Part Time Framer (active)

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Germantown, Maryland, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 18, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute high-quality custom framing solutions, directly impacting customer satisfaction and revenue generation.

• Champion customer relationships through personalized design consultations and elevated service delivery.

• Maintain store presentation standards, ensuring a safe, clean, and well-merchandised environment for optimal shopping.

• Support omni-channel initiatives, contributing to a seamless customer experience across all touchpoints.

• Manage operational tasks including cash handling, inventory replenishment, and truck unloads to ensure store efficiency.

📝 Enhancement Note: This Part-Time Framer role is positioned within a retail operations context, focusing on both direct sales and production within the custom framing department. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, aiming to drive higher-value custom framing orders and build lasting customer loyalty.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing expert design consultations for custom framing solutions, translating customer needs into high-quality finished products.

• Achieve personal sales and production targets by effectively upselling and cross-selling framing services and related products.

• Complete custom framing orders with exceptional quality and adherence to timelines, ensuring customer satisfaction and repeat business.

• Maintain the visual merchandising standards of the ready-made frame department, as well as SISO (Store-Initiated, Store-Ordered) and Directed Replenishment areas.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a positive store experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and internal policies.

• Actively participate in shrink prevention and safety programs, contributing to a secure and safe working environment for all.

• Operate the cash register accurately, executing all cash handling procedures to company standards and ensuring proper transaction completion.

• Assist with omni-channel processes, such as online order fulfillment or in-store pickup, to support a cohesive customer journey.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer interaction and operational execution. The mention of "Elevated ABC Deliver" implies a specific sales methodology that candidates should be prepared to discuss, likely involving Approach, Build Rapport, and Close techniques tailored to custom framing sales.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, with a strong emphasis on practical skills and on-the-job training.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments.

• Demonstrated ability to learn and apply new skills quickly. Required Skills:

• Basic computer skills for order entry, POS operations, and internal communication systems.

• Proficient measuring skills essential for accurate custom framing order specifications.

• Ability to safely and effectively operate framing equipment and glass cutters.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic cash handling and transaction processing capabilities.

• Ability to maintain a clean, organized, and visually appealing store environment. Preferred Skills:

• Prior retail experience, particularly in specialty retail or art/craft environments.

• Proven experience in selling products and/or services directly to customers, with a track record of meeting sales targets.

• Familiarity with custom framing processes, materials, or design principles.

📝 Enhancement Note: The requirements emphasize foundational skills suitable for entry-level candidates while valuing practical experience in customer service and sales. The ability to operate specialized equipment like glass cutters and framing machinery is a key technical requirement for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of past work or projects that demonstrate attention to detail, problem-solving skills, and customer-centric approaches. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss how they follow established processes to ensure quality and consistency in their work.

• Familiarity with inventory management processes (e.g., stock replenishment, SISO) and an understanding of how they contribute to overall store efficiency.

• Experience or understanding of omni-channel fulfillment processes, demonstrating an ability to manage tasks that bridge online and in-store customer interactions.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is more about demonstrating a capacity to learn and follow processes rather than presenting a pre-developed body of work. Emphasis will be on how candidates approach tasks and integrate into existing operational workflows.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products and services

• Other benefits as detailed on mikbenefits.com

Working Hours: Part-time position. Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. The role is structured around typical retail operating hours, with an expectation of approximately 40 hours per week if considered full-time, but for this part-time role, hours will be less.

📝 Enhancement Note: The provided salary range is competitive for part-time retail roles in the specified location. The benefits package, especially tuition assistance and employee discounts, can be significant value adds for individuals pursuing education or creative hobbies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, providing a wide range of arts, crafts, and home decor products.

Company Size: Over 1,300 stores across North America and a significant online presence. This indicates a large, established organization with structured operational processes.

Founded: 1973. Michaels has a long history, suggesting a stable and experienced company culture with established traditions and operational frameworks.

Team Structure:

• The role operates within a retail store environment, likely reporting to an Assistant Store Manager or Framing Department Manager.

• Collaboration is expected with fellow store associates across various departments (e.g., sales floor, cash wrap, stockroom).

• Cross-functional collaboration extends to supporting omni-channel operations, requiring interaction with online order fulfillment teams or processes. Methodology:

• Emphasis on following Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Customer-centric approach driven by building relationships and providing solutions ("Elevated ABC Deliver").

• Focus on visual merchandising and maintaining store presentation standards.

• Data-driven decision-making is implied through sales targets, inventory management, and omni-channel performance metrics.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture emphasizes creativity, customer service, and operational efficiency within a structured retail framework. The company's long history and large scale suggest a commitment to employee development and established best practices, particularly in customer engagement and store operations.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within retail operations, specifically focused on customer-facing sales and production within the custom framing department. It provides foundational experience in retail processes, customer service, and specialized craft skills.

Reporting Structure: The Framer typically reports to a Framing Department Manager or Assistant Store Manager. This structure offers direct supervision and guidance, facilitating learning and performance feedback.

Operations Impact: The Framer directly impacts revenue through custom framing sales and customer retention by providing exceptional service and quality products. They also contribute to overall store operational efficiency through accurate order fulfillment and adherence to store standards.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering design techniques, material knowledge, and equipment operation.

• Retail Advancement: Potential to move into roles such as Framing Department Manager, Assistant Store Manager, or other specialized retail positions within Michaels.

• Cross-Training: Possibility of cross-training in other store departments, broadening retail operational experience.

📝 Enhancement Note: While entry-level, this role provides a clear pathway for growth within Michaels' retail operations. The focus on specialized skills like custom framing can differentiate candidates for future leadership opportunities within the company's creative and retail divisions.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated framing shop area.

Office Location(s): Germantown, Maryland. The specific store location is 20902 Frederick Rd.

Workspace Context:

• The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The general store environment is climate-controlled, though some stock rooms may not be.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

• The role involves significant interaction with customers and fellow team members, fostering a collaborative and dynamic work atmosphere.

Work Schedule: This is a part-time position with variable hours, which may include nights, weekends, and early mornings. Flexibility is key to accommodate store operating hours and customer demand.

📝 Enhancement Note: The work environment is hands-on, requiring comfort with specialized equipment and physical demands. The dynamic nature of a retail setting, coupled with customer interaction, is central to the daily experience.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review to assess basic qualifications and interest.

• In-Person Interview: Typically includes meeting with the store manager or department lead. This stage will focus on customer service skills, problem-solving abilities, and understanding of the role's responsibilities.

• Skills Assessment: May involve a practical demonstration of measuring skills, basic computer proficiency, or a discussion about how you would handle specific customer scenarios related to framing.

• Final Interview: Potentially with a higher-level manager, focusing on cultural fit and long-term potential.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, be prepared to discuss past experiences that demonstrate relevant skills.

• Use the "STAR" method (Situation, Task, Action, Result) to describe how you've handled customer service challenges, met sales goals, or managed tasks requiring attention to detail.

• Highlight any experience with creative projects, art, or design, as this demonstrates an understanding of the product and customer base.

• Be ready to articulate why you are interested in custom framing and Michaels specifically. Challenge Preparation:

• Be prepared for behavioral questions related to customer service, teamwork, and problem-solving. Examples: "How would you handle a customer who is unhappy with their framing order?" or "Describe a time you went above and beyond for a customer."

• Think about how you would approach explaining different framing options to a customer with varying levels of artistic knowledge.

• Demonstrate an understanding of the importance of accuracy in measurements and production for custom orders.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and cultural fit for a retail environment. Candidates should emphasize their ability to learn, follow procedures, and engage positively with customers.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specialized machinery for cutting mats, glass, and assembling frames. Proficiency will be trained on-site.

• Glass Cutter: Essential tool for precise glass sizing.

• Heat Press: Used in certain framing applications for mounting or finishing.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and handling customer orders.

• Inventory Management System: To track stock levels, manage replenishment, and assist with truck unloads.

CRM & Automation:

• Customer Relationship Management (CRM) Principles: While not a dedicated CRM system, the role involves building customer relationships through personalized service and remembering customer preferences.

• Omni-channel Platforms: Systems supporting online order fulfillment, in-store pickup, and potentially clienteling applications.

📝 Enhancement Note: While specific software names are not provided, the role requires comfort with standard retail POS systems, inventory tracking tools, and potentially basic order management software. Training will be provided for specialized framing equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and satisfaction.

• Creativity & Passion: Embracing the joy of creativity and encouraging artistic expression in both products and customer solutions.

• Teamwork & Respect: Working collaboratively with colleagues, maintaining a positive attitude, and treating everyone with acceptance and respect.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking ownership of responsibilities.

• Efficiency & Quality: Striving for high-quality production and operational efficiency in all tasks.

Collaboration Style:

• Open communication and mutual support among store team members.

• Willingness to assist colleagues across different departments to ensure smooth store operations.

• Collaborative problem-solving to address customer needs or operational challenges.

• Active participation in team meetings and sharing of best practices.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational discipline. Team members are expected to be customer-focused, collaborative, and committed to upholding the company's values in their daily work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also ensuring timely and high-quality production of framing orders.

• Customer Expectations: Meeting diverse customer needs and preferences for custom framing, which can range from simple to highly complex designs.

• Physical Demands: Performing physically demanding tasks such as lifting heavy items, standing for extended periods, and working with specialized equipment.

• Adapting to Retail Fluctuations: Managing workflow during peak seasons, promotional events, and varying customer traffic.

Learning & Development Opportunities:

• Specialized Craft Training: In-depth training on custom framing techniques, materials, design principles, and equipment operation.

• Sales & Customer Service Enhancement: Opportunities to refine sales skills, learn consultative selling techniques, and deepen customer relationship management abilities.

• Retail Operations Exposure: Gaining comprehensive experience in various aspects of retail operations, including merchandising, inventory, and omni-channel processes.

• Potential for Advancement: Clear pathways for career progression within Michaels, from specialized roles to management positions.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and excel in customer-facing sales within a creative retail environment. Overcoming challenges will involve honing time management, problem-solving, and interpersonal skills.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you would approach a customer looking for framing advice, handle a complaint about a framed item, or upsell additional services.

• Problem-Solving in Operations: Prepare examples of how you've managed multiple tasks, ensured accuracy in detail-oriented work, or contributed to a smooth operational flow.

• Sales Approach: How would you guide a customer through the custom framing process? What questions would you ask to understand their needs and budget?

Company & Culture Questions:

• Why are you interested in working for Michaels, and specifically in a custom framing role?

• How do you align with Michaels' values of creativity, customer focus, and teamwork?

• Describe your understanding of a positive and productive retail work environment. Portfolio Presentation Strategy:

• Since a formal portfolio is unlikely, prepare to verbally showcase your relevant skills.

• Use the STAR method to describe specific projects or experiences where you demonstrated:

  • Attention to Detail: e.g., accurate measurements, precise assembly.
  • Customer Interaction: e.g., successful sales, positive feedback.
  • Problem-Solving: e.g., resolving a customer issue, improving a process.
  • Teamwork: e.g., collaborating on a store task, supporting colleagues.

• Be ready to discuss any personal creative projects or artistic interests that demonstrate an affinity for the arts and crafts domain.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service acumen, practical skills, an eagerness to learn specialized craft, and alignment with Michaels' creative and team-oriented culture.

📌 Application Steps

To apply for this Part-Time Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Quantify achievements where possible (e.g., "Achieved X% of sales target," "Handled Y transactions daily").

• Prepare for Behavioral Questions: Practice using the STAR method to answer common interview questions related to customer service, problem-solving, and teamwork, drawing from your past experiences.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), mission, and values. Understand their position in the market.

• Practice Your "Elevator Pitch": Be ready to concisely explain your relevant skills and why you are a strong candidate for this role, emphasizing your interest in custom framing and customer engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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