Web Designer at LevelUp

📍 Job Overview

Job Title: Web Designer
Company: LevelUp
Location: Philippines
Job Type: Full-time
Category: Operations Support / Digital Design
Date Posted: 2025-08-29
Experience Level: Mid-Level (2-5 years)
Remote Status: Fully Remote

🚀 Role Summary

This role focuses on enhancing client digital presence through expert website design and development, leveraging WordPress as the primary platform.
The Web Designer will be instrumental in translating client requirements into visually appealing, functional, and technically sound websites.
A key aspect involves the meticulous population and customization of websites, ensuring seamless integration of content, graphics, and functionalities.
This position demands a blend of creative design flair and robust technical proficiency in front-end development languages and CMS management.

📝 Enhancement Note: While the title is "Web Designer," the detailed responsibilities and required skills clearly indicate a role that bridges design with front-end development and CMS management, specifically within the WordPress ecosystem. This suggests a hybrid role crucial for delivering client-facing digital assets in a BPO context.

📈 Primary Responsibilities

Design and develop visually compelling and user-centric website layouts, ensuring aesthetic appeal and intuitive navigation for clients.
Execute website content population and customization within WordPress, including theme configuration, plugin integration, and content management to meet client specifications.
Implement and refine website designs using core front-end technologies such as HTML and CSS, with an expectation for basic PHP and JavaScript modifications to enhance functionality.
Collaborate effectively with internal project managers and development teams to ensure project milestones are met and client deliverables are launched punctually.
Guarantee website responsiveness across various devices and browsers, optimizing for performance and user experience in alignment with brand guidelines and client objectives.
Proactively identify and resolve design discrepancies, layout anomalies, or functional issues to maintain high-quality website standards.

📝 Enhancement Note: The core responsibilities highlight a hands-on role focused on the end-to-end creation and maintenance of client websites within a BPO framework. The emphasis on "populating and customizing websites" and "ensuring seamless functionality" points to a need for operational efficiency in web development delivery.

🎓 Skills & Qualifications

Education:

While no specific degree is mandated, a background in Graphic Design, Web Development, Computer Science, or a related field is beneficial.
Demonstrated equivalent experience and a strong portfolio will be considered in lieu of formal education.

Experience:

A minimum of 2-5 years of proven professional experience in web design or WordPress development is required.
Experience within a Business Process Outsourcing (BPO) environment or agency setting, handling multiple client projects, is highly advantageous.

Required Skills:

Web Design & Graphic Design: Exceptional ability to create engaging visual concepts, layouts, and digital assets with a strong understanding of color theory, typography, and user interface (UI) principles.
WordPress Expertise: In-depth knowledge of the WordPress CMS, including theme installation and customization, plugin management (installation, configuration, troubleshooting), and content population.
HTML & CSS Proficiency: Mastery of HTML5 for structuring web content and CSS3 for styling and responsive design implementation.
Attention to Detail: Meticulous approach to design and development, ensuring accuracy in code, content, and visual execution.
Communication Skills: Clear and effective verbal and written communication, essential for client interaction and internal team collaboration.
Time Management: Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines in a fast-paced environment.

Preferred Skills:

PHP & JavaScript Familiarity: Basic understanding and ability to implement minor modifications in PHP and JavaScript to enhance website functionality or troubleshoot issues.
Adobe Creative Suite/Figma Proficiency: Expertise in design tools such as Adobe Photoshop, Illustrator, Adobe XD, or Figma for creating graphics and mockups.
Digital Marketing & SEO Basics: Familiarity with principles of Search Engine Optimization (SEO) and digital marketing strategies to enhance website visibility and performance.
Responsive Design Frameworks: Experience with frameworks like Bootstrap or similar for efficient responsive web development.

📝 Enhancement Note: The required skills are heavily weighted towards practical, hands-on abilities in WordPress and front-end development. The "Nice to Have" skills indicate a preference for candidates who can contribute beyond basic design, aligning with broader digital strategy and performance optimization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Design Showcase: A comprehensive portfolio demonstrating a range of website designs, showcasing creativity, user experience (UX) focus, and aesthetic quality across various client types.
WordPress Projects: Specific examples of websites built or significantly customized using WordPress, highlighting theme modifications, plugin integrations, and unique functionalities implemented.
Responsive Design Examples: Demonstrations of websites that are fully responsive and optimized for different screen sizes (desktop, tablet, mobile).
Process Flow Documentation: If possible, include brief explanations or case studies detailing your design and development process for a selected project, emphasizing how client requirements were translated into the final product.

Process Documentation:

Workflow Efficiency: Evidence of structured approaches to managing design and development workflows, from initial concept to final deployment, with an emphasis on efficiency and quality assurance.
Problem-Solving Case Studies: Examples of how you've overcome design challenges or resolved technical issues (e.g., layout bugs, plugin conflicts) in previous projects.
Client Requirement Translation: Demonstrated ability to interpret client briefs and translate them into functional and visually appealing web solutions, with examples of successful client project outcomes.

📝 Enhancement Note: A strong portfolio is critical for this role, as it serves as the primary evidence of design capability, WordPress proficiency, and adherence to client-specific requirements. Candidates should curate their portfolio to highlight projects that best exemplify the skills listed in the job description.

💵 Compensation & Benefits

Salary Range:

Estimated Range: ₱30,000 - ₱60,000 per month (PHP)
Methodology: This estimate is based on research into mid-level Web Designer salaries in the Philippines, considering the remote nature of the role and the specific skill set required (WordPress, HTML, CSS, Graphic Design). The range accounts for variations in experience within the 2-5 year bracket and the proficiency level with the specified tools. Local market data from reputable salary aggregators and job boards for similar roles in the Philippines were consulted.

Benefits:

Fully Remote Work Arrangement: Eliminates commute time and costs, offering flexibility and work-life balance.
Global Client Exposure: Opportunity to work with technology companies across the US, UK, Europe, and Canada, providing diverse project experiences.
Professional Development: Potential for growth within a specialized BPO company, with opportunities to enhance skills in web design, development, and client management.
Collaborative Team Environment: Work with a team of skilled professionals, fostering a supportive and knowledge-sharing atmosphere.
Standard Philippine Benefits: Likely includes mandatory government-mandated benefits such as SSS, PhilHealth, and Pag-IBIG contributions, subject to local regulations.

Working Hours:

Work Schedule: Monday-Friday, 11 PM - 8 AM Philippine Standard Time (PST) OR Tuesday-Saturday, 12 AM - 9 AM PST.
Total Hours: Approximately 40 hours per week.
Flexibility: While fixed shifts are provided, the remote nature offers flexibility in personal scheduling outside of core work hours.

📝 Enhancement Note: Given the remote nature and the specified night-shift work schedule, the salary range is benchmarked against similar roles in the Philippines that often include night differential pay or are adjusted to compensate for non-traditional working hours. The benefits highlight the advantages of working for a global BPO.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) / Technology Services. LevelUp partners with technology companies, implying a focus on efficiency, innovation, and client success within the tech landscape. Company Size: The description doesn't specify exact numbers, but "highly skilled and passionate professionals" suggests a growing, dynamic team rather than a small startup. It's likely a mid-sized BPO that has established its operational processes over seven years. Founded: Founded over seven years ago, indicating a stable company with a proven track record in delivering outsourcing solutions.

Team Structure:

Operations Focus: The Web Designer will likely be part of a broader operations or client services team, supporting multiple technology clients.
Cross-functional Collaboration: Expect close collaboration with project managers, account managers, and potentially other designers or developers within LevelUp to ensure client project success.
Client-Centric Approach: The company's specialization implies a strong emphasis on client satisfaction and tailored solutions, meaning the operations team is geared towards meeting diverse client needs effectively.

Methodology:

Service Delivery Excellence: LevelUp's reputation for "high-quality operational and back-office support" points to a methodology focused on process standardization, quality assurance, and continuous improvement.
Client Integration: The BPO model requires seamless integration with client workflows and communication channels, suggesting a structured approach to client onboarding and project execution.
Solutions-Oriented: The company aims to provide "tailored outsourcing solutions," indicating that operational processes are flexible enough to adapt to specific client requirements.

Company Website: https://levelup.com/ (Note: This link is inferred from the domain_derived field and common BPO company naming conventions. It should be verified.)

📝 Enhancement Note: As a BPO, LevelUp likely operates with a strong emphasis on process efficiency, client satisfaction, and adherence to service level agreements (SLAs). The culture is expected to be professional, results-driven, and adaptable to the needs of technology clients.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Web Designer. It requires a solid foundation of technical and design skills, coupled with the ability to work independently and manage project deliverables. It's a crucial individual contributor role within the client support operations. Reporting Structure: The Web Designer will likely report to an Operations Manager, Project Lead, or a Team Lead responsible for client project delivery. They will collaborate with various client-facing teams and potentially other technical specialists within LevelUp. Operations Impact: The Web Designer directly impacts client satisfaction and client business growth by creating effective digital interfaces. Their work contributes to the client's brand perception, user engagement, and overall online presence, which are critical for technology companies.

Growth Opportunities:

Specialization: Deepen expertise in WordPress development, front-end technologies, or UI/UX design principles.
Client Management: Transition into roles with more direct client interaction, such as a Project Manager or Account Coordinator, leveraging design and technical understanding.
Team Leadership: Potentially move into a Senior Web Designer role or a Team Lead position, mentoring junior designers and overseeing project quality.
Broader Operations Roles: Develop skills in other areas of BPO operations, such as digital marketing support, content management, or quality assurance, by cross-training or taking on additional responsibilities.

📝 Enhancement Note: For a mid-level operations role in a BPO, growth is often tied to client satisfaction, project efficiency, and the ability to take on more complex or leadership responsibilities. Demonstrating proficiency and reliability in this role can open doors to specialized technical tracks or broader operational management paths.

🌐 Work Environment

Office Type: Fully Remote. This means the work environment is home-based, requiring self-discipline and effective personal workspace management. Office Location(s): While the job is based in the Philippines, the "Fully Remote" status means employees can work from any suitable location within the Philippines. The company partners with clients in the US, UK, Europe, and Canada, implying a global operational perspective.

Workspace Context:

Independent Work: The remote setup emphasizes self-management, requiring a dedicated and productive home office space.
Digital Collaboration Tools: Expect extensive use of communication and project management tools (e.g., Slack, Asana, Trello, Google Workspace) for team interaction and task tracking.
Client Interaction: Depending on the project, there may be opportunities or requirements to participate in client meetings via video conferencing, necessitating a professional presentation environment.

Work Schedule:

Night Shift: The specified work hours (11 PM - 8 AM or 12 AM - 9 AM PST) indicate a night-shift schedule, common for BPO roles supporting international clients.
Standard Week: A typical Monday-Friday or Tuesday-Saturday work week, totaling 40 hours.

📝 Enhancement Note: The fully remote and night-shift nature of this role requires strong self-motivation and effective time management. Candidates should be prepared for a work environment that relies heavily on digital communication and asynchronous collaboration.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: Likely a brief call or assessment to verify basic qualifications, experience, and alignment with the role's requirements.
Technical Assessment/Portfolio Review: Candidates will likely be asked to present their portfolio, discuss their design process, and potentially complete a practical design or WordPress customization task. This step assesses technical skills and problem-solving abilities.
Behavioral/Situational Interview: Focuses on assessing soft skills, such as communication, time management, adaptability, and how candidates handle common workplace scenarios, especially in a remote and client-facing context.
Final Interview: May involve a discussion with a hiring manager or team lead to gauge cultural fit and overall suitability for the role and the company's operational standards.

Portfolio Review Tips:

Curate Selectively: Showcase 3-5 of your strongest and most relevant projects that highlight your WordPress, HTML, CSS, and graphic design skills.
Highlight Process: For each project, briefly explain the client's objective, your role, the challenges faced, your design and development process, and the final outcome. Quantify impact where possible (e.g., improved user engagement, faster loading times).
Demonstrate WordPress Proficiency: Ensure your portfolio clearly shows your ability to customize themes, integrate plugins effectively, and manage content within WordPress.
Mobile Responsiveness: Explicitly point out which projects are responsive and how you achieved this.
Be Prepared to Discuss: Be ready to talk through your design choices, coding decisions, and problem-solving approaches for each project presented.

Challenge Preparation:

Practical Task: If a practical test is given, focus on meeting the core requirements efficiently. For WordPress tasks, demonstrate clean installation, theme customization, and content population. For design tasks, focus on usability and aesthetic appeal.
Scenario-Based Questions: Prepare to answer questions about managing multiple client projects, handling feedback, dealing with tight deadlines, and problem-solving technical issues.
Remote Work Readiness: Be ready to discuss your experience with remote work, your home office setup, and your strategies for staying productive and connected.

📝 Enhancement Note: The interview process will heavily scrutinize both technical design and development skills and the ability to perform effectively in a remote, client-service-oriented BPO environment. A well-prepared portfolio is the most critical element for success.

🛠 Tools & Technology Stack

Primary Tools:

WordPress: The central Content Management System (CMS) for website creation and management.
HTML5 & CSS3: Core languages for structuring and styling web pages.
Graphic Design Software: Adobe Creative Suite (Photoshop, Illustrator, XD) or Figma for visual asset creation and prototyping.

Analytics & Reporting:

Google Analytics: Potentially used to track website performance and user behavior post-launch, though direct management might be client-side.
Browser Developer Tools: Essential for debugging HTML, CSS, and JavaScript issues.

CRM & Automation:

Project Management Tools: Likely platforms like Asana, Trello, Jira, or Monday.com for task tracking and workflow management.
Communication Platforms: Slack, Microsoft Teams, or similar for internal and client communication.

📝 Enhancement Note: Proficiency in WordPress is paramount. Familiarity with common design and project management tools used in remote BPO settings will be expected.

👥 Team Culture & Values

Operations Values:

Client Focus: A strong commitment to understanding and meeting client needs and exceeding expectations in service delivery.
Quality & Precision: Dedication to producing high-quality work, with meticulous attention to detail in both design and technical implementation.
Efficiency & Timeliness: Valuing the ability to deliver projects on schedule and optimize workflows for productivity.
Adaptability & Collaboration: Embracing change, working effectively with diverse teams, and contributing to a supportive, knowledge-sharing environment.
Professionalism: Maintaining a high standard of conduct, communication, and work ethic, especially in a remote and client-facing capacity.

Collaboration Style:

Digital-First: Heavy reliance on digital tools for communication, feedback, and project collaboration.
Cross-functional Synergy: Working closely with project managers, developers, and potentially client stakeholders to ensure cohesive project execution.
Constructive Feedback: An environment that encourages open communication and constructive feedback to improve processes and project outcomes.

📝 Enhancement Note: As a BPO supporting technology clients, LevelUp likely fosters a culture that is professional, results-driven, and highly collaborative, with a strong emphasis on delivering value and maintaining client relationships.

⚡ Challenges & Growth Opportunities

Challenges:

Managing Multiple Client Demands: Balancing the diverse requirements, deadlines, and feedback from various technology clients simultaneously.
Night Shift Adaptation: Adjusting to and maintaining productivity during night-shift working hours.
Remote Work Self-Discipline: Sustaining focus and motivation without direct on-site supervision.
Keeping Pace with Tech Trends: Continuously learning about new web design techniques, WordPress updates, and front-end technologies to provide cutting-edge solutions.

Learning & Development Opportunities:

Advanced WordPress Training: Opportunities to master advanced themes, plugins, and custom post types/fields.
UI/UX Specialization: Developing deeper skills in user interface and user experience design principles.
Front-end Frameworks: Learning or improving skills in JavaScript frameworks or libraries.
Client Communication Skills: Enhancing abilities in client interaction, feedback management, and project presentation.

📝 Enhancement Note: This role offers a solid foundation in client-facing operations within the BPO sector, with clear pathways for technical skill enhancement and potential career progression into more specialized or leadership roles.

💡 Interview Preparation

Strategy Questions:

Design Philosophy: "Describe your approach to designing a website for a technology client. What are the key considerations?" (Focus on user-centricity, branding, and performance).
WordPress Customization: "Walk me through a complex WordPress customization you've done. What plugins did you use, and why? How did you ensure it was robust?" (Highlight problem-solving and technical depth).
Remote Collaboration: "How do you ensure effective communication and collaboration with your team and clients when working remotely?" (Emphasize proactive communication, use of tools, and clarity).
Time Management: "How do you prioritize tasks when managing multiple client projects with competing deadlines?" (Discuss methods like task batching, prioritization matrices, and communication of potential delays).

Company & Culture Questions:

"What do you know about LevelUp and our services?" (Research the company website and its BPO focus).
"How do you handle constructive criticism or feedback on your designs?" (Showcase an open and learning mindset).
"What are your expectations for a remote work environment and team collaboration?" (Align with the company's likely digital-first, client-focused culture).

Portfolio Presentation Strategy:

Structure for Impact: Organize your portfolio by project type or skill demonstration. For each project, use a clear narrative: Problem -> Solution -> Outcome.
Highlight Key Skills: Explicitly call out where you used WordPress, HTML, CSS, and your design software. Showcase responsive design examples prominently.
Quantify Achievements: If possible, include metrics like improved site speed, user engagement rates, or successful client feedback to demonstrate impact.
Technical Demonstration: Be ready to briefly explain the technical aspects of your WordPress implementations and any custom code used.

📝 Enhancement Note: Prepare to demonstrate not just design and technical skills but also your ability to operate effectively within a remote BPO structure, manage client expectations, and contribute to team success.

📌 Application Steps

To apply for this operations position:

Submit your application through the provided link on jobs.lever.co.
Portfolio Customization: Curate your online portfolio (or PDF) to prominently feature your strongest WordPress, HTML, CSS, and graphic design projects. Ensure it's easily accessible and showcases your ability to create visually appealing and functional websites.
Resume Optimization: Tailor your resume to highlight keywords such as "WordPress," "Web Design," "HTML," "CSS," "Graphic Design," "Client Support," "BPO," and "Remote Work." Quantify achievements where possible (e.g., "Designed and launched 15 client websites within 6 months").
Interview Preparation: Practice discussing your portfolio projects in detail, focusing on your process, problem-solving, and the outcomes. Prepare for technical questions related to WordPress and front-end development, as well as behavioral questions about remote work and client collaboration.
Company Research: Familiarize yourself with LevelUp's services, target client base (tech companies), and their commitment to quality outsourcing. Understand the implications of working in a BPO environment that supports international clients, particularly the work schedule.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Web Designer