitability. By maintaining store standards and supporting operational efficiency, the Framer also indirectly impacts overall store performance.

Growth Opportunities:

• Operations Skill Advancement: Potential to deepen expertise in custom framing techniques, materials, and sales consultations. Opportunity to learn and master more advanced framing equipment and processes.

• Retail Management Track: With demonstrated performance and interest, opportunities may arise to move into roles such as Lead Framer, Shift Supervisor, or Assistant Store Manager, involving greater responsibility in team leadership, inventory management, and operational oversight.

• Cross-functional Development: Exposure to various aspects of retail operations, including merchandising, inventory, customer service, and Omni-channel fulfillment, can build a well-rounded operational skill set.

• Specialized Training: Michaels often provides training on new products, services, and operational procedures, allowing for continuous learning within the craft and framing domain.

📝 Enhancement Note: This role offers a clear pathway for individuals interested in a career within the retail operations and customer service sector, particularly within the arts and crafts niche. Growth is typically achieved through mastering current responsibilities and demonstrating leadership potential.

🌐 Work Environment

Office Type: Public retail store setting.

The work environment is a customer-facing retail store, meaning constant interaction with the public. This includes the main sales floor and a dedicated custom framing shop area.

Office Location(s): Athens-196 Alps Rd, Athens, GA.

The specific store location in Athens, Georgia, will be the primary work environment. Accessibility and local community dynamics will influence the customer base and daily operations.

Workspace Context:

• Collaborative Environment: The team works together to maintain store appearance, assist customers, and manage inventory. The framing area requires focused individual work but also interaction for order consultation and potential material sourcing.

• Operations Tools & Technology: The workspace is equipped with standard retail tools such as a cash register/POS system, framing equipment (e.g., mat cutters, framing tools, potentially a glass cutter and heat press), and basic computer access. Stock rooms and display areas are also part of the operational space.

• Team Interaction: Opportunities for team interaction occur during daily operations, including customer assistance, stocking, truck unloads, and team huddles or meetings. The environment is dynamic and requires adaptability.

Work Schedule:

• This is a part-time role with varying hours, including nights, weekends, and early mornings. Flexibility is essential to accommodate business needs and customer traffic patterns.

• While specific days and hours can fluctuate, consistent availability during peak times (weekends, evenings) is often required.

📝 Enhancement Note: The work environment is typical of a customer-centric retail operation, emphasizing customer interaction, product display, and operational efficiency within a physical store setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically includes an interview with the Store Manager or a designated supervisor. This will focus on:

  • Customer Service Philosophy: How you approach customer interactions and problem-solving.
  • Sales Aptitude: Your ability to engage customers, understand needs, and recommend solutions, particularly for custom framing.
  • Technical Aptitude: Your comfort level with learning to use framing equipment and basic computer/measuring skills.
  • Teamwork & Reliability: Your ability to work collaboratively and adhere to schedules and company policies.
  • Situational Questions: Scenarios related to customer service, sales, and dealing with challenging situations.

• Practical Assessment (Potential): You might be asked to demonstrate basic measuring skills or discuss how you'd approach a framing consultation.

• Final Steps: Reference checks and background checks may be conducted.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted X customers daily," "Contributed to Y% sales increase").

• Framing Examples (Optional): If you have personal framing projects or relevant craft experience, be prepared to discuss them briefly. Photos can be helpful if shared digitally or in a modest print format, but are not expected for this role.

• Process Adherence: Be ready to speak about your experience following procedures and instructions in previous roles, demonstrating reliability and attention to detail.

Challenge Preparation:

• Customer Scenario: Prepare to walk through how you would handle a customer looking for a specific framing solution, from initial greeting to closing the sale and explaining the process.

• Problem-Solving: Think about a time you encountered a challenge in a previous role (customer issue, operational problem) and how you resolved it. Focus on your actions and the outcome.

• Learning Agility: Be prepared to express enthusiasm for learning new skills, especially operating framing equipment and understanding product lines.

📝 Enhancement Note: For this role, the "portfolio" is more about demonstrating transferable skills and a strong work ethic through your resume and interview responses rather than a formal collection of work.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes essential tools for cutting mats, assembling frames, and potentially specialized equipment like glass cutters and heat presses. Proficiency or a strong aptitude for learning these is key.

• POS System (Point of Sale): Michaels uses a POS system for all transactions, including sales, returns, and potentially order management. Familiarity with retail POS systems is beneficial.

• Basic Computer Skills: Required for potential use of internal systems, online order management, or basic computer tasks related to the role.

Analytics & Reporting:

• While this role doesn't directly manage analytics, sales data from the POS system is used for reporting on store performance, sales trends, and inventory levels. CRM & Automation:

• The "Elevated ABC Deliver" methodology implies a customer relationship management approach, where interactions are tracked to build rapport and drive sales. While not directly managing a CRM, understanding the principles of customer engagement is important.

• Omni-channel processes may involve integrated systems for managing online orders and in-store fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on essential retail operations: point-of-sale for transactions, specialized tools for framing production, and basic computer literacy. Familiarity with these areas is expected, with a strong emphasis on the ability to learn new equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: The core value is to "fuel the joy of creativity and celebration" by prioritizing customer needs and delivering exceptional service and memorable framing solutions.

• Quality & Craftsmanship: A commitment to high-quality custom framing and on-time order completion is essential. This reflects a dedication to the craft and customer satisfaction.

• Teamwork & Respect: Interacting positively and respectfully with colleagues, promoting a supportive and collaborative work environment.

• Efficiency & Compliance: Adhering to Standard Operating Procedures (SOPs) and Company programs ensures operational efficiency, safety, and legal compliance.

• Creativity & Inspiration: While not directly designing, the role is within a creative industry and should foster an environment that inspires customers' creative endeavors.

Collaboration Style:

• Cross-functional Integration: The Framer works closely with all store team members to ensure smooth operations, from customer greeting and sales assistance to stocking and POS transactions.

• Process Review & Feedback: While not formal, an openness to feedback on framing quality and customer interactions, and a willingness to share observations that could improve processes, are valued.

• Knowledge Sharing: Sharing insights about customer preferences, product availability, or operational challenges with the store team and management can contribute to collective improvement.

📝 Enhancement Note: Michaels emphasizes a culture centered around customer experience, creativity, and teamwork. The operations values are tied to delivering on the brand promise and maintaining efficient, compliant store operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales efforts while also fulfilling framing orders accurately and on time requires strong time management and prioritization skills.

• Learning Curve for Framing: Mastering the operation of framing equipment and understanding the nuances of different materials and techniques can be challenging for new hires.

• Customer Expectations Management: Handling diverse customer needs and expectations, especially for custom projects where artistic vision and budget must align, requires strong communication and problem-solving skills.

• Physical Demands: The role involves significant standing, lifting, and manual dexterity, which can be physically demanding over extended periods.

Learning & Development Opportunities:

• Framing Skill Specialization: Opportunity to become an expert in custom framing, potentially leading to specialized roles or advanced responsibilities within the framing department.

• Retail Operations Training: Access to Michaels' broader training programs on customer service, sales techniques, visual merchandising, and inventory management.

• Career Progression: Potential pathways into supervisory or management roles within the store, requiring development in leadership, team management, and operational oversight.

• Product Knowledge Expansion: Continuous learning about new art supplies, framing materials, and crafting trends to better serve customers.

📝 Enhancement Note: The challenges in this role are typical of a hands-on, customer-facing retail position, requiring adaptability and a commitment to learning. The growth opportunities are geared towards developing expertise within the company's operational framework.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is unhappy with their custom framing order?" (Focus on empathy, problem-solving, and adherence to policies.)

• Sales & Consultation: "How would you approach a customer who is unsure about framing options for a valuable piece of art? What questions would you ask to guide them?" (Highlight consultative selling, active listening, and product knowledge.)

• Process & Reliability: "How do you ensure accuracy when following detailed instructions or procedures? Why is adherence to SOPs important in a retail environment?" (Emphasize detail orientation, responsibility, and understanding of operational impact.)

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, specifically in the framing department?" (Connect your interest to creativity, customer service, or the arts.)

• Teamwork: "Describe your ideal team environment. How do you contribute to a positive team dynamic?" (Showcase collaboration and respect for colleagues.)

• Adaptability: "This role requires flexibility in hours and tasks. How do you manage changing priorities or unexpected demands?" (Demonstrate flexibility and a proactive attitude.)

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to discuss your resume, highlighting relevant customer service, sales, or any hands-on experience.

• Skill Demonstration: For basic skills, be ready to verbally explain how you would use measuring tools or approach a framing consultation.

• Enthusiasm for Learning: Express eagerness to learn the specific framing equipment and processes Michaels uses. This is more critical than prior experience for this role.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a consultative sales approach, reliability, and a genuine interest in the creative aspects of the role and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service achievements, any sales experience, and any experience with tools, equipment, or detailed procedures. Use keywords from the job description like "customer service," "sales," "framing," and "operations."

• Prepare for Interview Scenarios: Practice answering questions related to customer interactions, sales consultations, problem-solving, and teamwork. Think of specific examples from past experiences.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company mission. Understand their commitment to creativity and customer experience.

• Highlight Aptitude: Be ready to articulate your ability to learn new skills quickly, particularly regarding the operation of framing equipment and adherence to standard operating procedures.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---