Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Braintree, MA

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: 2026-05-02

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include directly engaging with customers to understand their framing needs and translating those into high-quality custom solutions.

• The position involves hands-on operation of framing equipment and adherence to Standard Operating Procedures (SOPs) for production and store maintenance.

• It requires a blend of customer-facing sales skills, operational execution, and attention to detail to ensure both customer satisfaction and efficient store functioning.

📝 Enhancement Note: While the provided job title is "Part Time Framer," the core responsibilities and listed skills indicate a role that heavily emphasizes customer interaction, sales, and operational execution within the framing department of a retail store. This is distinct from a pure production or back-office operations role, requiring a balance of customer-facing skills and technical framing abilities. The location data initially listed Vermont, but the description clearly indicates Braintree, MA.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and providing expert recommendations for custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales and achieve production targets for custom framing orders.
  • Guide customers through the selection of materials, designs, and framing options to meet their artistic and budgetary requirements.

• Production & Quality Control:

  • Accurately complete custom framing orders, ensuring high-quality craftsmanship and adherence to design specifications.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department, including displays, inventory, and product presentation.

• Store Operations & Maintenance:

  • Ensure assigned areas of the store, including the framing department, are clean, organized, and well-merchandised.
  • Assist in truck un-loading and stocking processes, adhering to established standards and timelines.
  • Operate the cash register and execute cash handling procedures accurately and according to company standards.
  • Support inventory management, including directed replenishment and maintaining stock levels.
  • Contribute to shrink and safety programs by following all relevant protocols.

• Customer Service & Omni-Channel Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and resolving inquiries.

  • Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

  • Maintain a safe, clean, and clutter-free store environment.

📝 Enhancement Note: The responsibilities are a blend of sales, customer service, and basic operational duties, with a significant emphasis on custom framing. The "Elevated ABC Deliver" is a specific sales methodology that candidates should research if unfamiliar. The inclusion of "SISO" (Ship-In, Ship-Out) and "Directed Replenishment" points to standard retail operations practices.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrates a need for candidates who can balance customer interaction with technical execution.

• Experience in a customer-facing role is crucial for building relationships and driving sales.

Required Skills:

• Customer Service Excellence: Ability to engage customers positively, identify needs, and provide solutions.

• Custom Framing Fundamentals: Proficiency in operating framing equipment (e.g., glass cutter, potentially mat cutters, assembly tools) and understanding framing techniques.

• Sales Acumen: Aptitude for selling products and services, including understanding customer needs and presenting options effectively.

• Point-of-Sale (POS) Operations: Skill in operating a cash register and accurately handling transactions and cash.

• Merchandising & Presentation: Ability to maintain visually appealing and well-stocked retail displays, particularly in the framing department.

• Basic Technical Skills: Competency in basic computer operations for order entry, POS, and potentially internal systems.

• Measurement Proficiency: Accurate measuring skills are essential for custom framing orders.

• Adherence to Standards: Ability to follow Standard Operating Procedures (SOPs) and company programs diligently.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail setting, especially in a sales-driven environment, is highly valued.

• Direct Sales Experience: Proven track record of successfully selling products or services to customers.

• Art & Design Aptitude: A natural inclination or understanding of art, design principles, and aesthetics can be beneficial in custom framing consultations.

📝 Enhancement Note: The "0-2 years" experience level suggests that while some experience is preferred, the company is willing to train candidates with strong foundational skills in customer service and a willingness to learn technical framing aspects. The emphasis on "basic" skills implies that extensive prior technical expertise is not a prerequisite.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates should be prepared to discuss past projects or experiences that demonstrate the skills listed. This could include:
  • Customer Interaction Case Studies: Examples of how you've built customer relationships, resolved issues, or successfully upsold products/services.
  • Framing Project Examples: If possible, showcasing past framing work (photos or descriptions) that highlight quality, creativity, and problem-solving.
  • Sales Performance Metrics: Discussing past sales achievements, target attainment, or contributions to team sales goals.
  • Process Improvement Examples: Instances where you identified an inefficiency in a retail or operational process and suggested or implemented a solution.

Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs).

• The role involves contributing to the maintenance and execution of store-level processes, from sales transactions to inventory management and merchandising.

📝 Enhancement Note: For a part-time retail role at this level, a formal portfolio is unlikely to be a strict requirement. However, candidates who can articulate their experience through specific examples, particularly those demonstrating customer service, sales effectiveness, and operational adherence, will be better positioned. The emphasis is on practical application of skills rather than formal documentation.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour

Benefits:

• Health Insurance: Includes medical, dental, and vision coverage.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, valuable for employees who are also crafters.

• Other Benefits: Mention of "much more" suggests potential for additional perks or programs.

Working Hours:

• This is a part-time position. While the total hours are not specified, typical part-time retail roles can range from 15-30 hours per week.

• Work hours include nights, weekends, and early mornings, reflecting typical retail operating schedules.

• The total base pay range provided ($16.25 - $19.10/hour) suggests a full-time equivalent annual salary of approximately $33,800 - $39,728, assuming a 40-hour work week. However, as this is a part-time role, actual earnings will be proportionally lower.

📝 Enhancement Note: The provided salary range is competitive for part-time retail roles in the current market, especially for positions requiring specialized skills like custom framing. The benefits package is robust for part-time employment, highlighting Michaels' commitment to employee well-being. The location is Braintree, MA, and the salary range appears to align with general US retail standards rather than being hyper-localized to a specific high-cost-of-living area, though local market conditions would be the ultimate determinant.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Large (Over 1,300 stores in North America), indicating a well-established corporate structure with standardized processes and a significant market presence.

Founded: 1973 (Headquartered in Irving, Texas), suggesting a long history and deep roots in the creative industry.

Team Structure:

• Store-Level Operations: This role operates within a typical retail store structure, reporting to store management (e.g., Store Manager, Assistant Manager, Framing Department Manager).

• Cross-Functional Collaboration: Collaboration will primarily be with fellow store associates across various departments (e.g., sales floor, cashiers, inventory specialists) and potentially with district or regional management for operational guidance and performance reviews.

• Customer-Centric Focus: The culture emphasizes customer relationships and providing a positive shopping experience, with the framing department being a key area for specialized customer interaction.

Methodology:

• Standardized Processes: Michaels relies heavily on Standard Operating Procedures (SOPs) to ensure consistency in customer service, sales, production, and store operations across all locations.

• Data-Driven Merchandising: While not explicitly detailed for this role, retail operations generally involve data analysis for inventory management, sales performance, and visual merchandising strategies.

• Customer Relationship Management: The "Elevated ABC Deliver" methodology suggests a focus on proactive customer engagement and building rapport to drive sales and loyalty.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is likely to be fast-paced, customer-focused, and process-driven, typical of large retail organizations. The emphasis on "purpose: to fuel the joy of creativity and celebration" suggests a positive and engaging work environment for individuals passionate about arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

Reporting Structure:

• Typically reports to a Department Manager (e.g., Framing Manager) or a Store Manager/Assistant Manager.

Operations Impact:

• Directly impacts store revenue through custom framing sales and general customer service.

• Contributes to customer satisfaction and brand loyalty by providing quality products and positive experiences.

Growth Opportunities:

• Department Specialization: Potential to become a senior framer or department lead within the framing area.

• Retail Management Path: Progression to roles like Assistant Store Manager, Store Manager, or specialized roles in visual merchandising or operations management within Michaels.

• Skill Development: Opportunity to gain extensive experience in custom framing, sales techniques, customer relationship management, and retail operations.

• Cross-Training: Potential for training in other store departments.

• Further Education Support: Tuition assistance can support formal education or certifications relevant to retail, art, or business.

📝 Enhancement Note: For a part-time, entry-level role, the primary growth path is within the retail store environment. The company's size and established structure provide clear pathways for advancement for dedicated employees who demonstrate strong performance and a commitment to learning.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Braintree, MA (121 Pearl St). The job description also mentions other potential store locations (e.g., BOS-BRAINTREE, MA), implying this is a specific store opening.

Workspace Context:

• Customer-Facing Environment: Primarily operates on the retail sales floor and within the dedicated custom framing area.

• Equipment Use: Involves regular use of framing equipment, glass cutters, and potentially heat presses in the frame shop.

• Physical Demands: Requires standing for extended periods, bending, lifting (heavy boxes and frames), reaching, and stretching. Ladder use may be required for accessing high shelves.

• Climate Control: Most public areas are climate-controlled, but some stock rooms may not be. Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

• Work Hours: Includes nights, weekends, and early mornings, typical for retail operations.

Work Schedule:

• Part-time schedule, with flexibility required to cover various shifts, including evenings, weekends, and potentially early mornings.

• The role requires availability to support store operating hours.

📝 Enhancement Note: This is a hands-on, dynamic work environment. Candidates should be comfortable with physical tasks, working directly with customers, and operating specialized equipment in a retail setting. The mention of potential climate variations in stock rooms is a typical retail consideration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application review and possibly an automated or phone screening to assess basic qualifications and availability.

• In-Person Interview(s): Expect one or more interviews at the

Braintree store location.

• Discussion Focus: Interviews will likely cover:

  • Customer service philosophy and experience.
  • Sales approach and ability to build rapport.
  • Handling challenging customer situations.
  • Understanding of basic framing concepts or willingness to learn.
  • Availability and flexibility with scheduling.
  • Familiarity with retail operations (merchandising, stocking, cash handling).

• Skills Assessment: May involve a brief practical demonstration or discussion related to measuring, basic tool handling, or customer interaction scenarios.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss specific examples from your past work experience that demonstrate:
  • Customer Service Scenarios: How you've exceeded customer expectations or resolved complaints.
  • Sales Achievements: Instances where you successfully sold a product or service, especially one requiring consultation.
  • Problem-Solving: How you've tackled challenges in a previous role.
  • Teamwork: Examples of collaborating effectively with colleagues.
  • Technical Aptitude: If you have prior experience with tools or equipment, be ready to describe it.

Challenge Preparation:

• Be prepared for behavioral interview questions (e.g., "Tell me about a time you handled a difficult customer").

• Practice articulating your understanding of great customer service and how you would apply it in a framing context.

• Research Michaels' products and services, particularly their custom framing offerings, to show genuine interest.

• Be ready to discuss your availability and suitability for a part-time, flexible schedule.

📝 Enhancement Note: The application process is geared towards assessing practical skills and cultural fit for a customer-facing retail role. Candidates should focus on showcasing their customer service and sales abilities through concrete examples rather than formal documentation.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter
  • Mat Cutter (likely, though not explicitly stated)
  • Framing/Assembly Tools (e.g., choppers, joiners, staple guns)
  • Heat Press (mentioned in work environment)

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer orders.

• Basic Computer Skills: For order entry, internal communications, and potentially accessing training materials.

Analytics & Reporting:

• While not directly managing complex analytics, the role contributes to data through sales transactions.

CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interaction, focusing on building relationships and personalized service.

• Omni-channel processes may involve basic integration between online orders and in-store fulfillment.

📝 Enhancement Note: Proficiency in operating specialized framing equipment is a key technical requirement. Familiarity with standard retail POS systems is also essential. The company likely uses proprietary systems for order management and inventory, for which training will be provided.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, creative experience.

• Creativity & Celebration: Aligning with Michaels' purpose of fueling creativity and celebrating life's moments through custom framing.

• Teamwork & Respect: Collaborating effectively with colleagues and fostering a positive, inclusive work environment.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Efficiency & Compliance: Adhering to SOPs, safety protocols, and operational standards.

Collaboration Style:

• Cross-Functional: Working closely with all store team members to ensure smooth store operations and excellent customer service across departments.

• Customer-Centric: Collaborative efforts focused on meeting customer needs, from initial consultation to final product delivery.

• Process-Oriented: Adhering to established workflows for sales, production, and store maintenance, with an emphasis on accuracy and efficiency.

📝 Enhancement Note: The company actively promotes values centered around creativity, customer satisfaction, and teamwork. Candidates who can demonstrate alignment with these values, particularly a passion for art and crafting, will likely fit well within the team culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer consultations, custom framing production, general store duties, and POS operations simultaneously.

• Managing Customer Expectations: Accurately assessing customer needs and delivering custom framing solutions that meet or exceed expectations, especially with diverse artistic visions.

• Physical Demands: The role requires standing for long periods and lifting potentially heavy items, which can be physically demanding.

• Pace of Retail: Adapting to the fast-paced retail environment, especially during peak seasons or busy periods.

• Learning Curve: Mastering the technical aspects of custom framing equipment and processes.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, materials, and production techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.

• Retail Operations Knowledge: Gain comprehensive experience in various aspects of retail store management.

• Company Certifications: Potential for internal training and certifications related to framing or sales.

• Tuition Assistance: Opportunity to pursue formal education in related fields.

📝 Enhancement Note: This role offers a solid entry point into the retail and creative industries, with clear opportunities for skill development in both customer-facing and technical areas. The challenges are typical of retail environments but are offset by the supportive structure and growth potential offered by Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to describe how you would handle a customer who is unsure about their framing choice, or a customer who is unhappy with their finished product. Focus on active listening, empathy, and problem-solving.

• Sales Approach: Prepare to discuss how you would approach a customer to offer custom framing services, emphasizing consultative selling and understanding their artistic vision. How would you upsell or suggest premium options?

• Operational Efficiency: Discuss your understanding of maintaining a clean and organized workspace, adhering to procedures, and contributing to team goals. How would you prioritize tasks when busy?

Company & Culture Questions:

• Research Michaels' mission, values, and their focus on creativity. Be prepared to explain why you are drawn to working for a company that celebrates art and crafting.

• Discuss your understanding of the importance of customer experience in a retail setting.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally present examples from your past experiences.

• STAR Method: Use the Situation, Task, Action, Result (STAR) method to structure your answers to behavioral questions.

• Quantify Achievements: If possible, use numbers to describe your successes (e.g., "Increased framing consultations by X%," "Consistently met sales targets").

• Framing Examples: If you have any personal framing projects or relevant experience, be ready to describe them and the process involved.

• Enthusiasm for Craft: Convey genuine interest in art, crafting, and helping customers bring their creative visions to life.

📝 Enhancement Note: The interview will assess your customer service skills, sales potential, operational awareness, and cultural fit. Practice articulating your experiences using the STAR method, and showcase your enthusiasm for Michaels' mission.

📌 Application Steps

To apply for this operations position:

• Visit the Michaels Careers website or the provided Workday job link to submit your application.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any technical aptitude with tools or equipment, and retail operations experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "cash handling," and "framing."

• Portfolio Preparation: While not a formal portfolio, prepare specific examples of your customer service successes, sales achievements, and any relevant technical skills (e.g., experience with tools, measuring, crafting). Be ready to discuss these using the STAR method.

• Company Research: Familiarize yourself with Michaels' brand, products, custom framing services, and company values. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples that demonstrate your skills and fit for the role. Be ready to discuss your availability and enthusiasm for a part-time position.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.