UX Writer

📍 Job Overview

Job Title: UX Writer

Company: Performix

Location: Saint Paul, Minnesota, United States

Job Type: Full-Time

Category: Content Strategy & UX Writing

Date Posted: January 06, 2026

Experience Level: Mid-Level (2-5 Years)

Remote Status: Hybrid

🚀 Role Summary

• Content Creation & Optimization: Focus on crafting clear, user-centric content for digital products, including microcopy for UI elements, notifications, and email templates, ensuring alignment with brand voice and user needs.

• User Experience Enhancement: Drive improvements in user journeys and product usability by developing user personas, journey maps, and by ensuring content is accessible and understandable across diverse user groups.

• Cross-Functional Collaboration: Actively partner with UX designers, product managers, content strategists, and other stakeholders to ensure a cohesive and consistent user experience across all product touchpoints and platforms.

• Requirements Gathering & User Story Development: Support the expansion of product lines by gathering requirements, developing user stories, and documenting current and future client processes to inform product development and enhancements.

📝 Enhancement Note: This role is positioned within a government or public sector project context, emphasizing the need for clear, accessible, and plain language content to serve diverse user populations, including those with varying technical proficiencies and language backgrounds. The hybrid nature necessitates both remote collaboration and in-person engagement for critical team and stakeholder meetings.

📈 Primary Responsibilities

• Develop and write clear, concise, and user-friendly content for digital products, including UI microcopy, error messages, confirmation messages, and notification templates.

• Collaborate with UX designers, product managers, and content strategists to ensure content consistency, alignment with design standards, and adherence to established content guidelines.

• Support the creation of user personas and user journey maps to understand user needs, pain points, and workflows for new provider types and agency users.

• Conduct user interviews and participate in user research and usability testing to gather insights and validate copy effectiveness.

• Adapt product language and content across various contexts, including onboarding flows, error handling, and user feedback mechanisms.

• Develop workflow maps to illustrate current and future client processes, particularly for new license types and platform functionalities.

• Ensure all written content adheres to plain language principles and accessibility standards, catering to a diverse user base.

• Support content development and writing strategies for multi-language requirements, considering languages such as Spanish, Somali, and Hmong.

• Contribute to the development of user stories and requirements gathering for new features, platform functions, and system integrations.

• Research and document accessibility considerations for users with different technical skill levels and backgrounds.

📝 Enhancement Note: The emphasis on "Provider and Agency Solutions, Program Integrity and other Office of Inspector General Product Lines" suggests a focus on regulatory compliance, case management, and potentially sensitive data handling, requiring a high degree of accuracy and clarity in all written communications. The mention of "Salesforce Public Sector Solutions" indicates a specific technology ecosystem the candidate will be working within.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in English, Communications, Journalism, Human-Computer Interaction, or a related field is typically expected for UX Writer roles of this caliber.

Experience: Minimum of 3 years of experience in UX Writing and Content Strategy roles, with a proven track record of completing at least 4 significant projects in these capacities.

Required Skills:

• UX Writing Expertise: Demonstrated proficiency in crafting user-centered content for digital interfaces, including microcopy, button labels, error messages, and instructional text.

• Content Strategy Acumen: Ability to develop and implement content strategies that align with product goals, user needs, and brand voice.

• User Research & Analysis: Experience conducting user interviews, analyzing user feedback, and translating insights into actionable content recommendations.

• Collaboration & Teamwork: Proven ability to work effectively with cross-functional teams including UX designers, product managers, developers, and stakeholders.

• Plain Language & Accessibility: Strong understanding and application of plain language principles and accessibility standards (e.g., WCAG) to ensure content is usable by all.

• Technical Proficiency: Experience with design and prototyping tools (Figma preferred; Sketch, InVision acceptable), content collaboration platforms, and usability testing tools.

• Complex Environments: Demonstrated ability to navigate and contribute within complex organizational structures with multiple stakeholder groups.

• Business Alignment: Skill in aligning content creation efforts with overarching business objectives and user requirements.

Preferred Skills:

• Public Sector/Government Experience: Prior experience working with government agencies, public sector projects, or regulated industries.

• Multi-language Content: Experience developing content strategies and writing for multi-cultural or multi-language user bases.

• Salesforce Ecosystem: Familiarity with Salesforce Public Sector Solutions or similar CRM/platform environments.

• Content Management Systems (CMS): Experience with content management systems for organizing and deploying digital content.

• Information Architecture: Understanding of information architecture principles and how content fits within the broader product structure.

📝 Enhancement Note: The requirement for "4 Projects Completed" suggests the company values practical, demonstrable experience over purely academic qualifications. The preference for Figma indicates a modern design workflow.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Writing Case Studies: Showcase at least 2-3 detailed case studies demonstrating your process for creating user-centered content, problem-solving, and achieving measurable outcomes.

• Content Strategy Examples: Include examples of content strategy documents, such as content audits, style guides, or content inventories, that illustrate your strategic thinking.

• User Journey Maps & Personas: Present examples of user personas and user journey maps you have developed, highlighting how they informed content decisions.

• Cross-functional Collaboration Examples: Demonstrate instances where your content work was integrated with design and product development, showing your ability to collaborate effectively.

• Accessibility & Plain Language Focus: Highlight projects where you specifically applied plain language principles and accessibility standards, with clear explanations of the impact.

Process Documentation:

• Workflow Design: Submissions should clearly articulate the workflow for content creation, review, and approval, demonstrating an understanding of iterative design processes.

• Content Optimization: Provide evidence of how you have optimized content for clarity, usability, and achieving specific user or business goals.

• System Integration Context: If applicable, show how your content work integrates with larger systems or platforms (e.g., Salesforce Public Sector Solutions).

• Metrics & Impact: Quantify the impact of your UX writing and content strategy work whenever possible (e.g., improved task completion rates, reduced support inquiries, increased user satisfaction).

📝 Enhancement Note: Given the nature of the project (transforming a digital licensing platform), portfolio pieces that showcase process improvement, user adoption, and efficiency gains will be highly valued. Demonstrating an understanding of how content impacts user workflows and system adoption is crucial.

💵 Compensation & Benefits

Salary Range: For a UX Writer with 3+ years of experience in Saint Paul, Minnesota, the estimated salary range is between $75,000 and $95,000 annually. This estimate is based on industry benchmarks for UX Writing roles in the Midwest region, considering the mid-level experience requirement and the hybrid work arrangement.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans designed to support employee well-being.

• Retirement Savings Plan: Access to a 401(k) or similar retirement savings plan with potential company matching contributions.

• Paid Time Off: Generous vacation, sick leave, and paid holidays to encourage work-life balance.

• Professional Development: Opportunities for training, certifications, and conference attendance to enhance UX writing and content strategy skills.

• Hybrid Work Flexibility: The ability to work remotely with structured in-office days for collaborative activities.

• Life and Disability Insurance: Protection for employees and their families.

Working Hours: Standard business hours are 8:00 AM to 4:30 PM CST. While the role is hybrid, participation in regular meetings during these hours is mandatory. The role is expected to be a 40-hour work week.

📝 Enhancement Note: Salary estimates are based on general market data for UX Writers in the Saint Paul, MN area. Specific compensation will depend on the candidate's exact experience, skills, and interview performance. The hybrid requirement with mandatory in-office days (up to 5 per month) is a key factor in assessing work-life balance and compensation expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: The project is within the Government & Public Sector industry, specifically focused on digital transformation for licensing and program integrity. Performix, the hiring organization, operates in the broader IT services and consulting space, often serving government and enterprise clients.

Company Size: Performix is a mid-sized company, typically ranging from 200-500 employees, which often means a balance between structured processes and a more agile, collaborative environment.

Founded: Performix was founded in 2001, indicating a stable company with established practices and a history of serving clients, likely including government entities.

Team Structure:

• Operations Team Integration: While this is a UX Writer role, it functions within a broader product development and project management team. The UX Writer will likely report into a UX Lead or Product Management function.

• Cross-Functional Collaboration: Expect close collaboration with UX Designers, Product Managers, Developers, Business Analysts, and Client Stakeholders from various government departments.

• Agile Methodologies: The team likely operates under Agile or hybrid Agile methodologies, emphasizing iterative development, continuous feedback, and flexible adaptation to evolving requirements.

Methodology:

• User-Centric Design: A strong emphasis on understanding and meeting user needs through research, testing, and iterative design.

• Data-Informed Decisions: While not a data analyst role, the UX Writer will leverage user research data and usability testing results to inform content decisions.

• Plain Language & Accessibility: A core tenet of the project is ensuring content is accessible and understandable to all users, reflecting public service principles.

• Agile Development: The project will likely follow Agile principles for rapid development, frequent iterations, and continuous integration of feedback.

Company Website: www.performixbiz.com

📝 Enhancement Note: Performix's focus on government and public sector projects implies a culture that values precision, compliance, and a commitment to public service. The hybrid work model suggests a need for strong communication and self-management skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring 3+ years of specialized experience. It is a contributor role focused on executing UX writing and content strategy tasks within a larger project.

Reporting Structure: The UX Writer will likely report to a UX Lead, Content Strategy Manager, or a Product Manager, working within a project-specific team structure. Collaboration will be extensive with design and development teams.

Operations Impact: The UX Writer’s impact is directly tied to the success of the digital transformation initiative. By creating clear, user-friendly content, they will enhance user adoption, reduce confusion, improve efficiency for license processing, and contribute to the overall success and usability of the Salesforce Public Sector Solutions platform.

Growth Opportunities:

• Specialization: Develop deeper expertise in UX writing for government services, accessibility, or multi-language content.

• Mentorship: Potential to mentor junior writers or contribute to content best practices within the team.

• Broader Project Involvement: Gain experience on other government digital transformation projects, expanding their portfolio and understanding of public sector technology.

• Content Strategy Leadership: Progress to a senior UX Writer or Content Strategist role, taking on more strategic responsibilities and leading content initiatives.

• Cross-Disciplinary Learning: Opportunities to learn more about UX design, product management, and Salesforce Public Sector Solutions.

📝 Enhancement Note: The emphasis on a "digital platform transformation" suggests significant long-term project potential, offering stability and the opportunity to see a project through from inception to maturity. Growth opportunities are likely tied to successful project delivery and expanding expertise within the public sector technology domain.

🌐 Work Environment

Office Type: This role is designated as Hybrid. It requires a blend of remote work and in-office presence.

Office Location(s): The primary office location is Saint Paul, Minnesota. The requirement to be on-site up to five (5) business days per calendar month means candidates must be able to commute to this location.

Workspace Context:

• Collaborative Hub: In-office days are intended for critical team meetings, stakeholder discussions, and collaborative working sessions, fostering a strong sense of team cohesion.

• Technology-Enabled: Access to necessary software and tools for UX writing, design collaboration, and communication will be provided, likely including modern design and content management tools.

• Diverse Team Interaction: Opportunities to interact with a diverse range of professionals from Performix and the client's agency, including subject matter experts, policy makers, and end-users.

Work Schedule: The standard work schedule is 8:00 AM to 4:30 PM CST, Monday through Friday. While remote work is permitted, flexibility for critical meetings and collaborative sessions during core business hours is essential.

📝 Enhancement Note: The hybrid model is a key feature, requiring candidates to be comfortable with both independent remote work and structured in-person collaboration. The "up to five (5) business days per calendar month" on-site requirement indicates a significant commitment to in-person engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role requirements.

• Hiring Manager Interview: A discussion focused on your experience, skills, and understanding of UX writing principles, content strategy, and user research.

• Portfolio Review & Skills Assessment: A dedicated session to walk through your portfolio, discussing specific case studies, your process, and problem-solving approaches. This may include a practical writing exercise or a scenario-based challenge.

• Team/Stakeholder Interview: Meeting with potential team members (e.g., UX Designers, Product Managers) and/or client stakeholders to evaluate cultural fit, collaboration style, and ability to communicate complex ideas.

• Final Interview: Potentially with senior leadership to discuss overall fit and long-term contributions.

Portfolio Review Tips:

• Highlight Process: Clearly articulate your UX writing and content strategy process for each case study. Show how you moved from problem to solution.

• Quantify Impact: Wherever possible, provide metrics or qualitative feedback that demonstrate the positive impact of your work (e.g., improved user satisfaction, task completion rates, reduced support tickets).

• Showcase Collaboration: Include examples that illustrate your ability to work effectively with designers, developers, and stakeholders.

• Tailor to the Role: Emphasize projects that involved government, public sector, regulated industries, accessibility, or multi-language considerations if you have them.

• Plain Language & Accessibility: Specifically call out how you applied these principles in your work.

Challenge Preparation:

• Writing Exercise: Be prepared for a short writing task that tests your ability to produce clear, concise, and user-focused copy under time constraints. Focus on plain language and accessibility.

• Scenario-Based Questions: Practice responding to questions about how you would handle specific UX writing challenges, such as revising complex technical instructions, addressing user confusion in an interface, or collaborating with a difficult stakeholder.

• Process Explanation: Be ready to explain your approach to requirements gathering, user story development, and content strategy implementation.

📝 Enhancement Note: The emphasis on user story development and requirements gathering suggests interviewers will probe your ability to translate technical or policy requirements into user-understandable language and workflows. Your portfolio should clearly demonstrate this capability.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (preferred), Sketch, InVision. Experience with these tools is essential for collaborating with designers and visualizing content within interfaces.

• Content Collaboration: Tools like Google Workspace (Docs, Sheets), Microsoft Office Suite, or specialized content platforms for team-based writing and review.

• User Research & Usability Testing Platforms: Experience with tools that facilitate user interviews, surveys, and usability testing sessions.

Analytics & Reporting:

CRM & Automation:

• Salesforce Public Sector Solutions: Experience or familiarity with Salesforce, especially its public sector offerings, is a significant advantage, as it's the core platform for this project.

• Content Management Systems (CMS): General understanding of CMS principles and experience with specific platforms can be helpful for content deployment.

📝 Enhancement Note: Proficiency in Figma is explicitly mentioned as preferred, making it a key tool for collaboration. Experience with Salesforce Public Sector Solutions is a strong differentiator, indicating the project's technical foundation.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of the end-user, ensuring products are intuitive and effective.

• Clarity & Accessibility: Valuing clear, simple communication that is accessible to all users, regardless of background or technical proficiency.

• Collaboration & Teamwork: Fostering an environment where team members work together, share knowledge, and support each other to achieve common goals.

• Efficiency & Process Improvement: A drive to streamline processes, optimize workflows, and deliver high-quality results effectively.

• Integrity & Accountability: Upholding high standards of work, taking ownership of tasks, and ensuring accuracy and reliability in all outputs.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UX Writers work hand-in-hand with designers, product managers, and developers.

• Iterative Feedback Loops: A culture that embraces continuous feedback, constructive criticism, and iterative refinement of content and design.

• Knowledge Sharing: Encouragement of sharing best practices, lessons learned, and insights across the team and potentially with client teams.

📝 Enhancement Note: The values likely reflect both Performix's general consulting approach and the specific needs of a public sector client, emphasizing service, clarity, and trustworthiness.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Requirements: Working with intricate government regulations, policies, and technical specifications requires careful translation into user-friendly language.

• Balancing Stakeholder Needs: Managing expectations and aligning content across multiple client stakeholders with potentially differing priorities.

• Multi-Language Support: Developing content strategies and ensuring quality for multiple languages (Spanish, Somali, Hmong) presents unique linguistic and cultural challenges.

• Technical Platform Integration: Ensuring content seamlessly integrates with and explains the functionality of a complex platform like Salesforce Public Sector Solutions.

• Hybrid Work Coordination: Effectively collaborating and maintaining team cohesion while working both remotely and on-site.

Learning & Development Opportunities:

• Deep Dive into Public Sector UX: Gain specialized knowledge in UX writing for government services, understanding unique user needs and regulatory landscapes.

• Advanced Accessibility & Inclusivity: Enhance expertise in accessibility standards and inclusive design principles for diverse user populations.

• Salesforce Ecosystem Proficiency: Develop a strong understanding of Salesforce Public Sector Solutions and its application in government contexts.

• Content Strategy for Large-Scale Projects: Learn to manage content across large, complex digital transformation initiatives.

• Cross-Cultural Communication: Improve skills in developing content strategies for multi-language and multi-cultural audiences.

📝 Enhancement Note: The challenges are directly tied to the project's scope and the public sector environment, offering substantial learning opportunities for those interested in this domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex technical or policy information into simple, user-friendly language. What was your process, and what was the outcome?" (Focus on your process, plain language skills, and impact.)

• "How do you approach gathering requirements and developing user stories for new product features, especially when dealing with multiple stakeholders?" (Highlight your collaborative and analytical approach.)

Company & Culture Questions:

• "What interests you about working on government digital transformation projects and specifically this project?" (Show genuine interest in the public sector and the project's mission.)

• "How do you ensure content remains consistent across different parts of a product and aligns with design standards?" (Discuss your collaboration with designers and adherence to style guides.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific role and contributions, your process, the challenges faced, the solutions implemented, and the measurable results.

• Emphasize Process Over Polish: Interviewers are more interested in how you arrived at your solutions than just the final output. Show your thinking, your research, and your iterations.

• Highlight Collaboration: Point out instances where you worked closely with designers, developers, or product managers.

• Quantify Impact: Use numbers and data where possible to demonstrate the value of your work. If quantitative data isn't available, use strong qualitative feedback.

• Be Prepared for a Writing Task: Practice writing concise, clear copy for common UI elements (e.g., error messages, button labels, onboarding tips) that adheres to plain language and accessibility principles.

📝 Enhancement Note: Expect questions that probe your understanding of user journeys, requirements gathering, and how your writing directly contributes to the usability and effectiveness of a complex digital platform. Demonstrating an understanding of the public sector context and its unique communication needs will be beneficial.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided link on the Zoho Recruit portal.

• Tailor Your Resume: Customize your resume to highlight your experience in UX writing, content strategy, user research, and any relevant public sector or regulated industry projects. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest UX writing or content strategy case studies that best demonstrate your skills and experience. Ensure they clearly show your process, collaboration, and impact.

• Prepare Your Narrative: Practice walking through your portfolio case studies, focusing on explaining your process, decision-making, and the outcomes. Be ready to discuss your approach to plain language and accessibility.

• Research Performix & the Project: Understand Performix's mission and their work in the government sector. Familiarize yourself with the goals of digital transformation in public services, particularly for licensing and program integrity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---