Part-time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Midland, Texas, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: July 30, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Key responsibilities include building strong customer relationships to drive sales of framing services and products through personalized design consultations.

• The position requires diligent execution of Standard Operating Procedures (SOPs) to ensure operational efficiency, safety compliance, and adherence to company standards.

• This role also involves maintaining visual merchandising standards for the ready-made frame department and other assigned store areas to enhance the customer shopping experience.

📝 Enhancement Note: While the input data uses "Part-time Framer," the core responsibilities and company description suggest a broader retail operations and customer-facing role with a specialization in custom framing. The "0-2 Years" experience level indicates an entry-level position, suitable for individuals new to retail or operations. The location is derived as Midland, Texas, based on the provided address and derived regions.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively engage with customers to build rapport and understand their framing needs, utilizing the "Elevated ABC Deliver" methodology to create memorable framing experiences.
  • Drive sales and production results by effectively selling custom framing solutions and related products.
  • Assist customers in locating merchandise and offer solutions to enhance their shopping experience.

• Custom Framing Operations:

  • Accurately complete custom framing orders with a high degree of quality and within established timelines.
  • Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, ensuring safe and efficient use.
  • Manage the ready-made frame department, ensuring it is well-merchandised, in stock, and visually appealing.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to all SOPs and company programs.
  • Execute stock replenishment tasks, including participating in truck un-loads and stocking processes according to company standards.
  • Manage inventory for assigned areas, including SISO (Shop In Shop Out) and Directed Replenishment programs.

• Point of Sale & Omni-Channel Support:

  • Operate the cash register accurately and execute cash handling procedures to company standards.
  • Support and execute omni-channel processes, such as online order fulfillment or customer pick-ups.

• Teamwork & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Support shrink and safety programs by following established guidelines and reporting any concerns.

  • Interact positively and respectfully with colleagues, demonstrating a commitment to the organization's vision and values.

📝 Enhancement Note: The primary responsibilities are detailed to reflect a blend of direct customer interaction, specialized framing tasks, and general retail operations, aligning with the "Framer" title within a larger retail context. Emphasis is placed on sales-driven customer service and operational execution.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a High School Diploma or equivalent is generally expected for entry-level retail positions. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and operate specialized equipment and tools. Required Skills:

• Basic Computer Skills: Proficiency in using computers for point-of-sale (POS) systems, inventory management, and basic data entry.

• Basic Measuring Skills: Accuracy in taking measurements for custom framing projects.

• Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to build customer relationships, understand needs, and provide solutions with a friendly and positive demeanor.

• Adherence to Procedures: Strong commitment to following Standard Operating Procedures (SOPs) and safety guidelines.

• Merchandising Acumen: Ability to maintain visually appealing and well-organized retail displays.

Preferred Skills:

• Retail Sales Experience: Prior experience in a sales-driven retail environment, with a track record of meeting sales targets.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Inventory Management: Experience with stock management, replenishment, and visual merchandising.

• Cash Handling Proficiency: Experience operating a cash register and managing financial transactions accurately.

📝 Enhancement Note: The required skills are derived directly from the job description's "Minimum Type of experience" and implied responsibilities. Preferred skills are extrapolated from the "Preferred Type of experience" and the nature of a framing specialist role within retail. The experience level is set at 0-2 years to match the AI-derived experience level, indicating an entry-level to junior role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate their ability to:
  • Design and Execution: Showcase examples of creative problem-solving or projects where attention to detail was critical.
  • Customer Interaction: Provide examples of how they've successfully built relationships or resolved customer issues.
  • Process Adherence: Discuss instances where following specific procedures led to successful outcomes.
  • Skill Demonstration: Mention any personal projects or experiences that highlight their ability to work with tools or create tangible items.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of:
  • Workflow Design: How they approach tasks systematically, from initial customer consultation to order completion.
  • Quality Control: Their methods for ensuring the quality and accuracy of their work.
  • Efficiency Improvement: Any ideas or experiences related to streamlining processes or improving productivity in a retail or workshop setting.

📝 Enhancement Note: Traditional operations roles often require a detailed portfolio showcasing process improvements, system implementations, and ROI. For this entry-level, part-time framing role, the "portfolio" is interpreted more broadly as the candidate's ability to articulate their skills and experiences through their resume and interview responses, focusing on foundational operational concepts like process adherence, quality, and customer interaction.

💵 Compensation & Benefits

Salary Range:

• Based on the part-time nature, entry-level experience (0-2 years), and retail industry standards in Midland, Texas, a competitive hourly wage is expected. A typical range for this type of role in this region would likely fall between $10.00 - $14.00 per hour.

• This estimate considers the cost of living in Midland, TX, and industry benchmarks for retail associates with specialized duties. Benefits:

• For eligible part-time team members, benefits may include:

  • 401(k) with Employer Match: Retirement savings plan with company contributions.
  • Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.
  • Medical, Dental, and Vision Coverage: Health insurance options.
  • Telemedicine Services: Remote access to healthcare professionals.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education.
  • Adoption Assistance: Financial support for adoption processes.
  • Employee Discounts: Significant discounts on Michaels products and services.
  • Partner Discount Programs: Access to discounts from affiliated companies.

Working Hours:

• This is a part-time position. Specific hours will vary based on business needs, including nights, weekends, and potentially early mornings. The total weekly hours may be less than 40, depending on scheduling and operational demands.

📝 Enhancement Note: Salary is estimated based on typical entry-level retail wages in the specified region, considering the "Part time" employment type and "0-2 Years" experience level. Benefits are directly extracted from the provided text, with a note on eligibility for part-time roles. Working hours are clarified to reflect the part-time nature and variable schedule.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Framing

Michaels operates within the highly competitive arts and crafts retail sector, positioning itself as a primary destination for creative supplies and custom framing solutions. The industry emphasizes creativity, DIY culture, and seasonal/holiday-driven sales. The framing segment requires precision, an eye for design, and customer consultation skills.

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores across North America)

The large company size means established operational frameworks, structured training programs, and opportunities for diverse career paths. For operations professionals, this implies adherence to corporate policies and procedures, but also access to robust systems and resources.

Founded: 1973, headquartered in Irving, Texas.

With decades of history, Michaels has built a strong brand recognition and a deep understanding of its customer base. This longevity suggests a stable operational environment with proven business models.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team led by a Store Manager, Assistant Store Manager, and potentially department specialists (e.g., Framing Manager if applicable).

• Cross-Functional Collaboration: Collaboration will occur primarily with fellow store associates, focusing on customer service, inventory management, and operational tasks. Interactions may also extend to regional management and corporate support teams for specific initiatives or escalations.

• Specialization: While the role is part-time, it involves a degree of specialization in custom framing, requiring close coordination with customers and potentially other framers or design consultants.

Methodology:

• Customer-Centric Approach: Emphasis is placed on building customer relationships and providing personalized solutions ("Elevated ABC Deliver").

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is critical for ensuring consistency in customer experience, operational efficiency, and safety.

• Data-Informed Decisions: While not a data analyst role, decisions regarding inventory, sales strategies, and customer service are influenced by sales data, customer feedback, and operational metrics.

• Continuous Improvement: The company encourages participation in truck un-loads, stocking, and maintaining store standards, reflecting a hands-on approach to operational upkeep.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context is pieced together from the provided description, focusing on its industry position, operational scale, and historical context as it relates to the role. The team structure and methodology are inferred based on typical retail store operations and the specific responsibilities outlined for the Framer position.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Specialist Support

This role represents an entry point into specialized retail operations, focusing on a specific department (Custom Framing) while contributing to overall store operations. It's ideal for individuals beginning their careers or seeking part-time roles that offer skill development.

Reporting Structure:

The Part-time Framer typically reports directly to a Store Manager, Assistant Store Manager, or a designated Framing Department Lead/Manager, depending on the store's organizational structure. This direct reporting line facilitates clear communication, task assignment, and performance feedback.

Operations Impact:

While not directly managing large-scale operational initiatives, the Framer's impact is significant at the store level:

• Revenue Generation: Directly contributes to sales through custom framing consultations and upselling of related products.

• Customer Loyalty: Builds repeat business and positive word-of-mouth through excellent service and high-quality framing solutions.

• Operational Efficiency: Ensures smooth functioning of the framing department and contributes to overall store readiness through merchandising and stocking tasks.

• Brand Representation: Acts as a key touchpoint for customers, embodying the Michaels brand promise of creativity and customer satisfaction.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing design, materials, and production techniques.

• Retail Operations Progression: Potential to advance to roles such as Framing Department Lead, Sales Associate, Key Holder, or Assistant Store Manager, with additional responsibilities in inventory management, team leadership, and operational oversight.

• Cross-Training: Opportunities to gain experience in other store departments, broadening retail operational knowledge.

• Leadership Development: For high performers, future opportunities may exist in management training programs or specialized corporate roles within Michaels.

📝 Enhancement Note: The career analysis focuses on the entry-level nature of the role within the context of retail operations, outlining potential growth paths and the immediate impact on store-level performance. The operations perspective emphasizes how this role contributes to key business metrics like revenue and customer retention.

🌐 Work Environment

Office Type: Retail Store Environment

The primary work environment is a public retail store, which is climate-controlled for customer comfort. This includes the sales floor, the custom framing shop, and associated stock room areas.

Office Location(s):

Midland, Texas - specifically at the 909 Joe Mann Blvd location.

The store provides a dynamic environment with regular customer foot traffic and a variety of operational demands.

Workspace Context:

• Collaborative and Customer-Facing: The workspace is designed for direct customer interaction, requiring a friendly and engaging demeanor. Team members work closely together to ensure smooth store operations.

• Specialized Tools & Technology: The framing shop is equipped with specific tools such as framing equipment, glass cutters, and a heat press. The store utilizes POS systems for transactions and potentially inventory management software.

• Team Interaction: Frequent interaction with colleagues is expected for task coordination, customer assistance, and maintaining store standards. The environment fosters teamwork to achieve daily operational goals.

• Potential for Non-Climate Controlled Areas: While public areas are climate-controlled, some stock rooms may not be, and outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

Work Schedule:

• This is a part-time role with a flexible schedule that includes nights, weekends, and potentially early mornings. Specific hours will be determined by business needs and scheduling. The role requires the ability to be on one's feet for extended periods.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, emphasizing customer interaction, specialized tools within the framing area, and the physical demands of the job. The schedule is detailed to reflect the part-time nature and variability.

📄 Application & Portfolio Review Process

Interview Process:

The typical interview process for a position like this at Michaels often involves:

• Initial Application Review: Screening of resumes and applications for minimum qualifications.

• Hiring Manager Interview: A one-on-one interview with the Store Manager or Assistant Manager to assess customer service skills, work ethic, availability, and fit with the team.

• Skills Assessment: May involve a brief practical demonstration of basic measuring skills or a discussion about operating equipment.

• Final Interview/Onboarding: If successful, an offer of employment followed by onboarding and initial training.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, focus on:
  • Resume: Clearly list any relevant experience in retail, customer service, or hands-on creative work. Highlight specific skills like measuring, operating tools, or customer interaction.
  • "Show, Don't Just Tell": Be prepared to provide specific examples during the interview. For instance, instead of saying "good customer service," describe a time you went above and beyond for a customer.
  • Highlighting Creative Aptitude: Discuss personal projects or hobbies that involve creativity, precision, or working with materials, as this aligns with the framing aspect.

Challenge Preparation:

• Scenario-Based Questions: Be ready to answer questions about how you would handle specific customer situations (e.g., an unhappy customer, a complex framing request, a busy period).

• Operational Awareness: Demonstrate an understanding of retail operations, such as the importance of cleanliness, organization, accurate transactions, and teamwork.

• Enthusiasm and Willingness to Learn: Convey genuine interest in the role, the product (framing), and the company, along with a strong desire to learn new skills.

📝 Enhancement Note: Given the entry-level and part-time nature of this role, the "interview process" and "portfolio review" sections are adapted from typical operations job descriptions to reflect a more standard retail hiring approach. The focus is on practical skills, customer service, and a willingness to learn rather than formal process documentation or extensive project portfolios.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Proficiency with specialized tools for cutting mats, assembling frames, and securing artwork. This includes:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For creating custom-fit mats for artwork.
  • Frame Assembly Tools: Such as underpinner or staple gun for joining frame corners.
  • Heat Press: Potentially used for specific mounting or finishing processes.

• Measuring Tools: Rulers, tape measures, and calipers for accurate project specifications.

• Basic Computer Skills: Usage of in-store computers for POS, inventory lookups, and potentially order entry or customer management systems.

Analytics & Reporting:

• Point of Sale (POS) System: Used for processing sales, returns, and managing transactions.

• Inventory Management Software: May be utilized for tracking stock levels, managing replenishment, and performing cycle counts.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly detailed, the "Elevated ABC Deliver" methodology implies a customer-centric approach that may involve basic CRM functionalities within the POS or a separate system for tracking customer preferences and order history.

• Omni-Channel Platforms: Systems supporting online order fulfillment, in-store pick-ups, and potentially ship-from-store capabilities.

📝 Enhancement Note: The tools and technology stack are specifically focused on the equipment and systems relevant to a framing role within a retail environment, as outlined in the job description's requirements and responsibilities.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through friendly service, creative solutions, and a positive shopping experience.

• Creativity & Craftsmanship: Valuing the art of framing and supporting customers' creative endeavors.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and maintain a positive work environment.

• Integrity & Accountability: Adhering to company policies, procedures, and ethical standards in all actions.

• Efficiency & Organization: Maintaining a clean, well-stocked store and executing tasks accurately and in a timely manner.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, should be approached with a helpful and service-oriented mindset.

• Process-Oriented: Collaboration involves following established procedures to ensure consistency and quality in service and operations.

• Supportive: Team members are expected to assist each other to meet operational demands and provide excellent customer experiences.

• Communicative: Open communication is key for coordinating tasks, sharing information, and resolving issues effectively.

📝 Enhancement Note: The team culture and values are inferred from the company's stated purpose ("fuel the joy of creativity"), its emphasis on customer service, and the operational requirements of a retail environment. These values are framed to be relevant to operations professionals by highlighting efficiency, process adherence, and customer impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing consultations, production, and general store operational tasks simultaneously.

• Managing Customer Expectations: Effectively communicating timelines, costs, and design possibilities for custom framing to meet diverse customer needs.

• Seasonal Sales Fluctuations: Adapting to busy periods (e.g., holidays) and slower periods, requiring flexibility in scheduling and task prioritization.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for custom framing.

• Maintaining Quality Standards: Consistently producing high-quality framed items while working efficiently.

Learning & Development Opportunities:

• Framing Expertise: Deepening knowledge of framing materials, design techniques, and advanced framing methods.

• Customer Service Skills: Enhancing consultative selling abilities and conflict resolution techniques.

• Retail Operations Fundamentals: Gaining practical experience in inventory management, visual merchandising, POS operations, and store maintenance.

• Team Leadership Potential: For motivated individuals, opportunities to develop leadership skills by taking on more responsibility within the store team.

• Product Knowledge: Expanding understanding of the wide range of art supplies and craft products offered by Michaels.

📝 Enhancement Note: Challenges are identified based on the core responsibilities and the nature of a part-time, specialized retail role. Growth opportunities are framed within the context of skill development and potential career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios:

  • "Describe a time you dealt with a difficult customer. How did you resolve the situation?" (Focus on empathy, problem-solving, and de-escalation.)
  • "How would you approach a customer who is unsure about their framing needs?" (Highlight active listening, asking clarifying questions, and offering suggestions.)
  • "Imagine a customer wants a frame for a very valuable piece of art. What steps would you take?" (Emphasize attentiveness, discussing archival materials, and ensuring proper handling.)

• Operational & Skill-Based Questions:

  • "What experience do you have with tools or hands-on work?" (Be ready to discuss any relevant hobbies or past roles.)
  • "How do you ensure accuracy when taking measurements or completing tasks?" (Focus on attention to detail and double-checking.)
  • "What do you know about Michaels custom framing services?" (Show you've done some research on their offerings.)

• Teamwork & Culture Questions:

  • "Why are you interested in working for Michaels?" (Connect your interests to their mission of creativity and customer experience.)

  • "How do you handle working in a fast-paced retail environment?" (Emphasize ability to multitask and prioritize.)

  • "Describe your ideal work environment." (Align your response with a collaborative, customer-focused, and productive atmosphere.) Company & Culture Questions:

• Research: Familiarize yourself with Michaels' mission, values, and product offerings, especially their custom framing services. Understand their position in the arts and crafts market.

• Brand Alignment: Be prepared to articulate how your personal values and work style align with Michaels' emphasis on creativity, customer service, and community.

• Availability: Be clear and upfront about your availability, as this is a part-time role with varied scheduling needs.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, your "portfolio" consists of your resume and your interview responses.

• Resume: Ensure it clearly highlights any relevant skills: customer service, attention to detail, hands-on experience, creative projects, and operational tasks (like stocking or merchandising).

• Interview Anecdotes: Prepare 2-3 specific stories that demonstrate your key skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers when asked about past experiences. For example, a story about a successful customer interaction or a time you meticulously completed a detailed task.

📝 Enhancement Note: Interview preparation is tailored to an entry-level retail role, focusing on common interview question types, behavioral examples, and how to leverage resume content to "showcase" relevant skills in the absence of a formal portfolio.

📌 Application Steps

To apply for this Part-time Framer position at Michaels Stores:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels careers portal.

• Tailor Your Resume: Ensure your resume clearly highlights any experience in customer service, retail, hands-on work, or creative projects. Use keywords from the job description such as "customer service," "framing," "measuring skills," and "retail."

• Prepare for the Interview: Be ready to discuss your availability, customer service philosophy, and any relevant skills or experiences. Prepare specific examples using the STAR method to answer behavioral questions.

• Research Michaels: Familiarize yourself with Michaels' brand, products (especially custom framing), and commitment to creativity and customer satisfaction. Understanding their values will help you articulate your fit during the interview.

• Showcase Your Aptitude: Be enthusiastic about learning new skills, particularly in custom framing and operating specialized equipment. Demonstrate a positive attitude and a willingness to contribute to the store team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.