Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Troy, Alabama, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-06

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences by crafting custom framing solutions, directly impacting customer satisfaction and store sales performance.

• Key responsibilities include managing inventory for the ready-made frame department and ensuring operational efficiency through adherence to Standard Operating Procedures (SOPs).

• The position involves direct customer interaction, requiring strong communication and sales skills to build relationships and meet customer needs for art and memorabilia framing.

• This role is crucial for maintaining store presentation and operational standards, including assisting with stock replenishment and ensuring a safe, clean environment.

📝 Enhancement Note: While the job title is "Part Time Framer," the responsibilities extend beyond just framing to encompass general retail operations, customer service, and sales, characteristic of a "Sales Associate" or "Framing Specialist" role within a retail environment. The emphasis on "Elevated ABC Deliver" suggests a structured customer engagement methodology.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing expert custom framing consultations, utilizing the "Elevated ABC Deliver" methodology to understand customer needs and offer tailored solutions.

• Execute custom framing orders with a high degree of quality and meet production deadlines, ensuring customer satisfaction with the final product.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales in Store Only) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws, regulations, and company standards, including shrink and safety initiatives.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment.

• Operate the cash register and manage cash handling with accuracy and adherence to company standards, processing various customer transactions.

• Acknowledge customers promptly, assist them in finding products, and offer solutions to meet their creative needs.

• Support and execute Omni channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail associate tasks. The emphasis on "Elevated ABC Deliver" implies a specific sales and customer engagement training program that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential order management.

• Basic measuring skills essential for accurate framing.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to follow Standard Operating Procedures (SOPs) and company policies.

• Basic cash handling and transaction processing skills.

• Physical ability to perform tasks such as bending, lifting, carrying, reaching, and standing for extended periods. Preferred Skills:

• Previous retail experience, preferably in a specialty or custom products environment.

• Experience in selling products and/or services, with a proven ability to upsell or recommend solutions.

• Familiarity with art, design, or custom framing concepts is a plus.

• Experience with Omni channel retail processes.

📝 Enhancement Note: The "Minimum Type of experience" section directly translates to required skills. The "Preferred Type of experience" indicates desired, but not mandatory, qualifications. The physical requirements are critical for this role and should be carefully reviewed by applicants.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to be prepared to discuss examples of past work or customer interactions that demonstrate their skills in:
  • Customer Engagement: How they have built rapport and met customer needs in previous roles.
  • Problem-Solving: Instances where they resolved customer issues or provided creative solutions.
  • Process Adherence: Examples of following company procedures and maintaining quality standards.
  • Sales Aptitude: Any experience in driving sales or recommending products/services.

Process Documentation:

• Candidates should be ready to discuss their understanding of and ability to follow established processes, particularly regarding:
  • Custom Framing Order Process: From initial customer consultation to order completion and quality checks.
  • Inventory Management: Procedures for maintaining stock levels, merchandising, and managing the ready-made frame department.
  • POS and Cash Handling: Adherence to transactional procedures and cash management protocols.
  • Safety and Compliance: Understanding and application of safety regulations and company SOPs.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is unlikely. However, interviewers will assess practical skills and process understanding through behavioral questions and scenario-based discussions. Applicants should prepare to talk about their experiences using the STAR method (Situation, Task, Action, Result).

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is expected to be at or slightly above the local minimum wage. For Troy, Alabama, this would likely range from $10.00 to $14.00 per hour, depending on experience and specific store pay scales.

Benefits:

• 401(k) with employer match: For eligible team members.

• Employee Assistance Program (EAP): Confidential support services.

• Medical coverage: For eligible team members.

• Dental coverage: For eligible team members.

• Vision coverage: For eligible team members.

• Telemedicine services: Convenient access to healthcare.

• Flexible spending accounts (FSAs): For healthcare and dependent care.

• Commuter benefits: For eligible team members.

• Tuition assistance: Support for continuing education.

• Adoption assistance: Financial support for adoption.

• Employee discounts: Significant discounts on Michaels products.

• Partner discount programs: Additional savings through affiliated vendors.

Working Hours: This is a part-time position, with working hours that will vary. The role requires flexibility to work nights, weekends, and early mornings, as the store operates across a broad schedule. Typical part-time hours can range from 15-25 hours per week, but may fluctuate based on business needs.

📝 Enhancement Note: The salary estimate is based on typical entry-level retail positions in Alabama, considering the current economic climate and common retail compensation structures. The benefits listed are extensive for a part-time role, suggesting Michaels offers competitive advantages for its team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates in a dynamic retail environment, focusing on creative products and services that cater to DIY enthusiasts, hobbyists, and those seeking personalized decor solutions. The custom framing segment adds a specialized service layer.

Company Size: The Michaels Companies, Inc. is a large, publicly traded company with over 1,300 stores in North America. This scale means established processes, brand recognition, and significant operational infrastructure.

Founded: Founded in 1973 and headquartered in Irving, Texas. With decades of experience, Michaels has a well-established market presence and a deep understanding of its customer base.

Team Structure:

• Store Level: The Part Time Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager. The framing department may have a dedicated Framing Manager or Lead, depending on store size and sales volume.

• Cross-functional Collaboration: This role requires interaction with various store associates, including those in sales, inventory, and customer service roles. Collaboration is essential for managing store operations, assisting customers, and supporting Omni channel fulfillment.

• Departmental Focus: While part of the broader store team, a significant portion of the role is dedicated to the Custom Framing department, requiring specialized knowledge and customer interaction within that area.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as indicated by the "Elevated ABC Deliver" methodology.

• Process-Driven Operations: Adherence to SOPs is paramount, ensuring consistency in customer experience, operational efficiency, and safety across all locations.

• Data-Informed Merchandising: While not explicitly detailed for this role, retail operations generally involve leveraging sales data for merchandising and inventory decisions.

• Teamwork and Support: The culture encourages teamwork and mutual support among associates to achieve store goals and provide excellent customer service.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and operational consistency. The large company size suggests structured training programs and clear career paths, even for part-time roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level or early-career stage within retail operations. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and operational processes within a large retail organization.

Reporting Structure: The Part Time Framer typically reports to a Store Manager or Assistant Store Manager. In larger stores, there might be a direct lead for the framing department who oversees daily tasks and quality.

Operations Impact: While direct impact on high-level revenue operations might be limited, this role significantly influences store-level sales through custom framing and general retail sales. Excellent customer service and effective framing solutions contribute to customer loyalty, repeat business, and positive word-of-mouth, all of which are critical for retail success.

Growth Opportunities:

• Skill Development: Opportunity to develop specialized skills in custom framing, including design principles, material selection, and precision crafting. Also, opportunities to enhance customer service, sales, and POS operation skills.

• Advancement within Store: Potential to progress to roles like Framing Specialist, Key Holder, or Assistant Manager within the store, taking on more responsibility and leadership.

• Cross-Departmental Experience: Exposure to various aspects of retail operations, including visual merchandising, inventory management, and Omni channel fulfillment, can lead to broader career opportunities within Michaels.

• Specialization: With demonstrated skill and passion, individuals can become subject matter experts in custom framing, potentially leading to specialized roles or training opportunities.

📝 Enhancement Note: Michaels, as a large retailer, typically offers structured career paths. For a Part Time Framer, growth often involves mastering the core duties, demonstrating strong customer engagement, and showing initiative, which can lead to increased responsibilities and potential promotions within the store hierarchy.

🌐 Work Environment

Office Type: This is a retail store environment. The workspace includes a customer-facing retail floor and a dedicated frame shop area.

Office Location(s): The specific store is located at 334 John R Rd in Troy, Alabama. This is a public retail store setting.

Workspace Context: