part time framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: San Diego, California, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: April 20, 2026

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service and build strong customer relationships through personalized framing solutions.

• Execute sales and production targets by effectively utilizing the Elevated ABC Deliver methodology.

• Maintain store standards through diligent merchandising, stocking, and ensuring a safe, clean environment.

• Operate and maintain framing equipment, including glass cutters and heat presses, to produce high-quality custom framing orders.

• Support overall store operations, including Omni channel processes, cash handling, and inventory management.

📝 Enhancement Note: This role is situated within a retail environment, focusing specifically on the custom framing department. The emphasis is on a blend of customer interaction, sales, and skilled production work. The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement and sales conversion, common in retail environments aiming for consistent customer experiences.

📈 Primary Responsibilities

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and uphold company standards.

• Engage customers using the Elevated ABC Deliver framework to build rapport and identify custom framing needs, driving sales and production results.

• Complete all custom framing orders with a high degree of quality and within established timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as assist with SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting customers with product location, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Follow all safety programs and support shrink reduction initiatives.

• Interact positively and respectfully with colleagues, demonstrating commitment to company values and serving as a role model.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register accurately and execute cash handling procedures to company standards.

• Acknowledge customers promptly, assist in locating products, and provide effective solutions to their needs.

• Support and execute various Omni channel processes as required.

📝 Enhancement Note: The responsibilities highlight a multi-faceted role involving direct customer engagement, production skill, inventory management, and adherence to operational protocols. The mention of "Omni channel processes" indicates a need to understand and execute tasks related to online orders and in-store fulfillment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing or production role.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potentially order management.

• Basic measuring skills to accurately cut materials and assemble frames.

• Ability to operate framing equipment, including specialized tools like a glass cutter.

• Proficiency in customer service and building customer relationships.

• Understanding of merchandising principles to maintain department appearance.

• Competency in cash handling and operating a cash register.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Previous retail experience, particularly in a sales or customer advisory capacity.

• Demonstrated experience in selling products and/or services, with a focus on consultative selling.

• Familiarity with custom framing processes or a related craft/art environment.

📝 Enhancement Note: The required skills are foundational for a retail associate role with a specialized production component. The "basic measuring skills" and "ability to operate framing equipment" are critical for the framing aspect, while "basic computer skills" and "cash handling" are standard for retail POS operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer interaction scenarios, highlighting problem-solving and solution-oriented approaches relevant to custom framing.

• Showcase any personal or professional projects that involved creative problem-solving or attention to detail, analogous to framing.

• Illustrate instances of successfully managing tasks or projects to completion, emphasizing quality and timeliness.

Process Documentation:

• While a formal portfolio might not be strictly required for this entry-level role, candidates are encouraged to be prepared to discuss how they would approach learning and executing framing processes.

• Ability to describe how they would ensure quality and accuracy in custom framing orders.

• Preparedness to discuss how they would manage their time effectively to balance customer service, production, and stocking duties.

📝 Enhancement Note: For an entry-level position like this, a formal portfolio is less likely to be a strict requirement. However, candidates should be prepared to discuss their skills and experiences in a way that demonstrates their understanding of process, quality, and customer service, using examples from previous work, education, or even personal projects.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.60 per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance programs

• Generous employee discounts on Michaels products

• Participation in profit-sharing or other incentive programs (potential, not explicitly stated)

• Retirement savings plan (e.g., 401(k)) (potential, not explicitly stated)

Working Hours: This is a part-time position. The job description mentions work hours include nights, weekends, and early mornings, aligning with typical retail operational needs. The standard full-time work week is 40 hours, but part-time hours will vary.

📝 Enhancement Note: The salary range is competitive for a part-time retail position with specialized skills in the San Diego area. The provided benefits are comprehensive for part-time employees, which is a strong incentive. The mention of "40 hours" in the context of "work hours include nights, weekends and early mornings" likely refers to the maximum hours a full-time employee might work, or a general statement about retail hours, rather than a guarantee for this part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America.

Company Size: Over 1,300 stores in the US and Canada, indicating a large, established retail organization.

Founded: 1973. Michaels has a long history, suggesting stability and established operational practices.

Team Structure:

• The framing role is part of the store team, likely working under a Store Manager, Assistant Store Manager, and potentially a dedicated Framing Department Lead or Manager.

• Reporting structure is hierarchical within the store, with direct collaboration among sales associates, framers, and management.

Methodology:

• Data-driven decision-making is implied through sales targets and adherence to SOPs.

• Workflow planning is crucial for managing custom framing orders efficiently, balancing production with customer service demands.

• Automation is likely minimal at the associate level, with focus on manual processes for framing and POS systems for transactions.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates a large retail footprint, implying a standardized operational framework across stores. The culture likely emphasizes customer engagement, creativity, and operational efficiency within a structured retail environment. The "Elevated ABC Deliver" is a key internal methodology for customer engagement.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior position within the retail operations spectrum, focused on a specific department (Custom Framing). It offers hands-on experience in customer service, sales, and skilled production.

Reporting Structure: The role reports to store management (e.g., Store Manager, Assistant Manager) and may have direct oversight from a Framing Department Lead.

Operations Impact: The framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing quality products and services. Efficient operations in the framing department reduce errors, improve turnaround times, and enhance the customer experience.

Growth Opportunities:

• Framing Specialist: Advance to a senior framer or framing department lead role, taking on more responsibility for training and department management.

• Retail Management: Progress into assistant store manager or store manager roles by demonstrating leadership, sales acumen, and operational excellence.

• Cross-Departmental Expertise: Develop skills in other store departments (e.g., visual merchandising, inventory management) to become a more versatile retail associate.

• Specialized Training: Potential for advanced training in custom framing techniques or related creative arts.

📝 Enhancement Note: While entry-level, the role provides a clear path for advancement within Michaels' retail operations structure, from specialized framing roles to broader store management responsibilities. The emphasis on customer service and sales skills is transferable to many retail careers.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the dedicated framing shop area.

Office Location(s): San Diego-1640 Camino Del Rio N, Ste 110, Mission Valley, CA. This is a physical retail store location.

Workspace Context:

• The workspace includes the customer-facing sales floor, requiring constant interaction and a presentable demeanor.

• The framing shop is a specialized production area containing tools like a glass cutter and heat press, requiring adherence to safety protocols.

• Opportunities for collaboration exist with other store associates during daily operations, customer assistance, and task completion.

Work Schedule: This is a part-time role with variable hours that can include nights, weekends, and early mornings, typical for retail operations to cover store hours and customer traffic.

📝 Enhancement Note: The work environment is dynamic, involving both customer interaction on the sales floor and focused production work in the framing area. Employees must be adaptable to varying customer needs and operational demands throughout the day and week.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications.

• In-Person Interview: A primary interview at the store location, focusing on customer service skills, retail experience, and understanding of the framing role. Expect behavioral questions.

• Skills Assessment: May include a practical demonstration or discussion of how to handle specific framing tasks or customer scenarios.

• Final Interview/Onboarding: If selected, further discussion with store management and onboarding procedures.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, be prepared to discuss past experiences that demonstrate your skills.

• For customer service: Be ready to share examples of how you've resolved customer issues or gone above and beyond.

• For production/detail-orientation: Discuss any projects (personal or professional) where precision and quality were important.

• For sales: Be prepared to talk about how you approach selling and meeting targets.

Challenge Preparation:

• Be ready to answer scenario-based questions, such as: "A customer wants a very large, complex piece framed. How would you approach this?" or "How would you handle a situation where a customer is unhappy with their framing order?"

• Prepare to discuss your understanding of the Michaels brand and the importance of the custom framing department.

• Think about how you would balance customer service on the floor with production tasks in the frame shop.

📝 Enhancement Note: The interview process will likely be hands-on and practical, reflecting the nature of the role. Candidates should emphasize their customer service aptitude, willingness to learn production skills, and ability to work in a retail team environment.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For sales transactions, returns, and potentially order management.

• Framing Equipment: Standard retail framing shop tools, including:

  • Glass cutter
  • Mat cutters (manual or automated)
  • Frame assembly tools (e.g., V-nailers, staple guns)
  • Heat press (for certain framing applications)
  • Measuring tools (rulers, tape measures)

• Basic Computer Skills: For accessing schedules, training modules, and potentially internal communication platforms.

Analytics & Reporting:

• Sales data related to custom framing orders and departmental performance.

CRM & Automation:

• Internal systems for customer order tracking and potentially customer relationship management related to custom framing preferences.

• Limited automation expected at this role level; focus is on manual execution of processes.

📝 Enhancement Note: Proficiency with standard retail POS systems and a willingness to learn specialized framing equipment are key technical requirements. The role involves operating physical tools rather than complex software suites.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering an environment where creative solutions are encouraged, especially in custom framing.

• Customer Focus: Prioritizing customer satisfaction through excellent service and quality products.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.

• Accountability: Taking ownership of tasks, including sales, production, and maintaining store standards.

• Integrity: Adhering to company policies, ethical sales practices, and honest cash handling.

Collaboration Style:

• Open communication and mutual support among store associates are expected.

• A willingness to assist colleagues with customer needs or operational tasks is vital.

• Constructive feedback is likely encouraged to improve processes and customer experiences.

• Knowledge sharing, particularly regarding framing techniques or customer solutions, would be beneficial.

📝 Enhancement Note: The culture likely balances a creative aspect ("joy of creativity") with the structured demands of retail operations. Teamwork and customer-centricity are likely core tenets, supported by a commitment to operational standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Demands: Effectively managing competing priorities between customer service on the sales floor and timely production of custom framing orders.

• Learning Curve: Mastering the operation of framing equipment and techniques for high-quality results.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex.

• Physical Demands: Consistently performing physically demanding tasks like lifting, standing, and bending.

Learning & Development Opportunities:

• Framing Certification: Potential to gain expertise and potentially certifications in custom framing through on-the-job training and company resources.

• Sales & Customer Service Skills: Developing advanced techniques in consultative selling and customer relationship management.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store operations, inventory management, and visual merchandising.

• Leadership Potential: Opportunities to grow into supervisory or management roles within the store.

📝 Enhancement Note: This role presents an opportunity to develop specialized craft skills alongside foundational retail competencies. The primary challenges revolve around time management and executing precise work in a fast-paced environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on customer service and problem-solving)

• "How would you approach learning to operate new equipment like a glass cutter or heat press?" (Focus on learning aptitude and safety)

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Demonstrate research and interest)

• "How do you contribute to a positive team environment?" (Focus on collaboration and attitude)

Portfolio Presentation Strategy:

• Verbal Examples: Be ready to verbally walk through specific situations from past jobs, volunteer work, or even personal projects that showcase your relevant skills.

• Show, Don't Just Tell: If you have any personal framing projects or artwork you've framed, be prepared to discuss them.

• Focus on Process: When discussing achievements, explain the steps you took, the challenges you faced, and the outcomes. For example, "I needed to measure and cut three mats for a custom order. I double-checked all measurements against the artwork and the frame dimensions, used a precision mat cutter, and verified the fit before submitting the order."

📝 Enhancement Note: Interview preparation should focus on demonstrating enthusiasm for both customer service and the craft of framing, alongside a proactive and detail-oriented approach. Highlighting transferable skills from any previous experience will be crucial.

📌 Application Steps

To apply for this part-time framer position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, hands-on craft, or detail-oriented experience. Use keywords common in retail and framing roles.

• Portfolio Preparation (Verbal/Examples): Prepare specific examples from past experiences that demonstrate your customer service skills, ability to learn new processes, attention to detail, and any experience with tools or crafts.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of their custom framing services. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, particularly those related to customer interaction, problem-solving, and working in a team environment. Be ready to discuss your interest in custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.