UX Researcher (m/w/d)

📍 Job Overview

Job Title: (Senior) UX Researcher (m/w/d)

Company: Verivox

Location: Heidelberg, Baden-Württemberg, Germany; Munich, Bavaria, Germany; Leipzig, Saxony, Germany; Berlin, Germany

Job Type: Full-Time (Festanstellung)

Category: User Experience Research / Product Development Operations

Date Posted: June 03, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered product development by applying robust user research methodologies to Verivox's website and application.

• Plan, execute, and analyze qualitative and quantitative user research studies, including interviews, usability tests, and surveys, to uncover user needs and pain points.

• Translate complex user insights into actionable recommendations for product, UX design, and business stakeholders.

• Foster a deep understanding of user behavior and needs across product, UX, and business teams through effective communication and knowledge sharing.

• Continuously improve and evolve research methods and knowledge dissemination within the organization, with a focus on leveraging AI in UX research.

📝 Enhancement Note: This role is positioned as a "(Senior) UX Researcher," indicating a need for significant experience and the ability to lead research initiatives, mentor junior team members, and influence product strategy. The emphasis on "Mobile Office-Option" signifies a hybrid work model, allowing for flexibility while maintaining some in-office collaboration. The inclusion of AI in UX Research suggests a forward-thinking approach and a requirement for candidates to be comfortable with emerging technologies.

📈 Primary Responsibilities

• Lead the planning, design, and execution of comprehensive user research studies (e.g., interviews, usability tests, surveys, diary studies, contextual inquiries) to inform product strategy and development.

• Analyze and synthesize research data from multiple sources (qualitative and quantitative) to identify key user needs, behaviors, motivations, and pain points.

• Develop clear, concise, and compelling research reports and presentations that effectively communicate findings and actionable recommendations to diverse stakeholders, including product managers, designers, engineers, and business leaders.

• Collaborate closely with cross-functional teams (Product Management, UX Design, Engineering, Marketing) throughout the product development lifecycle to ensure user insights are integrated into decision-making processes.

• Champion user-centered design principles and advocate for the user's voice within the organization, fostering a strong user empathy across teams.

• Contribute to the continuous improvement of research processes, tools, and methodologies, exploring and implementing innovative research techniques, including the application of AI in UX research.

• Facilitate workshops and brainstorming sessions to translate research findings into user stories, personas, and journey maps that guide product design and development.

• Maintain and organize research repositories and knowledge bases to ensure research findings are accessible and leveraged effectively across the organization.

📝 Enhancement Note: The responsibilities highlight a strategic and hands-on approach to UX Research. The emphasis on translating insights into "concrete Handlungsempfehlungen" (concrete action recommendations) and supporting "nutzerzentriert weiterzuentwickeln" (user-centered further development) implies a direct impact on product roadmaps and feature enhancements. The responsibility to "Research-Wissen nachhaltig im Unternehmen verfügbar und nutzbar zu machen" (make research knowledge sustainably available and usable in the company) points to a knowledge management and evangelism component.

🎓 Skills & Qualifications

Education:

Experience:

• Several years of professional experience specifically in User Research or UX Research.

Required Skills:

• Expertise in planning and conducting a wide range of qualitative and quantitative user research methods (e.g., user interviews, usability testing, surveys, heuristic evaluations, A/B testing).

• Strong analytical and problem-solving skills with the ability to synthesize complex data into actionable insights and clear recommendations.

• Proficiency in translating user needs and research findings into product requirements, user stories, and design specifications.

• Excellent communication, presentation, and interpersonal skills, with the ability to effectively articulate research findings and advocate for the user to diverse audiences.

• Demonstrated ability to work collaboratively in interdisciplinary and cross-functional teams.

• Experience with Agile workflows, Design Thinking, and Lean Startup methodologies.

• High degree of customer orientation, proactivity, structured work approach, creativity, curiosity, and a strong willingness to learn.

• Very good command of the German language (written and spoken).

Preferred Skills:

• Experience with the meaningful application of Artificial Intelligence (AI) in UX Research, including using