Part time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Ithaca, NY

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 22, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing sales and production driven by customer engagement and Elevated ABC Deliver methodology.

• Maintain operational standards by adhering to Standard Operating Procedures (SOPs) and company programs, ensuring compliance and efficiency.

• Provide exceptional customer service, assisting shoppers and maintaining a well-merchandised, in-stock store environment.

• Support overall store operations including inventory management, cash handling, and omni-channel processes.

📝 Enhancement Note: This role is specifically focused on custom framing within a retail environment. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, aiming to build strong customer relationships and drive custom framing revenue. The "Part-time" nature indicates flexibility for candidates seeking supplementary income or entry-level retail experience.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering creative solutions and driving custom framing sales.

• Accurately measure artwork and select appropriate framing materials, ensuring high-quality custom framing order fulfillment.

• Operate framing equipment, including glass cutters, and adhere to production timelines and quality standards.

• Maintain the readiness and visual appeal of the ready-made frame department and other assigned merchandising areas.

• Execute daily retail operations, including operating the cash register, accurate cash handling, and assisting with truck un-loads and stocking.

• Contribute to a safe, clean, and clutter-free store environment by following all safety and security protocols.

• Assist customers with locating products, answering inquiries, and providing solutions to enhance their shopping experience.

• Support omni-channel initiatives, such as buy online, pick up in-store (BOPIS) or ship-from-store (SFS) processes.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/customer engagement (driving custom framing solutions) and operational execution (production, merchandising, stocking, cash handling). The mention of "SISO" (Ship-In, Ship-Out) and "Directed Replenishment" indicates a need for understanding inventory management and stock flow within a retail context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred.

Experience:

• Minimum of 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to learn and apply new skills quickly, particularly in technical or craft-related areas. Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential inventory management software.

• Proficiency in basic measuring skills for accurate order specifications.

• Ability to safely and effectively operate framing equipment and glass cutters.

• Strong customer service aptitude with a friendly and helpful demeanor.

• Basic math and cash handling skills for accurate transaction processing.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines consistently. Preferred Skills:

• Previous retail sales experience, particularly in custom framing or a related art/craft sector.

• Experience selling products and/or services to customers, with a proven ability to meet sales targets.

• Familiarity with visual merchandising principles and maintaining store presentation standards.

📝 Enhancement Note: The qualifications emphasize foundational skills. While direct framing experience isn't mandatory, the ability to learn technical skills (operating equipment, measuring) and a customer-centric approach are critical. The "0-2 years" experience level suggests this role is structured for individuals beginning their careers or transitioning into a new field.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant past projects demonstrating attention to detail, craftsmanship, or problem-solving skills.

• Examples could include personal craft projects, volunteer work involving meticulous tasks, or any experience where precision was a key factor. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures, particularly in customer service and production environments.

• The ability to articulate how they would learn and adhere to specific framing order processes and safety protocols will be beneficial.

📝 Enhancement Note: For an entry-level, part-time retail position like this, a formal portfolio is unlikely to be a strict requirement. The focus will be on demonstrating an understanding of process adherence and a willingness to learn specific company workflows. Candidates might be asked to describe their approach to learning a new process.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance programs

• Generous Employee Discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: Part-time schedule, potentially including nights, weekends, and early mornings. Specific hours will vary based on store needs and scheduling.

📝 Enhancement Note: The provided salary range is competitive for part-time retail roles in the specified location. The benefits package, including health insurance and PTO, is robust for a part-time position, indicating Michaels' commitment to employee well-being. The mention of tuition assistance is a significant perk for individuals pursuing further education.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America, operating under the Michaels and Artistree brands.

Company Size: Over 1,300 stores across the US and Canada, with a significant online presence. This indicates a large, established retail organization with structured operations.

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The role is part of a local store team, likely including a Store Manager, Assistant Store Manager(s), and fellow Team Members.

• The Framer will report to store management and will collaborate closely with other sales associates and operational staff.

• Cross-functional collaboration will involve supporting various store functions, from sales floor to back-of-house operations. Methodology:

• Emphasis on data-driven customer engagement through the "Elevated ABC Deliver" program for sales and relationship building.

• Structured operational processes are followed, as indicated by the adherence to SOPs and company programs.

• A focus on creating a positive customer experience through merchandising, product availability, and service.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape, emphasizing customer experience, product selection, and operational efficiency. The company culture likely promotes creativity, customer service, and teamwork within its store environments.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialized Retail Role (Framer). This role serves as a foundational position within the Michaels retail structure, offering direct customer interaction and specialized production skills.

Reporting Structure: The Framer will report to store management (e.g., Store Manager, Assistant Manager), receiving direction and performance feedback from them.

Operations Impact: This role directly impacts store revenue through custom framing sales and customer loyalty. It also contributes to operational efficiency by ensuring accurate production and maintaining store standards.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and retail operations.

• Advancement: Potential to move into roles such as Lead Framer, Sales Associate, Key Holder, or Assistant Manager positions within Michaels stores.

• Cross-Training: Possibility of cross-training in other store departments, broadening retail skill sets.

📝 Enhancement Note: For an entry-level, part-time role, the primary growth path is within the retail store operations. Demonstrating reliability, strong customer service, and a willingness to learn are key to advancing within the Michaels ecosystem.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the custom framing shop area.

Office Location(s): Ithaca, NY (specific address: 40 Catherwood Rd, Ste G04).

Workspace Context:

• The framing shop requires careful handling of tools and materials, including glass.

• The sales floor requires active engagement with customers and maintaining visual standards.

• Work hours can include evenings, weekends, and early mornings, necessitating flexibility.

• Opportunities for collaboration exist with fellow team members on customer service, sales, and operational tasks.

Work Schedule: Part-time, with flexibility required to cover store hours, including peak times, weekends, and potentially early mornings or evenings.

📝 Enhancement Note: The environment is dynamic, requiring adaptability to customer traffic, production demands, and varied work hours. Safety protocols, especially in the framing shop, are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume, focusing on relevant customer service or retail experience.

• Interview: Typically involves a conversation with store management to assess customer service skills, ability to learn technical tasks, reliability, and cultural fit.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about how they would approach learning framing equipment.

• Final Decision: Based on overall fit with the team and company values.

Portfolio Review Tips:

• As a formal portfolio is not expected, focus on verbally highlighting relevant experiences during the interview.

• Be prepared to discuss examples of when you've demonstrated attention to detail, problem-solving, or excellent customer service.

• If you have any personal projects or hobbies that showcase craftsmanship or precision, mention them to illustrate your aptitude. Challenge Preparation:

• Be ready to answer situational questions about customer interactions (e.g., "How would you handle a customer who is unhappy with a framing choice?").

• Prepare to discuss your understanding of safety procedures and attention to detail, especially concerning tools and materials.

• Demonstrate enthusiasm for the creative aspect of custom framing and a willingness to learn the craft.

📝 Enhancement Note: The interview process for this role will likely be less formal than for corporate operations roles. The emphasis will be on assessing core competencies like customer service, learning agility, and reliability, rather than deep operational expertise or a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, handling cash, and potentially managing customer orders.

• Framing Equipment: Including but not limited to glass cutters, mat cutters, framing tools (e.g., staple guns, jointers), and potentially heat presses.

• Measuring Tools: Tape measures, rulers, calipers for accurate order specifications.

Analytics & Reporting:

• Basic reporting on sales performance might be accessed by management, but direct use by the Framer is unlikely. CRM & Automation:

• The "Elevated ABC Deliver" system likely acts as a basic CRM, guiding customer interactions and sales processes.

• Potential use of inventory management systems for stock tracking and replenishment.

📝 Enhancement Note: The technology stack is primarily focused on direct customer interaction and production tools. Proficiency in basic computer use and an ability to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and creative solutions.

• Creativity & Passion: Encouraging a love for art, craft, and personal expression.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.

• Integrity: Adhering to company policies, ethical standards, and safety protocols.

• Accountability: Taking ownership of tasks, sales goals, and store presentation.

Collaboration Style:

• Emphasis on a supportive team environment where members assist each other in serving customers and completing operational tasks.

• Open communication is encouraged for problem-solving and ensuring smooth store operations.

• Knowledge sharing is expected, especially regarding product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: Michaels promotes a culture that values creativity, customer connection, and a positive work environment. Team members are expected to contribute to a cohesive and productive atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales targets while also meeting production deadlines for custom framing orders.

• Learning Technical Skills: Quickly mastering the operation of framing equipment and understanding material choices for optimal results.

• Handling Diverse Customer Needs: Catering to a wide range of customer tastes, budgets, and expectations for custom framing.

• Maintaining Store Standards: Consistently upholding visual merchandising and cleanliness standards across the sales floor and framing area.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, and sales processes.

• Product Knowledge: Continuous learning about art supplies, framing materials, and design trends.

• Customer Service Excellence: Developing advanced customer engagement and sales skills.

• Retail Operations: Gaining experience in inventory management, POS operations, and store maintenance.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in custom framing and sales within a supportive retail framework, with clear pathways for internal growth.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your understanding of customer service and how you would build rapport with customers to sell custom framing solutions.

• Expect questions about your ability to learn new skills, follow instructions, and handle technical equipment.

• Think about how you would balance multiple tasks, such as assisting a customer while also needing to complete a framing order or stock shelves. Company & Culture Questions:

• Research Michaels' mission and values. Be ready to articulate why you are a good fit for their creative and customer-focused culture.

• Consider how you contribute to a positive team environment and your experience working collaboratively.

• Prepare to discuss your understanding of the importance of visual presentation and store standards in a retail setting. Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to share specific examples from your past experiences (work, school, personal projects) that demonstrate:

  • Attention to detail and precision.
  • Problem-solving abilities.
  • Customer service successes.
  • Any experience with tools, crafts, or creative tasks.

• Be ready to explain how your skills and experiences align with the responsibilities of a Framer.

📝 Enhancement Note: Focus on demonstrating enthusiasm for the role, a strong work ethic, customer-centricity, and a genuine interest in learning the craft of custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Preparation: Tailor your resume to highlight any customer service, retail, sales, or hands-on/craft experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Maintained department standards").

• Interview Practice: Practice answering common retail interview questions, focusing on your customer service approach, problem-solving skills, and ability to learn technical tasks. Prepare examples that showcase your attention to detail and reliability.

• Company Research: Familiarize yourself with Michaels Stores, its products, and its mission. Understand the importance of custom framing within their business model.

• Prepare Questions: Have 2-3 thoughtful questions ready to ask the interviewer about the role, team, or store operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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