Korean Bilingual Sr. SAP CRM Developer – CRM / Web UI

📍 Job Overview

Job Title: Korean Bilingual Sr. SAP CRM Developer – CRM / Web UI

Company: BTI Solutions

Location: Plano, TX, United States

Job Type: Full time

Category: Revenue Operations / Sales Operations / IT Development

Date Posted: September 15, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on the development and maintenance of SAP CRM applications, requiring specialized skills in ABAP/4 and SAP Web UI.

• The position involves the full software development lifecycle, from requirements gathering and design to coding, testing, and documentation, emphasizing application operations and support.

• Crucially, this role requires bilingual proficiency in Korean and English, essential for effective communication and stakeholder management.

• The ideal candidate will possess strong programming skills and a solid background in application development, with experience in integrating SAP systems with external applications via OData and RESTful APIs.

📝 Enhancement Note: While the primary focus is on development, the inclusion of "application maintenance and support" and "operate and maintain SAP CRM-based applications" indicates a strong Revenue Operations or Sales Operations support component, where system uptime and continuous improvement are paramount for GTM efficiency. The need for specific SAP CRM and Web UI experience, beyond general ABAP, highlights a niche but critical area for businesses relying on SAP for their customer relationship management and sales processes.

📈 Primary Responsibilities

• Operate and maintain SAP CRM-based applications to ensure alignment with evolving business requirements and strategic objectives.

• Analyze existing SAP applications, identify areas for improvement, and design and develop new features and enhancements to optimize performance and user experience.

• Participate actively in the full software development lifecycle (SDLC), encompassing requirements gathering, collaborative brainstorming, detailed analysis, efficient coding, rigorous testing, and comprehensive documentation.

• Prepare and maintain high-quality software design and engineering documentation, ensuring clarity and accuracy for future reference and knowledge transfer.

• Develop and implement solutions using ABAP/4, focusing on SAP CRM and Web UI functionalities, to address specific business needs and challenges.

• Integrate SAP CRM with external applications through OData and RESTful APIs, facilitating seamless data flow and enhanced operational capabilities.

• Troubleshoot and resolve issues within SAP CRM applications, providing timely and effective application maintenance and support.

• Collaborate with cross-functional teams, including business stakeholders and other IT professionals, to gather requirements and deliver integrated solutions.

• Leverage Oracle database expertise for data management and application performance tuning within the SAP CRM environment.

📝 Enhancement Note: The responsibilities clearly outline a blend of development and operational support within the SAP CRM ecosystem. For a candidate targeting Revenue Operations or Sales Operations roles, demonstrating experience in "operating and maintaining applications," "designing and developing new features and enhancements," and "participating in the full software development lifecycle" are key indicators of how this role contributes to GTM efficiency and revenue enablement through robust system management.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is typically expected for a Senior Developer role.

Experience: Minimum of five (5) years of progressive experience in developing and maintaining information systems, with a strong emphasis on SAP CRM, ABAP/4, and SAP Web UI development.

Required Skills:

• More than five (5) years of hands-on experience in developing or maintaining information systems using SAP CRM, ABAP/4, and SAP Web UI.

• Strong programming skills and a solid application development and operations background.

• In-depth knowledge of SAP Web UI development frameworks and ABAP/4 programming.

• Expertise in SAP RFC (Remote Function Call) functions for system integrations.

• Proven experience with SAP OData and RESTful API integration with external applications.

• Proficiency in working with Oracle databases for data management and application support.

• Bilingual proficiency in English and Korean (both verbal and written).

• Excellent verbal and written communication skills, with the ability to produce clear and concise technical documentation.

• Demonstrated ability to manage, coordinate, and prioritize multiple tasks effectively, delivering high-quality work under tight deadlines.

• Self-motivated and goal-oriented, with a strong ability to work independently and collaboratively as part of a team.

• Aptitude for quick learning and effective performance in a fast-paced, dynamic environment. Preferred Skills:

• Experience with modern web development technologies, including Java, .NET, and JavaScript.

• Strong communication and interpersonal skills, particularly when interacting with multiple stakeholders across different departments.

• Familiarity with Jenkins for implementing continuous integration and continuous delivery (CI/CD) pipelines.

• Experience with SAP CRM configuration and customization beyond core development.

• Knowledge of ITIL or other service management frameworks for application support and operations.

📝 Enhancement Note: The emphasis on "application development and operations background" and the requirement for specific SAP CRM and Web UI experience over general ABAP strongly suggest this role is critical for maintaining the operational integrity of the sales and customer management systems. This is a key area for Revenue and Sales Operations professionals who rely on stable, efficient systems to drive GTM strategies. The bilingual requirement is a significant differentiator, pointing to potential international market support or a diverse customer base.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of successfully developed and maintained SAP CRM modules or significant enhancements, showcasing proficiency in ABAP/4 and Web UI.

• Case studies detailing the integration of SAP CRM with external systems using OData or RESTful APIs, highlighting the complexity and business impact of the integration.

• Examples of technical documentation created, such as design specifications, functional specifications, or user guides for SAP CRM applications.

• Evidence of problem-solving skills through examples of application maintenance and support scenarios, illustrating how issues were diagnosed and resolved.

• Projects that showcase experience with Oracle databases, including schema design, performance tuning, or data migration within a SAP context. Process Documentation:

• Detailed documentation of the software development lifecycle (SDLC) processes followed for SAP CRM projects, including requirements gathering, design, coding, testing, and deployment phases.

• Workflows demonstrating the process for application maintenance and support, including incident management, problem resolution, and change request procedures within the SAP CRM environment.

• Documentation outlining the methodology for API integration, detailing the steps involved in designing, developing, testing, and deploying OData or RESTful services for SAP CRM.

• Examples of process optimization initiatives within SAP CRM, illustrating how existing workflows were analyzed and improved for efficiency and effectiveness.

📝 Enhancement Note: For a role with a strong development and operations component, a portfolio should clearly articulate the candidate's ability to not only build but also sustain and enhance complex enterprise systems. Highlighting experience with the full SDLC, API integrations, and application support processes is crucial for demonstrating value to GTM operations. The inclusion of Oracle database work in the portfolio would be a strong plus, indicating broader system management capabilities.

💵 Compensation & Benefits

Salary Range: $87,500 to $129,500 per year. This range is competitive for a Senior SAP CRM Developer role in the Plano, TX area, considering the required specialized skills, bilingual proficiency, and the responsibilities involved.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Standard health coverage options for employees and potentially dependents.

• 401(k) Retirement Plan: A retirement savings plan with potential employer matching contributions.

• Paid Sick Leave: Time off for illness, ensuring employee well-being.

• Life Insurance: Coverage to provide financial support for beneficiaries in case of an employee's death.

• Accidental Death & Dismemberment (AD&D) Insurance: Additional coverage in case of death or severe injury due to an accident.

• Long-Term Disability (LTD) Insurance: Income replacement for employees unable to work due to a long-term illness or injury.

• Optional Voluntary Life/AD&D Coverage: Employees can opt to purchase additional coverage beyond the company-provided amount.

Working Hours: The standard working hours are likely 40 hours per week, typical for a full-time role. Flexibility may be available depending on project demands and team coordination, especially given the need for application maintenance and support.

📝 Enhancement Note: The salary range provided is a strong indicator of the market value for a specialized technical role like this. For operations professionals, understanding how system developers are compensated provides insight into the investment companies make in their core GTM technology infrastructure. The benefits package is robust, covering essential health, retirement, and income protection needs, which are important considerations for long-term career planning.

🎯 Team & Company Context

🏢 Company Culture

Industry: BTI Solutions operates within the Technology and Software sector, likely providing IT services, consulting, or custom software development. This industry context suggests a fast-paced environment driven by innovation and client demands.

Company Size: Given the presence of a Workday job portal and the structure of the benefits, BTI Solutions is likely a mid-sized to large enterprise, indicating established processes and a structured corporate environment.

Founded: The founding date is not provided, but the company's mention of being an equal opportunity employer and complying with various employment laws suggests a mature organization with established HR practices.

Team Structure:

• The role of a Senior SAP CRM Developer typically sits within an IT department, possibly a dedicated SAP Competency Center or an Application Development team.

• This developer would likely report to an IT Manager or a Head of Application Development, with potential dotted-line reporting to business unit leads (e.g., Sales Operations, GTM Operations) who utilize the SAP CRM system.

• Collaboration is expected with other SAP developers, functional consultants, business analysts, system administrators, and potentially external consultants or vendors. Methodology:

• Development and maintenance activities for SAP CRM applications would follow structured methodologies, likely Agile or Waterfall, depending on the project and company standards.

• Emphasis will be placed on rigorous testing, code reviews, and adherence to coding standards to ensure application stability and scalability.

• Process optimization will be a key aspect, requiring analysis of existing workflows and the implementation of efficient solutions using SAP technologies.

• Data-driven decision-making will be crucial, with developers needing to understand the impact of their work on business metrics and user experience.

Company Website: https://btisolutions.com/ (Derived from domain_derived)

📝 Enhancement Note: For operations professionals, understanding the company's industry and size helps gauge the complexity and scale of the systems they might interact with or support. A mid-to-large enterprise in the tech sector often means sophisticated GTM operations, robust CRM systems, and a focus on data integrity and process efficiency, all areas of interest for Revenue and Sales Operations.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a "Senior Developer," indicating a mid-to-senior level position. It requires significant technical expertise, independent problem-solving, and the ability to mentor junior team members. In a GTM operations context, this role is critical for maintaining and enhancing the technology stack that directly supports sales and customer engagement processes.

Reporting Structure: The Senior SAP CRM Developer will likely report to an IT Development Manager or a similar leadership role within the IT department. They may also collaborate closely with GTM leaders or Sales Operations managers who are primary stakeholders for the SAP CRM system, providing them with insights and system improvements.

Operations Impact: The impact of this role on GTM operations is substantial. By ensuring the SAP CRM system is robust, efficient, and up-to-date, this developer directly contributes to:

• Streamlined sales processes and improved sales productivity.

• Enhanced customer data management and accessibility for sales and marketing teams.

• Improved accuracy and reliability of sales forecasting and reporting.

• Seamless integration with other GTM tools, leading to better end-to-end process visibility.

• Faster deployment of new sales strategies or campaigns through system enhancements. Growth Opportunities:

• Technical Specialization: Deepen expertise in SAP CRM, Web UI, ABAP/4, and related SAP modules, potentially becoming a subject matter expert.

• Leadership Development: Transition into a Team Lead or SAP Development Manager role, overseeing development projects and mentoring junior developers.

• Cross-Functional Roles: Move into roles within Sales Operations, Revenue Operations, or Business Systems Analysis, leveraging deep system knowledge to drive GTM strategy and process improvements.

• Broader SAP Ecosystem: Expand knowledge to other SAP modules (e.g., SD, FI/CO) or SAP cloud solutions.

• CI/CD and DevOps: Develop expertise in modern development practices like Jenkins, CI/CD, and DevOps, enhancing efficiency and agility.

📝 Enhancement Note: For operations professionals, this analysis highlights how technical roles like SAP CRM Developer are foundational to successful GTM operations. The growth paths indicate opportunities to move into more strategic operations roles by leveraging deep system understanding, a valuable trajectory for many operations-focused individuals.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a traditional office-based work environment. This suggests opportunities for in-person collaboration, team building, and direct mentorship.

Office Location(s): Plano, TX, United States. Plano is a significant business hub in the Dallas-Fort Worth metroplex, offering a dynamic professional environment and access to a large talent pool.

Workspace Context:

• The workspace is likely to be a standard corporate office setting, providing access to necessary IT infrastructure, development tools, and collaborative spaces.

• Employees will have access to development environments, testing systems, and potentially specialized SAP hardware or software.

• Opportunities for direct interaction with colleagues, including other developers, IT support staff, and potentially business stakeholders, fostering a collaborative atmosphere.

• The environment is expected to be professional and focused, with a strong emphasis on project delivery and technical excellence.

Work Schedule: The role is full-time, typically implying a 40-hour work week. While on-site, there might be some flexibility in daily hours, but the core requirement is consistent presence for team collaboration and project continuity. Weekend or after-hours work may be occasionally required for critical system maintenance or urgent issue resolution.

📝 Enhancement Note: For operations candidates, an on-site environment can be beneficial for building strong relationships with IT and development teams, which is crucial for effective GTM operations where seamless system support and development are key. The Plano location suggests a thriving business community with potential for networking and career advancement within the broader DFW tech landscape.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the resume and application, focusing on specific SAP CRM, ABAP/4, and Web UI experience, as well as bilingual Korean/English proficiency.

• Technical Interview(s): In-depth technical discussions covering SAP CRM architecture, ABAP/4 programming concepts, Web UI development techniques, OData/RESTful API integration, and Oracle database knowledge. Candidates may be asked to solve coding challenges or discuss past projects in detail.

• Behavioral Interview: Assessment of soft skills, problem-solving approach, teamwork, communication abilities, and cultural fit. Questions will likely focus on how the candidate handles deadlines, manages multiple tasks, and collaborates with stakeholders.

• Bilingual Assessment: A specific evaluation of Korean and English language proficiency, likely involving conversation and technical discussions in both languages.

• Final Interview: Potentially with a hiring manager or senior leadership to discuss the role's strategic importance, career growth, and finalize any offer details.

Portfolio Review Tips:

• Highlight SAP CRM & Web UI Expertise: Showcase specific projects where you developed or significantly enhanced SAP CRM functionalities using ABAP/4 and Web UI. Detail the business problem addressed and the technical solution implemented.

• Demonstrate Integration Skills: Include examples of OData or RESTful API integrations, explaining the architecture, data flow, and the benefits achieved for the business.

• Showcase SDLC Experience: Present a project that clearly illustrates your involvement across the entire software development lifecycle, from initial requirements to deployment and maintenance.

• Document Your Contributions: For team projects, clearly delineate your specific role and contributions. Quantify achievements whenever possible (e.g., "reduced processing time by X%," "improved data accuracy by Y%").

• Prepare for Technical Deep Dives: Be ready to explain the technical intricacies of your portfolio projects, including design choices, challenges faced, and solutions implemented.

• Translate Technical to Business Value: For each portfolio item, articulate how your technical contributions directly benefited the business, especially in terms of sales efficiency, customer experience, or operational cost reduction.

Challenge Preparation:

• ABAP/4 Coding Exercises: Practice coding scenarios common in SAP CRM development, focusing on efficiency, error handling, and adherence to best practices.

• Web UI Component Development: Be prepared to discuss or sketch out the development of specific Web UI components or scenarios.

• API Design & Integration Scenarios: Review common patterns for OData and RESTful API design and integration, and be ready to discuss how you would approach specific integration challenges.

• Problem-Solving Scenarios: Prepare for questions that involve diagnosing and resolving complex technical issues within SAP CRM, demonstrating a logical and systematic approach.

• Bilingual Communication Practice: Practice discussing technical concepts and project details fluently in both Korean and English.

📝 Enhancement Note: The interview process and portfolio review for this role are highly technical. Operations professionals looking to transition into or collaborate closely with development teams should pay close attention to the emphasis on specific SAP technologies and integration skills. Demonstrating an understanding of how these technical contributions directly impact GTM operations will be key.

🛠 Tools & Technology Stack

Primary Tools:

• SAP CRM: The core platform for customer relationship management, sales, and service functions. Proficiency in its modules and functionalities is essential.

• ABAP/4: The primary programming language for developing custom applications and extensions within the SAP ecosystem.

• SAP Web UI: The framework for building user interfaces within SAP CRM, requiring specialized development skills.

• Oracle Databases: Experience with Oracle for data storage, management, and performance optimization is required.

Analytics & Reporting:

• While not explicitly mentioned for this developer role, SAP CRM itself has reporting capabilities. The developer may contribute to building custom reports or integrating with SAP BW/BI or other data warehousing solutions for advanced analytics.

• Expertise in SQL for querying Oracle databases would be beneficial for data analysis and troubleshooting. CRM & Automation:

• SAP RFC (Remote Function Call): Crucial for enabling communication between different SAP systems or with external applications.

• OData & RESTful APIs: Essential for modern integration scenarios, allowing SAP CRM to communicate with web services and other platforms.

• Jenkins: Preferred for Continuous Integration and Continuous Delivery (CI/CD) pipelines, streamlining the development and deployment process.

• Web Development Technologies (Java, .NET, JavaScript): Preferred skills that can be leveraged for front-end development or integration middleware.

📝 Enhancement Note: For Revenue and Sales Operations professionals, understanding the technology stack of the systems that power GTM is vital. This list highlights the critical importance of SAP CRM and its associated development tools. The mention of Jenkins and API integration points to modern development practices that aim to increase efficiency and agility in system management, directly benefiting operations.

👥 Team Culture & Values

Operations Values:

• Technical Excellence: A commitment to high-quality code, robust solutions, and best practices in SAP development and maintenance.

• Efficiency & Optimization: A drive to improve system performance, streamline workflows, and reduce operational overhead through effective development.

• Collaboration & Communication: A strong emphasis on working effectively with team members, stakeholders, and business users, particularly across language barriers.

• Problem-Solving: A proactive and analytical approach to identifying and resolving technical challenges within the SAP CRM environment.

• Continuous Learning: An embrace of new technologies and methodologies (like CI/CD) to stay current and enhance development capabilities.

Collaboration Style:

• The team likely fosters a collaborative environment where developers work closely together on projects, share knowledge, and provide peer support.

• Cross-functional collaboration with business units (Sales, Service, GTM Operations) is essential for understanding requirements and ensuring solutions meet business needs.

• Given the bilingual requirement, an inclusive approach that respects and leverages diverse communication styles and cultural perspectives will be valued.

• Regular team meetings, code reviews, and joint problem-solving sessions are probable elements of the team's collaboration style.

📝 Enhancement Note: A culture valuing technical excellence and efficiency directly aligns with the goals of Revenue and Sales Operations. Understanding how the development team operates and what values they uphold is crucial for fostering effective partnerships between IT/Development and Operations functions. The emphasis on collaboration, especially across language barriers, is a key indicator of how the company manages its diverse workforce and client base.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of SAP CRM: Navigating the intricate architecture and functionalities of SAP CRM can be challenging, requiring deep specialization.

• Integration with Legacy/External Systems: Ensuring seamless and reliable data flow between SAP CRM and other systems, especially older or non-SAP platforms, can be complex.

• Balancing Development and Support: Effectively managing both new development initiatives and ongoing application maintenance/support demands to meet business needs without compromising quality.

• Bilingual Communication Nuances: Bridging potential communication gaps and ensuring clarity in technical discussions between English and Korean speakers.

• Keeping Pace with SAP Updates: Adapting to new SAP releases, patches, and feature enhancements while maintaining stability of existing custom developments.

Learning & Development Opportunities:

• Advanced SAP Certifications: Pursuing certifications in SAP CRM, ABAP, or related modules to deepen expertise and validate skills.

• CI/CD and DevOps Practices: Gaining hands-on experience with Jenkins and modern development pipelines to improve deployment efficiency and reliability.

• Exposure to Other SAP Modules: Opportunities to learn about and potentially develop for other SAP modules that integrate with CRM, such as Sales and Distribution (SD) or Finance (FI/CO).

• Mentorship: Learning from senior developers and potentially mentoring junior team members, developing leadership and coaching skills.

• Cross-Functional Projects: Participating in projects that involve closer collaboration with GTM operations or business analysis teams to gain a broader understanding of business processes.

📝 Enhancement Note: For operations professionals, recognizing the challenges and growth opportunities in development roles provides valuable context. Understanding the complexities of the systems they rely on, and the pathways for technical professionals to grow, can inform strategic planning and collaboration between operations and IT departments.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex SAP CRM module you developed or significantly enhanced. What was the business problem, your approach, and the outcome?" (Focus on ABAP/4, Web UI, SDLC, and business impact).

• "How would you approach integrating SAP CRM with a new external e-commerce platform using OData or RESTful APIs? What are the key considerations?" (Assess API integration knowledge, design thinking, and technical planning).

• "Walk us through your process for diagnosing and resolving a critical SAP CRM application issue reported by the sales team." (Evaluate troubleshooting methodology, communication, and prioritization skills).

• "How do you ensure the quality and maintainability of your ABAP code and Web UI components?" (Focus on coding standards, testing, and documentation practices).

• "Describe a situation where you had to communicate a complex technical issue to non-technical stakeholders. How did you ensure they understood?" (Assess communication skills and ability to translate technical information).

• "How do you manage your workload when facing multiple urgent requests from different departments?" (Evaluate time management, prioritization, and stakeholder negotiation skills). Company & Culture Questions:

• "What interests you about BTI Solutions and this specific role?" (Show research into the company, its industry, and how your skills align).

• "How do you approach working in a bilingual and multicultural environment?" (Highlight your experience or comfort with diverse teams and communication styles).

• "Describe your ideal team environment. How do you contribute to a positive team culture?" (Demonstrate an understanding of collaboration and teamwork).

• "How do you stay updated with the latest SAP technologies and development best practices?" (Show commitment to continuous learning). Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project type (e.g., CRM Enhancement, API Integration, Application Support). For each project, clearly state the objective, your role, the technologies used, the challenges, your solution, and the quantifiable business impact.

• Visuals: Use diagrams, screenshots, or flowcharts to illustrate complex processes or system architectures where appropriate.

• Storytelling: Frame your projects as stories. Start with the business challenge, describe your journey in solving it, and conclude with the successful outcome and lessons learned.

• Quantify Impact: Whenever possible, use metrics to demonstrate the value of your work (e.g., % improvement in efficiency, reduction in errors, faster processing times).

• Technical Depth: Be prepared to dive deep into the technical aspects of your projects when asked, explaining your design choices and coding approaches.

• Bilingual Examples: If possible, showcase documentation or examples of work done in Korean, or be prepared to discuss projects that involved Korean stakeholders.

Challenge Preparation:

• Live Coding: Practice writing ABAP/4 code snippets for common scenarios, focusing on syntax, logic, and efficiency.

• System Design: Be ready to discuss how you would design certain SAP CRM components or integration flows.

• Troubleshooting Scenarios: Prepare to walk through how you would debug a given SAP CRM issue, explaining your diagnostic steps.

• Language Fluency: Practice articulating technical concepts and responses clearly and concisely in both Korean and English.

📝 Enhancement Note: For operations professionals, understanding the interview process for development roles provides insight into how technical talent is assessed. The emphasis on specific SAP skills, integration capabilities, and bilingual proficiency highlights the critical nature of this role in supporting GTM functions. Preparing to articulate the business value of technical work is essential for any role that interfaces with operations.

📌 Application Steps

To apply for this operations-adjacent technical position:

• Submit your application through the provided Workday link: https://btisolutions.wd12.myworkdayjobs.com/External/job/Plano-TX/Korean-Bilingual-Sr-SAP-CRM-Developer---CRM---Web-UI_JR102049

• Tailor Your Resume: Customize your resume to prominently feature your SAP CRM, ABAP/4, and SAP Web UI experience. Use keywords from the job description, and highlight any projects involving OData, RESTful APIs, and Oracle databases. Ensure your bilingual Korean/English proficiency is clearly stated.

• Prepare Your Portfolio: Curate a selection of your most relevant SAP CRM projects that demonstrate your development, integration, and problem-solving skills. Be ready to present case studies highlighting business impact and technical details.

• Practice Technical & Behavioral Questions: Review common SAP development interview questions and prepare to discuss your experience with specific technologies and your approach to problem-solving, teamwork, and communication. Practice articulating your responses in both English and Korean.

• Research BTI Solutions: Understand the company's mission, values, and services. Familiarize yourself with their industry presence and how their IT solutions, particularly SAP CRM, might support their clients' GTM strategies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.