Lead UX Researcher - H/F/X

📍 Job Overview

Job Title: Lead UX Researcher - H/F/X

Company: AccorCorpo

Location: Issy-les-Moulineaux, Île-de-France, France

Job Type: Temps complet (Full-time)

Category: User Experience (UX) Research / Product Operations

Date Posted: 2026-10-01

Experience Level: 10+ years

Remote Status: Hybrid (up to 4 days remote per week)

🚀 Role Summary

• Lead the strategic direction and execution of user research initiatives within the Commercial, Digital & Tech (CD&T) department, focusing on guest experiences.

• Drive the adoption of user research as a strategic decision-making lever and a core component of the customer-centric culture across the organization.

• Collaborate closely with Product, Design, Business, and Tech leaders to ensure research insights directly inform product development and business strategy.

• Develop and mentor the UX research team, establishing best practices, optimizing tools, and enhancing the overall quality of research operations (Research Ops).

• Influence executive and operational teams through compelling research narratives and actionable insights, ensuring research findings translate into tangible improvements for guests and hotel operations.

📝 Enhancement Note: This role is positioned within Accor's Tech & Digital division, specifically in the Voice of Customer team under Brands, Customer Experience & Transformation. The focus is on enhancing the digital experiences for guests across Accor's global portfolio, requiring a strong blend of strategic research leadership and operational implementation. The "H/F/X" designation indicates the role is open to candidates of all genders.

📈 Primary Responsibilities

• Define and Execute Research Strategy: Develop a clear vision for user research priorities, arbitrate needs and investments, and proactively identify research opportunities aligned with product and business objectives.

• Conduct Strategic Research: Frame and lead complex research projects, including cross-functional and multi-market studies, as well as benchmark and barometer studies, ensuring high methodological quality.

• Activate Customer Insights: Structure compelling "research narratives" geared towards prioritization and decision-making, orchestrating tailored activation formats for operational teams and executive audiences to ensure insight adoption.

• Enhance Team Excellence: Develop team competencies through coaching, establishing standards, and fostering autonomy, while piloting the optimization of research tools, rituals, and processes (Research Ops) to improve execution quality and knowledge capitalization.

• Drive Research Impact: Anticipate evolving practices by pragmatically and responsibly integrating AI into research methodologies, and track the impact of research (adoption, value) to continuously improve its contribution to business goals.

• Foster Customer-Centric Culture: Champion the voice of the customer as a shared reflex within the organization by orchestrating direct and regular interactions that bring teams closer to the customer reality.

• Collaborate Cross-Functionally: Work closely with Product Managers, Designers, Business Analysts, and Technology leads to integrate user insights throughout the product lifecycle.

• Manage Research Operations: Oversee the operational aspects of research, including participant recruitment, tool management, and process standardization, ensuring efficiency and scalability.

📝 Enhancement Note: The responsibilities emphasize a strategic leadership role, moving beyond execution to defining the "why" and "how" of user research within Accor's digital transformation. The inclusion of "Research Ops" highlights a focus on systematizing and scaling research processes, a critical function in large, global organizations. The mention of AI integration points to a forward-thinking approach to research methodologies.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field is typically beneficial for UX research roles.

Experience:

• 10+ years of experience in user research for digital products or services, ideally with a strong focus on high-audience or international-scale products.

• Proven experience within mature and complex product ecosystems.

• Demonstrated leadership experience, whether through hierarchical management or team lead roles.

• Mastery of qualitative and quantitative user research methods, from framing and design to execution and reporting. Required Skills:

• Strategic Research Planning: Ability to define a research roadmap, prioritize initiatives, and align research efforts with business and product strategy.

• Complex Research Execution: Proficiency in designing and conducting in-depth qualitative (e.g., interviews, ethnography) and quantitative (e.g., surveys, analytics analysis, A/B testing) research.

• Insight Synthesis & Storytelling: Excellent ability to synthesize complex findings into clear, concise, and actionable insights, communicated effectively through compelling narratives.

• Cross-Functional Collaboration: Strong interpersonal skills to build alignment and influence stakeholders across Product, Design, Business, and Tech teams, even without direct hierarchical authority.

• Leadership & Coaching: Experience in leading research teams, mentoring junior researchers, and developing team competencies.

• Research Operations (Research Ops): Understanding and experience in optimizing research processes, tools, and workflows for efficiency and scalability.

• Business Acumen: A strong understanding of business objectives and how user research can drive commercial success and guest satisfaction.

• Agile & Product Environment Acumen: Comfort and experience working within Agile development frameworks and product-centric organizations.

• Professional English Fluency: Essential for communication within a multinational corporation.

Preferred Skills:

• Experience in the hospitality industry or with consumer-facing digital platforms at an international scale.

• Familiarity with integrating AI tools into research workflows.

• Experience in developing and managing research budgets and vendor relationships.

• Ability to conduct user research across diverse global markets.

📝 Enhancement Note: The emphasis on "10+ years of experience" and "leadership" positions this as a senior, strategic role. The requirement for "mastery of qualitative and quantitative methods" and "strategic planning" indicates a need for a researcher who can both dive deep into data and see the bigger picture. The explicit mention of "influencing without hierarchical authority" is crucial for success in a matrixed organization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Strategic Impact: Showcase 2-3 detailed case studies demonstrating how your research directly influenced product strategy, design decisions, or business outcomes in complex digital environments.

• Methodological Diversity: Provide examples of research projects that utilized a blend of qualitative and quantitative methods, illustrating your ability to choose the right approach for the problem.

• Leadership and Team Development: Include examples of how you have led research initiatives, mentored team members, or improved research processes (Research Ops).

• Insight Activation Examples: Demonstrate how you have translated research findings into actionable recommendations and successfully influenced cross-functional teams and leadership.

• Quantifiable Results: For each case study, clearly articulate the business impact, user adoption metrics, or improvements in key performance indicators (KPIs) that resulted from your research.

Process Documentation:

• Research Roadmap Examples: Present an example of a user research roadmap you have developed, outlining strategic priorities, timelines, and alignment with business goals.

• Process Optimization Initiatives: Detail instances where you have identified inefficiencies in research processes and implemented solutions to improve speed, quality, or scalability.

• Insight Sharing Frameworks: Showcase examples of frameworks or templates you use for synthesizing and disseminating research insights to various audiences (e.g., executive summaries, detailed reports, interactive workshops).

📝 Enhancement Note: For a Lead UX Researcher role, a portfolio should not just showcase research conducted but also the strategic thinking behind it and the impact it generated. Emphasis should be placed on leadership, process improvement, and the ability to translate research into actionable business value, particularly in a global, complex organization like Accor.

💵 Compensation & Benefits

Salary Range:

Based on the experience level (10+ years), the Lead UX Researcher role in Issy-les-Moulineaux, France, would typically fall within a competitive range for senior-level UX research positions in the tech and digital sector. A realistic estimate for a Lead UX Researcher in the Paris region with this level of experience, considering the responsibilities and company stature, would be between €70,000 and €100,000 per year gross. This estimate is based on industry benchmarks for senior UX roles in major European tech hubs and accounts for the seniority, strategic impact, and leadership expectations of this position.

Benefits:

• Hybrid Work Model: Up to 4 days of remote work per week, offering significant flexibility.

• Flexible Working Hours: Options to manage your work schedule to better balance personal and professional life.

• Professional Development: Access to continuous improvement initiatives, extensive training programs, dedicated talent management, certifications, and a dedicated learning platform.

• ALL - Heartist® Program: Preferential rates and flash offers for stays and experiences at Accor properties and partner establishments worldwide.

• Heartist® for Good Volunteering Program: One paid day off per year to engage with a chosen association.

• Work-Life Balance Initiatives: Dedicated time for in-depth work and personal development every Wednesday afternoon.

• Cultural & Sports Funding: Support from the CSE (Works Council) for cultural and sports activities.

• Sustainable Mobility Package: Encouragement and support for eco-friendly commuting.

• Public Transport Subsidy: Reimbursement for urban public transport passes between home and work, as per French law.

• Meal Vouchers: €11 gross value meal vouchers.

• Health Insurance: Mandatory health insurance (mutuelle) with Accor covering 50% of the cost, with no additional cost for dependents.

• Attractive Work Environment: Access to collaborative workspaces, on-site restaurants, recreational areas, and wellness/sports facilities (on-site or via Gymlib).

• International Exposure: Work in a multicultural and English-speaking environment.

Working Hours:

The role is designated as full-time, typically implying around 40 hours per week, with flexible working hours and the option for hybrid work up to 4 days a week. The specific schedule can be discussed and managed with the team and manager to ensure operational needs are met while accommodating employee preferences.

📝 Enhancement Note: The salary range is an estimation based on industry standards for a Lead UX Researcher in the Paris metropolitan area with over 10 years of experience. The benefits package is extensive, reflecting Accor's commitment to employee well-being, professional growth, and work-life balance, with particular emphasis on flexibility and perks relevant to the hospitality industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality Technology & Digital Transformation. Accor operates globally in the hospitality sector, and Accor Tech & Digital is its innovation and technology arm, focused on enhancing digital experiences for guests and hotel operations. This sector demands a strong focus on customer experience, operational efficiency, and digital innovation.

Company Size: Accor is a global leader in hospitality, employing approximately 300,000 talents worldwide. Accor Tech & Digital itself comprises over 5,000 talents, indicating a large, complex, and well-resourced technology organization. This size implies opportunities for impact at scale but also requires navigating established processes and large teams.

Founded: Accor was founded in 1963, giving it a long-standing history and deep expertise in the hospitality industry. This history provides a stable foundation for its digital transformation efforts, blending traditional hospitality values with cutting-edge technology.

Team Structure:

• The Voice of Customer team is part of the larger Brands, Customer Experience & Transformation directorate within Accor Tech & Digital.

• The UX Research team itself is a transverse group of 8 people, indicating a dedicated and focused unit within the broader CD&T department.

• The Lead UX Researcher reports directly to the Director of Voice of Customer, signifying a senior position with direct access to leadership.

• Close collaboration is expected with Product, Design, Business, and Tech leaders, highlighting a matrixed and cross-functional working environment. Methodology:

• Data-Driven Decision Making: The emphasis on "Voice of Customer" and "user insights" underscores a commitment to using data, particularly qualitative and quantitative user feedback, to guide product and business strategies.

• Agile & Product-Centric Development: The mention of working in an "Agile / Product environment" suggests a methodology focused on iterative development, continuous feedback loops, and close collaboration between research, product, and development teams.

• Customer Experience Focus: Accor's core business is hospitality, meaning the entire digital and tech organization is geared towards enhancing the guest journey and operational efficiency through technology.

• Research Operations (Research Ops): The role is responsible for optimizing research tools, rituals, and processes, indicating a structured approach to scaling and standardizing research practices.

Company Website: https://www.accor.com/ (Note: The provided URL was organization_url: null, so using the main company site)

📝 Enhancement Note: Accor's global scale and legacy in hospitality mean that digital transformation efforts are critical for maintaining market leadership and enhancing guest loyalty. The Tech & Digital division is central to this strategy, and the Voice of Customer team, led by a Lead UX Researcher, plays a pivotal role in ensuring all digital products and services are truly customer-centric. The "Heartist®" branding signifies a deep commitment to the human element within hospitality and technology.

📈 Career & Growth Analysis

Operations Career Level: This is a Lead-level position within UX Research, signifying a senior individual contributor role with significant leadership and strategic responsibilities. It's a role that requires not only deep expertise in research methodologies but also the ability to shape research strategy, mentor others, and drive organizational change. In operations terms, this means influencing critical decision-making processes that impact guest experience and digital product success.

Reporting Structure: You will report directly to the Director of Voice of Customer. This provides a direct line to senior leadership within the customer experience and digital transformation domain, offering visibility and influence. You will also work collaboratively with Product, Design, Business, and Tech leaders, indicating a highly integrated and cross-functional operational environment.

Operations Impact: The Lead UX Researcher's impact is significant, directly influencing the design and development of digital products and services used by millions of Accor guests worldwide. By embedding a deep understanding of user needs and behaviors, this role ensures that Accor's digital investments are user-centric, driving guest satisfaction, loyalty, and ultimately, revenue. The focus on "activating insights" ensures that research doesn't just inform but actively shapes strategic and operational decisions.

Growth Opportunities:

• Strategic Leadership Expansion: Potential to grow into a Director-level role within UX Research or a broader Customer Experience leadership position, overseeing larger teams and broader strategic initiatives.

• Specialization in AI & Emerging Tech: Opportunity to lead the integration of AI and other emerging technologies into research practices, becoming a subject matter expert in advanced research methodologies.

• Cross-Functional Leadership: Potential to move into product management, design leadership, or even broader digital transformation roles by leveraging deep customer understanding and strategic influence.

• Global Research Strategy Development: Opportunity to shape and scale research practices across Accor's diverse international markets, leading global research programs.

• Mentorship and Team Building: Develop leadership skills by growing and managing a high-performing UX research team, establishing best practices, and fostering a strong research culture.

📝 Enhancement Note: The role offers a clear path for career progression from a senior individual contributor to a leadership role with strategic oversight. The emphasis on influencing decision-making and driving customer-centricity aligns with high-impact roles in operations that directly contribute to business success and innovation. The opportunity to work with AI and in a global context provides significant avenues for skill development and career advancement.

🌐 Work Environment

Office Type: Accor Tech & Digital operates from modern offices designed to foster collaboration and innovation. The description mentions "collaborative workspaces," "restaurants, game areas, and wellness/sports spaces," suggesting a dynamic and amenity-rich office environment. The hybrid work model allows for a blend of in-office and remote work.

Office Location(s): The primary work location is Issy-les-Moulineaux, a well-established business hub just outside Paris, France, known for hosting major corporate offices. This location offers good connectivity and access to amenities. The company also offers flexible work options, including working from home and potentially other Accor locations or co-working spaces through partnerships like Worklib.

Workspace Context:

• Collaborative Hub: The office environment is designed to encourage interaction, brainstorming, and cross-functional team synergy, essential for a role that requires close collaboration with diverse departments.

• Technology-Enabled: As a tech and digital division, expect access to modern tools and technologies necessary for UX research, data analysis, and communication.

• Guest Experience Focus: The workspace indirectly reflects the company's core business, aiming to create environments that are conducive to innovation and the development of exceptional guest experiences.

• Hybrid Flexibility: The ability to work remotely up to 4 days a week means the workspace is adaptable to individual needs and preferences, supporting focused individual work as well as collaborative in-office activities.

Work Schedule:

The standard full-time work schedule is implied (approx. 40 hours/week), but the role offers significant flexibility with "flexible working hours" and the hybrid model. A specific commitment is made to dedicate Wednesday afternoons to "in-depth work and personal development," providing protected time for focused tasks or learning.

📝 Enhancement Note: The hybrid work arrangement and flexible hours are key features of the work environment, catering to modern professional expectations. The office in Issy-les-Moulineaux is a strategic choice, placing Accor Tech & Digital within a vibrant business ecosystem. The emphasis on collaborative spaces and amenities supports a productive and engaging work experience.

📄 Application & Portfolio Review Process

Interview Process:

1. Recruitment Team Introduction: An initial conversation with the recruitment team to understand the role's core aspects and ensure alignment, or to be directed to a more suitable position.

2. Managerial & Team Interviews: Subsequent interviews with hiring managers and team members to assess technical skills, leadership potential, and cultural fit. This stage will likely involve deep dives into your UX research experience and approach.

3. Case Study/Assessment (Potential): For some positions, candidates may be asked to complete a test or a case study. For this Lead role, expect a presentation of your portfolio and a discussion of how you would tackle specific research challenges. Personality and motivation questionnaires may also be part of this phase.

4. Final HR Interview: A discussion with the HR team focusing on Accor's group culture, work environment, training programs, career prospects, and benefits. This is also an opportunity for you to assess if Accor is the right fit for your career goals.

5. Personalized Feedback: A commitment to providing personalized feedback following the process.

Portfolio Review Tips:

• Strategic Narrative: Structure your portfolio around the impact of your research. For each case study, clearly articulate the problem, your strategic approach, the methods used, the insights generated, how you activated those insights, and the measurable business/user outcomes.

• Leadership & Process Focus: As a Lead role, highlight instances where you've led research initiatives, mentored junior researchers, or significantly improved research processes (Research Ops). Showcase your ability to define research roadmaps and drive strategic direction.

• Methodological Breadth & Depth: Demonstrate proficiency in both qualitative and quantitative methods. Explain why you chose specific methods for particular problems, showing your strategic thinking.

• Quantifiable Results: Wherever possible, quantify the impact of your work. Use metrics related to user adoption, satisfaction scores, conversion rates, efficiency gains, or cost savings.

• Tailor to Accor: Research Accor's brands, digital presence, and recent initiatives. Frame your portfolio examples to resonate with their business context and challenges, especially in hospitality and digital guest experiences.

• Presentation Skills: Be prepared to walk through your portfolio confidently, articulating your thought process and impact clearly and concisely. Practice your storytelling.

Challenge Preparation:

• If a case study or test is involved, expect it to focus on a real-world problem related to Accor's digital guest experience or operational challenges.

• Be ready to propose a research plan, outline key questions, suggest methodologies, and explain how you would activate the findings.

• Think about how you would balance competing priorities, manage stakeholders, and leverage available resources (including potential AI tools).

• Practice articulating your strategic thinking and problem-solving approach under time constraints.

📝 Enhancement Note: The interview process is structured to evaluate not only technical UX research skills but also leadership capabilities, strategic thinking, and cultural fit within Accor. The portfolio is critical, and candidates should focus on demonstrating strategic impact, leadership, and the ability to translate research into tangible business value, especially within the context of a global hospitality leader.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: While not explicitly named, expect proficiency with tools for user interviews, usability testing, surveys, and potentially diary studies. Examples include UserTesting.com, Lookback, Maze, Qualtrics,

SurveyMonkey.

• Analytics & Data Visualization: Tools for analyzing user behavior data and presenting findings. Likely includes:

  • Web/App Analytics: Google Analytics, Adobe Analytics.
  • BI/Dashboarding: Tableau, Power BI, Looker (or similar internal tools).

• Collaboration & Project Management: Tools to manage research projects and collaborate with cross-functional teams. Examples: Jira, Confluence, Asana, Trello, Miro for whiteboarding and ideation.

• AI/ML Tools (Emerging): The job description mentions integrating AI pragmatically. This could involve AI-powered research tools for synthesis, analysis, or even generative AI for persona creation or scenario building. Familiarity with the potential and responsible use of such tools is key.

Analytics & Reporting:

• Quantitative Data Analysis: Skills in analyzing survey data, A/B test results, and behavioral analytics to complement qualitative insights.

• Reporting & Presentation Tools: Proficiency in creating clear, impactful reports and presentations using tools like PowerPoint, Google Slides, or specialized visualization software.

CRM & Automation:

• While not direct CRM management, understanding how user insights feed into CRM strategies and customer segmentation is beneficial. Familiarity with customer data platforms (CDPs) or marketing automation concepts could be a plus.

• Integration Tools: Awareness of how research insights can be integrated into product development pipelines and CRM systems to ensure continuous customer feedback loops.

📝 Enhancement Note: The role requires a broad understanding of the UX research ecosystem, from qualitative and quantitative tools to data analysis and collaboration platforms. The mention of AI integration suggests an openness to innovative tools and methodologies. Proficiency in translating complex data into actionable insights for diverse stakeholders is paramount.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: This is paramount, as reflected in the team's name ("Voice of Customer") and the company's core business. Every decision, particularly in digital product development, should stem from a deep understanding of guest needs and behaviors.

• Impact-Oriented: A strong focus on driving tangible business outcomes and improving guest experiences. Research efforts are expected to lead to measurable improvements and strategic decision-making.

• Collaboration & Alignment: Working effectively across diverse teams (Product, Design, Tech, Business) to achieve common goals and ensure research insights are integrated seamlessly.

• Agility & Pragmatism: Comfort in fast-paced, evolving environments, with a practical approach to problem-solving and implementing solutions.

• Continuous Improvement: A commitment to refining research practices, adopting new methodologies, and learning from both successes and failures.

• Innovation: Encouraging new ideas and approaches, including the pragmatic and responsible integration of AI, to enhance research effectiveness and product development.

Collaboration Style:

• Cross-Functional Integration: The role thrives on close collaboration with product managers, designers, engineers, and business stakeholders. This involves actively participating in product development cycles and strategic planning meetings.

• Insight Activation: A key aspect of collaboration is ensuring that research findings are not just delivered but actively understood, adopted, and acted upon by various teams. This requires strong communication and facilitation skills.

• Feedback Exchange: A culture that encourages open feedback, both giving and receiving, to continuously improve research quality, methodologies, and team processes.

• Knowledge Sharing: Promoting a culture of sharing learnings, best practices, and research artifacts across the team and broader organization to build collective intelligence.

📝 Enhancement Note: The culture at Accor Tech & Digital, particularly within the Voice of Customer team, is deeply rooted in driving customer satisfaction through data-informed digital experiences. The emphasis on collaboration and impact suggests a dynamic environment where researchers are integral to strategic decision-making. The blend of hospitality values with tech innovation creates a unique operational culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large, Global Organization: Scaling research insights and processes across 110 countries and diverse customer segments presents complexity. Ensuring consistent quality and relevance across markets will be a key challenge.

• Integrating AI Responsibly: Pragmatically integrating AI into research workflows while ensuring ethical considerations, data privacy, and maintaining the human element of research will require careful navigation.

• Demonstrating ROI for Research: Continuously proving the value and impact of user research to executive stakeholders, especially in a business-driven environment, requires robust measurement and compelling storytelling.

• Balancing Strategic vs. Tactical Research: Effectively managing the roadmap to address both long-term strategic questions and immediate tactical product development needs.

• Cross-Cultural Research Nuances: Conducting and synthesizing research across diverse cultural contexts requires sensitivity and advanced methodological adaptation.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunity to explore and implement cutting-edge research techniques, including AI-assisted analysis and generative research.

• Leadership and Mentorship: Develop strong leadership skills by coaching a team of researchers and shaping the UX research function within a global enterprise.

• Industry Expertise: Deepen understanding of the hospitality industry and its unique digital challenges and opportunities.

• Strategic Influence: Gain experience in influencing high-level business and product strategy, contributing to the digital transformation of a major global brand.

• Research Ops Specialization: Opportunity to become a leader in Research Operations, building scalable and efficient research systems for a large organization.

📝 Enhancement Note: The challenges presented are typical for a senior role in a large, global organization, emphasizing the need for strong strategic thinking, adaptability, and leadership. The growth opportunities are substantial, offering pathways to senior leadership, specialization in emerging technologies, and significant strategic impact.

💡 Interview Preparation

Strategy Questions:

• "How would you define and prioritize user research initiatives for a global hospitality brand like Accor, considering diverse guest needs and business objectives?" (Prepare to discuss roadmap development, stakeholder alignment, and prioritization frameworks.)

• "Describe a time you influenced a major product or business decision through your research. What was your approach to communicating insights to executive stakeholders?" (Focus on strategic impact, storytelling, and influencing without authority.)

• "Imagine we are looking to integrate AI tools into our UX research process. What are the potential benefits, risks, and how would you propose we approach this pragmatically and responsibly?" (Showcase forward-thinking, ethical considerations, and practical implementation strategies.) Company & Culture Questions:

• "What excites you about Accor's mission, and how do you see UX research contributing to the future of hospitality?" (Demonstrate understanding of Accor's business and your passion for its domain.)

• "How do you foster a customer-centric culture within teams that may not be directly involved in customer interaction?" (Discuss methods for bringing the voice of the customer to product, tech, and business teams.)

• "How would you measure the impact and ROI of your UX research efforts within a large organization like Accor?" (Prepare to discuss KPIs, adoption metrics, and qualitative impact assessment.) Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your leadership philosophy and approach to UX research. Then, present 2-3 key case studies, focusing on strategic impact, problem-solving, and outcomes.

• Storytelling: Frame each case study as a narrative: the challenge, your strategic approach, the research process, the key insights, how you activated those insights, and the tangible results.

• Quantify Impact: Use data and metrics to support your claims of success.

• Highlight Leadership & Process: Explicitly discuss instances where you led teams, mentored others, or improved research operations.

• Engage and Discuss: Be prepared for in-depth questions about your methodologies, decision-making processes, and how you would apply your experience to Accor's context.

📝 Enhancement Note: Preparation should focus on demonstrating strategic leadership, a deep understanding of user research's business impact, and the ability to navigate complex organizational dynamics. Tailoring your examples to the hospitality industry and Accor's specific context will be crucial.

📌 Application Steps

To apply for this Lead UX Researcher position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Curate Your Portfolio: Select 2-3 of your most impactful UX research projects that showcase strategic leadership, complex problem-solving, and measurable business outcomes. Ensure these examples highlight your ability to influence decisions in a large, global organization.

• Tailor Your Resume: Update your resume to emphasize your 10+ years of experience, leadership accomplishments, expertise in both qualitative and quantitative research, and your experience in digital product environments. Use keywords from the job description naturally.

• Prepare Your Presentation: Rehearse presenting your portfolio, focusing on clear storytelling, strategic rationale, and quantifiable results. Be ready to discuss your approach to Research Ops and integrating AI.

• Research Accor: Familiarize yourself with Accor's brands, digital presence, and recent industry news. Understand their customer segments and key business objectives to better articulate how your skills align with their needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.