Werkstudent:in / Praktikant:in (m/w/d) – UX/UI Design / Service Design

📍 Job Overview

Job Title: Werkstudent:in / Praktikant:in (m/w/d) – UX/UI Design / Service Design

Company: Etribes Connect GmbH

Location: Hamburg, Germany / Berlin, Germany

Job Type: Full-time or Part-time, Intern

Category: UX/UI Design / Service Design Operations

Date Posted: 2025-08-18

Experience Level: 0-2 Years

Remote Status: Hybrid

🚀 Role Summary

• This role is designed for aspiring designers to gain practical experience in user-centric design methodologies within a dynamic digital consulting environment.

• Focus on supporting the entire design process from initial research and ideation through to prototyping and user testing.

• Opportunity to contribute to the development of innovative services, products, and user experiences for leading German companies.

• Emphasis on collaborative learning and applying design thinking principles in real-world project scenarios.

📝 Enhancement Note: While the title mentions "Werkstudent:in / Praktikant:in" and the employment type includes "INTERN" and "FULL_OR_PART_TIME", the core responsibilities and experience level suggest a focus on part-time or internship roles, likely around 20 hours per week, with potential for longer engagements if a Werkstudent role is selected. The hybrid nature implies a requirement for in-office presence, likely 2 days per week, for team collaboration and client interaction.

📈 Primary Responsibilities

• Support qualitative and quantitative user research initiatives, including conducting interviews, performing service safaris, designing surveys, and executing A/B tests, while meticulously documenting insights.

• Actively participate in brainstorming sessions and ideation workshops to generate innovative solutions that align user needs with business objectives.

• Contribute to the creation and iterative testing of prototypes, working closely with senior designers to refine user flows and interface elements.

• Assist in the conceptualization and development of user experiences, services, and products that deliver tangible value to end-users.

• Provide support in preparing and potentially co-facilitating workshops, and manage smaller task packages within client projects.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on practical application of design principles. Candidates are expected to actively contribute to research, ideation, and prototyping, rather than purely administrative tasks. The "Aufgaben im Detail" section clearly outlines these core duties.

🎓 Skills & Qualifications

Education: Currently enrolled as a student in UX/UI Design, Service Design, Interaction Design, Communication Design, or a closely related field. Alternatively, candidates in a gap year or recent graduates are also encouraged to apply.

Experience: Prior exposure to UX or Service Design through academic projects, internships, or previous work experiences is advantageous, though not strictly required.

Required Skills:

• Demonstrated interest in User Research methodologies and their application in design.

• Proficiency in Prototyping tools and techniques for creating interactive design mockups.

• Foundational understanding of Service Design principles and their implementation.

• Basic knowledge of UX Design best practices and user-centered design approaches.

• Strong communication skills in both German and English, enabling effective interaction with internal teams and clients.

• Excellent Teamwork capabilities, fostering collaboration and knowledge sharing within project teams.

• Empathy and a genuine interest in understanding user behavior and motivations.

• Curiosity and a proactive approach to learning new design tools, techniques, and industry trends.

• Initiative and a willingness to take ownership of tasks and drive them to completion.

• Openness to receiving and providing constructive Feedback for continuous improvement.

Preferred Skills:

• Foundational knowledge in UI Design principles and visual aesthetics.

• Familiarity with Business Design concepts and their integration with user experience.

• Experience with survey design and analysis tools.

• Basic understanding of A/B testing frameworks.

📝 Enhancement Note: The "Das bringst du mit" section emphasizes that while prior professional experience is a plus, a strong academic foundation, genuine interest, and key personality traits like curiosity and empathy are highly valued. This suggests a role where learning and development are central.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of academic or personal projects demonstrating user research methodologies, including user interviews, persona development, or journey mapping.

• Examples of prototyping work, illustrating the process of iterating on design concepts and user flows.

• Projects that highlight the application of Service Design principles, potentially including service blueprints or stakeholder mapping.

• Demonstrations of UI design skills, presenting wireframes, mockups, or visual design elements.

Process Documentation:

• Examples of how user insights were translated into actionable design decisions.

• Documentation of prototype testing phases, including user feedback and design iterations.

• Any process documentation related to workshop preparation or project task management.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested in the provided text, the responsibilities heavily imply that candidates should be prepared to demonstrate their design process and skills through project examples. This is a standard expectation for design roles, especially at the intern/student level.

💵 Compensation & Benefits

Salary Range: As this is a student/intern position, compensation is likely to be a fixed hourly rate or a monthly stipend. European internship standards and the cost of living in Hamburg and Berlin suggest a range of €12-€18 per hour, or a monthly stipend of €800-€1200 for a part-time role (approx. 20 hours/week).

Benefits:

• Work-Life Harmony: Flexible working hours and environment.

• Knowledge is King: Regular participation in workshops, training sessions, and a monthly "E-Day" for focused learning.

• Social Benefits: Subsidized public transport ticket (DeutschlandTicket) and Urban Sports Club membership.

• Company Perks: Company pension scheme, regular team events, and other social benefits.

• Pet-Friendly Office: Dogs are welcome in the offices.

Working Hours: The role is advertised as "Werkstudent:in / Praktikant:in", indicating flexibility, likely around 20 hours per week, accommodating academic schedules.

📝 Enhancement Note: The "Das bringen wir mit" section explicitly details the benefits. The "Werkstudent:in" title in Germany typically implies a part-time commitment of up to 20 hours per week during the semester, with the possibility of increasing hours during breaks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Consulting / Innovation / Design Thinking. Etribes Connect GmbH operates at the intersection of digital transformation, innovation consulting, and user experience design, working with prominent German companies.

Company Size: The provided data does not specify company size, but the mention of "Digital-Größen Deutschlands" and "ambitioniert getriebenes Umfeld" suggests a growing, dynamic, and potentially medium-sized firm with a strong focus on quality and client impact.

Founded: The founding date of Etribes Connect GmbH is not provided in the input data.

Team Structure:

• The role involves working within a collaborative design team composed of experienced digital consultants and designers.

• Reporting structure is likely to a senior designer or a project lead who oversees design initiatives.

Methodology:

• Emphasis on user-centric design, design thinking, and agile project management principles.

• Data-driven decision-making, leveraging user research and analytics to inform design strategies.

• Iterative design processes, involving continuous prototyping, testing, and refinement.

• Collaborative problem-solving and knowledge sharing within the team and across projects.

Company Website: https://etribes-connect.jobs.personio.de/job/2293131 (This is the job posting URL, the primary company website is likely etribes.com or similar, but not explicitly provided).

📝 Enhancement Note: The description "gemeinsam mit den Digital-Größen Deutschlands" and "ambitioniert getriebenes Umfeld" suggests a culture that values high performance, continuous learning, and impactful work within the digital innovation space. The team is described as "unkomplizierten und kooperativen".

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level position, suitable for students or recent graduates looking to build a foundation in UX/UI and Service Design. It's a stepping stone into the digital consulting and design industry.

Reporting Structure: You will likely report to a Senior UX/Service Designer or a Project Manager who will provide guidance, mentorship, and project oversight. This structure facilitates learning and skill development.

Operations Impact: As an intern or Werkstudent, your impact will be on specific project deliverables, contributing to the quality of user research, the effectiveness of prototypes, and the overall user experience of client solutions. Your work directly supports the team's ability to deliver innovative and user-centered designs.

Growth Opportunities:

• Skill Development: Gain hands-on experience in industry-standard design tools (e.g., Figma, Sketch), research methodologies, and design thinking frameworks.

• Industry Exposure: Learn from experienced professionals and gain insights into the digital consulting landscape and current industry trends.

• Networking: Build professional relationships within Etribes and with clients, potentially leading to future career opportunities.

• Career Path: Successful interns may be considered for full-time junior designer roles or extended Werkstudent positions, offering a clear path for career progression within the company.

📝 Enhancement Note: The role is positioned as a learning opportunity ("Lust haben, ihre Leidenschaft für nutzerzentriertes Design... praktisch zu entdecken und einzubringen"). The emphasis on "starkes Wachstum und ein ambitioniert getriebenes Umfeld" indicates a company where individuals can grow alongside the business.

🌐 Work Environment

Office Type: The company offers a hybrid work model, allowing employees to work from their offices in Hamburg or Berlin. This suggests modern, collaborative office spaces designed to facilitate teamwork and client meetings.

Office Location(s):

• Hamburg: Rödingsmarkt 20, 20459 Hamburg

Workspace Context:

• The work environment is described as "unkomplizierten und kooperativen," fostering open communication and mutual support.

• Access to experienced consultants provides opportunities for continuous learning and mentorship.

• The company encourages bringing "frische Ideen" and values "gemeinsames Lernen," indicating a culture that supports initiative and collaboration.

• The presence of dogs in the office contributes to a more relaxed and friendly atmosphere.

Work Schedule: The role is flexible, likely accommodating university schedules, with an expectation of approximately 20 hours per week. This allows for balancing academic responsibilities with practical work experience.

📝 Enhancement Note: The hybrid nature implies a structured approach to in-office presence, likely to maximize collaborative opportunities and team cohesion, while still offering flexibility. The "Work-Life Harmonie" benefit directly addresses the importance of balancing professional and personal life.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and application materials to assess fit with the role requirements.

• First Interview: Likely a video call or in-person meeting with a recruiter or hiring manager to discuss motivations, background, and cultural fit. Expect questions about your interest in UX/Service Design and Etribes.

• Practical Task/Portfolio Review: You may be asked to complete a small design exercise or present a portfolio showcasing relevant academic or personal projects. This is crucial for demonstrating your practical skills and design thinking process.

• Final Interview: Potentially with a senior team member or partner to discuss career aspirations, deeper project insights, and assess overall suitability for the team and company culture.

Portfolio Review Tips:

• Curate Wisely: Select 2-3 of your strongest projects that best demonstrate your skills in UX research, ideation, prototyping, and user testing.

• Tell a Story: For each project, clearly articulate the problem you were solving, your role, the process you followed (research, ideation, prototyping, testing), the tools you used, and the outcome or learnings.

• Highlight Process: Emphasize your design thinking methodology, how you incorporated user feedback, and how you iterated on your designs.

• Showcase Skills: Ensure your portfolio includes examples of user research documentation, wireframes, interactive prototypes, and any relevant UI design elements.

• Be Prepared: Know your projects inside out and be ready to discuss them in detail, including challenges faced and how you overcame them.

Challenge Preparation:

• Research Etribes: Understand their client base, project types, and design philosophy.

• Brush up on Fundamentals: Review core UX/UI and Service Design principles, common design tools (e.g., Figma, Sketch), and research methodologies.

• Practice Design Thinking: Be ready to discuss how you would approach a typical design challenge from problem definition to solution proposal.

• Articulate Your "Why": Be clear about why you are interested in this specific role, Etribes, and the field of UX/Service Design.

📝 Enhancement Note: The "Das brauchen wir von dir" section strongly implies a focus on personality traits like initiative, self-reflection, and teamwork, which will likely be assessed during interviews. Candidates should be prepared to provide examples from their experience that demonstrate these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Proficiency in tools such as Figma, Sketch, Adobe XD, or similar for creating wireframes, mockups, and interactive prototypes.

• User Research: Familiarity with tools for user interviews, surveys (e.g., SurveyMonkey, Typeform), and potentially usability testing platforms.

• Collaboration: Experience with collaboration tools like Miro, Mural, or similar for workshops and brainstorming sessions.

Analytics & Reporting:

CRM & Automation:

• While not a core focus for this design role, an understanding of how design impacts CRM systems or marketing automation workflows could be beneficial in a broader GTM context, though not explicitly required here.

📝 Enhancement Note: While specific tools are not listed in the input, the nature of UX/UI and Service Design work necessitates proficiency in industry-standard design and prototyping software. Candidates are expected to be eager to learn and adapt to specific toolsets used by the company and its clients.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and addressing user needs as the primary driver for all design decisions.

• Collaboration: Valuing teamwork, knowledge sharing, and open communication among colleagues and with clients.

• Continuous Improvement: A culture of learning, feedback, and self-reflection to constantly optimize processes, skills, and outcomes.

• Innovation: Embracing creativity and forward-thinking to develop novel solutions for complex challenges.

• Empathy: Cultivating understanding and consideration for users, colleagues, and stakeholders.

• Initiative & Ownership: Encouraging proactive contribution and taking responsibility for tasks and projects.

Collaboration Style:

• Open and cooperative, with an emphasis on mutual support and shared learning.

• Regular interaction and feedback loops within project teams and with senior members.

• Cross-functional collaboration is key, involving close work with strategists, developers, and clients.

• A culture that encourages questioning, critical thinking, and the pursuit of optimal results.

📝 Enhancement Note: The "Das brauchen wir von dir" section directly outlines the company's core values and desired attributes for team members, focusing on personal growth, initiative, and collaborative spirit.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Project Ambiguity: Initially, projects may have unclear requirements; the challenge is to apply research and design thinking to bring clarity and structure.

• Balancing Academic and Work Commitments: Effectively managing time to excel in both studies and project work.

• Adapting to Client Needs: Understanding and translating diverse client requirements into user-centered design solutions.

• Learning New Tools and Methodologies: Quickly acquiring proficiency in new design software and consulting approaches.

Learning & Development Opportunities:

• Formal Training: Access to internal workshops and training sessions ("Knowledge is King," monthly E-Day).

• Mentorship: Direct guidance and learning from experienced UX/Service Designers and digital consultants.

• Practical Experience: Hands-on involvement in real client projects, providing invaluable real-world learning.

• Industry Exposure: Gaining insights into the digital consulting industry and current design trends through daily work and team discussions.

📝 Enhancement Note: The role is explicitly framed as an opportunity to "praktisch entdecken und einzubringen" and to "lernen gerne Neues und entwickelst dich kontinuierlich weiter," highlighting the growth-oriented nature of the position.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to learn a new design tool or process quickly. What was your approach?" (Focus on your learning strategy, initiative, and ability to adapt.)

• "Tell me about a challenging project (academic or personal) where you had to collaborate with others. What was your role, and how did you contribute to the team's success?" (Highlight teamwork, communication, and problem-solving skills.)

• "Imagine a client wants to improve their online customer service. How would you approach understanding their users and developing potential solutions?" (Demonstrate your understanding of user research, ideation, and design thinking principles.)

• "What interests you most about UX/Service Design, and why Etribes specifically?" (Show genuine passion for the field and research about the company.)

• "How do you handle constructive criticism or feedback on your work?" (Emphasize your openness to feedback and continuous improvement.)

Company & Culture Questions:

• "What do you know about Etribes and the type of work we do?" (Research the company's projects, clients, and values.)

• "What are your expectations from this internship/Werkstudent role?" (Align your expectations with the learning and development opportunities offered.)

• "How do you see yourself contributing to our collaborative and ambitious team environment?" (Connect your personality and skills to the company culture described.)

Portfolio Presentation Strategy:

• Structure: For each project, use a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Learnings.

• Visuals: Use high-quality images, mockups, and diagrams. If you have interactive prototypes, be ready to demonstrate them live or share links.

• Conciseness: Be clear and to the point. Focus on the most impactful aspects of your work.

• Engagement: Be ready to answer questions about your design choices and thought process. Engage the interviewer in a conversation about your work.

• Digital Delivery: If submitting digitally, ensure easy navigation and professional presentation.

📝 Enhancement Note: The "Das brauchen wir von dir" section provides direct clues about what the company values: empathy, curiosity, self-reflection, teamwork, and initiative. Interview answers should consistently reflect these attributes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link, ensuring all requested documents (CV, cover letter if applicable) are included.

• Resume Optimization: Tailor your resume to highlight relevant coursework, academic projects, and any prior design experience, using keywords like "UX Design," "Service Design," "User Research," "Prototyping," and "UI Design." Quantify achievements where possible.

• Portfolio Preparation: Prepare a digital portfolio showcasing 2-3 of your strongest design projects. Focus on demonstrating your process, research skills, and ability to create user-centered solutions. Be ready to walk through these projects during the interview.

• Company Research: Familiarize yourself with Etribes Connect GmbH, their client portfolio, and their approach to digital consulting and design. Understanding their culture and values will be crucial for demonstrating your fit.

• Interview Practice: Rehearse answers to common interview questions, focusing on demonstrating your enthusiasm, learning agility, teamwork, and understanding of design principles. Practice presenting your portfolio concisely and engagingly.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.