NEW pt framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Philadelphia, Pennsylvania, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: April 30, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions and exceptional in-store service.

• Maintain operational excellence through adherence to Standard Operating Procedures (SOPs), visual merchandising standards, and inventory management.

• Ensure a safe, clean, and well-organized retail environment that enhances the customer shopping experience.

• Operate framing equipment, cash register, and assist with omnichannel fulfillment processes to support overall store objectives.

📝 Enhancement Note: This role is explicitly part-time and focuses on customer interaction within a specialized framing department. The emphasis is on sales, service, and operational execution within a retail environment, rather than traditional Revenue or Sales Operations. The "pt framer" title indicates a part-time position focused on the framing services offered by Michaels.

📈 Primary Responsibilities

• Cultivate strong customer relationships by understanding their needs and recommending tailored custom framing solutions, driving sales and production targets.

• Execute framing orders with a high degree of artistic quality and adherence to delivery timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales In, Stock Out) and directed replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to enhance their Michaels experience.

• Uphold all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Actively participate in shrink reduction and safety initiatives to maintain a secure and accident-free workplace.

• Demonstrate positive and respectful interactions with colleagues and customers, embodying the company's commitment to its vision and values.

• Participate in truck unloading and stocking activities, ensuring adherence to established standards and efficient inventory processing.

• Accurately operate the cash register and manage all cash handling transactions according to company procedures.

• Proactively acknowledge customers, assist with product location inquiries, and offer relevant solutions.

• Support and execute omnichannel processes, including buy-online-pickup-in-store and ship-from-store initiatives.

📝 Enhancement Note: While the core responsibilities are customer-facing and operational within a retail setting, there's an implicit need for process adherence and efficiency, common in operations roles. The emphasis on "Elevated ABC Deliver" suggests a structured sales and service methodology that, if documented or optimized, could fall under a broader operations remit.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required; specialized training or certification in art, design, or framing is a plus.

Experience: 0-2 years of experience in a customer-facing retail role.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and order entry.

• Fundamental measuring skills for accurate framing specifications.

• Ability to operate specific framing equipment, including a glass cutter and heat press, safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic understanding of visual merchandising principles to maintain department appearance.

Preferred Skills:

• Prior retail sales experience, demonstrating a track record of meeting sales goals.

• Experience in selling products and/or services, with a consultative approach.

• Familiarity with custom framing techniques and materials.

• Knowledge of art and design principles.

📝 Enhancement Note: The experience level is entry-level, suggesting that while some skills are required, extensive prior experience in operations management or complex system implementation is not expected. The focus is on foundational retail and customer service skills, with specific technical skills related to framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal operations portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight instances where they improved a process, managed inventory effectively, or contributed to sales growth through operational execution.

• Examples of successful customer interactions that led to significant framing sales or repeat business.

• Documentation of any workflow improvements implemented in previous roles, even if informal.

Process Documentation:

• Understanding and adherence to established Standard Operating Procedures (SOPs) is critical.

• Ability to follow documented workflows for order taking, production, and customer service.

• Awareness of how individual tasks contribute to the overall store and department operational efficiency.

📝 Enhancement Note: For an entry-level retail position like this, a formal "Process & Systems Portfolio" is unlikely. The emphasis will be on demonstrating an understanding of and ability to follow existing processes and utilize basic systems, rather than designing or optimizing them. Candidates should be prepared to discuss how they've applied procedures and used tools in past roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for entry-level part-time retail positions in Philadelphia, PA, the estimated hourly wage range is $12.00 - $16.00 per hour. This range can vary based on experience and specific store needs.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual.

• Tuition assistance programs to support educational endeavors.

• Generous employee discounts on Michaels products.

• Opportunities for professional development and training.

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but typically range from 15-25 hours per week. Work hours include nights, weekends, and potentially early mornings.

📝 Enhancement Note: Salary is estimated based on general retail part-time roles in a major metropolitan area like Philadelphia. Specific benefits eligibility (e.g., for health insurance) often depends on hours worked and length of employment for part-time roles. The provided description mentions these benefits are available to both full-time and part-time team members, which is a strong incentive.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America.

Company Size: Large (over 10,000 employees). This indicates a structured corporate environment with established processes and career paths.

Founded: 1973. Michaels has a long-standing history in the retail sector, suggesting stability and a deep understanding of its market.

Team Structure:

• The immediate team will consist of fellow retail associates, a framer/specialist, and store leadership (e.g., Store Manager, Assistant Manager).

• This role is part of the in-store operational team responsible for daily business functions.

Methodology:

• Customer-Centric Approach: Focus on building relationships and providing personalized solutions.

• Process Adherence: Emphasis on following Standard Operating Procedures (SOPs) for consistency and compliance.

• Sales-Driven Environment: Performance is often measured by sales targets and customer satisfaction.

• Teamwork: Collaboration is essential for smooth store operations and customer support.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency within a large retail framework. For an operations-focused candidate, understanding how individual roles contribute to the larger operational success and how processes are standardized across numerous locations is crucial.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role serves as a foundational stepping stone within the retail operations framework, focusing on direct customer interaction and specialized service delivery (framing).

Reporting Structure: Reports directly to store leadership, such as the Assistant Store Manager or Store Manager, who oversee daily operations and team performance.

Operations Impact: While not a strategic operations role, the Framer's impact is significant in driving revenue through custom framing sales, enhancing customer loyalty via quality service, and contributing to overall store efficiency through diligent adherence to operational procedures and merchandising standards. The role directly influences the profitability of the framing department and the customer's perception of Michaels' specialized offerings.

Growth Opportunities:

• Skill Specialization: Develop advanced framing techniques, design consultation skills, and proficiency with specialized equipment.

• Retail Leadership: Potential to move into roles like Key Holder, Assistant Manager, or Store Manager by demonstrating leadership, operational acumen, and sales performance.

• Cross-Departmental Experience: Gain exposure to other areas of store operations, such as visual merchandising or inventory management, to broaden skill sets.

• Company-Wide Opportunities: Potential for advancement to corporate roles in merchandising, training, or operations support through demonstrated success and further education/training.

📝 Enhancement Note: Growth in this role is typically vertical within the retail store structure or horizontal into other specialized retail functions. For candidates with aspirations in broader operations, this role provides a strong foundation in customer-facing processes, sales execution, and operational compliance.

🌐 Work Environment

Office Type: Public retail store setting. This environment is customer-facing and dynamic, requiring adaptability and excellent interpersonal skills.

Office Location(s): 1851 S Columbus Blvd, Ste F, Philadelphia, PA. This specific store location serves the Philadelphia community.

Workspace Context:

• The primary workspace includes the retail floor for customer interaction and sales, and a dedicated frame shop area equipped with specialized tools and materials.

• The frame shop environment involves working with tools like glass cutters and heat presses, requiring attention to safety protocols.

• Stock rooms may not always be climate-controlled, and occasional outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

• The role demands prolonged periods of standing and physical activity, including lifting and stretching.

Work Schedule: Flexible scheduling is available, including nights, weekends, and early mornings, to accommodate customer traffic and operational needs. This role is part-time, with hours varying based on business demands.

📝 Enhancement Note: The work environment is hands-on and requires physical stamina. For operations professionals accustomed to office settings, this role offers exposure to the front-line execution of retail operations, customer service delivery, and the physical demands of a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, retail experience, and availability.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will focus on customer service philosophy, problem-solving abilities, teamwork, and understanding of the framing role. Be prepared to discuss your approach to customer interactions and your interest in custom framing.

• Skills Assessment/Demonstration: Potential hands-on assessment of basic measuring skills or operational tasks. Discussion of how you would handle specific customer scenarios.

• Final Offer: Based on interview performance, cultural fit, and meeting all requirements.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio is not expected. However, be prepared to discuss:
  • Customer Service Successes: Share specific examples of how you've gone above and beyond for customers in previous roles, leading to positive outcomes or repeat business.
  • Problem-Solving Scenarios: Describe situations where you encountered a customer issue and how you resolved it effectively.
  • Process Adherence: Discuss your understanding of following procedures and why it's important in a retail environment.
  • Interest in Framing: Articulate your enthusiasm for custom framing and your willingness to learn the craft.

Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result).

• Prepare to discuss how you would handle a demanding customer, a complex framing order, or a situation where you need to learn a new skill quickly.

• Demonstrate an understanding of the importance of accuracy, quality, and customer satisfaction in the framing process.

📝 Enhancement Note: The interview process for this role is standard for entry-level retail positions. Candidates should emphasize their customer service skills, willingness to learn, and any relevant technical aptitudes for operating equipment. For those transitioning from other operations roles, framing the experience in terms of process execution, customer satisfaction metrics, and problem-solving will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially looking up inventory. Proficiency with retail POS systems is expected.

• Framing Equipment: Includes specialized tools like mat cutters, glass cutters, and potentially a heat press for mounting and finishing. Safe and accurate operation is key.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• Inventory Management Systems: Used for tracking stock levels of frames, mats, glass, and supplies. This may involve scanning or manual updates.

• Sales Reporting: Understanding basic sales metrics for the framing department and individual performance.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Through the POS system and direct customer interaction, understanding customer preferences and order history is beneficial.

• Order Management System: To track custom framing orders from placement through completion and pick-up.

📝 Enhancement Note: The technology stack is focused on retail operations and specialized craft execution. While not complex enterprise systems, proficiency with POS and understanding inventory flow are critical. For operations professionals, this highlights the practical application of systems in a customer-facing retail environment.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Encouraging a love for arts, crafts, and the joy of creation.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to foster loyalty.

• Collaboration & Teamwork: Working together to achieve store goals and support colleagues.

• Integrity & Accountability: Upholding company standards, honesty, and taking ownership of responsibilities.

• Efficiency & Quality: Striving for accuracy and excellence in all tasks, especially in custom framing.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with sales associates and other store staff to provide a cohesive customer experience.

• Process Review Culture: Adhering to established procedures and providing feedback for potential improvements where appropriate.

• Knowledge Sharing: Sharing best practices in customer service, framing techniques, and operational efficiency with team members.

📝 Enhancement Note: The culture emphasizes creativity, customer satisfaction, and teamwork, aligning with the broader mission of Michaels. For operations candidates, understanding how these values translate into daily tasks and decision-making, particularly concerning customer interactions and process execution, is important for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing production, and general store operations simultaneously.

• Meeting Sales Targets: Consistently achieving sales goals in a competitive retail environment.

• Learning Complex Framing Techniques: Mastering the nuances of custom framing, material selection, and equipment operation.

• Adapting to Customer Demands: Handling diverse customer requests, varying budgets, and creative visions effectively.

• Physical Demands: Enduring prolonged standing and lifting in a fast-paced retail setting.

Learning & Development Opportunities:

• Framing Craftsmanship: Extensive training on all aspects of custom framing, from design consultation to final product assembly.

• Sales & Customer Engagement: Development of consultative selling techniques and advanced customer relationship management.

• Retail Operations: Gaining practical experience in inventory management, visual merchandising, and POS operations.

• Team Leadership: Opportunities to take on more responsibility, potentially leading shifts or departments as experience grows.

📝 Enhancement Note: This role presents challenges typical of customer-facing retail, with the added complexity of a specialized craft. The growth opportunities are focused on deepening expertise in framing and advancing within the retail store hierarchy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to handle a difficult customer. How did you resolve the situation?" (Assesses customer service and problem-solving skills.)

• "How would you approach a customer who is unsure about their framing choices?" (Evaluates consultative sales approach and product knowledge application.)

• "Imagine a customer needs a frame by tomorrow, but our standard turnaround is 3 days. How would you handle this?" (Tests problem-solving, policy adherence, and communication.)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Assesses research and brand understanding.)

• "How do you contribute to a positive team environment?" (Explores teamwork and collaboration skills.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss specific examples from your resume or past experiences that demonstrate:
  • Customer Service Excellence: Use the STAR method to detail instances of outstanding customer service that resulted in positive outcomes.
  • Sales Acumen: Highlight situations where you successfully sold a product or service, met targets, or upsold a customer.
  • Process Adherence: Discuss your understanding of following procedures and how you ensure accuracy in tasks like measuring or cash handling.
  • Problem-Solving: Be ready to walk through a challenge you faced and the steps you took to resolve it.

📝 Enhancement Note: For an entry-level position, interviews will focus on behavioral competencies, customer service aptitude, and a demonstrated willingness to learn. Candidates should prepare concrete examples that showcase these traits, framed within the context of a retail environment.

📌 Application Steps

To apply for this part-time framer position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any technical skills (even basic computer or measuring skills) relevant to operating equipment. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift").

• Portfolio Preparation (Verbal): Prepare to discuss specific examples of your customer service successes, problem-solving abilities, and experiences following procedures during the interview. Think about situations where you helped a customer achieve a goal or resolved a complaint effectively.

• Company Research: Familiarize yourself with Michaels' mission, values, and their commitment to creativity and customer experience. Understand the role of custom framing within their product offerings.

• Interview Practice: Practice answering common retail interview questions, especially those related to customer service, sales, and teamwork, using the STAR method. Be ready to articulate your enthusiasm for the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Michaels Stores during the application or interview process.