Part time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Walker, Michigan, United States (3310 Alpine Ave NW, Unit 5)

Job Type: Part-time

Category: Retail Operations / Custom Framing

Date Posted: August 07, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include direct customer engagement to understand their needs and translate them into custom framing solutions, driving sales within the framing department.

• The position also encompasses essential retail operations tasks such as maintaining store presentation, managing inventory, and handling transactions accurately.

• This is a hands-on role requiring the operation of specialized framing equipment and a commitment to adhering to operational standards and safety protocols.

📝 Enhancement Note: The raw job description indicates a "Part time Framer" role. Given the emphasis on customer interaction, sales, and specialized equipment operation within a retail setting, this role falls under Retail Operations with a strong specialization in Custom Framing services. The "0-2" experience level suggests it's an entry-level position.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively listening to their needs and recommending suitable custom framing solutions.
  • Utilize sales techniques and product knowledge to drive sales within the framing department, meeting or exceeding sales targets.
  • Provide a memorable customer experience through personalized design consultations and product recommendations.

• Custom Framing Production:

  • Accurately measure artwork and materials for custom framing projects.
  • Operate specialized framing equipment, including but not limited to, mat cutters, saws, and assembly tools, to produce high-quality custom frames.
  • Ensure all framing orders are completed with a high degree of quality and delivered within the promised timeframe.
  • Maintain a safe and efficient workspace within the frame shop, adhering to all operational procedures.

• Store Operations & Merchandising:

  • Maintain the visual presentation of the ready-made frame department and other assigned areas, ensuring they are clean, organized, and well-merchandised.
  • Assist with in-store replenishment and stock management to ensure product availability for customers.
  • Help customers locate products and provide solutions, contributing to an overall positive shopping experience.

• Transaction & Inventory Management:

  • Operate the cash register accurately, executing cash handling procedures to company standards.
  • Participate in truck un-load and stocking processes, ensuring adherence to truck standards and inventory management protocols.
  • Support company shrink and safety programs through diligent execution of operational procedures.

• Omni-channel Support:

  • Assist with the execution of omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store initiatives, as required.

📝 Enhancement Note: The core responsibilities have been expanded to categorize duties logically, emphasizing the dual nature of the role: direct customer-facing sales and custom framing production. Keywords like "custom framing solutions," "sales targets," "framing equipment," "visual presentation," "inventory management," and "omni-channel processes" have been integrated to align with retail operations and GTM contexts.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Customer Service Excellence: Proven ability to engage customers, build rapport, and provide solutions.

• Basic Measuring Skills: Ability to take accurate measurements for framing projects.

• Basic Computer Skills: Familiarity with point-of-sale (POS) systems and basic computer operations.

• Equipment Operation: Aptitude to learn and safely operate framing equipment and glass cutters.

• Sales Acumen: Ability to identify customer needs and recommend appropriate products or services to drive sales.

• Merchandising & Presentation: Understanding of visual merchandising principles to maintain an appealing store environment.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, ideally with a focus on custom products or services.

• Custom Framing Knowledge: Familiarity with different framing materials, techniques, and design principles.

• Cash Handling Proficiency: Experience operating a cash register and managing financial transactions.

• Inventory Management Basics: Understanding of stock management and replenishment processes.

📝 Enhancement Note: The original requirements summary has been detailed into specific required and preferred skills. "Basic computer skills" and "basic measuring skills" are now explicitly listed. The "Minimum Type of experience" and "Preferred Type of experience" from the source have been translated into distinct "Required Skills" and "Preferred Skills" sections, incorporating keywords relevant to retail operations and customer service.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase relevant experience in customer service, sales achievements, and any hands-on project work.

• Examples could include personal framing projects, visual merchandising displays created, or documented instances of exceeding sales targets.

• Demonstrating an understanding of process adherence and quality control in previous roles will be beneficial. Process Documentation:

• Familiarity with Standard Operating Procedures (SOPs) and the ability to adhere to them is critical.

• Candidates should be prepared to discuss how they would follow established processes for customer consultations, order fulfillment, and cash handling.

• An understanding of how to maintain a clean and organized workspace as part of a defined process is also important.

📝 Enhancement Note: This section is inferred, as formal portfolio requirements are uncommon for entry-level retail roles. However, the emphasis on SOPs, quality, and process adherence in the original description suggests that candidates should be prepared to discuss their understanding and application of established workflows. The "Portfolio Essentials" are framed in a way that allows candidates to highlight relevant experiences without needing a traditional portfolio.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in Walker, Michigan, with custom framing responsibilities, the estimated hourly wage is likely between $13.00 - $17.00 USD per hour. This range considers the entry-level experience requirement and the specialized skills involved in custom framing. Benefits:

• Core Benefits:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Development & Perks:

  • Tuition assistance

  • Adoption assistance

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. The exact number of hours per week will vary based on business needs, but typically ranges from 15-25 hours.

• Work hours will include nights, weekends, and early mornings, as the retail store operates during these times. Flexibility in scheduling is expected.

📝 Enhancement Note: The salary range is an estimate based on typical part-time retail associate wages in the specified location and the added responsibility of custom framing, considering the "0-2" experience level. The benefits listed are directly extracted from the provided text and organized for clarity. The working hours are detailed to reflect the "Part time" nature of the role and the operational demands of a retail environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Framing

Company Size: Large (Over 10,000 employees globally, based on Michaels' scale)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Cross-functional Collaboration: Will collaborate with other store associates in departments like sales, inventory, and customer service to ensure smooth store operations and a cohesive customer experience.

• Specialization: Focuses on the custom framing department, working alongside colleagues who may specialize in other areas of the retail store.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, particularly through the "Elevated ABC Deliver" methodology for custom framing.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for compliance, consistency, and operational efficiency.

• Teamwork & Support: Fosters a culture where team members support each other, maintain a positive attitude, and contribute to a shared vision and values.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company size and founding information are inferred from the provided company description and general knowledge of Michaels. The "Methodology" section interprets the company's operational approach based on keywords like "Elevated ABC Deliver" and "Standard Operating Procedures (SOPs)." The team structure is described in the context of a retail store environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role is positioned at the foundational level of retail operations, with a specific focus on the custom framing service. It's an opportunity to develop core retail skills, customer service expertise, and specialized framing production capabilities. Reporting Structure:

• Typically reports to a Store Manager or Assistant Store Manager. May receive direct task guidance from a Framing Department Lead or Manager, if one exists within the store structure. Operations Impact:

• Directly impacts store revenue through custom framing sales and customer retention.

• Contributes to the overall customer experience, influencing brand perception and repeat business.

• Maintains operational efficiency in the framing department and contributes to overall store presentation and sales performance. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer relationship management.

• Advancement within Store: Potential to move into roles like Senior Framer, Department Lead, Assistant Store Manager, or Store Manager.

• Cross-Departmental Experience: Gain experience in various store functions, broadening retail operational knowledge.

• Specialization: Develop deep expertise in custom framing, becoming a go-to resource for complex projects.

📝 Enhancement Note: This analysis frames the "Part-time Framer" role within a broader retail operations career path. The "Operations Impact" section highlights how this role contributes to business objectives, and "Growth Opportunities" outlines potential career progression within Michaels, emphasizing skill development and advancement.

🌐 Work Environment

Office Type: Customer-Facing Retail Store Environment

Office Location(s): Walker, Michigan (specific store address: 3310 Alpine Ave NW, Unit 5)

Workspace Context:

• Customer Interaction: Primarily operates on the sales floor and within the custom framing area, interacting directly with customers.

• Tools & Technology: Access to a cash register, POS system, framing equipment (mat cutters, saws, assembly tools), glass cutters, and potentially heat presses. Basic computer access for operational tasks.

• Team Interaction: Frequent collaboration with fellow store associates to support sales, customer service, and operational tasks. Opportunities for learning and knowledge sharing within the store team.

Work Schedule:

• Part-time schedule, requiring flexibility to work nights, weekends, and early mornings.

• The role demands standing for extended periods and involves physical tasks like lifting, carrying, bending, and reaching.

📝 Enhancement Note: The "Workspace Context" details the tools and technology specific to a retail framing environment, as mentioned in the source text. The "Work Schedule" reiterates the part-time nature and physical demands, drawing from the "Physical Requirements" and "Work Environment" sections of the source.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Expect one or more interviews at the store location. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you handled a difficult customer").
  • Situational Questions: Presenting scenarios related to framing, sales, or store operations (e.g., "How would you help a customer choose a frame for a valuable piece of art?").
  • Skills Assessment: Discussion or demonstration of basic measuring and computer skills, and willingness to learn framing equipment operation.
  • Cultural Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Potential Practical Component: May include a brief task related to measuring, demonstrating a basic design concept, or handling a mock transaction.

Portfolio Review Tips:

• For this role, a formal portfolio isn't typically required. However, prepare to discuss:
  • Customer Service Examples: Highlight instances where you provided exceptional service or resolved customer issues.
  • Sales Achievements: If you have prior sales experience, be ready to share quantifiable results or successful sales strategies.
  • Creative Projects: Mention any personal projects (e.g., DIY framing, art projects) that demonstrate creativity, attention to detail, and hands-on skills.
  • Problem-Solving: Share examples of how you've overcome challenges in previous roles.

Challenge Preparation:

• Customer Scenario: Be ready to role-play assisting a customer with a framing inquiry, from initial consultation to product recommendation.

• Operational Task: Understand the importance of following SOPs for tasks like cash handling, inventory management, and maintaining store standards.

• Learning Aptitude: Emphasize your ability and eagerness to learn new skills, particularly operating framing equipment and mastering the custom framing process.

📝 Enhancement Note: This section provides actionable advice for candidates applying for this specific role. It outlines a typical retail interview process, advises on how to "showcase" relevant experience in lieu of a formal portfolio, and suggests preparation for common interview challenges, all tailored to a part-time framing position.

🛠 Tools & Technology Stack

Primary Tools & Equipment:

• Custom Framing Equipment:

  • Mat Cutters (e.g., Logan, Fletcher)
  • Framing Saws (e.g., Underpinner, Chopper)
  • Assembly Tools (e.g., staple guns, glue applicators)
  • Glass Cutters & Safety Equipment
  • Heat Press (potentially for specific framing applications)

• Point of Sale (POS) System: For processing transactions, managing customer orders, and accessing product information.

• Basic Computer & Internet Access: For operational tasks, communication, and potentially accessing training modules.

CRM & Order Management:

• The POS system likely includes basic CRM functionalities for customer order tracking and relationship management.

• Customers' framing orders will be logged and managed through this system. Inventory & Merchandising Tools:

• Inventory management systems integrated with the POS for tracking stock levels of frames, mats, glass, and hardware.

• Visual merchandising guidelines and tools for maintaining store presentation.

📝 Enhancement Note: This section details the specific tools and technology relevant to a custom framing role in retail. It goes beyond generic POS systems to include specialized framing equipment mentioned or implied in the job description, providing a clear picture of the technical environment.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Encouraging a passion for art, crafting, and creative expression, which translates into helping customers with their framing needs.

• Customer Focus: Prioritizing customer satisfaction by building relationships, providing solutions, and delivering quality service.

• Teamwork & Respect: Fostering a positive and inclusive environment where team members support each other, communicate effectively, and treat everyone with respect.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical practices in all aspects of the job, including cash handling and production quality.

• Efficiency & Quality: Striving for operational efficiency while maintaining high standards of quality in custom framing and store presentation.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist across different store functions as needed to ensure smooth operations and excellent customer service.

• Knowledge Sharing: Encouraging team members to share their expertise, particularly in areas like framing techniques, sales strategies, and customer engagement.

• Positive Interaction: Maintaining a positive and respectful demeanor, even in challenging situations, to contribute to a productive work environment.

📝 Enhancement Note: This section extrapolates Michaels' company values and desired collaboration styles based on their stated purpose ("fuel the joy of creativity and celebration") and the emphasis on teamwork and customer relationships in the job description. It connects these values to the daily operations of a retail team member.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Effectively managing customer interactions, custom framing production, and general store operational duties simultaneously.

• Meeting Sales Targets: Consistently driving sales in the custom framing department, which can be influenced by customer traffic and project complexity.

• Learning Specialized Skills: Acquiring proficiency in operating framing equipment and mastering the nuances of custom framing design and production.

• Physical Demands: Adapting to the physical requirements of the role, including standing for long periods and lifting moderately heavy items.

• Customer Expectations: Handling diverse customer needs and expectations for valuable or sentimental artwork.

Learning & Development Opportunities:

• Custom Framing Certification: Potential to gain specialized knowledge and skills that could lead to professional certifications in custom framing.

• Retail Sales Training: Opportunities to enhance sales techniques, product knowledge, and customer relationship management skills.

• Operational Proficiency: Develop expertise in retail inventory management, POS systems, and store operations.

• Leadership Potential: For motivated individuals, there are pathways to leadership roles within Michaels stores.

• Creative Skill Enhancement: Continuous exposure to art, design, and creative projects can foster personal creative development.

📝 Enhancement Note: This section identifies potential challenges inherent in the role and outlines specific learning and development opportunities, connecting them to the skills and responsibilities of a custom framer within a large retail organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales Scenarios:

  • "Describe a time you went above and beyond to help a customer."
  • "How would you approach a customer who is unsure about framing options for their artwork?"
  • "What would you do if a customer was unhappy with a custom frame you created?"
  • "How do you stay motivated to meet sales goals?"

• Technical & Operational Questions:

  • "What experience do you have with measuring tools?"
  • "Are you comfortable learning to operate machinery like saws or cutters?"
  • "How do you ensure accuracy when handling money or processing orders?"
  • "How would you maintain the cleanliness and organization of the framing area?"

• Company & Culture Fit Questions:

  • "Why are you interested in working for Michaels?"

  • "What does 'creativity' mean to you?"

  • "How do you handle working as part of a team?"

  • "What are your thoughts on our company values?" Company & Culture Questions:

• Research Michaels' mission, values, and commitment to creativity.

• Understand the role of custom framing within their broader product offering.

• Be prepared to discuss how your personal values align with the company's culture. Portfolio Presentation Strategy:

• While not a formal portfolio, prepare to verbally "showcase" your skills.

• Have specific examples ready for customer service, problem-solving, and any creative or hands-on projects you've completed.

• If you have personal framing projects, be ready to describe the process, materials, and outcome.

📝 Enhancement Note: This section provides concrete examples of interview questions tailored to the "Part-time Framer" role, covering customer service, operational aptitude, and cultural fit. It also offers specific advice on how to "present" relevant experience effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal link provided in the job posting.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools, crafts, or hands-on work. Use keywords from the job description such as "customer service," "sales," "merchandising," and "detail-oriented."

• Prepare for Interview: Review common retail interview questions, focusing on behavioral and situational scenarios related to customer interaction, problem-solving, and eagerness to learn. Practice articulating your understanding of the responsibilities and your enthusiasm for the role.

• Company Research: Familiarize yourself with Michaels' brand, products, and commitment to creativity. Understand their approach to custom framing and customer service.

• Highlight Relevant Skills: Be ready to discuss your basic computer skills, measuring abilities, and willingness to learn to operate framing equipment safely and effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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