Part-time Custom Framer

📍 Job Overview

Job Title: Part-time Custom Framer

Company: Michaels Stores

Location: Nashville, Tennessee, United States

Job Type: Part time

Category: Retail Operations / Art & Design Services

Date Posted: August 15, 2026

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing expert custom framing solutions to customers, blending artistic design with operational efficiency.

• It involves direct customer interaction to build relationships and understand their creative vision for framing projects.

• Key responsibilities include executing framing orders with high quality and adherence to production timelines.

• The position also contributes to overall store operations, including merchandising, inventory management, and maintaining a safe, clean retail environment.

📝 Enhancement Note: While the job title is "Custom Framer," the description highlights significant retail operations and customer service components, suggesting a role that bridges creative service with day-to-day store management. The "Elevated ABC Deliver" mention points to a structured sales and service methodology.

📈 Primary Responsibilities

• Customer Engagement & Design Consultation:

  • Build strong customer relationships by leveraging the "Elevated ABC Deliver" methodology to understand their needs and preferences for custom framing.
  • Provide expert consultation on framing solutions, material selection, and design aesthetics to meet customer expectations and artistic goals.
  • Act as a trusted advisor, guiding customers through the custom framing process from initial concept to final product.

• Production & Quality Assurance:

  • Execute custom framing orders with a high degree of quality, precision, and attention to detail.
  • Ensure all framing projects are completed on time, meeting established production timelines and delivery schedules.
  • Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, according to SOPs.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Support SISO (Shop-in-Shop) and Directed Replenishment programs to optimize inventory levels and product placement.
  • Assist in the truck un-loading and stocking processes, adhering to established standards and timelines.
  • Ensure a safe, clean, and clutter-free environment throughout the store and the framing area.

• Customer Service & Sales:

  • Deliver friendly and efficient customer service, actively assisting customers in locating products and providing solutions.
  • Operate the cash register, execute cash handling procedures accurately, and process transactions according to company standards.
  • Support Omni-channel processes, ensuring a seamless customer experience across online and in-store touchpoints.

• Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

  • Support company shrink and safety programs, actively contributing to loss prevention and workplace security.

  • Interact positively and respectfully with colleagues, remaining professional and constructive even in challenging situations.

  • Participate in team efforts to achieve store goals and uphold organizational values.

📝 Enhancement Note: The responsibilities integrate direct customer interaction, technical framing skills, and broader retail operations, indicating a multi-faceted role. The emphasis on "Elevated ABC Deliver" suggests a structured approach to sales and customer relationship management that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• No specific degree is mentioned, indicating that practical experience and demonstrated skills are prioritized over formal education. However, a high school diploma or equivalent is typically expected for retail roles. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to learn and apply new skills, particularly in technical or craft-based areas. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and potentially inventory management software.

• Basic Measuring Skills: Accurate measurement capabilities essential for custom framing projects.

• Framing Equipment Operation: Ability to safely and effectively operate framing machinery.

• Glass Cutting: Skill in using a glass cutter for custom framing applications.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide satisfactory solutions.

• Relationship Building: Capacity to establish rapport and build trust with customers to foster repeat business and loyalty.

• Merchandising Standards: Understanding of how to present products attractively and maintain visual appeal in assigned areas.

• Cash Handling Proficiency: Accuracy and reliability in managing financial transactions.

Preferred Skills:

• Retail Sales Experience: Prior experience in selling products or services, with a focus on consultative selling.

• Art & Design Aptitude: A natural eye for aesthetics, color, and composition relevant to framing.

• Inventory Management Awareness: Familiarity with stock rotation, replenishment, and maintaining accurate inventory levels.

• Experience with Heat Presses: Proficiency in operating heat presses, if applicable to specific framing processes.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is designed for individuals early in their retail or art services careers, or those transitioning into a new area. The emphasis on "basic" skills implies a strong training program is in place. The preferred skills point towards candidates who can bring some prior experience to accelerate their impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Visual Showcase of Framing Projects: Candidates are encouraged to present a portfolio (digital or physical) that visually demonstrates their custom framing work. This should include examples of diverse projects, showcasing creativity, technical skill, and problem-solving in design.

• Case Studies of Customer Solutions: Include 1-2 brief case studies detailing a challenging framing project or a situation where exceptional customer service led to a successful outcome. Highlight the customer's initial need, your proposed solution, the execution process, and the final result.

• Process Documentation Examples (Optional but Recommended): If available, include examples of how you have documented or improved a workflow, even in a non-professional context. This could be a simple flowchart or a step-by-step guide you created for a task.

• Metrics of Success (If Applicable): If previous roles involved sales or production targets, be prepared to discuss how you contributed to achieving them. Quantifiable results, such as sales figures, order completion rates, or customer satisfaction scores, are highly valuable.

Process Documentation:

• Workflow Design & Optimization: While not explicitly required for entry-level, candidates who can articulate how they would approach designing or optimizing a framing order process (e.g., from customer consultation to production handoff) will stand out.

• System Implementation & Use: Be prepared to discuss your experience with POS systems, basic computer applications, and any inventory or order management tools you've used. Highlight your ability to quickly learn and adapt to new systems.

• Measurement & Performance Analysis: Demonstrate an understanding of how to track personal performance against goals, such as order volume, quality metrics, or sales targets.

📝 Enhancement Note: For this role, a formal "portfolio" might be less about complex operational dashboards and more about showcasing tangible examples of framing work and customer interaction success. The ability to articulate process and demonstrate basic system proficiency is key.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates with framing responsibilities in Nashville, TN, a competitive hourly wage is estimated to be between $14.00 - $18.00 per hour. This range is dependent on experience, demonstrated skills, and the specific needs of the store.

• Methodology: This estimate is derived from research on retail associate wages in the Nashville metropolitan area, considering roles that involve specialized skills (like custom framing) and customer interaction. Data from sources like the Bureau of Labor Statistics (BLS), Glassdoor, and Indeed for similar positions in the region were consulted.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company-supported contributions.

• Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for eligible employees.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial support for employees building their families through adoption.

• Voluntary Insurance Options: Additional insurance products for enhanced personal coverage.

• Employee Discounts: Significant discounts on Michaels products and services, fueling personal creativity.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours:

• This is a part-time position. Specific hours will vary based on business needs, but typically involve 20-30 hours per week.

• Work hours include nights, weekends, and early mornings, reflecting the operational demands of a retail environment. Flexibility is often required to cover peak periods and ensure adequate staffing.

📝 Enhancement Note: The estimated salary range is based on general retail associate roles with added specialized duties in a high-cost-of-living area like Nashville. The comprehensive benefits package is a significant draw for part-time roles, offering substantial value beyond hourly pay.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, and Gifting)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores across North America). This scale offers stability and structured operational processes.

Founded: 1973, with headquarters in Irving, Texas. Michaels has a long-standing reputation and established operational framework in the arts and crafts retail sector.

Team Structure:

• Store-Level Team: The Custom Framer will be part of a store team led by a Store Manager, Assistant Store Manager, and potentially department leads or supervisors.

• Reporting Structure: Typically reports to a Store Manager or a designated framing department lead, with direct oversight on daily tasks and performance.

• Cross-Functional Collaboration: Collaborates closely with other store associates, including sales floor staff, cashiers, and stock associates, to ensure a cohesive customer experience and efficient store operations.

Methodology:

• Data-Driven Operations: While a hands-on role, there's an underlying reliance on sales data, inventory management systems, and customer feedback to drive operational decisions and performance.

• Customer-Centric Workflow Planning: The "Elevated ABC Deliver" methodology emphasizes a structured approach to customer interaction, ensuring consistent service and sales techniques are applied.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is crucial for maintaining consistency in product quality, customer service, and operational efficiency across all stores.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' established presence in the retail sector means operations are likely well-defined. The company culture aims to balance creativity with efficiency, requiring team members to be adaptable and customer-focused. The large employee base suggests opportunities for internal training and development.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Skill Development. This role is an excellent starting point for individuals interested in retail operations, customer service, and skilled craft execution. It provides foundational experience in sales, inventory management, and direct customer engagement.

Reporting Structure: Reports to Store Management (Store Manager or Assistant Manager), with direct guidance from any assigned department leads. This structure allows for clear direction and feedback loops.

Operations Impact: The Custom Framer directly impacts store revenue through sales of framing services and related products. Their ability to build customer relationships and deliver high-quality work contributes to customer satisfaction, repeat business, and positive store reputation, all of which are critical operational metrics.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, material knowledge, and design consultation, potentially becoming a go-to expert within the store.

• Retail Leadership Path: Progress to roles like Assistant Store Manager, Store Manager, or specialized roles like Visual Merchandiser or Operations Manager within a Michaels store or district.

• Cross-Training: Opportunity to gain experience in other store functions, such as visual merchandising, inventory control, or stock management, broadening operational knowledge.

• Corporate Opportunities: With experience and further development, potential for roles in buying, product development, or operational support at the corporate level.

📝 Enhancement Note: This role serves as a strong entry point into retail operations and specialized customer service. Growth is typically organic within the store environment, with clear pathways to leadership for high performers who demonstrate operational acumen and customer engagement skills.

🌐 Work Environment

Office Type: Retail Store Environment. This role is based in a public-facing retail store, specifically at the Nashville-8159 Sawyer Brown Rd location.

Office Location(s):

• Nashville, Tennessee: The specific store location is in a commercial area, likely accessible by public transport or personal vehicle. Specific details about parking or public transit access would be location-dependent.

Workspace Context:

• Collaborative Environment: Works as part of a store team, requiring constant interaction and coordination with colleagues to ensure smooth operations and customer flow.

• Tools and Technology: Access to standard retail tools including a cash register/POS system, framing equipment, glass cutters, heat presses, and potentially basic computer systems for inventory and order management.

• Team Interaction: Opportunities for direct collaboration with other associates during daily tasks, customer assistance, and stock management. The framing area itself may be a semi-dedicated space within the store.

Work Schedule:

• Part-time: Flexible scheduling, but often requires availability during peak retail hours, including evenings, weekends, and potentially early mornings. The schedule will be determined by store needs and employee availability.

📝 Enhancement Note: The work environment is dynamic and customer-centric. While the framing area might offer a more focused workspace, the role also demands engagement with the broader store environment and its operational demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Expect a one-on-one or panel interview at the store location. This will include behavioral questions, situational scenarios, and a chance to discuss your experience and skills.

• Skills Assessment: You may be asked to demonstrate basic measuring skills, discuss your understanding of customer service principles, or even a brief hands-on demonstration of equipment operation if feasible and safe.

• Portfolio Discussion: If you have a portfolio, be prepared to walk the interviewer through key pieces, explaining your design choices, technical execution, and customer impact.

• Final Steps: May involve a second interview, reference checks, and a background check.

Portfolio Review Tips:

• Curate Select Examples: Choose 3-5 of your best custom framing projects that showcase variety in style, materials, and complexity.

• Highlight Problem-Solving: For each project, explain the customer's challenge or vision, your proposed solution, and how you executed it.

• Quantify Results: If possible, mention any positive customer feedback, repeat business generated, or sales figures associated with your framing work.

• Showcase Technical Skill: Include images that clearly demonstrate the quality of your craftsmanship, such as clean cuts, precise joinery, and secure assembly.

• Keep it Concise: Be ready to present your portfolio efficiently, focusing on the most impactful aspects.

Challenge Preparation:

• Customer Service Scenarios: Prepare to answer questions like "How would you handle a customer who is unhappy with their framing choice?" or "Describe a time you went above and beyond for a customer."

• Problem-Solving: Be ready to discuss how you would approach a complex framing project or a situation where materials are unavailable.

• Operational Awareness: Think about how you would contribute to store operations, such as maintaining inventory, ensuring a clean workspace, or assisting with stock.

• Company Values: Research Michaels' purpose and values ("fuel the joy of creativity") and be prepared to articulate how you align with them.

📝 Enhancement Note: The interview process will likely focus on assessing both customer service aptitude and basic technical proficiency. A well-prepared portfolio, even if informal, can significantly differentiate candidates by providing tangible proof of their framing skills and customer-centric approach.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially mounting artwork. This includes tools like:

  • Mat Cutters: For precise cutting of mat boards.
  • Frame Moulding Cutters/Chop Saws: For cutting frame components to size.
  • V-Nailers/Underpinner: For joining frame corners.
  • Glass Cutter: For custom-sized glass or acrylic.
  • Heat Press: May be used for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, calipers for accurate dimensioning.

• Manual Tools: Saws, knives, hammers, staple guns, etc., for assembly and finishing.

Analytics & Reporting:

• Point of Sale (POS) System: For processing sales, managing customer transactions, and potentially tracking order details.

• Inventory Management Software (Basic): Likely used for tracking stock levels of frame materials, mat boards, and ready-made frames.

• Computer Access: For basic computer skills, potentially accessing order details, training materials, or internal communications.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a structured approach to customer interaction that builds loyalty and repeat business. This involves remembering customer preferences and past purchases.

• Order Management System: Integrated within the POS or a separate system for tracking custom framing orders from placement through completion.

📝 Enhancement Note: Proficiency with specialized framing tools is paramount. While advanced software skills aren't the primary focus, a strong understanding of POS systems and basic computer literacy is essential for operational efficiency.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value at Michaels, encouraging team members to embrace and foster creativity in themselves and customers.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service, expert advice, and high-quality product delivery.

• Quality & Craftsmanship: Commitment to delivering well-executed custom framing solutions that meet high standards of durability and aesthetic appeal.

• Teamwork & Respect: Fostering a positive and inclusive work environment where colleagues support each other and communicate respectfully.

• Efficiency & Process Adherence: Balancing creative execution with operational efficiency by following SOPs and contributing to smooth store operations.

Collaboration Style:

• Supportive & Interdependent: Team members are expected to collaborate to ensure all store functions are covered, from customer service on the floor to production in the frame shop.

• Process-Oriented: Emphasis on following established procedures for sales, production, and inventory to ensure consistency and efficiency.

• Knowledge Sharing: Encouraging team members to share best practices, design ideas, and operational tips to improve overall team performance.

📝 Enhancement Note: The culture at Michaels aims to blend the joy of creativity with the discipline of retail operations. Team members are expected to be both artistic and efficient, customer-facing and process-driven.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity with Efficiency: The primary challenge is to deliver unique, high-quality custom framing solutions while adhering to production timelines and operational standards within a busy retail environment.

• Managing Customer Expectations: Articulating realistic timelines and outcomes for custom projects, especially when dealing with unique or complex requests.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and repetitive motions, which can be physically demanding.

• Adapting to Retail Fluctuations: Managing workflow during peak seasons, promotional events, and unexpected demand surges.

Learning & Development Opportunities:

• Framing Expertise: Continuous learning in framing techniques, materials, design trends, and conservation methods.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and handling diverse customer needs.

• Retail Operations Acumen: Gaining practical experience in inventory management, visual merchandising, and store operations.

• Product Knowledge: Expanding understanding of art supplies, craft materials, and home decor trends.

📝 Enhancement Note: This role presents a unique opportunity to develop specialized artistic and operational skills in a dynamic retail setting. The challenges are balanced by opportunities for skill enhancement and career progression within the Michaels organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to understanding a customer's vision for their custom framing project." (Focus on active listening, probing questions, and design consultation.)

• "How would you prioritize multiple framing orders with different deadlines?" (Highlight time management, organizational skills, and communication with the team/customers.)

• "Walk me through your experience with operating framing equipment or similar tools." (Be honest about your level of experience and emphasize your ability to learn quickly and safely.)

• "How do you ensure the quality of your work, especially under pressure?" (Discuss attention to detail, double-checking measurements, and adherence to SOPs.) Company & Culture Questions:

• "What interests you about working for Michaels, specifically in custom framing?" (Connect your passion for art/crafts and customer service with the company's mission.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration, support, and respect for colleagues.)

• "How do you align with Michaels' value of 'fueling the joy of creativity'?" (Share personal experiences or perspectives on creativity and how you'd foster it in customers.) Portfolio Presentation Strategy:

• Tell a Story: For each project, explain the 'why' – the customer's goal, the unique challenges, and how your solution met those needs.

• Showcase Process: If possible, include images or descriptions of the stages of framing, from mat cutting to final assembly.

• Highlight Key Skills: Point out specific elements that demonstrate your proficiency in design, material selection, and craftsmanship.

• Be Ready for Questions: Anticipate questions about your choices, techniques, and how you might adapt a design for different budgets or styles.

📝 Enhancement Note: Interviewers will be looking for candidates who are not only technically capable but also possess strong interpersonal skills and a genuine passion for art and creativity. Preparing specific examples from past experiences will be crucial.

📌 Application Steps

To apply for this part-time Custom Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume to highlight relevant experience in customer service, retail, any hands-on craft or art skills, and basic computer/measuring abilities. Use keywords from the job description.

• Prepare your portfolio: Gather examples of custom framing work, even if from personal projects. Focus on showcasing quality, creativity, and problem-solving. Be ready to discuss these pieces.

• Research Michaels: Understand the company's mission, values, and its role in the arts and crafts industry. This will help you articulate your fit during the interview.

• Practice your interview responses: Prepare for behavioral and situational questions, focusing on your customer service approach, problem-solving skills, and technical aptitude.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.