UX UI ANALYST III

📍 Job Overview

Job Title: UX UI ANALYST III

Company: Inter Carreiras

Location: Belo Horizonte, MG, Brazil

Job Type: Full-time

Category: UX/Product Design, Customer Experience (CX) Operations

Date Posted: March 19, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• This role is crucial for enhancing the customer experience within the CX Cockpit, focusing on integrating service flows and journeys within the Salesforce platform.

• The UX UI Analyst III will be instrumental in connecting service channels, information, and interactions to drive operational efficiency for internal teams and a fluid experience for end customers.

• Responsibilities include deep dives into processes, systems, and the needs of service agents to identify and implement improvements in the customer service journey.

• The position demands a strategic approach to designing simpler, integrated, and intelligent user experiences for both internal users and external clients.

📝 Enhancement Note: While the job title is "UX UI ANALYST III," the description clearly positions this role within an operational context, specifically focusing on the integration of customer service workflows within Salesforce. Therefore, it's categorized under UX/Product Design and CX Operations, emphasizing the practical application of design principles to improve operational efficiency and user experience in a service environment. The "III" in the title suggests a level of expertise and strategic involvement expected from the candidate.

📈 Primary Responsibilities

• Map and analyze customer service journeys and workflows to identify bottlenecks and areas for improvement.

• Collaborate closely with CX, business, and technology teams to understand pain points, gather requirements, and identify opportunities for enhanced user experiences.

• Design user interfaces and user experiences for integrating customer service and operational processes within the Salesforce CRM platform.

• Partner with cross-functional teams to ensure the technical feasibility, operational coherence, and strategic alignment of proposed solutions.

• Contribute to the development of a comprehensive, forward-thinking customer experience strategy, balancing the needs of both external customers and internal service agents.

• Drive process optimization initiatives by translating user needs and operational challenges into actionable design solutions.

• Support the implementation and adoption of new tools and processes that enhance service delivery and operational efficiency.

• Conduct user research and gather feedback from internal stakeholders to inform design decisions and iterative improvements.

📝 Enhancement Note: The core responsibilities highlight a blend of traditional UX/Product Design tasks (journey mapping, interface design) with a strong operational focus (integration within Salesforce, operational efficiency, process improvement). The emphasis on understanding "internal users" (service teams) alongside "external customers" is a key differentiator for this role, requiring a systemic approach to UX design within a complex enterprise system.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience: 5-10 years of progressive experience in UX/Product Design, with a proven track record of designing and implementing user-centered solutions.

Required Skills:

• Demonstrated experience in UX/Product Design, including user research, wireframing, prototyping, and usability testing.

• Strong ability to structure and visualize complex customer service journeys and operational flows.

• Excellent systemic vision to connect user journeys, operational processes, and technology solutions.

• Proven ability to collaborate effectively with multidisciplinary teams, including product managers, engineers, and business stakeholders.

• Proficiency in user flow diagramming and information architecture.

Preferred Skills:

• Prior experience with internal products, customer service operations, or CRM systems.

• Familiarity or direct experience with Salesforce, including its customization and workflow capabilities.

• Experience in designing integrated solutions across multiple channels and platforms.

• Understanding of agile development methodologies.

• Knowledge of CX best practices and service design principles.

📝 Enhancement Note: The "5-10 years" experience level suggests a need for candidates who can not only execute design tasks but also contribute strategically to process improvement and system integration. The explicit mention of Salesforce as a differential indicates that candidates with CRM experience, particularly within this platform, will have a significant advantage. The emphasis on "structuring complex flows" and "systemic vision" points towards a need for analytical and strategic thinking beyond pure visual design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 comprehensive case studies demonstrating end-to-end UX/Product Design processes.

• Clearly articulate your role, the problem statement, your design process, key decisions, and the impact of your solutions.

• Highlight projects involving process optimization, workflow integration, or system enhancements, particularly within CRM or enterprise software environments.

• Demonstrate your ability to translate complex operational requirements into intuitive and efficient user experiences.

Process Documentation:

• Detail your approach to user research, requirements gathering, and stakeholder management.

• Explain your methodology for designing and iterating on user interfaces and user flows.

• Showcase how you ensure the viability and coherence of design solutions through cross-functional collaboration.

• Provide examples of how you measure the success of your designs in terms of user satisfaction and operational efficiency.

📝 Enhancement Note: Given the operational focus of this role, a portfolio is essential. It should go beyond standard UX deliverables to showcase how candidates have tackled complex systems, integrated workflows, and driven tangible efficiency improvements. Case studies demonstrating work within CRM environments or on internal tools will be highly valued.

💵 Compensation & Benefits

Salary Range: Given the "Analyst III" title, 5-10 years of experience, and location in Belo Horizonte, Brazil, a competitive salary range would be expected. Based on industry benchmarks for similar roles in Brazil, the estimated annual gross salary could range from R$ 80,000 to R$ 140,000, depending on specific experience, skills, and the company's compensation structure.

Benefits:

• Vale-alimentação (Food Voucher) and Vale-refeição (Meal Voucher)

• Health Insurance

• Dental Insurance

• Life Insurance

• Birthday Day Off

• Baby On Board Program & Lactation Room

• Extended Parental Leave

• Childcare/Nanny Assistance & Assistance for Children with Disabilities

• Wellhub (Fitness & Wellness Platform)

• Running Group

• CARE4U Space (Belo Horizonte): Exclusive rates for self-care services, decompression area, games, and mini-golf.

• SuperApp Advantages: Access to benefits and services within the Inter SuperApp, such as Duo Gourmet.

• Prime Inter Card

• Internal Training and Development Programs

Working Hours: 40 hours per week, standard business hours (e.g., 9 AM to 6 PM, with a one-hour break), with potential for some flexibility.

📝 Enhancement Note: The salary estimate is based on general market data for a mid-to-senior level UX/Product Design role in Brazil. The extensive list of benefits provided indicates a strong focus on employee well-being and development, which is common for tech-centric companies like Inter & Co. The working hours are typical for a full-time, on-site role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) / Digital Banking / Super App Services. Inter & Co operates as a comprehensive digital financial services platform, offering banking, investments, credit, insurance, and a marketplace.

Company Size: Large (over 1000 employees), as indicated by the "Super App" and extensive benefits, suggesting a well-established and growing organization.

Founded: 2008 (Inter & Co). This history implies a company that has evolved significantly from its origins, likely fostering a culture of innovation and adaptation.

Team Structure:

• The role is within the "Cockpit de CX" (Customer Experience Cockpit) team, indicating a dedicated focus on improving customer interactions and service delivery.

• This team likely comprises professionals from Design, Product Management, Customer Service, and Technology, working collaboratively to enhance the customer journey.

Methodology:

• Data-Driven Decisions: Emphasis on using data to understand user behavior, identify pain points, and measure the impact of design solutions.

• Agile & Iterative Development: Likely employing agile methodologies for rapid prototyping, testing, and implementation of new features and process improvements.

• Cross-Functional Collaboration: Strong emphasis on working in multidisciplinary teams to ensure holistic solutions that consider business, technology, and user needs.

• User-Centricity: A core principle of designing with the customer and internal user experience at the forefront.

Company Website: https://inter.co/

📝 Enhancement Note: Inter & Co's positioning as a "Super App" suggests a dynamic, fast-paced environment driven by technological innovation and a commitment to providing a wide range of integrated services. The company culture likely values collaboration, agility, and a forward-thinking approach to problem-solving, especially within operational contexts like CX improvement.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an "Analyst III," signifying a mid-to-senior level position. It requires a strong foundation in UX/Product Design principles coupled with the ability to apply them strategically within an operational framework, specifically involving CRM and process integration. The candidate is expected to be proficient and capable of driving significant improvements independently.

Reporting Structure: The role will likely report to a manager or lead within the CX Cockpit team, with strong collaborative ties to product managers, business stakeholders, and technical teams responsible for Salesforce implementation. This structure facilitates cross-functional alignment and ensures that design solutions are well-integrated into the broader business strategy.

Operations Impact: The UX UI Analyst III will have a direct impact on operational efficiency by streamlining customer service workflows within Salesforce. This translates to reduced handling times for service agents, improved first-contact resolution rates, and ultimately, a more positive and seamless experience for Inter's customers. Their work will contribute to the overall effectiveness and scalability of the company's customer support operations.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in Service Design, CRM-centric UX, or specific FinTech product domains.

• Leadership: Potential to move into Senior UX roles, Lead Designer positions, or Product Management roles focused on CX and operational systems.

• Skill Development: Access to internal training programs and potential for external certifications in areas like Salesforce, Agile methodologies, or advanced UX research techniques.

• Cross-Functional Mobility: The experience gained in integrating systems and collaborating across departments can open doors to roles in Product, Operations Management, or Business Analysis.

📝 Enhancement Note: The "Analyst III" title and required experience level suggest that this is not an entry-level position. Candidates are expected to bring significant expertise and the ability to influence design and operational decisions. The growth opportunities highlight a clear path for career advancement within Inter, particularly for those who excel in improving operational workflows through design.

🌐 Work Environment

Office Type: The presence of a CARE4U space and emphasis on collaboration suggests a modern, hybrid office environment that balances productive work with employee well-being. As the role is listed as "On-site," it implies a physical workspace is available and expected for regular use.

Office Location(s): Belo Horizonte, MG, with specific mention of the CARE4U space, indicating a primary office location in this city. This location likely offers amenities and a collaborative atmosphere conducive to design and operational work.

Workspace Context:

• Collaborative Atmosphere: The emphasis on multidisciplinary teams and the mention of collaboration tools and spaces indicate a work environment that encourages teamwork and open communication.

• Technology-Rich Environment: As a FinTech company, expect access to modern design software, collaboration platforms, and potentially direct integration with Salesforce and other operational tools.

• Cross-Functional Interaction: Opportunities to engage with various departments, including customer service, business operations, product development, and technology teams, fostering a holistic understanding of the business.

Work Schedule: A standard 40-hour work week is expected, typically aligned with Brazilian business hours (e.g., 9 AM to 6 PM). While on-site, there might be some flexibility offered, aligning with the company's modern approach to work.

📝 Enhancement Note: The description of the CARE4U space and the presence of amenities like a decompression area and mini-golf suggest a company culture that values employee well-being and provides a comfortable, engaging physical workspace. For an on-site role, this environment is crucial for fostering collaboration and productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Curriculum Screening: Initial review of resumes to assess alignment with required experience and skills.

• Screening (Talent Team): An initial conversation to gauge alignment on expectations, role scope, and cultural fit.

• Assessments: Potential for online tests or exercises to evaluate specific skills, such as problem-solving or design aptitude.

• Technical Test (if needed): A practical exercise to assess design capabilities, workflow mapping, or Salesforce familiarity.

• Interview with Leadership: A discussion with the hiring manager or senior leadership to evaluate strategic thinking, operational understanding, and overall fit for the team.

• Offer of Contract: Final stage involving the job offer and negotiation.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business problem, your specific contributions, the design solutions implemented, and the measurable outcomes (e.g., improved efficiency, reduced error rates, enhanced user satisfaction).

• Showcase Process: Detail your methodology for journey mapping, user research, stakeholder interviews, and how you translated these insights into design decisions within Salesforce.

• Highlight Systemic Thinking: Demonstrate how you considered the broader operational context, system integrations, and the needs of both internal users and external customers.

• Salesforce Relevance: If you have Salesforce experience, specifically call out projects where you designed or improved workflows, interfaces, or processes within the platform.

• Clarity and Conciseness: Present your case studies in a clear, structured, and visually appealing manner, making it easy for the review team to understand your contributions.

Challenge Preparation:

• Process Mapping Exercise: Be prepared to map out a hypothetical customer service journey or workflow, identifying pain points and proposing design solutions.

• Salesforce Scenario: Anticipate questions or exercises related to how you would design or improve a specific process within Salesforce.

• Stakeholder Management: Prepare to discuss how you would collaborate with diverse teams (business, tech, service) to gather requirements and gain buy-in for your design solutions.

• Problem-Solving Scenarios: Think about how you approach complex operational challenges and translate them into actionable design strategies.

📝 Enhancement Note: The interview process is structured to evaluate a range of skills, from basic qualifications to strategic thinking and technical aptitude. A strong portfolio that demonstrates practical application of design principles to solve operational challenges, especially within CRM environments like Salesforce, will be critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Central to this role; proficiency or familiarity with its customization, workflow automation, and user interface capabilities is highly desirable.

• UX/UI Design Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or similar for wireframing, prototyping, and interface design.

• Prototyping Tools: Tools like InVision, Axure, or built-in features in design software for creating interactive prototypes.

Analytics & Reporting:

• Analytics Platforms: Experience with tools for analyzing user behavior and operational metrics. While specific tools aren't listed, familiarity with general analytics concepts is important.

• Data Visualization Tools: Ability to interpret and present data through dashboards or reports.

CRM & Automation:

• CRM Systems: Salesforce is the primary focus. Experience with other CRM platforms could demonstrate transferable skills.

• Workflow Automation Tools: Understanding of how to leverage CRM features or other tools to automate processes and improve efficiency.

• Collaboration Tools: Proficiency with platforms like Slack, Microsoft Teams, Jira, Confluence for team communication and project management.

📝 Enhancement Note: The explicit mention of Salesforce is the most critical tool requirement. Candidates should highlight any experience they have with this platform, focusing on how they've used it to improve user experiences or operational workflows. Familiarity with standard UX design and collaboration tools is also expected.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and improving the experience for both external customers and internal service agents.

• Efficiency & Optimization: A drive to streamline processes, eliminate redundancies, and enhance operational effectiveness through thoughtful design and technology.

• Innovation & Adaptability: A culture that encourages creative problem-solving and embraces new technologies and methodologies to stay ahead in the FinTech space.

• Collaboration & Teamwork: A belief in the power of multidisciplinary teams working together to achieve common goals, with open communication and shared accountability.

• Data-Driven Decision Making: Relying on insights from data and user feedback to inform design choices and measure success.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where design, product, business, and technology teams work in tight alignment to achieve integrated solutions.

• Open Feedback Culture: Encouragement of constructive feedback and open dialogue among team members to foster continuous improvement.

• Agile & Iterative Approach: Collaboration will likely follow agile principles, with regular check-ins, sprint reviews, and a focus on iterative development based on feedback and testing.

• Knowledge Sharing: A culture that promotes sharing best practices, learnings, and insights across teams to elevate collective expertise.

📝 Enhancement Note: Inter & Co's "#sanguelaranja" (orange blood) and "Super Team" ethos suggests a strong, unified culture. The values likely emphasize proactivity, a can-do attitude, and a shared passion for innovation within the financial services sector, particularly in improving operational aspects that impact customer experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Integrating Complex Systems: Navigating the intricacies of Salesforce and ensuring seamless integration with other internal systems and customer touchpoints.

• Balancing Stakeholder Needs: Mediating and aligning the diverse requirements and priorities of different departments (CX, Business, Technology).

• Driving Adoption: Ensuring that new designs and process improvements are effectively adopted by internal service teams and lead to tangible efficiency gains.

• Evolving FinTech Landscape: Keeping pace with rapid technological advancements and evolving customer expectations in the FinTech industry.

Learning & Development Opportunities:

• Advanced Salesforce Training: Opportunities to gain deeper expertise in Salesforce administration, customization, and workflow automation.

• Service Design Specialization: Developing advanced skills in service design methodologies and applying them to complex operational environments.

• FinTech Industry Insights: Gaining in-depth knowledge of the digital banking and financial services sector.

• Leadership Development: Potential for mentorship and training to move into senior or lead design roles, contributing to strategic decision-making.

📝 Enhancement Note: This role presents a significant opportunity for growth by tackling complex operational challenges within a leading FinTech organization. The challenges are framed as opportunities for skill development and strategic contribution, particularly in areas like system integration and user adoption.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex customer service journey you mapped and how you identified opportunities for improvement. What was the outcome?" (Focus on process, methodology, and impact).

• "How would you approach designing an integrated workflow within Salesforce to improve agent efficiency for handling customer inquiries across multiple channels?" (Demonstrate systemic thinking and Salesforce awareness).

Company & Culture Questions:

• "What interests you about Inter & Co's 'Super App' model and its impact on customer experience?" (Show research and alignment with company vision).

• "How do you see your role contributing to Inter's culture of innovation and continuous improvement?" (Connect your skills to company values).

Portfolio Presentation Strategy:

• Structure your presentation: Start with the business problem, your role, your process (research, ideation, design, testing), the solution, and finally, the measurable impact.

• Quantify results: Where possible, use data and metrics to demonstrate the success of your projects (e.g., X% increase in efficiency, Y% reduction in error rates).

• Focus on Salesforce integration: If applicable, clearly explain how your designs integrated with or improved workflows within Salesforce.

• Be ready for deep dives: Anticipate detailed questions about your design decisions, challenges faced, and how you collaborated with others.

📝 Enhancement Note: Interview preparation should heavily emphasize the operational aspects of the role. Candidates need to demonstrate not just UX skills but also an understanding of how design impacts efficiency, system integration, and stakeholder management within a corporate environment like Inter.

📌 Application Steps

To apply for this UX UI Analyst III position:

• Submit your application through the provided Greenhouse link.

• Curate your portfolio: Select 2-3 of your most relevant projects that showcase your experience in UX/Product Design, workflow integration, and ideally, CRM systems or internal tools. Ensure each case study clearly outlines the problem, your process, solution, and impact.

• Tailor your resume: Highlight keywords from the job description, such as "UX/Product Design," "Salesforce," "journey mapping," "flow structuring," "operational efficiency," and "multidisciplinary teams." Quantify achievements wherever possible.

• Prepare for interview questions: Practice answering strategy, behavioral, and company-specific questions, focusing on your experience with complex systems and cross-functional collaboration. Rehearse presenting your portfolio, emphasizing your contributions and the impact of your work.

• Research Inter & Co: Familiarize yourself with their Super App model, recent news, and company culture. Understand their mission and how your role contributes to their overall strategy in the FinTech space.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided information. All details, especially regarding salary ranges and specific role expectations, should be verified directly with the hiring organization during the application and interview process.