Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Glen Allen-9856 W Broad St, Glen Allen, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-15

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage with customers to understand their needs and provide expert custom framing solutions, driving sales and customer satisfaction.

• Maintain a safe, clean, and well-organized retail environment, ensuring products are readily available and appealing to shoppers.

• Execute daily store operations, including cash handling, inventory management, and assisting with stock replenishment to ensure operational efficiency.

• Uphold company standards and Standard Operating Procedures (SOPs) to ensure compliance, safety, and a consistent customer experience.

📝 Enhancement Note: The role of a Part-Time Custom Framer at Michaels Stores blends direct customer interaction with operational tasks. While not a traditional revenue or sales operations role, it requires strong customer service, sales acumen, and operational execution within a retail environment. The "Elevated ABC Deliver" methodology suggests a focus on proactive customer engagement and sales-driven service.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively listening to their needs and recommending tailored custom framing solutions, aiming to exceed sales targets.

• Execute the "Elevated ABC Deliver" sales and production strategy to ensure all custom framing orders are completed with exceptional quality and delivered on time.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, including SISO (Single Item Stocking Only) and Directed Replenishment.

• Provide friendly and efficient customer service, assisting shoppers in locating products and ensuring a positive and convenient shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance, operational consistency, and adherence to safety protocols.

• Actively participate in shrink prevention and safety programs, contributing to a secure and risk-free store environment.

• Operate the cash register, execute cash handling procedures accurately, and assist with Omni-channel processes to support seamless customer transactions.

• Participate effectively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget compliance.

📝 Enhancement Note: The responsibilities highlight a direct impact on customer satisfaction and sales through both service and operational execution. The emphasis on SOPs and safety programs indicates a need for diligence and attention to detail in maintaining operational integrity.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially order management software.

• Fundamental measuring skills to accurately assess artwork and frame dimensions.

• Ability to learn and operate framing equipment and glass cutting tools safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic cash handling and transaction processing abilities.

• Ability to maintain organized and well-merchandised retail spaces.

• Physical stamina to stand for extended periods, lift heavy items, and perform bending/reaching tasks. Preferred Skills:

• Prior retail sales experience, with a proven ability to sell products and services.

• Experience in custom framing or a related craft/artisan field.

• Familiarity with inventory management and stock replenishment processes.

• Knowledge of merchandising techniques to enhance product presentation.

• Experience with Omni-channel retail processes.

📝 Enhancement Note: The required skills are foundational for retail operations, emphasizing practical abilities over theoretical knowledge. Preferred skills point towards candidates who can quickly contribute to sales and operational efficiency, indicating a preference for those with prior industry exposure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly stated for this entry-level role, candidates are expected to demonstrate their understanding of customer service processes through their interview responses.

• Ability to articulate how they would handle specific customer scenarios related to custom framing, showcasing problem-solving and customer-centric approaches.

• Evidence of attention to detail in previous roles, which translates to accurate order processing and quality control in framing.

• Understanding of how to follow established workflows (SOPs) for order creation, production, and customer delivery. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) for framing order completion, ensuring quality and timeliness.

• Ability to describe how they would ensure a "safe, clean, and clutter-free environment," demonstrating an understanding of operational upkeep processes.

• Familiarity with basic inventory management principles for maintaining stock levels in the ready-made frame department.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is unlikely. The expectation is to demonstrate process understanding through behavioral interview questions and by referencing past experiences that highlight adherence to procedures and customer service excellence.

💵 Compensation & Benefits

Salary Range: $13.00 - $15.30 per hour.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: This is a part-time position. While the exact hours will vary, the role may require working nights, weekends, and early mornings to meet store operational needs. The job description mentions a 40-hour work week in the provided data, but this is likely a placeholder for full-time roles; for a part-time custom framer, hours will be less than 30 per week.

📝 Enhancement Note: The salary range is competitive for entry-level part-time retail positions in many US markets. The benefits package is comprehensive for a part-time role, offering significant value beyond hourly compensation, particularly the 401(k) match and tuition assistance, which can support long-term financial and educational goals. The mention of "40 hours" in the raw data for a part-time role is likely an artifact and should be interpreted as typical full-time capacity, with actual hours being less.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America for arts, crafts, and home decor.

Company Size: Over 1,300 stores across the US and Canada. This indicates a large, established retail organization with robust operational frameworks and training programs.

Founded: 1973. With decades of history, Michaels has a well-defined brand identity and operational structure.

Team Structure:

• The Custom Framer will be part of the store's operational team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Manager).

• Collaboration will be frequent with fellow Sales Associates, Cashiers, and potentially other specialized roles within the store.

• Cross-functional interaction is primarily within the store environment, focusing on customer service, sales, and operational tasks. Methodology:

• Data Analysis & Insights: While not directly data-heavy for this role, understanding sales trends and customer preferences for framing can inform sales approaches.

• Workflow Planning & Optimization: Adhering to SOPs and efficient task completion in the framing department and store operations is key.

• Automation & Efficiency: Operating framing equipment and point-of-sale systems efficiently contributes to overall store productivity.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates within a dynamic retail landscape, emphasizing customer creativity and engagement. The company culture likely values a supportive team environment, a passion for crafting, and a commitment to customer satisfaction. The large store footprint suggests standardized operational procedures and ample opportunities for learning within a structured retail framework.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations and customer service spectrum. It focuses on executing defined tasks and providing direct customer support.

Reporting Structure: The Custom Framer typically reports to a Store Manager or Assistant Manager, and may take direction from a dedicated Framing Manager if the store has one.

Operations Impact: The role directly impacts store revenue through custom framing sales and customer retention via excellent service. It also contributes to operational efficiency through proper merchandising, stock management, and adherence to procedures.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer relationship management.

• Advancement: Potential to move into roles such as Lead Framer, Key Holder, Assistant Manager, or other specialized store positions within Michaels.

• Cross-Training: Possibility to gain experience in various store departments, broadening retail operational knowledge.

📝 Enhancement Note: While entry-level, this role serves as a foundational step in a retail career. Michaels often provides pathways for internal promotion, rewarding employees who demonstrate strong performance, customer focus, and operational diligence.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels store location.

Office Location(s): 9856 W Broad St, Glen Allen, VA. This is a typical retail store location in a commercial area.

Workspace Context:

• The primary workspace includes the retail floor for customer interaction and sales, the framing department for custom order creation, and stock rooms for inventory.

• The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring careful operation.

• The store environment is climate-controlled, though some stock rooms may not be. Outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: This is a part-time role. Work hours include nights, weekends, and early mornings, as dictated by store operating hours and customer traffic. Flexibility in scheduling is often a requirement for part-time retail associates.

📝 Enhancement Note: The work environment is dynamic and customer-centric. It demands adaptability to varying customer needs and operational demands, including physical tasks and the use of specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: Typically involves meeting with a store manager or assistant manager. Expect questions about customer service experience, problem-solving scenarios, and motivation for applying.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about operating equipment.

• Final Interview: Potentially a follow-up with a higher-level manager or a group interview if applicable.

Portfolio Review Tips:

• For this role, a "portfolio" would be demonstrated through your resume and your ability to articulate relevant experiences during the interview.

• Highlight customer service achievements, any experience with sales or upselling, and examples of handling detailed tasks or following procedures accurately.

• Be prepared to discuss how you would approach customer interactions in the framing department, focusing on consultative selling and problem-solving. Challenge Preparation:

• Be ready for behavioral questions: "Tell me about a time you dealt with a difficult customer," or "Describe a time you had to learn a new skill quickly."

• Prepare to discuss your understanding of safety protocols and attention to detail, especially concerning the framing equipment.

• Research Michaels' core values and mission to align your responses with the company culture.

📝 Enhancement Note: The interview process for this role will focus on assessing interpersonal skills, practical abilities, and alignment with the company's customer-centric approach. Demonstrating a proactive attitude and willingness to learn will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order tracking.

• Custom Framing Equipment: Including mat cutters, framing tools, and potentially heat presses for specific applications.

• Glass Cutter: For precise cutting of glass for framed items.

• Basic Measuring Tools: Tape measures, rulers, etc.

Analytics & Reporting:

• While direct analytics are not a primary focus for this role, understanding sales performance metrics for the framing department could be beneficial.

• Store-level reporting on sales, inventory, and customer feedback would be managed by store leadership. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer purchase history.

• Automation in this role is primarily related to efficient use of framing equipment and streamlined transaction processing.

📝 Enhancement Note: Proficiency with basic computer systems and specialized framing tools is essential. The role requires hands-on operation of equipment rather than complex software suites.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging passion for arts and crafts, inspiring customers and colleagues.

• Customer Focus: Prioritizing customer satisfaction through exceptional service and tailored solutions.

• Teamwork: Collaborating effectively with store associates to achieve common goals and maintain store operations.

• Integrity: Upholding company standards, ethical practices, and a commitment to safety and compliance.

• Efficiency: Performing tasks accurately and promptly to ensure smooth store operations and timely order fulfillment.

Collaboration Style:

• Open communication and mutual support among store team members.

• Willingness to assist colleagues with customer needs or operational tasks.

• A shared responsibility for maintaining store appearance and operational standards.

📝 Enhancement Note: Michaels likely promotes a culture that is both creative and customer-driven, fostering a supportive environment where team members can grow and contribute to the company's success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing multiple demands: Juggling customer service, custom framing production, and general store duties simultaneously.

• Handling custom orders: Ensuring accuracy in measurements, material selection, and production to meet customer expectations and quality standards.

• Managing inventory: Maintaining adequate stock of framing materials and ready-made frames while minimizing waste and shrink.

• Customer expectations: Meeting diverse customer needs and resolving potential issues or complaints effectively.

Learning & Development Opportunities:

• Framing Expertise: Deepening knowledge and skill in various framing techniques, matting, and design principles.

• Sales Techniques: Developing consultative sales skills to effectively promote custom framing services and increase average transaction value.

• Retail Operations: Gaining comprehensive experience in store operations, merchandising, and inventory management.

• Customer Relationship Management: Learning to build loyalty and repeat business through superior service.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a niche area of retail, coupled with broad exposure to core retail operations and customer engagement strategies.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer who is unsure about their framing options?" (Focus on consultative selling and understanding needs).

• "Describe a time you had to handle a difficult customer or resolve a complaint." (Highlight problem-solving and de-escalation skills).

• "How do you ensure accuracy when working on detailed tasks or following procedures?" (Emphasize attention to detail and process adherence). Company & Culture Questions:

• "Why are you interested in working at Michaels?" (Connect to creativity, customer service, or retail passion).

• "What do you know about our custom framing services?" (Show basic research and interest in the specific offering).

• "How do you contribute to a positive team environment?" (Discuss collaboration and supportive behavior). Portfolio Presentation Strategy:

• Instead of a formal portfolio, prepare to discuss specific examples from your resume that demonstrate the required skills.

• For instance, if you have customer service experience, describe a situation where you went above and beyond for a customer. If you have retail experience, talk about merchandising or inventory tasks you managed.

• Be ready to articulate how your skills in measuring, attention to detail, and customer interaction align with the requirements of the Custom Framer role.

📝 Enhancement Note: Interviews will likely assess your practical skills, customer service aptitude, and cultural fit. Be prepared to provide concrete examples that showcase your abilities and enthusiasm for the role and the company.

📌 Application Steps

To apply for this Part Time Custom Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords like "customer engagement," "product sales," "attention to detail," "basic computer skills," and "measuring skills."

• Prepare for Behavioral Questions: Think of specific examples from past experiences that demonstrate your problem-solving abilities, customer service approach, and attention to detail.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their commitment to creativity and customer satisfaction.

• Practice articulating your skills: Be ready to clearly explain how your existing skills translate to the responsibilities of a Custom Framer, particularly in customer interaction and operational execution.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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