Part-Time Framer-2

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Bala Cynwyd, PA

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-07

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is crucial for driving customer engagement and sales within the custom framing department, focusing on building relationships and delivering personalized solutions.

• Responsibilities include executing sales and production targets for custom framing orders, ensuring high quality and timely completion.

• Maintaining the visual presentation and stock levels of the ready-made frame department and other assigned areas is a key operational function.

• Providing exceptional customer service, assisting shoppers, and ensuring a well-merchandised store environment are core to the operational success of this position.

• Adherence to Standard Operating Procedures (SOPs) and company programs is paramount for compliance, safety, and operational efficiency.

📝 Enhancement Note: This role, while primarily customer-facing, has significant operational responsibilities related to inventory management, production workflow, and sales target achievement within the custom framing department. The "Framer-2" designation suggests a potential for growth or a specific level of responsibility within the framing service.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships through personalized consultations, utilizing the "Elevated ABC Deliver" methodology to understand customer needs and recommend custom framing solutions.
  • Drive sales and production results by effectively closing custom framing orders and meeting individual sales targets.
  • Acknowledge all customers entering the store, proactively assist them in locating products, and offer solutions to enhance their shopping experience.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality craftsmanship and adhere strictly to established production timelines.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently according to SOPs.
  • Maintain the ready-made frame department and other assigned areas, ensuring visual merchandising standards are met and stock is replenished effectively (SISO - Single Item Single Order, Directed Replenishment).

• Store Operations & Maintenance:

  • Ensure a safe, clean, and clutter-free environment throughout the store, adhering to all Standard Operating Procedures (SOPs) and company programs.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Maintain inventory accuracy and assist with stock management tasks to support efficient store operations.

• Customer Service & Team Collaboration:

  • Deliver friendly and helpful customer service, assisting customers with their shopping needs and inquiries.

  • Interact with colleagues and customers in an accepting, respectful, and positive manner, even during challenging situations.

  • Support and participate in company-wide shrink and safety programs to minimize losses and ensure a secure work environment.

  • Assist with Omni channel processes, such as buy online, pick up in store (BOPIS) or ship-from-store, to provide a seamless customer experience.

  • Operate the cash register and execute cash handling procedures according to company standards.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and hands-on production within the framing department, all underpinned by strong operational adherence to store standards and procedures. The mention of "Elevated ABC Deliver" suggests a specific sales and customer engagement training program that applicants should be aware of.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions.

• Specific certifications in art, design, or framing are not explicitly required but may be beneficial. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated experience in sales or providing product/service solutions is preferred. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially utilize internal communication platforms.

• Basic Measuring Skills: Precision in taking measurements is critical for custom framing orders.

• Equipment Operation: Proficiency or ability to learn to operate framing equipment, including glass cutters and potentially mat cutters.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions with a friendly and positive attitude.

• Sales Acumen: Aptitude for identifying sales opportunities and guiding customers towards purchasing custom framing solutions.

• Adherence to SOPs: Strong commitment to following Standard Operating Procedures for all tasks, ensuring consistency and compliance.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store setting, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services and meeting sales targets.

• Visual Merchandising: Understanding of how to present products effectively to attract customers and drive sales.

• Inventory Management Basics: Familiarity with stock rotation, replenishment, and maintaining organized backstock areas.

• Art/Design Aptitude: A general appreciation for art and design principles can enhance the ability to consult with customers on framing choices.

📝 Enhancement Note: The emphasis on "basic" skills suggests this is an entry-level position where on-the-job training for specialized framing tasks will be provided. The core requirement is a strong foundation in customer service, sales, and operational adherence.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight relevant experiences in their resume and during interviews.

• Process Documentation: Showcase examples of how you've followed established procedures or contributed to improving a process in previous roles.

• Metrics & Efficiency: Be prepared to discuss instances where your actions led to improved customer satisfaction, increased sales, or enhanced store presentation.

• System Implementation: If applicable, mention experience with POS systems, inventory tracking software, or customer relationship management (CRM) tools.

• ROI Demonstration: While direct ROI might be difficult to quantify for an entry-level role, focus on how your contributions positively impacted the store's performance (e.g., increased sales through excellent service, reduced errors through careful work).

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with following defined workflows for:
  • Workflow Design & Optimization: While not designing, understanding the importance of following a defined workflow for custom framing orders from consultation to completion.
  • Implementation & Automation: Experience using tools and equipment as per manufacturer and company guidelines.
  • Measurement & Analysis: Discussing how the quality and timeliness of framing orders contribute to customer satisfaction and repeat business.

📝 Enhancement Note: For this role, the "portfolio" is less about a formal collection of work and more about demonstrating practical experience and understanding through resume details and interview discussions. The focus is on process adherence and a customer-centric approach.

💵 Compensation & Benefits

Salary Range:

• Based on the "Part-Time Framer" title, entry-level experience (0-2 years), and the location in Bala Cynwyd, PA (a suburban Philadelphia area), the estimated hourly wage would likely fall between $12.00 - $16.00 per hour.

• This estimate is derived from research on similar retail associate and specialized craft/framing roles in the Philadelphia metropolitan area, considering the cost of living and typical entry-level compensation for part-time positions. Benefits:

• Core Benefits (for eligible team members):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Additional Perks:

  • Tuition Assistance

  • Adoption Assistance

  • Various Voluntary Insurance Options

  • Employee Discounts on Michaels products

  • Access to Partner Discount Programs Working Hours:

• This is a part-time position, with hours expected to be less than 40 hours per week.

• Availability for nights, weekends, and early mornings is required, aligning with typical retail operating hours and customer traffic patterns.

• Flexibility in scheduling is often a key aspect of part-time retail roles.

📝 Enhancement Note: The provided benefits are comprehensive for a retail environment, particularly the 401(k) match and tuition assistance, which are valuable for career development. The salary range is an estimate and should be confirmed with the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the largest specialty arts and crafts retailer in North America, serving a broad customer base interested in creative projects, home décor, and celebrations. This industry context means a focus on creativity, customer inspiration, and product knowledge.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America. This large retail footprint indicates a structured corporate environment with established operational procedures and a significant employee base.

Founded: Founded in 1973 and headquartered in Irving, Texas. This long history suggests stability and a well-established brand presence with deep roots in the arts and crafts community.

Team Structure:

• Store Level: This role is part of a store team, likely reporting to a Store Manager, Assistant Store Manager, or a Framing Department Manager/Lead. The team typically includes various associates focused on different areas like sales, customer service, visual merchandising, and stock.

• Departmental Focus: The Framer works closely with other store associates but has a specialized focus within the Custom Framing department, often collaborating with those who also handle sales and customer interactions.

• Cross-functional Collaboration: While specialized, the role requires collaboration with all store staff for general store duties, customer assistance, truck unloading, and maintaining a cohesive store environment.

Methodology:

• Customer-Centric Approach: Michaels emphasizes building customer relationships and providing solutions, suggesting a service-oriented operational methodology.

• Process Adherence: The frequent mention of SOPs indicates a structured approach to operations, ensuring consistency across all locations.

• Data-Driven Decisions (at corporate level): While not directly managed by the Framer, store operations are informed by sales data, inventory management systems, and customer feedback to optimize performance.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture likely balances a creative and inspiring atmosphere with the operational rigor required for a large retail chain. The emphasis on creativity and customer solutions is a key differentiator.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as Entry Level (0-2 years experience) within the retail operations framework. It serves as a foundational role for individuals looking to develop skills in customer service, sales, and specialized craft services. The "Framer-2" designation might imply a step up from a basic associate role, possibly with slightly more autonomy or responsibility within the framing department.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a designated Framing Department Manager. This structure provides clear guidance and oversight for operational tasks and performance metrics.

Operations Impact: The Framer directly impacts store operations through:

• Revenue Generation: Driving sales of high-margin custom framing services.

• Customer Loyalty: Creating positive experiences that encourage repeat business and customer advocacy.

• Operational Efficiency: Maintaining a well-organized and stocked department, contributing to smooth store functioning.

• Brand Representation: Acting as a brand ambassador through customer interactions and quality of work.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, material selection, and sales consultation.

• Advancement within Framing: Potential to progress to a Lead Framer or Framing Department Manager role, overseeing operations and staff within the department.

• Cross-functional Retail Experience: Transition into other retail management roles within Michaels, such as Assistant Store Manager or Store Manager, by demonstrating strong operational and leadership capabilities.

• Specialized Training: Access to training programs like "Elevated ABC Deliver" and potential certifications that enhance career prospects in retail and customer service.

📝 Enhancement Note: This role offers a clear pathway for individuals starting in retail to develop specialized skills and advance within the company, particularly in customer-facing operational roles.

🌐 Work Environment

Office Type: This role is situated within a public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse clientele.

Office Location(s): Bala Cynwyd, PA (57 E City Ave). This specific location is a suburban retail environment, likely within a shopping center or strip mall, suggesting accessibility and a focus on serving the local community.

Workspace Context:

• Customer-Facing Areas: Climate-controlled sales floor and ready-made frame display areas.

• Framing Shop: A dedicated area within the store equipped with framing tools, a glass cutter, and a heat press. This area requires careful attention to safety protocols due to the equipment used.

• Stock Rooms: May not always be climate-controlled, requiring adaptability.

• Collaborative Environment: Opportunities to interact with fellow store associates, contributing to a team-oriented atmosphere.

• Tools & Technology: Access to POS systems, framing equipment, and potentially inventory management tools.

Work Schedule:

• Requires flexibility to work nights, weekends, and early mornings to cover store operating hours and peak customer times.

• Part-time schedule means working fewer than 40 hours per week, with specific days and hours determined by business needs and availability.

📝 Enhancement Note: The work environment is typical of a specialty retail store, demanding a balance between customer interaction, hands-on production, and adherence to operational standards in various store sections.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume for basic qualifications and experience.

• First Interview (Phone/Video): Focus on assessing customer service skills, sales aptitude, availability, and general fit with the company culture. Be prepared to discuss previous retail or customer-facing experiences.

• In-Store Interview: This may involve meeting the Store Manager or Framing Department Lead. It could include a brief tour of the store and framing area, a discussion about specific responsibilities, and potentially a situational question or two.

• Practical Assessment (Optional): For framing roles, there might be a brief practical assessment demonstrating basic measuring skills or an understanding of how to handle materials.

• Final Interview: May involve meeting with a higher-level manager or HR representative to confirm offer details and cultural fit.

Portfolio Review Tips:

• Resume Focus: Highlight specific achievements related to customer service, sales (mentioning any targets met or exceeded), and any experience with visual merchandising or inventory. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Contributed to a 10% increase in custom framing sales").

• Framing Experience: If you have any prior framing, art, or craft experience, detail it clearly. Even personal projects can demonstrate interest and skill.

• Process Adherence: Be ready to discuss how you follow instructions and SOPs. Provide examples of times you ensured accuracy and quality in your work.

• Situational Questions: Prepare for questions like: "How would you handle a difficult customer?" "Describe a time you upsold a product." "How do you ensure quality in your work?"

Challenge Preparation:

• Customer Interaction Scenarios: Practice responding to common customer inquiries and sales opportunities.

• Problem-Solving: Think about how you would address issues like stock shortages, customer complaints, or production delays.

• Operational Awareness: Be ready to discuss your understanding of store operations, including safety, cash handling, and merchandising.

📝 Enhancement Note: The application process is designed to evaluate a candidate's customer service orientation, sales potential, and operational diligence, with a practical component for the framing aspect.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for framing.
  • Mat Cutter: For cutting mats to size and shape (may be manual or automated).
  • Frame Moulding Saw/Chopper: For cutting frame pieces to specified lengths.
  • V-Nailer/Stapler: For joining frame corners.
  • Heat Press: For applying adhesives or mounting materials.
  • Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

• Point of Sale (POS) System: For processing sales transactions, managing customer orders, and inventory lookups.

• Basic Computer Skills: For email, internal communication, and potentially accessing training modules or company portals.

Analytics & Reporting:

• While this role doesn't directly manage analytics, understanding that sales data, order volume, and production times are tracked is beneficial.

• Familiarity with basic reporting might come from POS system summaries or inventory reports. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a CRM-like approach to customer interactions, focusing on building relationships and tracking customer preferences.

• Inventory Management Systems: Used for tracking stock levels of frames, mat boards, hardware, and other framing supplies.

📝 Enhancement Note: Proficiency with specialized framing tools and a POS system is essential. Experience with any form of customer tracking or inventory management software is a plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and quality craftsmanship in framing.

• Creativity & Inspiration: Embracing the company's mission to fuel the joy of creativity, both in personal projects and in helping customers realize their artistic visions.

• Quality & Craftsmanship: Committing to high standards in custom framing production, ensuring durability and aesthetic appeal.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a positive work environment.

• Integrity & Accountability: Adhering to company policies, safety standards, and ethical practices in all interactions and tasks.

• Efficiency & Productivity: Striving to complete tasks accurately and in a timely manner, contributing to overall store performance.

Collaboration Style:

• Service-Oriented: Team members collaborate to ensure customers receive comprehensive assistance, whether it's finding products on the floor or getting a custom framing consultation.

• Process-Driven: A shared understanding and adherence to SOPs facilitate smooth handoffs and consistent execution of tasks across different store functions.

• Mutual Support: Associates are expected to support each other, especially during peak times or when assisting with larger tasks like truck unloads or complex customer orders.

📝 Enhancement Note: The culture at Michaels likely blends a passion for arts and crafts with the disciplined operational requirements of a large retail business, fostering a supportive and customer-centric environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales processes while also meeting production deadlines for custom framing orders.

• Customer Expectations: Handling diverse customer needs and expectations, some of which may be complex or require creative problem-solving within budget constraints.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with specialized tools, which can be physically demanding.

• Pace of Retail: Adapting to the fast-paced environment of a retail store, especially during peak seasons or busy weekends.

• Maintaining Quality Standards: Consistently delivering high-quality framing work that meets customer satisfaction and company standards.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing techniques, design principles, and material knowledge.

• Sales & Customer Service Mastery: Hone consultative selling skills and deepen understanding of customer engagement strategies.

• Retail Operations Knowledge: Gain comprehensive experience in various aspects of store operations, including inventory, merchandising, and POS systems.

• Career Progression: Potential to move into leadership roles within Michaels stores or explore other departments.

• Continuous Learning: Access to company training programs and resources to stay updated on products, services, and operational best practices.

📝 Enhancement Note: This role offers a solid foundation for growth within the retail sector, with specific opportunities to specialize in a creative craft service while developing essential operational and customer-facing skills.

💡 Interview Preparation

Strategy Questions:

• Operational Understanding: "How would you ensure the accuracy of a custom framing order from start to finish?" "Describe your approach to maintaining a clean and organized workspace." "How do you prioritize tasks when faced with multiple customer requests and production deadlines?"

• Customer Service & Sales: "Describe a time you went above and beyond to help a customer." "How would you approach a customer who is unsure about their framing choice?" "What steps would you take to upsell a custom framing package?"

• Problem-Solving: "Imagine a customer is unhappy with their finished frame. How would you handle this situation?" "What would you do if you discovered an inventory discrepancy in the framing department?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, specifically in custom framing?" "What do you know about Michaels' commitment to creativity and customer service?"

• Teamwork: "Describe your ideal team environment." "How do you contribute to a positive team dynamic?"

• Values Alignment: "How do you embody the value of quality in your work?" "How do you approach learning new processes or procedures?"

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to elaborate on your resume, highlighting experiences that demonstrate customer service, sales, attention to detail, and any relevant technical or craft skills.

• Highlighting Accomplishments: For any previous roles, focus on achievements that show initiative, problem-solving, or positive impact on sales or customer satisfaction.

• Framing Interest: Articulate your interest in framing and creativity. If you have personal projects or experience, be ready to discuss them briefly as examples of your passion and skill.

• Situational Responses: Practice delivering concise and effective answers to behavioral and situational questions, using the STAR method (Situation, Task, Action, Result) where appropriate.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service ethic, a sales-oriented mindset, attention to detail, and an understanding of operational procedures within a retail setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, and evidence of attention to detail. Quantify accomplishments whenever possible.

• Highlight Relevant Skills: Specifically mention basic computer skills, measuring abilities, and any experience with tools or equipment, even if from personal projects.

• Prepare for Situational Questions: Think through examples of how you've handled customer interactions, sales scenarios, and operational tasks in previous roles.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the importance of custom framing to their business. Understand their commitment to customer creativity and service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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