Learning Design Consultant

📍 Job Overview

Job Title: Learning Design Consultant

Company: Suncorp

Location: Brisbane, Queensland, Australia

Job Type: Full-Time, Temporary

Category: Learning & Development / Instructional Design

Date Posted: 2026-05-06T04:18:26

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Design and develop impactful learning solutions to enhance workforce capability within the Motor Claims Customer strategy.

• Manage end-to-end instructional design projects, ensuring quality delivery, timeline adherence, and stakeholder satisfaction.

• Apply adult learning principles and best practices to create engaging, fit-for-purpose learning assets and blended learning experiences.

• Evaluate learning effectiveness and recommend data-driven enhancements to improve learner outcomes and business impact.

• Collaborate closely with subject matter experts (SMEs) and stakeholders to ensure learning solutions are relevant, accurate, and aligned with strategic objectives.

📝 Enhancement Note: The role of Learning Design Consultant, while not directly in Revenue or Sales Operations, shares significant overlap in its focus on process improvement, stakeholder management, and driving measurable outcomes through structured initiatives. The emphasis on "impactful learning solutions" and "workforce capability" suggests a strategic role aimed at optimizing human capital, which is a critical component of overall GTM and operational efficiency. The need to manage projects end-to-end and evaluate effectiveness aligns with the core principles of operations roles.

📈 Primary Responsibilities

• Design engaging and effective learning solutions utilizing Suncorp's established methodologies, tools, and resources to achieve strategic business outcomes.

• Develop comprehensive learning designs, clearly defining learning objectives, robust evaluation strategies, content structure, visual aesthetics, and final learning assets that meet specific business requirements.

• Execute instructional design projects from initiation to completion, proactively managing project timelines, identifying and mitigating risks, and overseeing vendor relationships to ensure high-quality delivery.

• Provide expert, best-practice advice on learning design principles and techniques to elevate the quality, consistency, and overall learner experience for the Motor Claims Customer team.

• Cultivate and maintain strong, collaborative relationships with stakeholders and subject matter experts (SMEs) to guarantee learning solutions are highly relevant, practical, and impactful.

• Systematically evaluate the effectiveness of learning programs through data analysis and feedback mechanisms, identifying areas for improvement and implementing necessary enhancements.

• Actively contribute to a vibrant and collaborative learning community by sharing knowledge, best practices, and supporting team engagement initiatives.

📝 Enhancement Note: The responsibilities outline a clear project management and execution framework common in operations roles. The emphasis on "design engaging learning solutions," "manage timelines, risks, and vendor relationships," and "evaluate learning effectiveness" directly mirrors the operational demands of delivering complex projects on time and within scope, with a focus on measurable results.

🎓 Skills & Qualifications

Education: While specific formal education is not detailed, a strong foundation in instructional design, adult learning theory, or a related field is implied. Candidates with degrees in Education, Human Resources, Communications, or relevant technical fields would be well-suited.

Experience: Minimum of 2 years of progressive experience in Learning and Development, with a significant focus on instructional design and the implementation of blended learning approaches.

Required Skills:

• Demonstrated experience in instructional design, creating comprehensive learning materials and programs.

• Proficiency in blended learning methodologies, integrating various learning modalities for optimal engagement.

• Expertise with learning design software such as Lectora, Adobe Captivate, or Articulate Storyline.

• Proficiency in graphic design and multimedia tools, including Canva and Adobe Premier Pro, for creating visually appealing and engaging learning assets.

• Strong command of Microsoft Office Suite, including Word, PowerPoint, and SharePoint for documentation, presentation, and collaboration.

• Proven ability to manage instructional design projects from inception to completion, including scope definition, resource allocation, and delivery.

• Effective stakeholder engagement and management skills, with the ability to build rapport and collaborate with diverse teams and subject matter experts.

• Solid understanding of adult learning principles and their application in designing effective training programs.

• Familiarity with Learning Management Systems (LMS) platforms for content deployment and tracking.

Preferred Skills:

• Experience in evaluating learning effectiveness and using data to drive program improvements.

• Knowledge of additional multimedia or e-learning development tools.

• Experience working within a large corporate or financial services environment.

• Familiarity with Agile project management methodologies as applied to learning development.

📝 Enhancement Note: The explicit mention of specific learning design tools (Lectora, Captivate, Articulate Storyline) and multimedia software (Canva, Adobe Premier Pro) are critical for candidates to highlight. The project management and stakeholder engagement requirements are standard for operations roles and should be emphasized in resumes and portfolios.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: Showcase 2-3 detailed case studies demonstrating the end-to-end design process for various learning solutions (e.g., e-learning modules, workshops, blended programs). Each case study should clearly articulate the business problem, target audience, learning objectives, design approach, tools used, and measurable outcomes.

• Learning Asset Examples: Include samples of created learning assets such as e-learning modules (screenshots or interactive demos), facilitator guides, participant workbooks, job aids, or infographics.

• Process Documentation Samples: If available, provide examples of documentation related to learning design processes, such as needs analysis reports, design documents, or evaluation frameworks.

• Metrics and Impact Demonstration: For each case study or project, quantify the impact where possible. This could include improvements in performance metrics, learner satisfaction scores, efficiency gains, or reduction in errors.

Process Documentation:

• Workflow Design and Optimization: Demonstrate an understanding of how to map existing learning processes and design optimized workflows that incorporate best practices in adult learning and instructional design.

• Implementation and Automation Methods: Showcase experience with deploying learning solutions through various channels, including LMS, and potentially leveraging automation for content delivery or learner management.

• Measurement and Performance Analysis: Evidence of creating and implementing evaluation strategies, collecting learner feedback, analyzing performance data, and reporting on the effectiveness of learning interventions.

📝 Enhancement Note: For an operations-focused enhancement, this section should emphasize the candidate's ability to document processes, manage projects with defined workflows, and measure impact. The portfolio should reflect structured approaches to problem-solving and outcome-driven design, mirroring the expectations in operations roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Learning Design Consultants in Brisbane, Queensland, Australia with 2-5 years of experience, a competitive annual salary range is estimated to be between AUD $80,000 and AUD $100,000. This estimate accounts for the specified role responsibilities, required skills, and the cost of living in Brisbane.

Benefits:

• Flexible Work Arrangements: Suncorp offers options for flexible working, allowing for better work-life integration.

• Career Development: Opportunities for professional growth and skill enhancement within the organization.

• Internal Mobility: Pathways for career advancement and movement to different roles or teams within Suncorp.

• Competitive Superannuation: Standard employer contributions to superannuation (Australia's retirement savings scheme).

• Employee Assistance Programs: Access to support services for personal and professional well-being.

• Insurance Benefits: Potential for discounted insurance products offered by Suncorp.

Working Hours: The role is full-time, typically requiring approximately 40 hours per week. While the base expectation is on-site, flexible working arrangements may apply as per company policy, allowing for some degree of schedule customization.

📝 Enhancement Note: The salary estimation is based on research of similar roles in Brisbane using data from Australian job boards and salary aggregators, considering the experience level and industry. The benefits are directly extracted from the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services and Insurance. Suncorp operates within a highly regulated and competitive sector, where customer trust, operational efficiency, and risk management are paramount. This context necessitates clear, effective, and compliant learning solutions.

Company Size: Suncorp is a large, established organization, part of the Suncorp Group, which employs a significant number of people across Australia and New Zealand. This scale implies robust internal processes, diverse teams, and opportunities for large-scale impact.

Founded: Suncorp Group was formed in 2000 through the merger of Suncorp and Prominence. Its history dates back much further through its predecessor entities, indicating a long-standing presence and deep roots in the Australian financial landscape.

Team Structure:

• The Learning Design Consultant will likely be part of a broader Learning & Development (L&D) or Human Resources function within the Motor Claims Customer division.

• This team may consist of other learning designers, L&D specialists, training coordinators, and potentially instructional technologists.

Methodology:

• Data-Driven Design: Emphasis on using data from learning evaluations, performance metrics, and stakeholder feedback to inform and refine learning solutions.

• Agile and Iterative Development: While not explicitly stated, large organizations often adopt agile principles for project management, allowing for iterative design and development to ensure solutions remain relevant and effective.

• Collaborative Approach: Strong focus on working with stakeholders and SMEs to co-create learning content, ensuring alignment with business needs and accuracy of information.

• Focus on Learner Experience: Commitment to designing learning that is engaging, accessible, and effective for the end-user, leading to improved job performance and confidence.

Company Website: https://www.suncorp.com.au/

📝 Enhancement Note: The industry context of Financial Services and Insurance is crucial for understanding the criticality of compliance, accuracy, and customer focus in learning design. The company size implies a structured environment with established processes, which is typical for operations-adjacent roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level within the Learning & Development function, often considered an equivalent to a specialist or consultant level in operations. It requires a solid foundation of technical skills in instructional design and project management, combined with the ability to influence and advise stakeholders. The scope involves creating and delivering learning solutions that directly impact business strategy and operational effectiveness within a specific division.

Reporting Structure: The Learning Design Consultant will likely report to a Learning Manager or Head of L&D within the Motor Claims Customer team. This structure places them within a dedicated L&D function, with strong dotted-line reporting or frequent collaboration with business leaders and SMEs who are the direct beneficiaries of the learning solutions.

Operations Impact: The primary impact of this role is on "workforce capability" and enabling employees to "be job-ready and confident in delivering exceptional customer experiences." This translates directly to improved operational efficiency, reduced errors, enhanced customer satisfaction, and ultimately, a positive impact on Suncorp's business outcomes within the Motor Claims division. By ensuring employees have the right skills and knowledge, the role contributes to smoother operational processes and better service delivery.

Growth Opportunities:

• Senior Learning Design Consultant: Progression to a more senior role, taking on larger, more complex projects, potentially leading design initiatives, and mentoring junior designers.

• L&D Management: Opportunity to move into leadership roles within the L&D team, managing a portfolio of learning initiatives and a team of learning professionals.

• Specialization: Deepen expertise in specific areas of learning design, such as digital learning, performance consulting, or learning analytics.

• Cross-Functional Moves: Potential to leverage project management and stakeholder engagement skills for roles in other operational areas, project management offices (PMOs), or business transformation teams within Suncorp.

📝 Enhancement Note: The growth opportunities highlight how skills developed in learning design, particularly in project management and stakeholder engagement, are transferable to broader operations and leadership roles within a large organization like Suncorp.

🌐 Work Environment

Office Type: The role is primarily described as "On-site," suggesting a traditional office-based work environment. This typically means working from a Suncorp office location in Brisbane, Melbourne, or Newcastle. This environment facilitates direct collaboration, team interaction, and access to office resources.

Office Location(s): Brisbane, Melbourne, or Newcastle, Australia. These are major metropolitan hubs, offering access to professional networks and amenities.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with stakeholders and SMEs, implying an office setup that supports teamwork, meetings, and knowledge sharing. This may include shared workspaces, meeting rooms, and informal collaboration areas.

• Access to Technology: As an on-site role, employees will have direct access to Suncorp's IT infrastructure, including company-provided hardware, software licenses for design tools, and network connectivity.

• Team Interaction: Working on-site provides opportunities for spontaneous interactions with colleagues, fostering a sense of team unity and facilitating quick problem-solving and idea exchange.

Work Schedule: The standard work schedule is full-time, approximately 40 hours per week. While the role is on-site, the mention of "flexible work" suggests that Suncorp may offer some flexibility in terms of start/end times or hybrid arrangements, though the primary expectation is office presence. This flexibility can be beneficial for operations professionals who need to manage their time effectively around project deadlines and data analysis tasks.

📝 Enhancement Note: The "On-site" nature of the role, coupled with "flexible work" options, suggests a hybrid approach might be possible, which is a common trend for roles requiring both focused individual work and collaborative team engagement, typical in operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess alignment with the required skills and experience. Candidates are encouraged to highlight specific projects and tool proficiencies.

• First Interview (Hiring Manager/Team Lead): This stage will likely focus on your experience in instructional design, project management, and stakeholder engagement. Be prepared to discuss your approach to designing learning solutions and managing projects end-to-end.

• Skills Assessment/Case Study: You may be asked to complete a practical exercise or case study that simulates a real-world learning design challenge. This could involve designing a learning objective, outlining a design approach, or creating a sample asset.

• Final Interview (Senior Stakeholders): This interview will assess your strategic thinking, understanding of adult learning principles, and cultural fit within Suncorp. Be ready to discuss how your work contributes to broader business objectives and operational improvements.

Portfolio Review Tips:

• Structure for Clarity: Organize your portfolio logically, ideally by project type or by showcasing the end-to-end design process. Use clear headings and concise descriptions for each piece.

• Quantify Impact: Wherever possible, use data to demonstrate the effectiveness of your learning solutions. Include metrics such as improved performance, learner feedback scores, or efficiency gains.

• Showcase Tool Proficiency: Ensure your portfolio clearly displays examples of your work using the specified tools (Lectora, Captivate, Articulate Storyline, Canva, Adobe Premier Pro).

• Highlight Process: Explain your design methodology, from needs analysis and objective setting through to development, evaluation, and iteration. This demonstrates a structured, operations-minded approach.

• Tailor to Suncorp: If possible, tailor your portfolio examples to reflect challenges or objectives relevant to the financial services or insurance industry, demonstrating an understanding of Suncorp's context.

Challenge Preparation:

• Understand the Business Context: Research Suncorp's Motor Claims Customer strategy and any known operational challenges or goals. This will help you frame your responses and design ideas.

• Focus on Process: For any practical exercises, emphasize your process for tackling the challenge. How would you gather requirements? What steps would you take? How would you measure success?

• Articulate Your Rationale: Be prepared to explain the "why" behind your design choices. Why did you choose a particular modality? Why are specific learning objectives important? This showcases critical thinking.

📝 Enhancement Note: The emphasis on a "case study" and "practical exercise" aligns with operations roles where candidates are often tested on their problem-solving and execution capabilities. The portfolio review tips are tailored to demonstrate process, impact, and tool proficiency, essential for operations candidates.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Design Software: Lectora, Adobe Captivate, Articulate Storyline are the core tools for developing interactive e-learning modules. Proficiency in at least one is essential.

• Multimedia & Graphics: Canva for quick graphic design and visual assets; Adobe Premier Pro for video editing and multimedia content creation.

• Productivity Suite: Microsoft Office Suite (Word, PowerPoint, SharePoint) for documentation, presentations, and collaborative workflows.

Analytics & Reporting:

• Learning Management Systems (LMS): Familiarity with LMS platforms is required for deploying and tracking learning content. Specific Suncorp LMS details are not provided, but general knowledge of LMS functionality is key.

• Evaluation Tools: While not explicitly named, candidates should be prepared to discuss experience with tools or methods for collecting and analyzing feedback (e.g., surveys, focus groups, performance data).

CRM & Automation:

• While CRM is not directly mentioned, understanding how learning impacts customer-facing roles (like those in Motor Claims) means an awareness of how learning data might integrate with customer relationship management or operational reporting systems could be beneficial.

• Automation in learning delivery, such as automated enrollment or progress tracking via LMS, is implied.

📝 Enhancement Note: The explicit listing of specialized learning design and multimedia tools is critical. For an operations context, highlighting proficiency in tools that enable process documentation, data analysis, and workflow automation (even if indirectly through LMS or office suites) is important.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A strong focus on delivering exceptional customer experiences, which learning solutions directly support by ensuring staff are well-equipped.

• Excellence and Quality: Commitment to high standards in all aspects of work, from design quality to project execution and learner outcomes.

• Collaboration and Teamwork: Working effectively with diverse teams, stakeholders, and SMEs to achieve shared goals.

• Continuous Improvement: A mindset of always seeking ways to enhance processes, learning effectiveness, and personal skills.

• Integrity and Trust: Upholding ethical standards and building trust through reliable and accurate work, crucial in the financial services sector.

Collaboration Style:

• Cross-Functional Integration: The role requires working closely with business units (Motor Claims Customer team), SMEs, and potentially other L&D specialists or IT departments.

• Proactive Communication: Maintaining open and regular communication with stakeholders to keep them informed of project progress, risks, and decisions.

• Feedback-Driven: Openness to receiving and providing constructive feedback to improve learning designs and project outcomes.

• Knowledge Sharing: Contributing to a learning community by sharing insights, best practices, and lessons learned.

📝 Enhancement Note: The "Operations Values" and "Collaboration Style" sections are framed to align with typical operational environments that prioritize efficiency, data-driven decisions, stakeholder management, and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Managing competing priorities and expectations from various stakeholders and SMEs to ensure learning solutions meet diverse requirements.

• Keeping Pace with Technology: Continuously learning and adapting to new learning technologies and design tools to create innovative and effective solutions.

• Measuring ROI: Demonstrating the tangible return on investment for learning initiatives, linking them directly to business outcomes and operational efficiency gains.

• Adapting to Business Change: Responding quickly to evolving business strategies, regulatory changes, and market demands by updating or creating new learning content.

Learning & Development Opportunities:

• Advanced Instructional Design Techniques: Opportunities to deepen expertise in areas like gamification, immersive learning (VR/AR), or advanced e-learning authoring.

• Learning Analytics and Data Interpretation: Developing skills in analyzing learning data to measure impact, identify trends, and optimize programs for better business results.

• Project Management Skills: Further developing project management capabilities, potentially through formal training or by leading larger, more complex projects.

• Industry Certifications: Pursuing certifications in instructional design, adult learning, or project management to enhance professional credibility.

📝 Enhancement Note: Framing challenges and growth opportunities in an operations context emphasizes problem-solving, adaptability, and the drive for continuous improvement and measurable impact, which are core to operations roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a blended learning solution for a new customer service initiative. What steps would you take, and how would you ensure it aligns with business objectives?" (Focus on structured design process, stakeholder alignment, and operational goals.)

• "How do you manage competing priorities and feedback from multiple stakeholders when developing learning content? Provide an example." (Emphasize stakeholder management, prioritization, and communication skills crucial for operations.)

Company & Culture Questions:

• "What do you know about Suncorp's commitment to customer experience, and how can learning design contribute to that?" (Demonstrate research and understanding of Suncorp's strategic priorities.)

• "How do you approach collaboration with Subject Matter Experts (SMEs) who may have limited time or different communication styles?" (Highlight interpersonal skills and ability to work effectively within a team, a key operations trait.)

Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, tell a compelling story about the problem, your solution, and the results. Use a clear narrative structure (Situation, Task, Action, Result - STAR method).

• Highlight Process and Tools: Clearly articulate your design process and the specific tools you utilized. Explain why you chose certain tools or methodologies.

• Quantify Achievements: Present quantifiable results whenever possible. Use charts or graphs if appropriate to visualize impact (e.g., "Reduced error rates by 15%," "Improved learner satisfaction scores by 20%").

• Be Prepared for Questions: Anticipate questions about challenges, trade-offs, and alternative approaches you considered. Demonstrate critical thinking and problem-solving skills.

📝 Enhancement Note: The suggested interview questions are designed to probe for operational thinking, process-orientation, stakeholder management capabilities, and a results-driven approach, all critical for success in roles adjacent to operations.

📌 Application Steps

To apply for this Learning Design Consultant position:

• Submit your application through the provided link on the Suncorp careers portal.

• Tailor Your Resume: Customize your resume to highlight experience with instructional design, project management, and the specific tools mentioned (Lectora, Captivate, Articulate Storyline, Canva, Adobe Premier Pro). Quantify achievements with metrics where possible.

• Curate Your Portfolio: Select 2-3 strong case studies that showcase your end-to-end design process, problem-solving skills, and measurable impact. Ensure it clearly demonstrates proficiency with the required tools and an understanding of adult learning principles.

• Prepare for Case Study: If a practical exercise is part of the process, practice designing learning objectives and outlining a design approach for a hypothetical scenario relevant to customer service or financial services.

• Research Suncorp: Understand Suncorp's values, its position in the financial services industry, and the strategic goals of the Motor Claims Customer team to better articulate your fit and potential contributions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.