UX Writer

📍 Job Overview

Job Title: UX Writer

Company: HH Global

Location: United States

Job Type: CONTRACTOR

Category: Content Strategy / UX Writing

Date Posted: 2025-09-10T11:00:00

Experience Level: 5-10 Years

Remote Status: Remote OK

🚀 Role Summary

• Drive content strategy for best-in-class websites, web stores, and checkout flows to enhance user experience and support conversion goals.

• Conceptualize and deliver exceptional digital experiences that seamlessly integrate brand identity with UX best practices, focusing on customer engagement and purchasing journeys.

• Champion copy and content strategy within product squads, proactively recommending A/B tests and strategic refinements to optimize content performance and achieve key business objectives.

• Develop and maintain a web content style guide in partnership with Senior Product Design Managers and Copy Leads to ensure brand consistency and quality.

📝 Enhancement Note: While the job title is "UX Writer," the responsibilities clearly indicate a strategic "Content Strategist" focus within a UX/Product team, specifically for e-commerce platforms. The role requires driving revenue through content and influencing product direction, which aligns with advanced operations and GTM-adjacent functions.

📈 Primary Responsibilities

• Collaborate with the client's Commerce product and design teams to ideate and create compelling content that clearly communicates value propositions and ultimately drives revenue.

• Act as the primary advocate for copy and content strategy within the Commerce squad, proactively proposing A/B tests, strategic content refinements, and innovative content strategies to achieve critical business objectives.

• Meticulously manage time and priorities to ensure timely delivery of content drafts, working cross-functionally to secure necessary reviews and on-time asset delivery to development teams.

• Develop, maintain, and socialize a comprehensive web content style guide, in close partnership with the Senior Product Design Manager and the Copy Lead, ensuring brand voice and UX consistency.

• Partner with cross-functional teams, including marketing, product management, and user research, to guarantee cohesive, user-centered design outcomes and content integration.

• Work closely with the Copy Lead and the broader Creative team to ensure all content is a clear and consistent extension of the client's brand style and tone of voice.

• Stay abreast of the latest trends and innovations in digital content strategy, UX writing, and e-commerce to inspire and drive continuous improvement and innovation.

📝 Enhancement Note: The core responsibilities highlight a strong emphasis on revenue generation through content optimization and strategic collaboration, positioning this role as key to the Go-To-Market (GTM) strategy execution within the e-commerce domain.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Writing, Design, Advertising, or a related field, or equivalent professional experience.

Experience: Minimum of 6 years of experience in UX Content Strategy, UX Writing, or Content Design, with a proven track record in e-commerce or digital product environments.

Required Skills:

• Proven expertise in UX Content Strategy and Content Design, with a strong portfolio demonstrating successful application.

• Deep understanding of user journey strategy development and the ability to integrate user research findings into practical design and content execution.

• Demonstrated ability to strategically execute content strategies that align with and drive key business objectives, particularly conversion and revenue growth.

• Excellent writing, editing, and proofreading skills, with a keen eye for detail and adherence to brand voice and style guidelines.

• Strong problem-solving capabilities, with the ability to analyze user needs and business requirements to craft effective content solutions.

• Exceptional communication and interpersonal skills, essential for effective collaboration within cross-functional teams.

• Proficiency in managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines in a fast-paced environment.

Preferred Skills:

• Experience with A/B testing content variations to measure impact and optimize user engagement and conversion rates.

• Familiarity with web analytics tools to track content performance and inform data-driven content decisions.

• Experience working within hyper-growth companies or fast-paced agency environments.

• Knowledge of SEO principles and how to apply them to UX content for improved visibility.

• Experience developing and managing content style guides and participating in content governance initiatives.

📝 Enhancement Note: The experience requirement (6+ years) and the focus on strategic impact (driving revenue, recommending A/B tests) suggest this is a mid-to-senior level role, requiring significant autonomy and strategic input, common in Go-To-Market operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 6 years of UX writing and content strategy work, with a focus on e-commerce platforms, checkout flows, and subscription services.

• Case studies demonstrating the strategic application of content to drive measurable business outcomes, such as increased conversion rates, improved user engagement, or reduced customer friction.

• Examples of user journey mapping and how content was strategically integrated to enhance the user experience at each touchpoint.

• Evidence of developing and implementing content style guides or brand voice guidelines for digital products.

Process Documentation:

• Examples of your process for content ideation, creation, and iteration, highlighting how user research and business objectives inform your approach.

• Documentation of how you collaborate with cross-functional teams (product, design, engineering, marketing) throughout the content lifecycle.

• Showcase your approach to managing content deliverables, including project timelines, stakeholder reviews, and final handoffs to development.

• Evidence of how you measure content effectiveness and use data to inform future content strategy and optimizations.

📝 Enhancement Note: A strong portfolio demonstrating direct impact on revenue and conversion through content strategy is critical. This aligns with the operational focus on measurable outcomes and efficiency improvements often sought in GTM and revenue operations roles.

💵 Compensation & Benefits

Salary Range: As this is a contract role (2-3 months with possibility of extension), compensation will be competitive and commensurate with experience. Based on industry standards for a UX Writer with 6+ years of experience in the United States, the estimated hourly rate could range from $50 to $80 USD, depending on specific skills and the client's budget.

Benefits:

• As a contract role, standard full-time employee benefits (health insurance, retirement plans, paid time off) are typically not included.

• Potential for contract extension based on performance and project needs.

• Opportunity to work with a leading company on impactful e-commerce initiatives.

• Exposure to a dynamic and collaborative team environment.

• Professional development through hands-on experience with cutting-edge digital content strategies.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week, with flexibility for a remote work arrangement. The contract duration is specified as 2-3 months, with the possibility of extension.

📝 Enhancement Note: The salary estimation is based on typical contract rates for experienced UX Writers in the US. Benefits for contract roles are generally limited compared to full-time positions, but the experience gained can be significant.

🎯 Team & Company Context

🏢 Company Culture

Industry: Marketing and Communications Services / Creative Services. HH Global operates as a global marketing execution partner, offering a wide range of creative, production, and technology services to brands.

Company Size: HH Global is a significant player in its industry. While exact employee counts fluctuate, it's generally considered a large enterprise with a global footprint, indicating a structured environment with established processes.

Founded: HH Global was founded in 1991, giving it decades of experience in serving major global brands and evolving with the marketing and communications landscape.

Team Structure:

• The UX Writer will likely be embedded within a client's specific product team (the "Commerce squad") at HH Global's client's organization.

• This team will include Product Managers, UX Designers, and potentially other specialists like researchers or developers.

• The UX Writer will report to a Senior Product Design Manager and work closely with a Copy Lead, suggesting a hierarchical structure with clear reporting lines and collaborative oversight.

Methodology:

• The role emphasizes a user-centered design approach, integrating user research into content strategy and execution.

• Data-driven decision-making is encouraged through the recommendation and implementation of A/B tests for content optimization.

• Agile methodologies are likely employed, given the "squad" structure and the need for rapid content iteration and delivery to development teams.

• Brand consistency and adherence to UX best practices are paramount in all content creation processes.

Company Website: https://hhglobal.com/

📝 Enhancement Note: HH Global acts as an intermediary, placing talent within client organizations. Understanding the client's industry and product focus is crucial for the UX Writer to succeed. The emphasis on data-driven optimization and cross-functional collaboration points to a modern, agile work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Writer or Content Strategist, requiring 6+ years of specialized experience. It involves significant autonomy in content strategy development and execution, influencing product direction and revenue outcomes.

Reporting Structure: The UX Writer will report to a Senior Product Design Manager and collaborate closely with a Copy Lead within the client's organization. They will also work cross-functionally with marketing, product, and user research teams.

Operations Impact: The role has a direct impact on revenue by driving conversion through optimized web content for e-commerce platforms. By improving user experience and clarity in purchasing flows, the UX Writer contributes to customer acquisition and retention, key metrics for GTM and revenue operations.

Growth Opportunities:

• For a contract role, growth often means extension, potential for future projects with the same client, or leveraging the experience for more senior permanent roles.

• Skill development in e-commerce content strategy, A/B testing, and working within a specific client's brand ecosystem.

• Opportunity to build a strong portfolio with high-impact, revenue-driving content projects.

• Potential to transition to more permanent roles within the client organization or through HH Global's network if performance is exceptional.

📝 Enhancement Note: While a contract role typically has defined limits, the emphasis on driving revenue and strategic input suggests that strong performers could see extensions or future opportunities. The title "UX Writer" belies the strategic and operational impact expected.

🌐 Work Environment

Office Type: The job is listed as "Remote OK" with the primary location being the United States. This suggests a fully remote or hybrid work arrangement is possible, with the understanding that the candidate is expected to be available during core working hours for the US-based client.

Office Location(s): While the specific client's office location is not detailed, the role is based in the United States, implying that the client operations are primarily within the US.

Workspace Context:

• Expect a digital-first, collaborative workspace, likely utilizing various communication and project management tools.

• The environment is expected to be dynamic, requiring adaptability and strong communication skills to work effectively with remote and cross-functional teams.

• Access to the client's digital tools, design systems, and collaboration platforms will be essential for performing the role.

• The focus will be on delivering high-quality content efficiently, with direct interaction with product and design stakeholders.

Work Schedule: The role is likely full-time (approximately 40 hours per week) for the duration of the contract (2-3 months). Flexibility in work hours may be possible, provided core collaboration times and deadlines are met, which is common for remote positions.

📝 Enhancement Note: The "Remote OK" status is a key factor. Candidates should be prepared to work autonomously and communicate effectively through digital channels, demonstrating self-discipline and strong organizational skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter from HH Global will likely conduct an initial phone or video screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review: A critical stage will involve a deep dive into your portfolio. Be prepared to walk through 2-3 key projects that best demonstrate your UX writing and content strategy skills, especially those related to e-commerce, conversion optimization, and driving revenue.

• Hiring Manager/Team Interview: You will likely interview with the Senior Product Design Manager and potentially other members of the client's Commerce squad. This interview will focus on your strategic thinking, collaboration style, problem-solving abilities, and how you approach content challenges.

• Skills Assessment/Case Study: It's possible you may be asked to complete a short take-home assignment or a live exercise to assess your writing skills, strategic thinking, and ability to apply UX principles to specific scenarios.

Portfolio Review Tips:

• Curate your portfolio to highlight projects most relevant to e-commerce, driving conversion, and user journey optimization.

• For each project, clearly articulate the problem statement, your role, the strategic approach you took, the content solutions you developed, and the measurable results (e.g., conversion lift, engagement increase).

• Be prepared to discuss your content process, how you collaborate with designers and product managers, and how you incorporate user feedback and data.

Challenge Preparation:

• If a case study is provided, focus on understanding the business objectives and user needs.

• Structure your response logically: problem, approach, solution, and impact.

• Clearly articulate your content strategy and the rationale behind your writing choices.

• Practice presenting your work concisely and confidently, highlighting your strategic thinking and operational impact.

📝 Enhancement Note: The interview process will heavily weigh your portfolio and your ability to articulate the why and how behind your content decisions, with a strong emphasis on demonstrable business impact, which is a hallmark of operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Familiarity with platforms used for website content publishing (e.g., Adobe Experience Manager, Contentful, WordPress) may be beneficial, though not explicitly stated.

• Collaboration Tools: Proficiency with platforms like Slack, Microsoft Teams, Google Workspace for communication and project management.

• Design & Prototyping Tools: While not a designer, understanding or having familiarity with tools like Figma, Sketch, or Adobe XD is advantageous for collaborating with designers and reviewing mockups.

Analytics & Reporting:

• Web Analytics: Experience with tools such as Google Analytics, Adobe Analytics, or similar platforms to track content performance and user behavior.

• A/B Testing Tools: Familiarity with platforms like Optimizely, VWO (Visual Website Optimizer), or Google Optimize for testing content variations.

CRM & Automation:

• While not directly managing CRM or automation, an understanding of how content integrates with customer journeys managed through CRM systems (e.g., Salesforce, HubSpot) can be valuable.

📝 Enhancement Note: While specific tools aren't listed, the nature of the role in e-commerce content strategy implies a need for comfort with digital platforms, analytics, and collaboration tools common in modern tech and marketing operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user's needs through clear, helpful, and intuitive content.

• Data-Driven Decision Making: Utilizing analytics and A/B testing results to inform content strategy and measure success.

• Collaboration: Working effectively with diverse teams to achieve shared goals and create cohesive user experiences.

• Brand Consistency: Upholding the client's brand voice, tone, and values across all digital touchpoints.

• Efficiency & Agility: Delivering high-quality work in a timely manner, adapting to changing priorities and project needs.

• Innovation: Continuously seeking new and better ways to engage users and drive business outcomes through content.

Collaboration Style:

• The role requires active participation in cross-functional teams, contributing expertise in content strategy and writing.

• Expect a collaborative environment where ideas are shared, feedback is given and received constructively, and team members work towards common product and business goals.

• Proactive communication and a willingness to partner with product managers, designers, and marketing stakeholders are essential.

📝 Enhancement Note: The emphasis on data, user-centricity, and collaboration aligns with best practices in modern operations and GTM teams, particularly those focused on customer experience and revenue growth.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Brand with UX Best Practices: Ensuring content effectively communicates the client's brand identity while adhering to user-centered UX principles and driving conversion.

• Pace of a Contract Role: Managing workload and delivering high-quality output within a fixed, potentially short, contract period.

• Cross-Functional Dependencies: Navigating the complexities of working with multiple teams and ensuring content aligns with broader product and marketing strategies.

• Influencing Strategy: As a contractor, effectively influencing product and design decisions to champion best-in-class content strategy requires strong communication and persuasive skills.

Learning & Development Opportunities:

• Gain hands-on experience with leading e-commerce platforms and digital content strategies.

• Develop expertise in applying A/B testing methodologies to content to drive measurable business impact.

• Enhance skills in collaborating within agile product teams and contributing to the strategic direction of digital products.

• Build a strong portfolio of impactful work that can advance your career in UX writing and content strategy.

📝 Enhancement Note: The challenges presented are typical for contract roles and require strong self-management and communication skills, which are valuable assets in any operations role.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing content strategy for an e-commerce checkout flow. How do you balance brand voice with conversion optimization?" (Focus on your structured approach, user journey mapping, and data-driven insights).

• "Walk us through a project where you used A/B testing on content. What was the hypothesis, what did you test, and what were the results?" (Highlight your analytical skills and ability to demonstrate ROI).

Company & Culture Questions:

• "What do you know about HH Global and our client's business? How does your experience align with our needs?" (Research HH Global and any publicly available information about their client if possible).

• "How do you stay updated on the latest trends in UX writing and digital content strategy?" (Showcase your passion for continuous learning and industry awareness).

Portfolio Presentation Strategy:

• Select 2-3 projects that best showcase your experience in e-commerce, conversion optimization, brand integration, and strategic thinking.

• For each project, clearly articulate the problem, your specific contributions, the strategic rationale, the content solutions, and the measurable outcomes.

• Be ready to discuss your content creation process, your collaboration style, and how you use data to inform your work.

• Practice presenting your portfolio concisely, ensuring you can articulate the business impact of your content.

📝 Enhancement Note: Prepare to discuss your work through the lens of business impact, conversion rates, and user journey optimization, demonstrating how your UX writing skills directly contribute to revenue and operational efficiency.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided link on jobs.dayforcehcm.com.

• Portfolio Preparation: Ensure your resume and portfolio are up-to-date and clearly highlight your experience in UX writing, content strategy, and e-commerce, with a strong emphasis on driving conversion and revenue. Tailor your portfolio to showcase projects demonstrating strategic thinking and measurable results.

• Resume Optimization: Customize your resume to include keywords from the job description, such as "UX Writer," "Content Strategy," "e-commerce," "conversion optimization," "A/B testing," and "cross-functional collaboration." Quantify your achievements whenever possible.

• Interview Practice: Prepare to discuss your portfolio projects in detail, focusing on the strategic rationale behind your content decisions and the business impact achieved. Practice answering common UX writing and content strategy interview questions.

• Company Research: Familiarize yourself with HH Global and, if possible, the client they are serving. Understand their industry, target audience, and any known challenges or opportunities in their digital presence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.