Part Time Custom Framer- Nights and Weekends

📍 Job Overview

Job Title: Part Time Custom Framer - Nights and Weekends

Company: Michaels Stores

Location: Napa, California, United States

Job Type: Part Time

Category: Retail Operations / Creative Services

Date Posted: October 03, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships through personalized custom framing solutions, directly impacting customer satisfaction and sales.

• Responsibilities include operating specialized framing equipment and executing high-quality production to meet customer needs and deadlines.

• Key duties involve maintaining store standards, including merchandising, inventory management, and ensuring a safe, clean retail environment.

• The position requires adeptness in point-of-sale operations, cash handling, and supporting broader retail functions like truck unloads and stock replenishment.

📝 Enhancement Note: While the title "Custom Framer" suggests a specialization, the core responsibilities and required skills indicate a broader retail associate role with a specific focus on the custom framing department. The "Part Time" nature and emphasis on nights/weekends suggest a role supporting peak operational hours.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their needs and translating them into compelling custom framing solutions, utilizing the "Elevated ABC Deliver" methodology.

• Execute custom framing orders with exceptional quality and punctuality, ensuring customer satisfaction and repeat business.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to enhance their shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

• Actively participate in truck un-load and stocking processes, adhering to established truck standards and timelines.

• Operate the cash register accurately and execute all cash handling procedures to company standards.

• Proactively acknowledge customers, assist with product location, and offer tailored solutions to meet their creative needs.

• Support and execute Omni-channel processes, ensuring a seamless customer experience across all touchpoints.

• Contribute to shrink and safety programs by following all established guidelines and reporting any potential issues.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, production, and general retail operations. The mention of "Elevated ABC Deliver" suggests a specific customer engagement and sales methodology that applicants should be aware of.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer skills for POS and operational tasks.

• Proficient basic measuring skills for custom framing accuracy.

• Ability to safely and effectively operate framing equipment.

• Competency in using a glass cutter.

• Strong customer service orientation and interpersonal skills.

• Ability to perform physical requirements including standing, lifting, bending, and reaching.

• Adaptability to work nights, weekends, and potentially early mornings as required. Preferred Skills:

• Previous retail sales experience.

• Proven experience in selling products and/or services to customers.

• Familiarity with visual merchandising principles.

• Basic understanding of inventory management.

📝 Enhancement Note: The minimum requirements focus on foundational skills and the ability to learn specific equipment. Preferred skills indicate a candidate who can hit the ground running with sales and customer engagement, suggesting a desire for individuals who can contribute to revenue generation beyond basic order fulfillment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase examples of past work or projects that demonstrate attention to detail, creativity, and problem-solving skills relevant to custom framing.

• Evidence of successful customer interactions or sales achievements can be verbally presented or included in a resume.

• Demonstrated ability to follow processes and SOPs is crucial; examples of adherence to guidelines in previous roles would be beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs).

• The ability to follow established workflows for order taking, production, and customer service is essential.

• Familiarity with point-of-sale (POS) systems and cash handling procedures is expected.

📝 Enhancement Note: For an entry-level part-time role, a formal "portfolio" in the traditional sense is unlikely. However, candidates should be prepared to discuss their experience with processes and demonstrate their ability to follow instructions and execute tasks accurately. Framing this section around process adherence and operational execution is more appropriate.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour. This range is based on the provided information and reflects typical hourly wages for part-time retail positions with specialized duties in the Napa, California area. Factors influencing the exact offer include experience, specific skills, and adherence to scheduling requirements.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage (eligibility may vary by hours worked)

• Dental coverage (eligibility may vary by hours worked)

• Vision coverage (eligibility may vary by hours worked)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products

Working Hours: Part-time, with a focus on nights and weekends. The total weekly hours are not specified but are expected to be less than 40.

📝 Enhancement Note: The provided salary range is specific and should be presented clearly. The benefits listed are comprehensive for a retail position, and it's important to note that eligibility for some benefits may be contingent on the number of hours worked, which is common for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, offering a wide range of supplies for creative endeavors, hobbies, and celebrations.

Company Size: Large (over 1,300 stores in North America). This indicates a well-established corporate structure, standardized training programs, and opportunities for advancement within a broad network.

Founded: 1973. With a long history, Michaels has a deep understanding of its market and customer base, fostering a culture that values creativity and customer engagement.

Team Structure:

• The Custom Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department lead or designated senior associate.

• Collaboration is expected with fellow store associates across various departments (e.g., craft, home decor, seasonal) to ensure overall store operations and customer satisfaction.

• Cross-functional interaction is key for supporting Omni-channel initiatives and ensuring a cohesive customer experience. Methodology:

• Emphasis on customer-centric service and sales, driven by methodologies like "Elevated ABC Deliver" for relationship building.

• Focus on operational excellence through adherence to Standard Operating Procedures (SOPs) for consistent quality and safety.

• Data-driven decision-making is likely at a higher corporate level, but store associates are expected to execute policies and contribute to sales targets.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and operational adherence. The large size suggests structured processes and potential for career growth within the retail environment. The specific mention of "Elevated ABC Deliver" is a key cultural and operational differentiator.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations and creative services sector. It's a foundational role focused on direct customer interaction, sales, and production within a specialized department.

Reporting Structure: The Custom Framer typically reports to the Store Manager or Assistant Manager, with day-to-day guidance likely coming from a Framing Department Manager or senior associate. This structure allows for direct oversight and training in specific framing techniques and customer service protocols.

Operations Impact: The Custom Framer directly impacts store revenue through custom framing sales and customer engagement. By providing excellent service and high-quality products, they contribute to customer loyalty, repeat business, and positive store reputation. Their role in maintaining store presentation and supporting general operations also contributes to overall store performance.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering various techniques, materials, and design principles. Potential to gain expertise in sales and customer consultation.

• Retail Advancement: Potential to move into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager within Michaels, leveraging acquired retail management and sales experience.

• Cross-Training: Possibility of cross-training in other store departments, broadening retail operational knowledge and skill sets.

📝 Enhancement Note: This role is a stepping stone for individuals interested in a career in retail, particularly within creative or specialized departments. Growth pathways are clearly defined within the Michaels retail structure.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be the retail floor and the custom framing area within the store.

Office Location(s): Napa, CA - 308 Soscol Ave, Ste A. This is a typical retail storefront location.

Workspace Context:

• The environment is dynamic, involving direct interaction with customers in a climate-controlled retail space.

• The framing shop area will contain specialized equipment, including a glass cutter and heat press, requiring adherence to safety protocols.

• Opportunities for collaboration exist with other store associates, particularly those in customer service and sales roles, to ensure smooth store operations and customer support.

• Stock rooms may not always be climate-controlled, and some outdoor work might be assigned for tasks like truck unloading.

Work Schedule: Part-time, with a specific need for availability during nights and weekends. This schedule is designed to cover peak customer traffic times and operational needs outside of standard business hours.

📝 Enhancement Note: The work environment is typical for retail, with an emphasis on customer interaction and operational efficiency. The framing shop involves specialized tools and safety considerations. The schedule is structured around weekend and evening coverage.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications, availability, and interest.

• In-Person Interview: A face-to-face interview at the store, likely with the Store Manager or Assistant Manager. This will focus on customer service skills, retail experience, problem-solving abilities, and fit with the company culture.

• Skills Assessment: Practical demonstration or discussion of framing equipment operation, measuring skills, and customer interaction scenarios.

• Final Discussion: May involve discussing availability, career aspirations, and confirming understanding of the role's demands.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. However, candidates should be prepared to discuss past experiences that demonstrate:

  • Customer Service Excellence: Specific examples of going above and beyond for customers.
  • Problem-Solving: How they've handled challenging customer requests or operational issues.
  • Attention to Detail: Examples of tasks requiring precision and accuracy.
  • Teamwork: Instances of effective collaboration with colleagues.

• If you have any personal framing projects or artistic work that showcases your eye for design and detail, be prepared to mention them or have photos available if asked. Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result) for experiences related to customer service, problem-solving, and teamwork.

• Prepare to discuss how you would handle common retail scenarios, such as an unhappy customer, a difficult product inquiry, or a busy period requiring multitasking.

• For framing-specific aspects, be ready to discuss your understanding of basic design principles or your willingness and ability to learn quickly.

📝 Enhancement Note: The interview process for this part-time, entry-level role will likely be less formal than for management positions. The focus will be on attitude, customer service aptitude, and the ability to learn and follow instructions. Preparation should center on demonstrating enthusiasm, reliability, and a customer-first mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Framing Equipment: Various specialized tools for cutting mats, assembling frames, securing artwork, and finishing pieces.

• Glass Cutter: Essential for custom sizing glass or acrylic for frames.

• Heat Press: May be used for specific finishing techniques or mounting.

Analytics & Reporting:

• While direct use of advanced analytics tools is unlikely for this role, associates contribute to store-level performance metrics through sales, customer satisfaction, and inventory accuracy.

• Basic reporting on sales performance and customer feedback may be discussed during team meetings. CRM & Automation:

• The POS system may have basic CRM functionalities for customer data capture and loyalty programs.

• Automation is primarily focused on in-store processes and operational workflows rather than software automation.

📝 Enhancement Note: The technology stack is primarily focused on the operational and customer-facing tools necessary for a retail environment and custom framing service. The emphasis is on practical application and direct use in customer interactions and production.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy of Creation: Fostering an environment where creativity is celebrated and customers are inspired.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build lasting relationships.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions with attention to detail.

• Teamwork & Respect: Collaborating effectively with colleagues, treating everyone with acceptance and respect.

• Efficiency & Compliance: Adhering to SOPs and company programs to ensure operational excellence and safety.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store departments to support customer needs and overall store operations.

• Process Review Culture: Openness to feedback and adherence to established procedures for consistent results.

• Knowledge Sharing: Willingness to share best practices, particularly within the framing department, to enhance team performance.

📝 Enhancement Note: Michaels' culture is built around creativity, customer engagement, and a strong sense of community. The values emphasized are crucial for anyone interacting with customers and contributing to the store's brand as a destination for creative expression.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete custom framing orders accurately while simultaneously assisting walk-in customers.

• Learning Specialized Skills: Quickly mastering the operation of framing equipment, glass cutting, and design principles for custom framing.

• Handling Diverse Customer Needs: Adapting to a wide range of customer preferences, budgets, and artistic visions.

• Maintaining Standards: Ensuring consistent quality and adherence to SOPs during busy periods or when working with less experienced team members.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, techniques, design aesthetics, and conservation methods.

• Sales and Consultation Skills: Develop advanced sales techniques and customer consultation abilities specific to custom framing.

• Retail Operations Knowledge: Gain comprehensive understanding of store operations, inventory management, and visual merchandising.

• Leadership Potential: Opportunities for advancement into supervisory roles within the store or framing department.

📝 Enhancement Note: The challenges are typical for a role that combines specialized craft with direct customer interaction in a retail setting. The growth opportunities are geared towards developing both specialized craft skills and broader retail management capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple tasks or customer requests simultaneously. How did you prioritize?" (Focus on time management, prioritization, and customer service in a retail context)

• "How would you approach a customer who is unsure about design choices for their custom framing project?" (Assess consultative selling skills, patience, and ability to guide customers)

• "What steps would you take to ensure the quality and accuracy of a custom framing order from start to finish?" (Evaluate understanding of process, attention to detail, and commitment to quality standards) Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in custom framing?" (Showcase understanding of the brand and passion for creativity)

• "How do you contribute to a positive and collaborative team environment?" (Demonstrate teamwork and interpersonal skills)

• "What does excellent customer service mean to you in a retail environment?" (Highlight customer-centric approach and problem-solving) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss specific examples from your past experiences that highlight relevant skills.

• For example, if asked about problem-solving, describe a situation where you resolved a customer issue or improved a process, detailing the outcome.

• If discussing attention to detail, mention a task where precision was critical and how you ensured accuracy.

📝 Enhancement Note: Interview preparation should focus on demonstrating enthusiasm, a strong work ethic, excellent customer service skills, and a willingness to learn the craft of custom framing. Behavioral questions will be key to assessing these attributes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Customize your resume: Highlight any previous retail, customer service, or hands-on craft experience. Quantify achievements where possible (e.g., "Increased customer satisfaction by X%," "Completed Y number of framing orders per week").

• Prepare for behavioral questions: Think of specific examples using the STAR method that demonstrate your customer service, problem-solving, teamwork, and attention to detail.

• Research Michaels: Familiarize yourself with their product offerings, brand values, and the importance of custom framing to their business. Understand their commitment to creativity and customer experience.

• Practice articulating your availability: Clearly state your availability for nights, weekends, and any early morning shifts as required by the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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