UX Specialist

📍 Job Overview

Job Title: UX Specialist

Company: 3P NV

Location: Kontich, Flanders, Belgium

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-04-20

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the UX design process to enhance software usability, consistency, and innovation for a leading Belgian software company serving the public sector.

• Translate complex user needs into intuitive, thoughtful, and scalable user interfaces by developing personas, user journeys, and service blueprints.

• Facilitate design thinking workshops, analysis sessions, and design sprints to drive user-centered design principles across cross-functional teams.

• Create wireframes and interactive prototypes using Figma, ensuring successful implementation through close collaboration with development and QA teams.

• Drive UX consistency across a suite of products and modules, contributing to the modernization and improvement of public service delivery.

📝 Enhancement Note: This role is positioned as a "UX Specialist" but the responsibilities and expectations, particularly "leading the UX process," "facilitating workshops," and "driving UX consistency," suggest a more senior or lead capacity within the UX function. The company's focus on a "leading role in the UX process" and "structural anchoring of design thinking" supports this interpretation.

📈 Primary Responsibilities

• Design and iteratively improve user interfaces with a strong emphasis on usability, accessibility, and adherence to design best practices.

• Develop and maintain comprehensive user personas, detailed user journeys, and effective service blueprints to represent user needs and system interactions.

• Actively facilitate design thinking workshops, requirements analysis sessions, and agile design sprints to foster collaboration and drive innovation.

• Construct detailed wireframes and dynamic, interactive prototypes using Figma to visualize and test user flows and interface designs.

• Conduct rigorous user testing and feedback sessions to validate design decisions and gather insights for continuous improvement.

• Collaborate closely with Product Owners, Business Analysts, Developers, and QA engineers to ensure accurate and high-quality implementation of UX/UI designs.

• Champion and enforce UX consistency across all products and modules, ensuring a cohesive and unified user experience.

• Contribute to the strategic direction of UX within the organization, helping to embed user-centered design principles into the company's development lifecycle.

📝 Enhancement Note: The responsibilities emphasize a hands-on design and facilitation role, with a clear expectation to lead and embed UX practices. The mention of "leading the UX process" and "structural anchoring of design thinking" indicates a need for proactive engagement and influence beyond just execution.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in UX, Interaction Design, Product Design, Human-Computer Interaction (HCI), or a closely related field.

Experience: Demonstrable experience in UX/UI design, specifically within complex software web environments, with a preference for SaaS (Software as a Service) experience. A portfolio showcasing relevant projects is essential.

Required Skills:

• Proficient in UX/UI design principles and methodologies.

• Strong command of Figma for design systems, wireframing, and interactive prototyping.

• Proven experience with design thinking frameworks, design sprints, and workshop facilitation.

• Expertise in developing and utilizing personas, user journeys, and service blueprints.

• Ability to conduct and interpret usability testing and user feedback sessions.

• Solid analytical skills to translate user insights into actionable UX solutions.

• Excellent communication and interpersonal skills, with the ability to effectively engage with both business and technical stakeholders.

• A keen eye for detail, consistency, and innovation in design.

Preferred Skills:

• Experience in the public sector or with government software solutions.

• Familiarity with agile development methodologies.

• Knowledge of accessibility standards (e.g., WCAG).

• Experience with other interface design or prototyping tools.

📝 Enhancement Note: The experience requirements are framed around "demonstrable experience" and a portfolio, indicating a need for practical application of skills. The "2-5 years" AI-derived experience level aligns with the expectation of leading certain UX processes and facilitating workshops, suggesting a candidate who is beyond entry-level but not yet a senior manager.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX/UI design projects, with a strong emphasis on complex software web environments and SaaS applications.

• Detailed case studies that highlight your approach to problem-solving, design process, and the impact of your UX solutions.

• Examples of wireframes, interactive prototypes (preferably created in Figma), and final UI designs.

• Documentation of user research, usability testing, and how feedback was incorporated into design iterations.

Process Documentation:

• Showcase your ability to document and communicate UX workflows, from initial research and ideation to design implementation and validation.

• Examples of how you have facilitated and documented design thinking workshops, design sprints, or other collaborative ideation sessions.

• Demonstrate understanding of how UX processes integrate with broader software development lifecycles (e.g., Agile).

📝 Enhancement Note: Given the emphasis on leading UX processes and facilitating workshops, the portfolio should not just display final designs but also the process behind them. This includes the strategic thinking, user research, collaboration, and iterative refinement that led to successful outcomes.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Specialist with 2-5 years of experience in Belgium, a competitive salary range is estimated between €45,000 and €65,000 gross per year. This range considers the company's success, the strategic importance of the role, and the cost of living in the Flanders region.

Benefits:

• Company car or mobility budget, offering flexibility in transportation.

• Full equipment package including a laptop and smartphone for efficient work.

• Telework budget to support remote work setup.

• Comprehensive social benefits: hospitalization insurance and a pension plan for long-term security.

• Additional extralegal benefits such as meal vouchers and eco-vouchers.

• Opportunities for professional development and continuous learning.

• Regular team events and teambuildings to foster a strong team culture.

Working Hours: Standard full-time working hours are approximately 40 hours per week, with flexible working conditions and telework options available, accommodating the hybrid work model.

📝 Enhancement Note: The salary range is an estimate based on publicly available data for UX Specialist roles in Belgium with 2-5 years of experience. Actual compensation will be determined by the candidate's specific qualifications, experience, and the company's compensation structure. The hybrid nature of the role with 2 days in the office is factored into the overall value proposition.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software development, with a strong focus on solutions for the public sector in Belgium and France. The company has a dominant market share (97%) and serves over 2000 clients.

Company Size: A successful and growing technology company with a significant client base, indicating a stable yet dynamic work environment. The team size is not explicitly stated but the growth suggests a substantial and expanding workforce.

Founded: Over 20 years ago, indicating a mature company with established expertise and a strong reputation in its niche.

Team Structure:

• The UX Specialist will work within multi-functional teams, collaborating closely with Product Owners, Business Analysts, Developers, and QA engineers.

• There is an expectation of cross-functional collaboration across product, technology, consulting, and sales departments.

Methodology:

• Emphasis on design thinking and user-centered design principles.

• Agile development methodologies are likely in practice, given the collaborative and iterative nature of software development in tech companies.

• Data analysis and user insights are central to translating user needs into effective UX solutions.

• Workflow planning and optimization are core to improving user interfaces and overall software usability.

• Automation and efficiency are implicit goals through effective UX design.

Company Website: https://www.3p.eu/

📝 Enhancement Note: 3P NV's focus on the public sector means that the UX Specialist will be working on solutions that have a tangible impact on societal services. This context is crucial for understanding the company's mission and the potential significance of the UX work performed.

📈 Career & Growth Analysis

Operations Career Level: This role is at a mid-level, often referred to as a UX Specialist or UX Designer. It requires independent work, the ability to lead specific processes like workshops and design sprints, and influence design decisions. It's a step beyond a junior designer, demanding a solid understanding of UX methodologies and practical application.

Reporting Structure: While not explicitly detailed, the UX Specialist will likely report to a Product Manager, Head of Product, or a Lead UX Designer/Manager if one exists. Collaboration with peers in development and business analysis is expected to be very close.

Operations Impact: The UX Specialist's work directly impacts user adoption, satisfaction, and efficiency of software used by government entities. By improving usability and consistency, they contribute to more effective public service delivery, which is a significant and meaningful impact.

Growth Opportunities:

• Specialization: Deepen expertise in specific UX areas such as interaction design, user research, or design systems.

• Leadership: Progress into a Senior UX Specialist or UX Lead role, taking on more strategic projects and mentoring junior designers.

• Cross-functional Mobility: Transition into Product Management or Business Analysis roles, leveraging a strong understanding of user needs and product development.

• Skill Development: Opportunities for continuous learning through workshops, conferences, and potentially certifications in UX/UI design and related fields.

📝 Enhancement Note: The company emphasizes "real chances for professional development" and "a dynamic and supportive environment where initiative, autonomy, and team spirit are truly encouraged." This suggests that proactive individuals can shape their career paths within 3P NV.

🌐 Work Environment

Office Type: Hybrid work model, requiring a minimum of 2 days per week in the Kontich office. This suggests a balance between focused individual work at home and collaborative, in-person interaction at the office.

Office Location(s): Kontich, Flanders, Belgium. This location provides access to a developed region with good infrastructure.

Workspace Context:

• The office environment is described as dynamic and supportive, encouraging initiative and collaboration.

• Access to necessary tools and technology (laptop, smartphone) is provided.

• Opportunities for interaction with multi-functional teams are frequent, fostering a collaborative approach to problem-solving.

• The company culture values knowledge sharing and teamwork.

Work Schedule: Standard full-time hours (approx. 40 hours/week) with flexibility, accommodating the hybrid work arrangement and allowing for effective management of design processes which may require focused, uninterrupted time.

📝 Enhancement Note: The requirement for 2 days in the office is a key aspect. Candidates should consider how they can best leverage in-person time for collaboration, workshops, and team building, while also planning for productive remote work sessions for focused design tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess qualifications and relevant experience.

• First Interview: Likely a discussion with an HR representative or hiring manager to assess cultural fit, motivation, and overview of experience. Preparation should focus on your career journey and why 3P NV.

• Technical/Skills Interview: A deeper dive into UX/UI skills, design process, and problem-solving abilities. This may include presenting a case study from your portfolio and discussing your approach. Be prepared to discuss Figma proficiency and design thinking implementation.

• Workshop/Challenge: Potentially a practical exercise or a case study presentation to evaluate your ability to apply UX principles to a real-world problem. Focus on demonstrating your thought process and collaboration skills.

• Final Interview: May involve meeting with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Structure: Organize your portfolio clearly, with distinct sections for each project. Start with a strong overview of the project's goals and your role.

• Process Focus: For each case study, emphasize your process: user research, problem definition, ideation, wireframing, prototyping, testing, and iteration. Highlight how you solved specific problems.

• Visuals: Include high-quality visuals of wireframes, prototypes, and final designs. Interactive prototypes are highly valued.

• Metrics & Impact: Quantify the impact of your work whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Figma Showcase: Explicitly demonstrate your Figma skills, including any use of design systems or complex prototyping features.

• Conciseness: Be prepared to walk through your portfolio efficiently, focusing on the most relevant projects for this role.

Challenge Preparation:

• Prepare to discuss how you would approach designing for a specific public sector need, considering accessibility and diverse user groups.

• Practice articulating your design decisions and the rationale behind them, linking them to user needs and business objectives.

• Be ready to explain your experience with design thinking and how you've facilitated such processes.

📝 Enhancement Note: The emphasis on "structural anchoring of design thinking" and "leading the UX process" suggests that interviewers will be looking for candidates who can not only execute but also evangelize and implement UX best practices within development teams. Your portfolio and interview responses should reflect this proactive approach.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is a core requirement. Proficiency in Figma for design systems, wireframing, prototyping, and collaborative design is essential.

• Prototyping Tools: While Figma is specified, familiarity with other prototyping tools may be beneficial.

• User Research & Testing Tools: Experience with tools for conducting usability tests, surveys, and user interviews.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics or similar platforms to understand user behavior on web applications.

• Performance Metrics: Ability to track and report on UX metrics such as task completion rates, error rates, user satisfaction (e.g., NPS, CSAT), and adoption rates.

CRM & Automation:

• While not directly a UX tool, understanding how UX integrates with CRM systems (e.g., Salesforce, Microsoft Dynamics) and workflow automation tools can be beneficial for context.

📝 Enhancement Note: The explicit mention of Figma is a key requirement. Candidates should be prepared to demonstrate their expertise in its advanced features and how they leverage it for efficient design workflows and collaboration.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on teamwork across product, technology, and business functions to deliver impactful solutions.

• Initiative & Autonomy: Encouragement to take ownership, propose ideas, and work independently within a supportive framework.

• Knowledge Sharing: A culture that values learning from each other, sharing expertise, and continuous improvement.

• Impact-Driven: A focus on creating solutions that genuinely improve public services and contribute to societal benefit.

• User-Centricity: A deep commitment to understanding and serving the needs of end-users in all design and development efforts.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with developers, business analysts, and product owners in integrated teams.

• Open Communication: A culture that encourages open feedback, constructive criticism, and transparent dialogue.

• Agile & Iterative: Collaboration likely follows agile principles, with regular check-ins and iterative development cycles.

• Workshop Facilitation: A willingness and ability to facilitate collaborative sessions to drive consensus and innovation.

📝 Enhancement Note: The company's mission to "modernize and improve public service delivery" is a core value. Candidates who are motivated by making a tangible societal impact will likely find this environment particularly rewarding and aligned with their professional goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Public Sector Complexity: Navigating the diverse needs, regulations, and technical constraints inherent in public sector software.

• Balancing Usability with Functionality: Ensuring intuitive user experiences while accommodating the extensive features and data required by government applications.

• Maintaining Consistency Across a Growing Product Suite: Ensuring a unified and coherent user experience as the company's software offerings expand.

• Driving Adoption of UX Best Practices: Continuously educating and influencing internal teams and stakeholders on the value and implementation of user-centered design.

Learning & Development Opportunities:

• Advanced UX/UI Training: Access to resources and potentially courses for mastering new design techniques or tools.

• Industry Conferences: Opportunities to attend relevant UX, design, and technology conferences to stay abreast of industry trends.

• Mentorship: Potential for mentorship from experienced design professionals within the company or through industry networks.

• Leadership Development: For high-potential individuals, there may be pathways to take on more significant leadership responsibilities within UX projects or teams.

📝 Enhancement Note: The company's growth and market position present opportunities to tackle significant UX challenges that have a wide-reaching impact. This role offers a chance to contribute to meaningful projects that directly benefit citizens and public administration.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex user base with diverse needs. How did you approach it, and what was the outcome?" (Focus on user research, persona development, and iterative testing.)

• "How do you ensure UX consistency across multiple products or modules? Walk us through your process and any tools or frameworks you use." (Highlight design systems, style guides, and collaboration.)

Company & Culture Questions:

• "What interests you about working for 3P NV, specifically within the public sector software domain?" (Research the company's mission, products, and impact.)

• "How do you approach collaboration with developers and product owners who may have different priorities?" (Emphasize communication, empathy, and finding common ground.)

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the problem, your approach, the solution, and the results.

• Visual Aids: Use your prototypes and design mockups effectively to illustrate your points. Be ready to interact with them if possible.

• Process Emphasis: Clearly articulate your thought process, decision-making, and how you handled challenges or feedback.

• Conciseness & Clarity: Be prepared to present key projects within a limited timeframe, focusing on the most relevant aspects for this role.

• Questions for Them: Prepare thoughtful questions about the team, their current UX challenges, and growth opportunities to demonstrate engagement.

📝 Enhancement Note: Given the emphasis on "leading the UX process" and "structural anchoring of design thinking," be prepared to discuss not only your design skills but also your ability to influence and improve processes within a team. Your ability to articulate the "why" behind your design choices and their impact will be crucial.

📌 Application Steps

To apply for this UX Specialist position:

• Submit your application through the provided link on Workable.

• Curate Your Portfolio: Select 2-3 of your strongest UX/UI projects that best showcase your experience with complex software, Figma proficiency, and user-centered design methodologies. Ensure each project includes a clear problem statement, your role, design process, key deliverables (wireframes, prototypes), and demonstrated outcomes.

• Tailor Your Resume: Highlight keywords from the job description such as "UX Specialist," "Figma," "Design Thinking," "User Journeys," "SaaS," and "public sector" (if applicable). Quantify your achievements with metrics where possible.

• Prepare Your Presentation: Practice walking through your portfolio with a focus on your design process and problem-solving skills. Be ready to discuss your experience facilitating workshops and collaborating with cross-functional teams.

• Research 3P NV: Understand their mission, their position in the public sector software market, and their commitment to user experience. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.