Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Olathe, Kansas, United States

Job Type: Part time

Category: Retail Operations / Merchandising

Date Posted: September 03, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through consultative selling of custom framing solutions.

• Execute sales and production targets within the Custom Framing department, ensuring high-quality and timely order fulfillment.

• Maintain visual merchandising standards for the ready-made frame department and other assigned retail areas.

• Provide exceptional customer service, assisting shoppers with product location and offering solutions to enhance their shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) for all sales, production, safety, and operational tasks.

📝 Enhancement Note: This role is positioned within a retail environment, emphasizing direct customer interaction and the creation of a memorable shopping experience. The "Part Time Framer" title indicates a focus on specialized skills within the retail operations framework, specifically in custom framing, while also requiring general store support duties.

📈 Primary Responsibilities

• Engage customers proactively using the Elevated ABC Deliver methodology to build rapport and identify custom framing needs.

• Consult with customers to design and sell personalized framing solutions, translating their vision into a tangible product.

• Accurately measure, cut, and assemble custom frames, ensuring adherence to quality standards and production timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including managing SISO (Shop In Shop Out) and Directed Replenishment processes.

• Provide general store support, including assisting customers with locating merchandise, answering inquiries, and ensuring a clean and organized shopping environment.

• Operate the cash register, process transactions accurately, and adhere to all cash handling procedures and standards.

• Participate actively in truck un-loading and stocking processes to ensure efficient inventory management and adherence to truck standards.

• Support company-wide shrink and safety programs by following established protocols and reporting any concerns.

• Demonstrate positive and respectful interactions with colleagues and customers, embodying the company's values and serving as a role model.

• Assist with Omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS) or ship from store, as required.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing expertise and general retail operational support. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a customer-facing retail or sales role.

• Experience with custom framing, art, or craft retail is a plus. Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and order entry.

• Fundamental measuring skills for accurate frame design and production.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong interpersonal and communication skills for effective customer interaction and relationship building.

• Basic understanding of merchandising principles for maintaining department appearance.

• Adherence to safety protocols and ability to maintain a safe work environment.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced retail setting. Preferred Skills:

• Previous retail sales experience, particularly in a consultative selling environment.

• Proven experience selling products or services, demonstrating an ability to close sales.

• Familiarity with visual merchandising techniques.

• Basic knowledge of art, design, or craft materials.

📝 Enhancement Note: The requirements emphasize a blend of practical skills (measuring, equipment operation) and soft skills (customer service, sales). The "0-2 years" experience level indicates that extensive prior framing experience is not a prerequisite, but a willingness to learn and a foundational aptitude are key.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation showcasing successful customer engagement strategies that led to sales conversions, particularly in custom product environments.

• Examples of how basic measuring and design principles were applied to meet customer specifications.

• Evidence of maintaining organized work areas and adhering to process guidelines, such as inventory management or stock replenishment.

• Any projects or initiatives where attention to detail was critical to product quality or customer satisfaction. Process Documentation:

• Candidates are expected to demonstrate an understanding of following Standard Operating Procedures (SOPs) for sales, production, and customer service.

• Ability to learn and execute specific framing order processes, from consultation to final product assembly.

• Understanding of how to maintain an organized and stocked retail environment, including visual merchandising and inventory tasks.

📝 Enhancement Note: While a formal "portfolio" in the traditional sense might not be expected for an entry-level role, candidates should be prepared to discuss past experiences that demonstrate the required skills. This could include examples from previous retail roles, volunteer work, or even personal projects that showcase attention to detail, customer interaction, and adherence to processes.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is expected to be at or slightly above the local minimum wage for Olathe, Kansas. Based on current market data for similar retail roles in the Kansas City metropolitan area, a range of $12.00 - $15.00 per hour is a reasonable estimate. This range can vary based on exact experience and the specific hours scheduled.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members building their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services, fostering personal creativity.

• Partner Discount Programs: Access to discounts with other affiliated businesses.

Working Hours: This is a part-time position, with hours typically ranging from 15-25 hours per week. Work hours will include nights, weekends, and potentially early mornings, aligning with retail operational needs and customer traffic. Flexibility in scheduling is often a requirement.

📝 Enhancement Note: The salary estimate is based on publicly available data for part-time retail associate roles in the specified region and experience level. The benefits listed are comprehensive and typical for a company of Michaels' size, offering significant value beyond hourly pay.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the largest specialty retailer of arts and crafts supplies in North America, serving a broad customer base interested in creative pursuits, home décor, and celebratory items.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America and employs a substantial workforce. This indicates a large, established retail organization with structured processes and opportunities for advancement.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. Its long history suggests a stable company with established operational practices and a deep understanding of its market.

Team Structure:

• The framing department is likely a specialized unit within the larger store team, reporting to a Department Manager or Store Manager.

• The team structure emphasizes cross-functional support, with framers also contributing to general store operations and customer service.

• Collaboration is key, involving interaction with sales associates, cashiers, and management to ensure a seamless customer experience and efficient store operations. Methodology:

• Data-Driven Customer Engagement: Utilizing sales data and customer interaction strategies (like Elevated ABC Deliver) to drive sales and build loyalty.

• Process Optimization: Adherence to SOPs and continuous improvement in framing production and store operations.

• Customer-Centric Operations: Prioritizing the customer experience in all aspects, from product availability to personalized service.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and operational efficiency within a large retail framework. The company's scale provides opportunities for learning and development within established operational structures.

📈 Career & Growth Analysis

Operations Career Level: This role is at an Entry-Level Operations capacity within the retail sector. It focuses on executing defined tasks related to custom product creation, sales, and general store upkeep. The role requires a foundational understanding of retail processes and a willingness to learn specialized skills in custom framing.

Reporting Structure: The Part Time Framer typically reports to the Custom Framing Department Manager or a Store Manager. This structure ensures direct supervision and guidance on both specialized framing duties and broader retail responsibilities.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and by contributing to overall store sales through excellent customer service and merchandise availability. Their work in maintaining department standards also influences customer perception and shopping experience, indirectly supporting operational goals.

Growth Opportunities:

• Specialization: Potential to become a skilled Custom Framing Specialist, mastering advanced techniques and design consultation.

• Retail Management: Progression to roles like Department Manager or Assistant Store Manager by demonstrating leadership, sales acumen, and operational proficiency.

• Cross-Functional Skills: Development of a broad skill set across sales, merchandising, inventory, and customer service, applicable to various retail roles.

• Training & Development: Access to company-provided training for product knowledge, sales techniques, and operational procedures, including potential certifications in framing.

📝 Enhancement Note: This entry-level role serves as a strong foundation for a career in retail operations, offering clear pathways for skill development and advancement within Michaels or the broader retail industry.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. This includes the main sales floor, specialized departments like the Custom Framing shop, and stock room areas.

Office Location(s): The specific location is the Michaels store at 14685 W 119th St in Olathe, Kansas. This is a standard retail store environment accessible to the local community.

Workspace Context:

• The Framing Shop is a specialized area equipped with tools like a glass cutter and heat press, requiring careful adherence to safety protocols.

• The Sales Floor offers a climate-controlled environment where team members interact with customers, manage displays, and ensure product availability.

• Stock Rooms may have varying climate controls and are used for inventory management and preparation for replenishment.

• Opportunities for team interaction are constant, fostering a collaborative atmosphere for problem-solving and supporting colleagues.

Work Schedule: The schedule is part-time and includes nights, weekends, and early mornings. This is typical for retail operations to cover peak customer hours and operational needs. While flexibility is often required, schedules are usually provided in advance.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability to different tasks and settings within the retail store, from the specialized framing area to the general sales floor.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted via phone or video call to assess basic qualifications, availability, and interest in the role.

• In-Person Interview: A face-to-face interview at the store to evaluate customer service skills, attitude, and fit with the team culture. This may involve a brief tour of the framing area.

• Skills Assessment: Potential for a practical demonstration of basic measuring skills or a discussion about how they would handle common customer scenarios.

• Final Interview/Offer: A concluding discussion with the hiring manager to review details and extend an offer.

Portfolio Review Tips:

• While a formal portfolio isn't typically required for this role, be prepared to discuss past experiences that highlight your skills.

• Scenario-Based Discussions: Think about how you've handled customer inquiries, resolved issues, or contributed to a team environment in previous roles.

• Showcase Attention to Detail: Provide examples where precision and accuracy were crucial to your work.

• Demonstrate Sales Aptitude: Be ready to talk about how you've successfully sold products or services and built customer rapport.

• Highlight Adaptability: Discuss instances where you learned new skills quickly or adapted to changing work demands.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would greet customers, offer assistance, and handle common customer questions or complaints.

• Problem-Solving: Be ready to describe how you would approach a situation where a customer is unhappy with a product or service.

• Teamwork: Prepare examples of how you've collaborated with colleagues to achieve a common goal.

📝 Enhancement Note: The interview process for this role will likely focus on assessing foundational customer service skills, reliability, and the candidate's aptitude for learning specialized tasks, rather than a formal portfolio review.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including mat cutters, frame saws, underpinnings, and assembly tools. Proficiency or willingness to learn is essential.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Heat Press: Used in some framing processes for applying adhesives or finishes.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry. Familiarity with retail POS systems is beneficial.

Analytics & Reporting:

• While not a data-heavy role, understanding basic sales metrics and inventory counts is important for departmental performance. CRM & Automation:

• Customer Relationship Management (CRM): The store's POS system may have CRM capabilities to track customer preferences and purchase history for personalized service.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and potentially for order fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on operational tools within the retail environment, with an emphasis on specialized framing equipment and standard retail POS systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on providing excellent service and creating positive customer experiences.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Integrity & Respect: Upholding ethical standards and treating everyone with respect.

• Efficiency & Quality: Striving for accuracy and high standards in all tasks, from framing to store presentation.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist in various store functions beyond their primary role, fostering a cohesive team environment.

• Open Communication: Encouraging clear and respectful communication to address customer needs and operational challenges.

• Learning Culture: A willingness to share knowledge and support colleagues in developing new skills.

📝 Enhancement Note: Michaels emphasizes a supportive and creative environment where collaboration and customer satisfaction are paramount, aligning with the company's overall mission.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing custom framing duties alongside general store operations and customer service demands.

• Pace of Work: Maintaining efficiency and quality during peak retail hours and busy periods.

• Learning Curve: Acquiring proficiency with specialized framing equipment and techniques.

• Customer Expectations: Meeting diverse customer needs and design preferences for custom framing.

Learning & Development Opportunities:

• Framing Skill Development: Extensive on-the-job training to master custom framing techniques, material selection, and design principles.

• Sales Training: Development of consultative selling skills to effectively guide customers through the framing process and upsell opportunities.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, POS operations, and customer service best practices.

• Potential for Advancement: Clear pathways to leadership roles within the store through demonstrated performance and skill acquisition.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and foundational retail operations experience, with clear avenues for professional growth within the organization.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to build rapport with a customer. What was the situation and outcome?" (Assesses customer relationship building)

• "Describe your experience with measuring or working with detailed specifications. How do you ensure accuracy?" (Evaluates attention to detail and practical skills)

• "How would you handle a situation where a customer is unhappy with a custom product you created?" (Tests problem-solving and customer service recovery) Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in a framing role?" (Gauges interest and alignment with the brand)

• "What does a positive team environment look like to you?" (Assesses cultural fit and collaboration style)

• "How do you stay organized and manage your time when you have multiple tasks to complete?" (Evaluates organizational skills and ability to handle a fast-paced environment) Portfolio Presentation Strategy:

• Be ready to speak about any past projects or work experiences where you demonstrated:

  • Attention to Detail: Examples of precise work, adherence to instructions, or quality control.
  • Customer Interaction: Instances where you provided excellent service, resolved issues, or helped customers find solutions.
  • Learning Agility: How you quickly learned new skills or adapted to new processes.
  • Teamwork: Contributions to group efforts or supporting colleagues.

📝 Enhancement Note: Interview preparation should focus on demonstrating enthusiasm for creativity, strong customer service aptitude, attention to detail, and a willingness to learn the craft of custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight any customer service, sales, or hands-on experience. Emphasize skills like attention to detail, basic measuring, and comfort with tools or equipment.

• Prepare to discuss your experience: Be ready to share specific examples of how you've handled customer interactions, managed tasks with precision, or worked in a team environment.

• Research Michaels: Understand the company's mission, values, and product offerings, particularly in the custom framing department.

• Practice interview questions: Rehearse answers to common retail and customer service questions, focusing on demonstrating your fit for the role and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---