Part Time Custom Framer Retail Service Team Member

📍 Job Overview

Job Title: Part Time Custom Framer Retail Service Team Member

Company: Michaels Stores

Location: Cedar Park, Texas, United States

Job Type: PART_TIME

Category: Retail Operations

Date Posted: 2026-06-23

Experience Level: 0-2 Years

🚀 Role Summary

• Provide exceptional customer service within a retail environment, focusing on consultative selling and relationship building for custom framing solutions.

• Execute end-to-end custom framing order fulfillment, ensuring high-quality production and timely delivery, directly impacting customer satisfaction and repeat business.

• Maintain store presentation standards, including merchandising, stock replenishment, and overall store cleanliness, to enhance the shopping experience.

• Operate point-of-sale systems and manage cash handling procedures with accuracy and adherence to company standards, supporting efficient store operations.

📝 Enhancement Note: This role is positioned as a "Retail Service Team Member" with a specific specialization in "Custom Framing," indicating a blend of general retail duties and specialized craft skills. The "0-2 Years" experience level suggests an entry-level to junior role, focusing on foundational retail operations and customer engagement.

📈 Primary Responsibilities

• Build and nurture customer relationships by leveraging the "Elevated ABC Deliver" methodology to understand needs and propose tailored custom framing solutions.

• Achieve sales and production targets by effectively selling custom framing services and ensuring the quality and timely completion of all framing orders.

• Maintain the ready-made frame department and other assigned retail areas, including executing SISO (Single Item, Single Order) and Directed Replenishment strategies to ensure product availability and visual appeal.

• Deliver friendly and proactive customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere rigorously to Standard Operating Procedures (SOPs) and company programs to ensure compliance with legal requirements, company policies, and operational standards.

• Actively participate in store's shrink and safety programs, contributing to a secure and accident-free workplace.

• Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive and professional demeanor, especially during challenging situations.

• Support the truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget, contributing to efficient inventory management.

• Operate the cash register and execute cash handling procedures with precision and integrity, following all company standards.

• Acknowledge all customers promptly, assist them in locating products, and offer solutions to meet their needs.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to provide a seamless customer experience.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on customer engagement, sales, and production quality within the custom framing niche. The inclusion of "Elevated ABC Deliver" and "Omni-channel processes" suggests a modern retail approach focused on customer journey optimization and integrated shopping experiences.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience in a retail or customer-facing environment. Experience in a craft or art-related field is a plus.

Required Skills:

• Basic computer skills for POS system operation and potential order management.

• Basic measuring skills for accurate custom framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a proactive and friendly approach.

• Cash handling proficiency and accuracy.

• Merchandising and visual display skills to maintain store appearance.

• Ability to understand and follow Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with art, craft, or design principles relevant to custom framing.

• Experience with inventory management or stock replenishment processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Physical Requirements" sections strongly imply the necessary hands-on skills. The "Preferred Type of experience" points towards candidates with prior sales or retail backgrounds who can quickly adapt to the custom framing services.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight any projects or experiences demonstrating their ability to:

  • Produce high-quality custom work (e.g., personal art projects, crafting, or previous framing experience).
  • Solve customer problems through creative solutions.
  • Manage a project from concept to completion.

• Showcase examples of excellent customer service interactions in previous roles.

• Document any experience with sales processes or achieving sales targets. Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:

  • Following established Standard Operating Procedures (SOPs) for consistent execution.

  • Adhering to safety protocols in a workshop or retail environment.

  • Executing tasks accurately and efficiently, such as order taking, production, and cash handling.

📝 Enhancement Note: Given the entry-level nature and focus on retail service, a traditional "portfolio" is less likely. However, demonstrating practical skills and a process-oriented mindset through resume achievements and interview discussions will be key. The emphasis is on the application of processes rather than formal documentation.

💵 Compensation & Benefits

Salary Range: For a Part-Time Retail Service Team Member in Cedar Park, Texas, with 0-2 years of experience, the estimated hourly wage typically falls between $10.00 and $15.00 per hour. This range is based on current retail industry benchmarks for similar roles in the Austin metropolitan area, considering cost of living and the specific responsibilities of custom framing.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage (eligibility may vary by hours worked)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter Benefits

• Tuition Assistance

• Adoption Assistance

• Various voluntary insurance options

• Employee Discounts on Michaels products

• Access to partner discount programs

• Paid Time Off (PTO) may be offered, depending on eligibility and local regulations.

Working Hours: This is a part-time position. While the exact number of hours per week can vary, the role requires flexibility to work nights, weekends, and early mornings, aligning with typical retail operating hours. The average is likely around 20-30 hours per week, but can fluctuate based on business needs.

📝 Enhancement Note: Salary is estimated based on industry data for similar part-time retail roles in the specified geographic location. Benefits listed are comprehensive and are standard for Michaels, though eligibility for some may depend on employment status (full-time vs. part-time) and tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, serving a broad customer base interested in DIY projects, home décor, and creative expression.

Company Size: Over 1,300 stores in North America, indicating a large, established retail organization with significant operational scale.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established operational procedures and a strong brand presence.

Team Structure:

• The role operates within a single store unit, reporting to store management (likely a Store Manager, Assistant Store Manager, or Framing Department Lead).

• The team member will collaborate with other retail associates, including those focused on general sales, cashiers, and potentially other specialized departments.

• Cross-functional collaboration is primarily internal to the store, focusing on customer service, inventory flow, and operational support across different store functions. Methodology:

• Focus on customer-centric sales and service, emphasizing relationship building and consultative selling ("Elevated ABC Deliver").

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks, from customer interaction to production and safety.

• Data-driven decision-making at a store level, focusing on sales performance, inventory management, and operational efficiency metrics.

• Emphasis on visual merchandising and maintaining a "well merchandised and in-stock" store.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is likely geared towards creativity, customer engagement, and operational efficiency within a retail setting. The "Part Time Custom Framer Retail Service Team Member" role is a vital component of the in-store customer experience and operational execution.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior role (0-2 years experience) within the retail operations framework. It focuses on executing defined processes and providing direct customer service and production support.

Reporting Structure: Reports to store leadership (e.g., Framing Department Lead, Assistant Store Manager, or Store Manager). This structure provides direct oversight for task execution, performance, and adherence to company standards.

Operations Impact: This role directly impacts store revenue through sales of custom framing services and general merchandise. It also influences customer loyalty and brand perception through the quality of service and the final framed product. Efficient operations in this role contribute to overall store profitability and customer satisfaction.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, advanced sales consultations, and detailed production processes.

• Retail Advancement: Potential to move into roles such as Framing Department Lead, Key Holder, Assistant Store Manager, or Store Manager, with increased responsibility and leadership opportunities.

• Cross-Training: Possibility to gain experience in other store departments, broadening operational knowledge.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles within Michaels or the broader custom framing industry.

📝 Enhancement Note: This role serves as a foundational step for individuals interested in retail operations and specialized craft services. Growth is typically charted through increased responsibility within the store hierarchy or through specialization within the framing department.

🌐 Work Environment

Office Type: Public retail store setting, with a dedicated custom framing area that functions as a workshop.

Office Location(s): Cedar Park, Texas - a specific retail store location. The environment is a climate-controlled public retail space.

Workspace Context:

• The primary workspace is the retail floor and the custom framing shop.

• The framing shop involves specialized equipment like a glass cutter and heat press, requiring adherence to safety protocols.

• The environment is dynamic, involving customer interaction, stock management, and production tasks.

• Team interaction is constant, fostering a collaborative atmosphere for customer service and operational support.

Work Schedule: The role requires flexibility to work nights, weekends, and early mornings. This adaptability is crucial for meeting customer demand and ensuring store coverage throughout operating hours. The part-time nature means hours will vary but are structured around the store's operational needs.

📝 Enhancement Note: The work environment is typical for a retail setting, with the added complexity of a specialized workshop area. The need for flexibility in scheduling is a standard expectation for part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications for basic qualifications, relevant experience, and alignment with company values.

• Phone Screen/Initial Interview: A brief conversation with a hiring manager to assess general fit, customer service aptitude, and basic understanding of the role.

• In-Person Interview: This will likely involve assessing hands-on skills, problem-solving abilities, and cultural fit.

  • Skills Assessment: May include a practical demonstration of measuring, operating basic equipment (if feasible and safe), or a role-play scenario for customer interaction.
  • Situational Questions: Questions about handling difficult customers, managing time, or problem-solving within a retail context.
  • Portfolio Discussion (Informal): While not a formal portfolio review, candidates may be asked to describe past projects or experiences that demonstrate their framing or crafting abilities, attention to detail, and customer service approach.

• Final Interview/Offer: Discussion of terms, benefits, and final confirmation.

Portfolio Review Tips:

• Highlight Relevant Experience: If you have prior framing, art, or craft experience, be prepared to discuss specific projects, your role, the materials used, and the outcome.

• Showcase Customer Service Skills: Prepare examples of how you've successfully assisted customers, resolved issues, or gone above and beyond.

• Demonstrate Attention to Detail: Frame your experiences with an emphasis on accuracy, precision, and quality, especially when discussing measurements or production.

• Articulate Process Understanding: Be ready to explain how you would approach a custom framing order, from initial customer consultation to final product delivery, emphasizing process adherence and quality checks.

Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would greet customers, identify their needs, recommend solutions, and handle objections or complaints.

• Problem-Solving: Think about common retail challenges (e.g., stockouts, customer dissatisfaction, time constraints) and how you would address them.

• Understanding of Customization: Be prepared to discuss the value of custom services and how to communicate that value to customers.

📝 Enhancement Note: The application process will likely focus on assessing customer service skills, practical abilities related to framing, and a willingness to learn and follow procedures. Candidates should be ready to articulate their experience and approach to tasks.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially order entry.

• Custom Framing Equipment: Including, but not limited to, a mat cutter, glass cutter, framing tools (e.g., jointers, staplers), and potentially a heat press for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing.

• Basic Computer Skills: For accessing training, company communications, and potentially basic order management software.

Analytics & Reporting:

• While direct analytics responsibility is unlikely for this role, understanding basic sales metrics and production goals is important.

• Employees may interact with systems that track individual sales performance or production efficiency. CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a customer relationship management approach, likely integrated into the POS or a separate system to track customer preferences and sales history.

• Omni-channel processes imply integration between online and in-store systems for order fulfillment.

📝 Enhancement Note: The technology stack is a mix of specialized craft tools and standard retail operational systems. Proficiency in operating these tools safely and effectively is critical.

👥 Team Culture & Values

Operations Values:

• Creativity & Craftsmanship: A core value of Michaels, encouraging a passion for arts, crafts, and quality execution in custom framing.

• Customer Focus: Prioritizing customer needs, building relationships, and providing exceptional service to drive satisfaction and loyalty.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other and treat everyone with acceptance and respect.

• Efficiency & Accountability: Adhering to SOPs, managing time effectively, and taking ownership of tasks to ensure operational success and meet performance goals.

• Safety & Compliance: Maintaining a safe work environment and adhering to all company policies and legal requirements.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different store functions, from customer service on the floor to production in the framing shop.

• Open Communication: Encouraging clear and respectful communication to resolve issues, share information, and ensure smooth operations.

• Learning & Development: A culture that supports continuous learning, whether it's mastering new framing techniques or improving customer service skills.

📝 Enhancement Note: The culture at Michaels likely emphasizes a blend of creative passion and operational discipline, with a strong focus on customer experience and team collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production & Service: Effectively managing time to complete custom framing orders to a high standard while also providing excellent customer service on the retail floor.

• Learning New Skills: Mastering the operation of framing equipment and glass cutters, and developing consultative sales techniques for custom framing.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Physical Demands: Consistently performing physically demanding tasks such as standing for long periods, lifting heavy items, and working with tools.

Learning & Development Opportunities:

• Custom Framing Mastery: Comprehensive training on framing techniques, material selection, and customer consultation.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and conflict resolution.

• Retail Operations Knowledge: Exposure to inventory management, visual merchandising, and store operations.

• Potential for Advancement: Clear pathways for growth into leadership roles within the store.

📝 Enhancement Note: This role presents opportunities for hands-on skill development in a creative field combined with essential retail operations experience. Overcoming the challenges will lead to significant personal and professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to learn a new technical skill quickly. How did you approach it, and what was the outcome?" (Focus on your ability to learn framing equipment).

• "How would you approach a customer who is unsure about what they want for their custom framing project?" (Assesses consultative selling and problem-solving).

• "Imagine you have a framing order due today, but a customer needs immediate assistance on the sales floor. How do you prioritize and manage your time?" (Tests time management and prioritization).

• "What does 'quality' mean to you in the context of custom framing?" (Evaluates attention to detail and understanding of craftsmanship). Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Shows research and alignment with brand values).

• "How do you contribute to a positive team environment?" (Assesses collaboration and interpersonal skills).

• "Describe your experience with customer service. What makes for exceptional service in a retail setting?" (Evaluates customer-centric approach). Portfolio Presentation Strategy:

• Verbal Case Studies: Instead of a physical portfolio, prepare to verbally walk through 1-2 examples of projects (personal or professional) where you:

  • Identified a need or problem.
  • Applied specific skills or knowledge.
  • Achieved a successful outcome.
  • Highlighted attention to detail or quality.

• Skill Demonstration: Be ready to discuss your comfort level with measuring, using tools, and operating equipment. If you have photos of personal craft projects, mention them as evidence of your dexterity and aesthetic sense.

• Customer Interaction Examples: Frame your responses to customer service questions as mini-case studies, detailing the situation, your action, and the positive result.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of practical skills, customer service aptitude, and a proactive, detail-oriented approach to work.

📌 Application Steps

To apply for this Part Time Custom Framer Retail Service Team Member position at Michaels Stores:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any experience with custom work, crafting, detailed tasks, customer service, sales, or operating machinery. Quantify achievements where possible (e.g., "assisted X customers per shift," "maintained Y% accuracy in cash handling").

• Prepare for Skills Assessment: Be ready to discuss your basic computer and measuring skills, and your comfort level with operating tools like a glass cutter and framing equipment. If you have prior experience, be prepared to elaborate.

• Practice Interview Scenarios: Rehearse answers to common retail and customer service questions, focusing on examples that showcase your problem-solving abilities, attention to detail, and positive attitude.

• Research Michaels: Familiarize yourself with Michaels' brand, its focus on creativity, and its commitment to customer service. Understand the "Elevated ABC Deliver" concept if possible.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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