UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: ING

Location: Milan, Italy

Job Type: Full-Time

Category: UX/UI Design, Financial Technology (FinTech) Operations

Date Posted: March 20, 2026

Experience Level: Mid-Senior Level (5+ years)

Remote Status: Hybrid

🚀 Role Summary

• Lead UX/UI design initiatives for the Daily Banking unit, focusing on enhancing digital experiences for private individuals.

• Translate complex business requirements and user insights into intuitive and engaging digital interfaces and user flows.

• Champion user-centered design principles and best practices in a fast-paced, agile environment.

• Collaborate closely with cross-functional teams, including product owners, developers, and business stakeholders, to deliver high-quality digital solutions.

• Contribute to the evolution and application of ING's design system, ensuring consistency and scalability across digital products.

📝 Enhancement Note: While the title is "UX/UI Designer," the emphasis on "Daily Banking," "private individuals," and collaboration with "product owners, developers, and stakeholders" within a financial institution strongly suggests a role focused on the operational efficiency and user experience of banking platforms. This role is crucial for GTM (Go-To-Market) by ensuring the digital touchpoints are seamless, driving user adoption and retention, and indirectly supporting revenue generation through improved customer engagement and reduced support friction. The mention of "Orange Juice" as the ING Group design system points to a need for adherence to established corporate design standards, critical for maintaining brand integrity and operational consistency across a large organization.

📈 Primary Responsibilities

• Drive the end-to-end UX/UI design process for the Daily Banking unit, from user research and ideation to wireframing, prototyping, and final visual design.

• Develop comprehensive user journey maps, wireframes, and interactive prototypes to effectively communicate design concepts and user flows using Figma.

• Conduct user research and usability testing to gather feedback and iterate on designs, ensuring solutions meet user needs and business objectives for private banking clients.

• Ensure all digital designs adhere to stringent accessibility standards (e.g., WCAG) and enhance usability across various devices and platforms.

• Actively contribute to and leverage the ING Group's design system ("Orange Juice"), promoting design consistency, efficiency, and scalability across all digital touchpoints.

• Collaborate with product owners and business analysts to translate functional specifications and strategic goals into user-centric design solutions.

• Work closely with development teams to ensure accurate implementation of designs, providing detailed specifications and design assets.

• Present design solutions and rationale to stakeholders, effectively articulating user needs, design decisions, and potential business impact.

• Stay abreast of industry trends in UX/UI design, digital banking, and financial technology to inform design strategies and best practices.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with significant strategic input. For operations professionals, this translates to ensuring the smooth functioning of digital banking services, which directly impacts customer satisfaction and operational load. The ability to translate business requirements into functional designs is key to operational efficiency.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 5 years of professional experience as a UX/UI Designer, with a strong portfolio showcasing successful digital product design.

Required Skills:

• Expert proficiency in Figma for wireframing, prototyping, and high-fidelity interface design.

• Demonstrated experience in creating and working with design systems, ensuring consistency and scalability.

• Deep understanding of user-centered design principles, usability heuristics, and user journey mapping.

• Solid knowledge of accessibility standards (e.g., WCAG) and inclusive design practices.

• Experience in translating business requirements and user needs into effective digital solutions.

• Strong stakeholder management and communication skills, with the ability to present and defend design decisions.

• Familiarity with Agile methodologies and experience working in cross-functional, iterative development environments.

Preferred Skills:

• Experience specifically within banking or financial applications is highly desirable.

• Familiarity with user research methodologies and usability testing techniques.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to inform design feasibility.

• Experience contributing to or managing a design system.

📝 Enhancement Note: The emphasis on specific tools like Figma and design systems, along with accessibility standards, is critical. For operations, this means the candidate can contribute to efficient, scalable, and compliant digital product development, reducing potential operational risks and support overhead. Experience in financial applications is a significant plus, indicating a quicker ramp-up time in understanding the specific operational nuances of banking products.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A compelling UX/UI design portfolio that clearly demonstrates your design process, problem-solving skills, and impact on user experience.

• Showcase specific case studies that highlight your work on digital journeys and feature creation, particularly for user-facing applications.

• Include examples of wireframes, prototypes, and high-fidelity designs created using Figma, illustrating your design thinking from concept to execution.

• Demonstrate your understanding and application of design system principles and how you've maintained consistency and scalability in your work.

Process Documentation:

• Provide examples of how you document your design process, including user research findings, journey maps, and design rationale.

• Showcase your approach to collaborating with product owners and developers, including how you hand off design assets and specifications.

• Illustrate your experience with iterative design and how you incorporate feedback from user testing and stakeholders to refine designs.

📝 Enhancement Note: For operations roles, a strong portfolio is not just about aesthetics but about demonstrating a structured approach to problem-solving, efficiency, and measurable impact. Candidates should be prepared to articulate how their design choices contribute to smoother user operations, reduced support tickets, and increased customer self-sufficiency. The ability to walk through the process of designing a "digital journey" is paramount, as this directly impacts operational flow and customer experience.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Super flexible smart working: Significant flexibility in remote work arrangements, promoting work-life balance.

• Competitive base salaries and performance-based bonuses: Rewarding performance and contribution.

• Diverse cultures & Innovative mindsets: Exposure to a multicultural and forward-thinking work environment.

• International Environment: Opportunity to work with global teams and perspectives.

• Commitment to sustainability: Alignment with corporate social responsibility initiatives.

• Training and development opportunities: Access to continuous learning and skill enhancement programs.

• Moments dedicated to physical and mental well-being: Support for employee health and wellness.

• #doyourbirthday: A special day off for birthdays, fostering employee appreciation.

• Free water & coffee at the office: On-site amenities to enhance the work experience.

Working Hours:

• Full-time position, with an estimated standard workweek of 40 hours. The hybrid model allows for flexibility in structuring these hours, balancing in-office collaboration with remote work.

📝 Enhancement Note: The salary range is an estimate based on market data for UX/UI Designers in Milan with 5+ years of experience in the tech/finance sector. Benefits are directly extracted from the job description and emphasize work-life balance and professional development, which are attractive to operations professionals seeking stable and supportive work environments. The "Super flexible smart working" is particularly relevant for operations roles that often require focused, uninterrupted work periods.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services, with a strong focus on Digital Transformation and FinTech innovation. ING is a leading international digital bank.

Company Size: Large Enterprise (typically 50,000+ employees globally for ING Group). This implies robust processes, established career paths, and significant resources for innovation and employee development.

Founded: ING was founded in 1991 through the merger of NMB Postbank Group and the insurance company Nationale-Nederlanden. This history provides a foundation of stability combined with a modern, forward-looking approach.

Team Structure:

• The UX/UI Designer will be part of the internal UX Design team, serving as the design reference point for the Daily Banking unit.

• This unit likely has a dedicated Product Owner and works closely with development teams, indicating a structured, product-centric approach.

Methodology:

• The role explicitly mentions Agile methodologies, suggesting iterative development cycles, cross-functional team collaboration, and a focus on rapid delivery and continuous improvement.

• Emphasis on user-centered design and leveraging design systems indicates a commitment to efficient, scalable, and user-friendly design processes.

• The "Orange Juice" design system implies a standardized approach to design and development, crucial for operational consistency.

Company Website: https://www.ing.com/

📝 Enhancement Note: Working for a large, established financial institution like ING means operating within a regulated environment but also benefiting from significant investment in technology and innovation. For operations professionals, this translates to opportunities to work on impactful projects that affect millions of users, with a focus on stability, security, and efficiency. The hybrid model and flexible smart working reflect a modern approach to work, balancing established corporate structures with employee well-being.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior Level (5+ years of experience). It requires not just design execution but also leadership in design thinking for a specific business unit. It's a critical role that bridges user needs with business objectives, directly impacting the operational effectiveness of digital banking services.

Reporting Structure: The UX/UI Designer will report within the internal UX Design team and act as the design reference for the Daily Banking unit. This suggests a matrixed reporting structure where functional reporting is to the UX Design Manager, while project-specific guidance and collaboration occur within the Daily Banking product team.

Operations Impact: The UX/UI Designer's work directly impacts the operational efficiency of the Daily Banking unit by:

• Reducing customer support inquiries through intuitive self-service interfaces.

• Increasing user adoption and engagement with digital banking features.

• Ensuring compliance with regulatory and accessibility standards, mitigating operational risks.

Growth Opportunities:

• Specialization: Deepen expertise in UX/UI design for financial services, potentially leading to senior or lead UX/UI designer roles within specific banking domains (e.g., investments, lending).

• Leadership: Transition into a Design Lead or UX Manager role, overseeing design teams and strategy for larger product areas.

• Cross-functional Movement: Leverage design and product understanding to move into Product Management, Business Analysis, or GTM strategy roles within the financial sector.

• Skill Development: Continuous learning through ING's extensive training programs, focusing on emerging design technologies, user research advancements, and fintech trends.

📝 Enhancement Note: For operations candidates, understanding how a UX/UI role contributes to operational efficiency is key. This role offers a pathway to influence the user experience of critical banking functions, which in turn affects operational metrics like customer satisfaction, call center volume, and digital channel adoption. Growth opportunities are significant within a large organization like ING, offering clear progression paths.

🌐 Work Environment

Office Type: The role is described as hybrid, with a base in Milan. This indicates a mix of in-office collaboration and remote work. ING is known for its embrace of smart working.

Office Location(s): Milan, Italy. Specific office details would be provided upon further engagement, but it's expected to be a modern, well-equipped workspace designed for collaboration and innovation.

Workspace Context:

• The environment is likely collaborative, with opportunities to work closely with product owners, developers, and other designers.

• Access to necessary design tools (Figma) and adherence to the company's design system ("Orange Juice") will be standard.

• The Milan office will likely offer amenities conducive to a productive work environment, including free water and coffee.

Work Schedule: Full-time, with a standard 40-hour week. The "Super flexible smart working" policy suggests that while the total hours are standard, the daily structure can be flexible, allowing for better integration of personal and professional life, which is beneficial for maintaining focus on complex design and operational tasks.

📝 Enhancement Note: The hybrid nature and flexible smart working are key selling points. For operations professionals, this means a balance between in-person collaboration essential for strategic alignment and focused remote work, ideal for detailed analysis and design tasks. The emphasis on well-being also suggests a supportive work culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by the recruitment team to assess basic qualifications and experience.

• Hiring Manager/Team Interview: This stage will likely involve a discussion about your experience, design philosophy, and how you approach problem-solving. Be prepared to discuss your portfolio in detail.

• Design Challenge/Case Study: You may be asked to complete a design exercise or present a case study from your portfolio, demonstrating your process, Figma skills, and understanding of user-centered design and accessibility. This is where you'll showcase your ability to translate requirements into tangible design solutions.

• Stakeholder/Cross-functional Interview: This might involve meeting with product owners, developers, or other key stakeholders to assess your collaboration skills, communication style, and ability to align design with business objectives.

• Final Interview: Potentially with a senior leader to discuss cultural fit and overall suitability for the role and ING.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent your skills in UX/UI design, Figma proficiency, and ideally, experience with design systems and financial applications.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, wireframing, prototyping, testing, final design), the tools used (emphasize Figma), the challenges faced, and the outcomes/impact (quantify if possible – e.g., improved conversion rates, reduced task completion time).

• Highlight Process: Emphasize your design thinking process, not just the final visuals. Show your journey from understanding user needs to delivering a polished design.

• Showcase Figma Skills: Be ready to demonstrate specific Figma features you've used effectively, such as component libraries, prototyping capabilities, and collaboration features.

• Address Accessibility: Clearly explain how you incorporated accessibility standards and what considerations you made for inclusive design.

• Design System Integration: Explain your experience with design systems, whether contributing to one or utilizing an existing one, and how you ensured consistency.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly read and understand the business problem and user needs.

• Focus on Process: Even if you can't complete a full design in the allotted time, demonstrate your structured approach to tackling the problem.

• Communicate your Thinking: Verbalize your thought process as you work through the challenge. Explain your assumptions, design decisions, and potential trade-offs.

• Ask Clarifying Questions: Don't hesitate to ask questions to ensure you fully grasp the requirements and constraints.

📝 Enhancement Note: The interview process heavily emphasizes demonstrating a practical, process-driven approach to design, mirroring the structured nature of operations. Candidates must be prepared to "show their work" and articulate the "why" behind their design decisions, linking them to user needs and business outcomes. This is where operations professionals can shine by framing their experience in terms of efficiency, problem-solving, and measurable results.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core tool for wireframing, prototyping, and high-fidelity design. Proficiency is essential.

• Design System Management: Experience with contributing to or utilizing design systems (like ING's "Orange Juice") is crucial for ensuring consistency and scalability.

Analytics & Reporting:

• While not explicitly mentioned for the designer, familiarity with how design impacts user behavior tracked by analytics tools (e.g., Google Analytics, Adobe Analytics) and how data informs design decisions is beneficial.

CRM & Automation:

• Not directly used by the designer, but understanding how digital banking platforms integrate with CRM systems and automate user interactions is helpful context for designing seamless customer journeys.

📝 Enhancement Note: The explicit mention of Figma and design systems highlights the technical requirements. For operations professionals, understanding the tools used to create user interfaces is important for appreciating the complexities of digital product development and how design choices impact user experience and, consequently, operational efficiency.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong focus on understanding and serving the needs of private individuals, ensuring digital banking is intuitive and accessible.

• Innovation: Embracing new technologies and design approaches to create a modern, competitive digital banking experience.

• Collaboration: Working effectively in cross-functional teams to achieve shared goals.

• Efficiency: Designing with scalability and usability in mind, leveraging design systems to optimize development and maintenance.

• Integrity & Trust: Upholding the high standards of trust and security expected in the financial industry.

Collaboration Style:

• Cross-functional Integration: The role requires close collaboration with product owners, developers, and business stakeholders, embodying a team-oriented approach to product development.

• Iterative Feedback: An Agile environment fosters a culture of continuous feedback and refinement, encouraging open communication and adaptability.

• Knowledge Sharing: Working within a dedicated UX Design team and contributing to a company-wide design system promotes the sharing of best practices and collective learning.

📝 Enhancement Note: ING's stated values and collaboration style emphasize a structured yet agile approach. For operations candidates, this means fitting into a culture that values both process adherence and innovative problem-solving, with a strong emphasis on teamwork and continuous improvement. The "do your thing" ethos suggests an environment that empowers individuals while working towards collective goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Designing for private individuals while adhering to strict banking regulations, security protocols, and technical limitations.

• Adopting and Contributing to a Large Design System: Ensuring consistency across a broad range of digital products while also potentially contributing to the evolution of "Orange Juice."

• Fast-Paced Agile Environment: Keeping up with rapid development cycles and evolving requirements in the dynamic fintech landscape.

• Cross-functional Alignment: Effectively communicating design vision and rationale to diverse stakeholders with varying technical backgrounds and priorities.

Learning & Development Opportunities:

• Specialized FinTech Design: Deepen expertise in UX/UI design specifically for banking and financial services.

• Design System Mastery: Become an expert in managing and contributing to complex design systems.

• Agile & Product Development: Enhance skills in Agile methodologies and end-to-end product lifecycle management.

• ING's Training Programs: Access to a wide array of internal and external training, workshops, and conferences to foster continuous professional growth.

• International Collaboration: Gain experience working with diverse teams and perspectives from across ING's global operations.

📝 Enhancement Note: The challenges presented are common in well-established, regulated industries like banking. For operations professionals, these challenges translate into opportunities to develop robust problem-solving skills, enhance strategic thinking, and gain deep domain expertise in financial technology, all of which are valuable for career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new digital banking feature for a specific user segment, like private individuals." (Focus on your structured approach, Figma usage, and user-centricity.)

• "How do you ensure your designs are accessible and compliant with relevant standards?" (Highlight your knowledge of WCAG and any specific techniques you use.)

• "Walk us through a project where you worked with a design system. What were the benefits and challenges?" (Emphasize your understanding of consistency, scalability, and your contribution.)

Company & Culture Questions:

• "What interests you about working at ING and specifically within the Daily Banking unit?" (Research ING's mission, values, and recent digital initiatives.)

• "How do you approach collaboration with product owners and developers in an Agile environment?" (Provide examples of your communication and teamwork skills.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem statement, your role, the design process (research, ideation, wireframing, prototyping, testing), the tools used (emphasize Figma), key design decisions, challenges, and measurable outcomes.

• Show, Don't Just Tell: Use visuals effectively to illustrate your wireframes, prototypes, and final designs. Be prepared to navigate through your Figma files if asked.

• Quantify Impact: Whenever possible, use data to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores).

• Connect to ING: Where possible, subtly link your experiences and design philosophy to ING's stated values or the specific needs of the Daily Banking unit.

📝 Enhancement Note: Interview preparation should focus on demonstrating a methodical, user-focused, and collaborative approach. For operations professionals, framing design decisions in terms of efficiency, problem-solving, and impact on user operations will resonate well. Be ready to articulate your design process with the same clarity you would explain an operational workflow.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the official ING careers portal (Workday).

• Curate your portfolio: Select 3-5 strong projects that showcase your Figma proficiency, design system experience, and understanding of user journeys for financial applications. Tailor your portfolio to highlight projects relevant to "Daily Banking" and "private individuals."

• Optimize your resume: Ensure your resume clearly highlights your 5+ years of UX/UI design experience, proficiency in Figma, knowledge of accessibility standards, and any relevant financial sector experience. Use keywords from the job description.

• Prepare your case studies: Be ready to articulate your design process, decision-making, and impact for each selected portfolio project. Practice presenting your work clearly and concisely.

• Research ING: Familiarize yourself with ING's digital strategy, its design system ("Orange Juice"), and its commitment to innovation and customer empowerment. Understand their "do your thing" philosophy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.