Part time Framer-10

📍 Job Overview

Job Title: Part-time Framer (10)

Company: Michaels Stores

Location: N. Huntington - 350 Walt Whitman Rd, Huntington, West Virginia, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: August 1, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing consultations and solutions.

• Drive sales by effectively presenting framing options and meeting sales and production targets.

• Maintain operational excellence by adhering to Standard Operating Procedures (SOPs) and ensuring store standards.

• Contribute to a positive and safe retail environment for both customers and team members.

📝 Enhancement Note: While the title is "Part-time Framer," the responsibilities extend beyond just framing to encompass a broader retail associate role with a specialization in custom framing. The "10" in the title likely refers to a specific internal job code or a designation related to the number of hours or scope.

📈 Primary Responsibilities

• Engage customers in conversations to understand their framing needs, offering expert design advice and creating memorable framing solutions.

• Execute custom framing orders with a high degree of quality and ensure timely completion to meet customer expectations.

• Actively sell custom framing services, leveraging the "Elevated ABC Deliver" methodology to build rapport and drive revenue.

• Maintain and merchandise the ready-made frame department, as well as other assigned areas like SISO (Store-Inventory-Store-Out) and Directed Replenishment, ensuring visual appeal and product availability.

• Provide friendly and efficient customer service, assisting shoppers in locating products and ensuring a well-organized and stocked store environment.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and operational efficiency.

• Operate the cash register, accurately handle cash transactions, and execute all cash handling procedures to company standards.

• Acknowledge all customers entering the store, proactively assist them in finding products, and offer solutions to their needs.

• Support and execute company-wide shrink and safety programs to maintain a secure and accident-free workplace.

• Assist with and execute Omni channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing expertise and general retail associate duties. Emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement process that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, but a strong aptitude for learning and applying new skills is essential for success in this role.

Experience:

• Minimum of 0-2 years of experience in a customer-facing role.

• Experience in retail sales or a service-oriented environment is preferred. Required Skills:

• Basic computer proficiency for POS (Point of Sale) system operation and potential order entry.

• Competency in basic measuring skills for accurate framing and project execution.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Effective communication skills for consultations and store operations.

• Basic math skills for cash handling and transaction processing.

• Ability to work collaboratively within a team environment. Preferred Skills:

• Previous retail sales experience, particularly in custom services or product sales.

• Proven experience in selling products and/or services, with a track record of meeting sales goals.

• Familiarity with design principles or an eye for aesthetics related to art and decor.

• Experience with POS systems and inventory management software.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections indicate a role that values practical, hands-on skills and customer interaction over formal education. The emphasis on "basic" skills suggests that comprehensive training will be provided for specialized tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences where they demonstrated creativity, problem-solving, or customer-centric solutions.

• Examples could include personal art projects, custom creations, or instances where they went above and beyond in a customer service capacity.

• Demonstrating an understanding of visual presentation and an ability to follow design guidelines will be beneficial. Process Documentation:

• Adherence to established Standard Operating Procedures (SOPs) for all framing, sales, and store operations tasks is critical.

• Understanding and following company programs related to customer service, sales, safety, and inventory management is expected.

• Ability to learn and implement new processes related to Omni channel services and operational efficiency.

📝 Enhancement Note: For an entry-level retail position, a formal "process portfolio" is less common. However, candidates can prepare by thinking about specific examples of how they've applied processes, solved problems, or improved customer experiences in previous roles.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour. This range reflects potential variations based on experience, skills, and adherence to performance metrics.

Benefits:

• Retirement Savings: 401(k) plan with employer match.

• Employee Support: Employee Assistance Program (EAP) offering confidential counseling and support services.

• Health & Wellness:

  • Medical, Dental, and Vision coverage options.
  • Telemedicine services for convenient healthcare access.
  • Flexible Spending Accounts (FSAs) for pre-tax healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Professional Development: Tuition assistance and adoption assistance programs.

• Insurance: Various voluntary insurance options available.

• Perks: Significant employee discounts on Michaels products and access to partner discount programs.

Working Hours: This is a part-time position. While specific hours will vary based on store needs and scheduling, the role may involve nights, weekends, and early mornings, consistent with retail operations. A standard full-time work week is typically 40 hours, but this role is defined as part-time.

📝 Enhancement Note: The salary range provided is competitive for entry-level retail positions, especially those involving specialized skills like custom framing. The comprehensive benefits package, even for part-time roles, is a significant draw.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home decor, serving a broad customer base interested in creative pursuits and celebrations.

Company Size: Large Enterprise (over 10,000 employees). Michaels operates over 1,300 stores across North America, indicating a significant operational footprint and established corporate structure.

Founded: 1973. With a history spanning over five decades, Michaels has a long-standing presence and deep understanding of the creative industry.

Headquarters: Irving, Texas.

Team Structure:

• The immediate team will likely consist of fellow retail associates, a framing specialist (if applicable and not this role), and a store manager or assistant manager.

• Cross-functional collaboration will occur with other store departments and potentially with corporate teams for training, merchandising, or Omni channel initiatives.

• The reporting structure is typically hierarchical, with associates reporting to supervisors or managers. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, as seen in the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all stores.

• Data-Driven Merchandising: While not explicitly detailed, efficient inventory management and stocking processes suggest a focus on product availability and sales performance.

• Safety First: A commitment to maintaining a safe working environment for both team members and customers.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture that values creativity, customer engagement, and operational efficiency. The company's longevity and scale suggest a stable work environment with well-defined processes.

📈 Career & Growth Analysis

Operations Career Level: This role is categorized as Entry-Level to Junior Associate within the retail operations framework. It provides foundational experience in customer service, sales, and operational execution.

Reporting Structure: The Framer will report to the Store Manager or a designated Assistant Manager/Department Lead. This provides a clear line of supervision and opportunities for direct feedback and guidance.

Operations Impact: While this role is customer-facing, its operational impact is significant through:

• Sales Generation: Direct contribution to revenue through custom framing sales and general store sales.

• Customer Retention: Building loyalty and repeat business through positive experiences.

• Operational Efficiency: Ensuring smooth store operations, accurate inventory, and adherence to procedures.

• Brand Representation: Serving as a brand ambassador and embodying Michaels' commitment to creativity and customer satisfaction.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering design, production, and sales techniques.

• Retail Advancement: Potential to advance into roles such as Lead Sales Associate, Assistant Manager, or Store Manager within Michaels.

• Specialization: Possibility to deepen expertise in custom framing or cross-train in other store functions.

• Company-Sponsored Learning: Access to tuition assistance and other development programs can support broader career aspirations.

📝 Enhancement Note: This role serves as an excellent entry point into the retail operations field, offering a clear path for growth within Michaels. The emphasis on skill development in custom framing provides a marketable specialization.

🌐 Work Environment

Office Type: Public Retail Store Setting. This involves direct interaction with the public in a dynamic, fast-paced environment.

Office Location(s): N. Huntington - 350 Walt Whitman Rd, Huntington, West Virginia. This specific store location will be the primary work environment.

Workspace Context:

• Customer Interaction: The primary workspace involves engaging with customers on the sales floor and within the custom framing area.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers (POS systems), and potentially inventory management tools.

• Team Collaboration: Opportunities for interaction and collaboration with fellow store associates and management.

• Environment: While most public areas are climate-controlled, some stock rooms may not be. Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloadings.

Work Schedule: The role requires flexibility to work nights, weekends, and early mornings. This schedule is typical for retail environments and is designed to meet customer demand throughout operating hours.

📝 Enhancement Note: The work environment is characteristic of a busy retail store, emphasizing customer engagement and operational tasks. Candidates should be comfortable with a dynamic setting and varied work hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application review followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location, potentially with the Store Manager or Assistant Manager. This will assess customer service skills, framing aptitude, and cultural fit.

• Practical Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss how they would approach a framing consultation.

• Final Assessment: Discussion of availability, expectations, and confirmation of fit within the team.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss specific examples from your past experience that demonstrate:

  • Customer Service Excellence: Times you went above and beyond for a customer.
  • Problem-Solving: How you resolved an issue or met a customer's unique need.
  • Creativity/Design Aptitude: Any projects where you applied design principles or created something visually appealing.
  • Sales Acumen: If you have sales experience, be ready to discuss how you approached selling and met targets.

• Have examples ready of how you've handled specific tasks like measuring, cutting, or assembling items if applicable. Challenge Preparation:

• Be prepared to answer behavioral questions such as:

  • "How would you handle a customer who is unsure about their framing choice?"
  • "Describe a time you had to deal with a difficult customer."
  • "How do you ensure accuracy when taking measurements or completing an order?"
  • "What interests you about custom framing?"

• Research Michaels' values and current promotions to demonstrate genuine interest.

• Think about how you would balance customer service, sales, and operational tasks simultaneously.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer interaction abilities, and alignment with Michaels' brand and values, rather than a formal portfolio presentation.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various tools for cutting mats, assembling frames, and finishing projects.

• Glass Cutter: Specialized tool for precise glass cutting.

• Heat Press: Used in some framing processes for specific applications.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer data.

• Measuring Tools: Rulers, tape measures, and other precision instruments.

Analytics & Reporting:

• While direct use of advanced analytics tools is unlikely for this role, understanding basic sales metrics and inventory reports (as communicated by management) will be beneficial. CRM & Automation:

• The POS system may have basic CRM functionalities for customer tracking or loyalty programs.

• Omni channel processes may involve interaction with systems that manage online orders for in-store pickup or fulfillment.

📝 Enhancement Note: Proficiency with basic hand tools, measuring instruments, and POS systems is essential. Training will be provided for specialized framing equipment and company software.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Encouraging a love for arts, crafts, and DIY projects, reflected in the products sold and services offered.

• Customer Focus: Prioritizing exceptional customer service and building lasting relationships through personalized experiences.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and maintain a positive work environment.

• Integrity & Respect: Upholding ethical standards and treating all individuals with dignity and respect.

• Efficiency & Execution: Striving for operational excellence through adherence to SOPs and effective task completion.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support various store functions, including sales floor, customer service, and operational tasks like stocking and truck unloads.

• Open Communication: Encouraging team members to communicate openly with each other and management regarding customer needs, operational issues, or suggestions for improvement.

• Shared Goals: Working collectively towards store sales targets, customer satisfaction scores, and maintaining operational standards.

📝 Enhancement Note: Michaels cultivates a culture that balances creative expression with operational discipline, emphasizing teamwork and customer satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Effectively managing customer consultations, sales, order production, and general store upkeep simultaneously.

• Customer Satisfaction: Ensuring every customer leaves satisfied, even when dealing with complex design choices or time constraints.

• Meeting Sales Targets: Consistently driving sales for custom framing services in a competitive retail environment.

• Physical Demands: The role requires standing for long periods and lifting heavy items, which can be physically demanding.

Learning & Development Opportunities:

• Custom Framing Expertise: Becoming a certified or highly proficient custom framer, developing a specialized skill set.

• Sales Training: Enhancing sales techniques and consultative selling abilities through company programs.

• Retail Management Track: Opportunities for advancement into leadership roles within store operations.

• Industry Knowledge: Gaining insight into art, decor trends, and customer preferences in the creative space.

📝 Enhancement Note: This role presents challenges that foster skill development, particularly in customer interaction, sales, and specialized craft execution.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you helped a customer find the perfect product or solution." "How would you handle a customer who is unhappy with a custom framing order?"

• Sales Approach: "How would you approach a customer to discuss custom framing options?" "What motivates you to meet sales goals?"

• Problem-Solving: "Imagine a customer needs a frame for an unusual-sized piece of art; what steps would you take?" "What would you do if you noticed a safety hazard on the sales floor?"

• Process & Operations: "How important is following Standard Operating Procedures in a retail environment?" "Describe your experience with cash handling."

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels?"

• "How do you contribute to a positive team environment?"

• "What does 'customer focus' mean to you in a retail setting?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be ready to discuss specific projects or experiences verbally.

• Prepare 2-3 concrete examples that showcase your customer service, sales, problem-solving, or creative skills.

• For each example, clearly articulate the situation, your action, and the positive result (STAR method – Situation, Task, Action, Result).

• If discussing framing, be ready to explain your thought process in selecting materials, colors, or styles for a hypothetical piece.

📝 Enhancement Note: Focus on demonstrating your customer-centric approach, your ability to learn and apply processes, and your enthusiasm for the creative aspects of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "measuring skills," and "equipment operation." Quantify achievements whenever possible (e.g., "Increased custom framing sales by X%").

• Interview Preparation: Practice answering behavioral and situational interview questions, focusing on positive outcomes and demonstrating problem-solving skills. Prepare specific examples using the STAR method.

• Company Research: Familiarize yourself with Michaels' mission, values, and current offerings, particularly their custom framing services and any current promotions. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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